Managing Change Requests

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This activity will provide you with an opportunity to engage in a discussion on a project management topic that was covered in this module. The class interaction will foster a learning environment in which you will learn from each other�s experiences and opinions.
In addition to that, you will practice using project management jargon and expressing your opinions in a professional manner. The options available in this discussion have ethical considerations that are important to consider as a project manager.
As we have learned, scope creep can have serious, negative consequences on a project. In this discussion, we will apply the concept of authorized change requests and discuss some of the ethical considerations a project manager faces when the scope of a project is modified.
Changes to a project can negatively impact the budget or timeline and if the project was a group effort; it can cause resentment and interpersonal issues if all parties were not in agreement with the changes. Customers may also refuse to pay for changes if there was not a cost associated with the change and a clear approval to the change in scope. Learning to communicate the ramifications of a change to the project team, customer, and other stakeholders effectively is essential for successful project management.
Respond to the following:
� As a project manager, identify a project and a reasonable change a customer might wish to make to that project. For example, if you are creating a website for a customer, they may wish to incorporate a new color scheme or logo to improve or enhance their corporate brand. In the situation you describe, consider the following:
o What should be the process for securing a change request?
o Who is authorized to approve or accept a change request?
o How should such a change be tracked?
o Is there a cost or modification to the project timeline to accommodate the request?
o If the change is minor, should the cost be passed on to the customer�why or why not?
o What is a reasonable number of change requests for a project?
o Is there ever a valid reason to disallow a change request or to stop accepting change requests? Please describe a situation to justify your answer.
� You find that a member of your team has accepted a change from a customer and the customer did not put the change in writing.
o How should this issue be handled with the employee?
o Should the change be honored or rejected?
o How will this decision and the proper change request procedure be relayed to the customer?
Post your primary response. Be sure to review your writing for grammar and spelling before posting. Read any postings already provided by your instructor or fellow students. Read and respond to the conclusions drawn by at least two of your classmates. Remember to read the feedback to your own major postings and reply to it throughout the module.
Consult the Discussion Posting Guide for information about writing your discussion posts. Be sure to check your work and correct any spelling or grammatical errors before you post it. When you are ready to post, click on the “Create Thread” button for a new thread or “Reply” to respond to a previous post. Then, copy/paste the text from your document into the message field, and click “Submit.”
Evaluation Criteria
Review the SBT Discussion Rubric located in the �Start Here-Course Information� section of the course for more information on grading criteria. All discussions, together, make up 15% of the total course grade.

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