Delivery of Quality Service Management in Travel The delivery of quality service management in travel includes the following four main points:
- Know your product
- Know the people.
- Know yourself.
- Blend the three to meet overall goals.
Delivery of Quality Service Management in Travel Assignment
Prepare an essay on three different countries outside the USA and identify both a business traveler and leisure traveler profile for each country (3 total countries) (6 total profiles). Make sure to include background on each country’s historical culture, food, religion, etc.
Explore what kind of things (values) of guests traveling from these countries would be important to know about for a Hotel General Manager (Yourself) operating Marriott Hotel in the USA regarding such guests coming to stay at the Marriott Hotel.
In your essay be sure to include how you would train your staff to be sensitive towards cultural values of these future guests from the specific areas chosen.
How will you learn more about your guests and what will you do with the preferences data collected?