Communicating in a multi-generational workforce

Communicating in a multi-generational workforce
Communicating in a multi-generational workforce

Communicating in a multi-generational workforce

Order Instructions:

My Topic : Communicating in a multi-generational workforce

Hook: (you need a “wow statement” that meets the 85% rule – see the librarian while here

Anchor: (you need a number to demonstrate a problem exists that meets the 85% rule).

The general business problem is each generation has an unique preferred communication/motivational style challenging supervisors of multi-generation workers.

The specific business problem is some managers have little information on strategies to use to motivate each generation.

Purpose statement.

The focus of this qualitative multi-case study is to explore strategies that managers use to motivate a multi generation work force. Data will be collected from 3 HR managers in XXX (city, state) that have successfully motivated a multi generational workforce. The data from this study might contribute to social change by increasing productivity and workplace communications.

Research question: What communication strategies can managers of a multi generational work force use to motivate employees?

Assignment

Page 1
Abstract

[Doctoral Study Title]
by
[your official name]

MS, [university], 200X
BS, [university], 200X

Doctoral Study Submitted in Partial Fulfillment
of the Requirements for the Degree of
Doctor of Business Administration

Page 2
Background
Text begins here. The purpose of the background is to introduce the topic and problem you will address. You want to briefly indicate why the problem deserves new research. More important, the doc study must address applied research so you will want to identify the need to solve an “applied” business problem. The goal of this section is to encourage readers to continue reading, to generate interest in the study, and provide an initial frame of reference for understanding the entire research framework.
The Background” can be effectively accomplished in no more than one page; brevity and clarity is essential. The “Review of the Literature” will provide a more detailed discussion on the literature pertaining to the topic/problem. Immersing your self in the literature on your topic/problem is crucial to uncovering a viable business problem. Do not underestimate the importance of the literature in aiding identifying a viable business problem.
The research topic is broad in nature; do not narrow the focus to quickly. You want to give the reader, especially those not familiar with the topic, time to get familiar with the topic. Transition the reader to a more a concise presentation of the specific business topic/problem under study. This component focuses on identifying why the study is important, how the study relates to previous research on the topic/problem, and Background
Text begins here. The purpose of the background is to introduce the topic and problem you will address. You want to briefly indicate why the problem deserves new research. More important, the doc study must address applied research so you will want to identify the need to solve an “applied” business problem. The goal of this section is to encourage readers to continue reading, to generate interest in the study, and provide an initial frame of reference for understanding the entire research framework.
The Background” can be effectively accomplished in no more than one page; brevity and clarity is essential. The “Review of the Literature” will provide a more detailed discussion on the literature pertaining to the topic/problem. Immersing your self in the literature on your topic/problem is crucial to uncovering a viable business problem. Do not underestimate the importance of the literature in aiding identifying a viable business problem.
The research topic is broad in nature; do not narrow the focus to quickly. You want to give the reader, especially those not familiar with the topic, time to get familiar with the topic. Transition the reader to a more a concise presentation of the specific business topic/problem under study. This component focuses on identifying why the study is important, how the study relates to previous research on the topic/problem, and Background
Text begins here. The purpose of the background is to introduce the topic and problem you will address. You want to briefly indicate why the problem deserves new research. More important, the doc study must address applied research so you will want to identify the need to solve an “applied” business problem. The goal of this section is to encourage readers to continue reading, to generate interest in the study, and provide an initial frame of reference for understanding the entire research framework.
The Background” can be effectively accomplished in no more than one page; brevity and clarity is essential. The “Review of the Literature” will provide a more detailed discussion on the literature pertaining to the topic/problem. Immersing your self in the literature on your topic/problem is crucial to uncovering a viable business problem. Do not underestimate the importance of the literature in aiding identifying a viable business problem.
The research topic is broad in nature; do not narrow the focus to quickly. You want to give the reader, especially those not familiar with the topic, time to get familiar with the topic. Transition the reader to a more a concise presentation of the specific business topic/problem under study. This component focuses on identifying why the study is important, how the study relates to previous research on the topic/problem, and Background
Text begins here. The purpose of the background is to introduce the topic and problem you will address. You want to briefly indicate why the problem deserves new research. More important, the doc study must address applied research so you will want to identify the need to solve an “applied” business problem. The goal of this section is to encourage readers to continue reading, to generate interest in the study, and provide an initial frame of reference for understanding the entire research framework.
The Background” can be effectively accomplished in no more than one page; brevity and clarity is essential. The “Review of the Literature” will provide a more detailed discussion on the literature pertaining to the topic/problem. Immersing your self in the literature on your topic/problem is crucial to uncovering a viable business problem. Do not underestimate the importance of the literature in aiding identifying a viable business problem.
The research topic is broad in nature; do not narrow the focus to quickly. You want to give the reader, especially those not familiar with the topic, time to get familiar with the topic. Transition the reader to a more a concise presentation of the specific business topic/problem under study. This component focuses on identifying why the study is important, how the study relates to previous research on the topic/problem, and gives the reader a firm sense of what your study is going to address and why. Include a transition statement that leads to problem statement that will provide more specificity regarding the problem.
A well-written transition signals a change in content. It tells your reader that they have finished one main unit and moving to the next, or it tells them that they are moving from a general explanation to a specific example or application. A transition form the background to the Problem Statement is often as brief as one sentence, as follows: The background to the problem has been provided: The focus will now shift to the problem statement. Tip: Many potential business topics/problems can be found in the “Area for Future Research” section of most peer reviewed journal articles.

Page 3

Problem Statement
Text goes here: The problem statement must include four specific components to include the (a) hook, (b) anchor, (c) general business problem, and (d) specific business problem. More important, ensure the problem statement reflects a business problem. You must ensure you map to the rubric requirements. Please review the training video developed by the DBA methodology team before you rework your problem statement. It will help add clarity and save you time. This is the most critical component of the doctoral study and will be highly scrutinized in the review process.

Although the rubric states a maximum word count of 150, the Problem Statement can be effectively written in four sentences; one for each of the four specific components. Do not include any explanatory, prescriptive, or causative information. Often times individuals try to explain the cause of the problem, correlates of the problem, antecedents of the problem, moderators and mediators of the problem, etc. This is not appropriate for the Problem Statement; simply state the problem! The Problem Statement is a concise depiction of the problem. However, it carries a big message; that of substantiating the need for the study.

Page 4

Purpose Statement
Text begins here. The Purpose Statement of the study clearly describes the intent/focus of the investigation. The statement should be crafted into a mini story (200 words) that includes the following six elements (in paragraph format):
• Research method is identified as qualitative, quantitative, or mixed.
• Research design is clearly stated (i.e. case study, phenomenological, etc.).
• Research variables (if a quantitative or mixed method) are briefly identified: independent, dependent (experimental study), or a correlation (relationships, comparison).
• Specific population group of study is identified.
• Geographic location of study is identified.
• Contribution to social change is described.

Page 5

Research Question
Text begins here. Identify the research question that will guide the study. Do not include interview questions in this section.
Theoretical or Conceptual Framework
Text begins here. In quantitative studies, the theoretical framework, or in qualitative studies, the conceptual framework, illustrates which ideas from the literature ground the research being conducted. You will be presenting your conceptual framework. Theoretical/conceptual frameworks are bodies of knowledge that help to explain and predict phenomena and show how the study will be related to existing knowledge. Some sample conceptual frameworks include (a) systems theory, (b) disruptive innovation theory, and (c) transformational leadership theory. Be sure to (a) name the conceptual framework (b) name the theorist (if applicable), (c) list key concepts of the conceptual framework, (d) identify any key propositions, and (e) identify application to your study.
Significance of the Study
Text begins here. Discuss why the study is of value to business. Discuss how the study may contribute to effective practice of business. Identify how the results might contribute to social change.

page 6

References
Insert References here. Examples of some common types of references follow; see APA 6.22 and Chapter 7 for more details.
These sample entries are tagged with the “APA Reference” style tag, which means the line spacing and hanging indent are automatic. Apply the “APA Reference” style tag to your entries.
Pay special attention to italics, capitalization, and punctuation. The style tag does not govern those aspects of the entry.
Print periodical (journal)

Author, A. A., Author, B. B., & Author, C. C. (1994). Title of article. Title of Periodical, xx, xxx-xxx.
Online periodical (journal)
Author, A. A., Author, B. B., & Author, C. C. (1994). Title of article. Title of Periodical, xx(x), xxx-xxx. doi:xxxxx
Nonperiodical (book)

Author, A. A. (1994). Title of work. City of Publication, ST: Publisher.
Chapter in a book

Author, A. A., & Author, B. B. (1994). Title of chapter. In A. Editor, B. Editor, & C. Editor (Eds.), Title of book (pp. xxx-xxx). City, ST: Publisher.
****the assignment should be a total of 8 to 9 pages !!!
rubic ( will be attaching it shortly)

The Publication Manual of the American Psychological Association, sixth edition, Chapter 7 includes numerous examples of reference list entries. For more information on references or APA style, consult the APA website or the Walden Writing Center website

SAMPLE ANSWER

Abstract

In the recent past, there has been an increase in the multigenerational workforce and this has complicated communication in the workforce. This qualitative paper explores the strategies that managers use to explore and motivate a multigenerational workforce. This study will employ the use of qualitative study with the use of the case study to analyze the research question related to communication in multigenerational workforce. The results from this study are important for businesses as it will be used to contribute to social change by increasing productivity and workplace communications.

Background

According to Armstrong (2008), human resource is an important aspect in the management of any organization due to the fact that they have a direct impact on the success of the business or organization. Therefore, it is important to recognize the significant impact played by the HRM. Innovation in the human resource management in the recent past has called for further studies that can be used to improve the nature of workplace (Brown, 2012). Globalization of business organization has therefore enacted policy issues and has brought more people that differ in their generational background. Expanding generational differing qualities is bringing on requesting for a change in the way by which the superintendents must deal with their HR (Jora & Khan, 2014). The current working environment is experiencing critical changes that present open doors and difficulties in equivalent measure. According to Brown (2012), one of the difficulties realized multi-generational workforce is correspondence among the diverse age fragments. The current American multi-generational workforce compasses four eras, with each having their own particular perspectives and needs. Accordingly, the chief of today confronts a progression of difficulties that debilitate the smooth running of their associations (Jora & Khan, 2014). In such manner, just associations that grasp generational contrasts in correspondence, methods for accomplishing things and methods for correspondence are certain to flourish.

Past studies have majorly taken a gander at methods for drawing in a multigenerational workforce, without narrowing down to the specifics, for example, correspondence. Compelling correspondence among the multigenerational workforce is discriminating in captivating the different representatives and guaranteeing that they are centered around their outcomes (Hiriyappa, 2009). The past homogenous human capital administration may not work successfully for the current various partners in the working environment (Rajput, Marwah, Balli, & Gupta, 2013). Correspondence give the methods by which execution desires are situated, connections created, coordinated effort are empowered, and trust develops inside a multigenerational workforce. Cekada (2012) contends that striking the right adjust among the workers is key in guaranteeing that the needs of every last one of representatives are met.

This study will inspect how the correspondence among the multigenerational workforce can be a test and what could be possible to address the circumstance. This study is exceptionally huge in as it will empower the associations to handle the correspondence weight from among the multigenerational workforce, which has a tendency to grow with time. In addition, this study will give vital bits of knowledge by which the administration can influence the quality of every era of their human capital to exploit their multigenerational workforce.

Problem Statement

In the work places many generations have been working side by side inclusive of the younger and older generations that have resulted in the establishment of the middle generations that holds most of the management roles and the older generations. This older generations is inclusive of executives who are 30 and 40years in their own careers (Whitacre, 2007). The distinction of all the age groups are evident in their own generational differences and if not highly considered they are supposed to put high considerations to reduce any friction that results from misunderstanding between colleagues and bosses.

Baby boomers, generation W and generation X all sit in the same office under the new modern work places implying that there is no great difference between this age and past years (Soto & Lugo, 2013). Generation W is comprised of people who are quickly approaching college age and within no time they will be approaching the age of the working class and thus will mean that generation office will be the new norm. The integration of the new workers is the challenge that has to be put in higher considerations of ensuring that the best is done with the respect to the seniority and experience to the older generation that has more experience in the field. Once the new generation joins the workforce they will require a period of adapting to the job filed which becomes a challenge to the older generation who have to show them the required techniques that ought to be employed in the workforce to the success of the organization.

Communication style is what brings the difference between the two generations that is the younger generation that is now new in the job field and the older generation who have been in the field for a longer time and with high experience about work (Brown, 2012). The younger generation tend to use another form of communication that involves abbreviations, informal language and the colloquialisms that need to be seriously be broken down for better understanding. In some organizations the older workers are accustomed to communicating and this happens with high formality that has to be followed to the latter.

Purpose Statement

Due to increased multigenerational workforce, the general problem is that each generation has a unique and preferred communication/motivational style that challenge the leaders and the supervisors of multigenerational workforce. The main focus of the study is to determine how communication can be a challenge within the multigenerational workforce and what needs to be done to improve the situation. A survey methodology that employs the use of case study can best be used to answer the research questions related to communication in a multigenerational workforce. The focus of this qualitative multi-case study is to explore strategies that managers use to motivate a multigenerational workforce and remove the barrier that may be presented by the multigenerational workforce. For the purposes of this study, data will be collected from 3HR managers within New York City. The data and the result from this study might greatly contribute to the social change by increasing communication and the overall productivity within the multigenerational workforce environment.

A case study is an examination that contains an oral, archival, and discretionary source-based relic of past or present marvels. Right when associated with a study, relevant examination investigation or procedures will get to the sort sources and frameworks that are open, especially in a way that the method has been gotten to some social science examinations. Case study gives an intentional strategy for looking at events, data collection, and information examination, reporting of the researched report. The result of the technique will help the examiner to secure sharp learned utmost of why the event happened as it did, and what may get the chance to be basic to investigate at more broadly later on investigation. Another proposition is that case study can be seen as an examination approach, an exploratory solicitation that examines a sensation inside its real setting. Exactly when depicting the context oriented investigation, a couple of examiners battle that the unit of examination is the most essential point of view for the circumstance study ensuing to independent from focusing on a social event or individuals; it tends to focus on the system or technique for movement.

Research Question

The communication style can be used by the leaders and supervisors who work in a multigenerational workforce has not been fully established. The ability of the people in the multigenerational workforce to enhance their communication is very important as it will enhance proper relationships and improve the productivity of the workforce.

Theoretical or Conceptual Framework

Social constructionists

Social constructionists, also known as symbolic interactionism, is a theory that considers communication as a perfect transaction of message that comes from the sender to the receiver as a product of information sharing and creation of social meaning. The social constructionist theory argues that how somebody says something determines the meaning of the message by assuming that the ideas are constructed though the social process. It can also be viewed as a constructivist view that that involves an ongoing process that symbolically forms and reforms personal identities involved in the communication process. The social constructionist theory sees communication as a robotic and computer like since it is seen as a transmission model from one medium to another. The constructionist view provides a more realistic view of communication by involving a proper interaction of people through sharing of ideas regarding a particular question. According to social constructionist theory, the human communication occurs in electronic form that doesn’t behave as bits in electronic stream, but more like an electric current that runs from one person to another involved in the communication process.

Social learning theory

The theory of social planning is a social learning theory that is as well referred to as the applied social learning theory when developing interventions to motivate all the farmers who are determined in farming issues. This is aimed at reducing seed sowing, nitrogen fertilizer that should be applied and the insecticides that will later be applied in the soil to improve the soil fertility (Hiriyappa, 2009). This type of theory mainly stresses on the importance of observational learning, all the imitations that have to employ for use in the working sector and the media effects on human behavior that has to be followed in the organization to ensure that codes and ethics are well followed. This theory as well explains that through social modeling any worker in the organization or even outside the organization they are in a better position of adapting to any type of behavior that they need to adapt to. It encourages awareness and high expectations of the future that have to be reinforced or punishments that will be affecting the management through the impacts that it brings to the individuals. Extrinsic factors have to be highly be employed for use in changing all the individual behaviors to ensure that they behave accordingly for the success of the organization. However, new behavior is also learned through learning how the rest people conduct’s themselves in the right way that will be impressive to all. The younger generation tend to use another form of communication that involves abbreviations, informal language and the colloquialisms that need to be seriously be broken down for better understanding. In some organizations the older workers are accustomed to communicating and this happens with high formality that has to be followed to the latter.

Behavioral theory

Theory of planned behavior is applicable in developing the campaign approach and media materials with the aim of driving strategic communication campaign framework to understand how the individual’s behavior ought to be promoted in the right way.  This theory works hand in hand with the theory of planned behavior that asserts the intentions to perform certain behavior that is advocated for use in the organization. The attitude of a certain individual is what asserts the intention to behave in a certain way that is needed in the organization. This theory has helped in controlling the norms that were employed for use by the individuals that led to controlling the health matters in the organization (Cekada, 2012). Health campaigns have been reported to be successful through this theory; since, it ensured that people were made aware to ensure that they determine, which type of diseases contribute to the certain behavior that is evident in employees. This helps them in making a good decision that will give them the chance to make good analysis and increase their knowledge in handling matters that arise ahead. This theory help in explaining why some media campaigns have limited success and give a solution on what need to be done to ensure this problem is improved to the right standards.  In some organizations the older workers are accustomed to communicating and this happens with high formality that has to be followed to the latter.

Significance of the Study

This study has a lot of business significance as it will greatly transform the manner in which people view the multigenerational workforce. This study has the potential of improving workplace productivity by increasing job satisfaction among the multigenerational workforce. Employees feel empowered if they if they appreciate their multigenerational differences in the context of communication between them. The smoothness of communication flow is very important to workers since employees feel secure when they are able to receive truthful and updated information from their bosses and their co-workers (Hiriyapa, 2009). The future of the company is guaranteed if everything is communicated in the right way and in the right channels across the multigenerational workforce. Enhanced communication skills will help to reduce the barriers within the multigenerational workforce and enhance understanding among the general workers. The generational differences requires proper understanding among the difference age groups segments as will be highlighted by this research. This study enhances the ability of an organization to offer enhanced job satisfaction, team building, increased commitment and loyalty that an organization needs to improve the productivity of its workers. The ability of an organization to enhance their human resources will enable to move forward and increase on their competitive ability.

References

Brown, S. E. (2012). Attracting, challenging, and leading a multigenerational workforce-A perspective. Frontiers of Health Services Management, 29(1), 29-33.

Cekada, T. L. (2012). Training a multigenerational workforce. Professional Safety, 57(3), 40-44.

Hiriyappa, B 2009, Organizational Behavior, New Age International, New Delhi.

Rajput, N., Marwah, P., Balli, R., & Gupta, M. (2013). International Journal of Marketing and Technology, 3(2), 132-149.

Armstrong, M 2008, Strategic Human Resource Management : A Guide To Action, London: Kogan Page, eBook Collection (EBSCOhost), EBSCOhost, viewed 31 December 2014

Cahill, Terrence F,E.D.D., F.A.C.H.E., & Sedrak, Mona,P.H.D., P.A. (2012). Leading a multigenerational workforce: Strategies for attracting and retaining millennials. Frontiers of Health Services Management, 29(1), 3-15.

Cekada, T. L. (2012). Training a multigenerational workforce. Professional Safety, 57(3), 40-44.

Jora, R. B., & Khan, S. (2014). Motivating multigenerational human resource. International Journal of Organizational Behaviour & Management Perspectives, 3(4), 1276-1281.

Rajput, N., Marwah, P., Balli, R., & Gupta, M. (2013). Managing Multigenerational Workforce: Challenge For Millennium Managers. International Journal of Marketing and Technology, 3(2), 132-149.

Soto, M. Y., & Lugo, M. V. (2013). Multigenerational differences in the puerto rican workforce. The Journal of Business Diversity, 13(1), 65-82.  http://www.na-businesspress.com/JBD/soto_abstract.html

Whitacre, T. (2007). Managing a multigenerational workforce. Quality Progress, 40(12), 67.

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