Process Performance Review and Improvement

Process Performance Review and Improvement Order Instructions: Note: To prepare for this essay please read the required articles that are attached

Read the case study in the attached files then answer the following questions:

Process Performance Review and Improvement
Process Performance Review and Improvement

1.Comment on how process performance at D2D was reviewed and improved?

2. Could this approach be applied to process management in your company or another you know well?

3. Explain with examples.


1) The answer must raise appropriate critical questions.

2) Do include all your references, as per the Harvard Referencing System,

3) Please don’t use Wikipedia web site.

4) I need examples from peer-reviewed articles or researches.

5) copy percentage must be 10% or less.

Note: To prepare for this essay please read the required articles that are attached

Appreciate every single moment you spend in writing my paper

Process Performance Review and Improvement Sample Answer


Process Performance Review and Improvement Case Study

Design and Distribution Ltd (D2D) underwent a global restructuring which was aimed at keeping the company competitive, and at the same time ensuring that the products and services to its customers were top quality. Before the restructure, D2D was based in five sites with a workforce of 2000. After the review and improvement its processes, the company started operating from a single site with a workforce of 700 (Surendran 2010). The review was a process which involved all the employees, customers and suppliers of the company. The Company noted that to be competitive, profitable and a world-class company, processes should be identified, understood adequately and benchmarks set to ensure that progress is monitored and reviewed periodically.

To embark on the restructuring activity, the top management at D2D identified the processes that needed to be undertaken. Information was collected from various sources including, customers’ data and feedback which aided the identification of faults in their products and service delivery which required to be checked. Understanding that the success of any organization was based on the relationship between the company, its suppliers and the customers, all people involved were well trained on customer care and handling to ensure that all processed were well managed and improved on. By involving all the stakeholders, D2D was able to identify the processes that needed to be worked on, set benchmarks and targets that were agreed across the board and be able to monitor and measure the results across the set targets (Surendran 2010).

The next step was the implementation of the correction processes as agreed by all stakeholders which was to be done within the agreed timescales and the performance measured across the set targets. A methodology on how this was to be done was drawn aided by flowcharts with feedback loops was adopted to ensure that any corrective measures arising at any given stage were able to be re-evaluated and incorporated in the overall process. Policy conformity and standardization with international standards’ bodies were also prioritized to ensure that their products conformed to the international standards. The company got Allied Quality Assurance Procedure 1 registration followed by ISO 9002 Certification by 1988, which along with periodical auditing of the systems by the British Standards Institution ensured that D2D aligned the processes towards the right direction (Surendran 2010).

Evaluation of the impact of the acted upon processes on business was undertaken by the unit heads and the set teams. This was done periodically on a daily, weekly, monthly, quarterly and annual basis and the cost of quality versus the performance measured to determine the cost-effectiveness of re-alignment and identify the corrective measures that needed to be adopted. Customer satisfaction levels identified from their feedbacks were also evaluated to determine product performance, and identify action plans that were to be deployed to ensure 100% customer satisfaction (Surendran 2010). Continuous improvement of the performance and quality of the products was made to an everyday activity in the organization with all the stakeholders participating in the process. Continuous review of the performance of the processes was put in-place and a system developed to ensure that the targets were reviewed periodically to come up with competitive, cost-effective processes which in-turn would impact on the profitability of the company. This way the objectives and the strategic goals of the company were achieved.

The model applied at D2D can be applied at any given company to review and improve on the processes and the quality of its products. Customer needs and satisfaction are two very important aspects when it comes to reviewing of performance on any organization as this impact directly on its profitability (Richards 2012). For instance, Microsoft Inc. deployed a process review improvement to check how licensing of its server software by one of its reseller companies, VIGLEN could be tracked and improved (University of Liverpool n.d.). Microsoft had issues with how licensing was being done since the process had become complex and this was resulting to license purchases going unreported or missed by the reseller. The review was aimed at ensuring that the process was streamlined and all the licenses issued and their payments could be tracked. This was achieved by designing a methodology that was adopted the Microsoft Team and involved having clear-cut procedures and identification of processes involved so as to get the desired output. University of Liverpool Process Improvement team worked on the processes and ensured that desirable corrective plans were deployed to ensure that the licensing process could be monitored and tracked by Microsoft. As the same case was done at D2D to achieve profitability in its processes; restructuring of the workforce at the reseller was done by hiring the right people and proper training on the new systems done. Continuous review of the processes in any organization is important as it ensures that the right actions are undertaken to improve on the products and service delivery of the organization. Customer satisfaction, quality products or services and competition are the driving forces behind process review and improvement and any company that aspires to remain profitable should put in place a methodology to achieve the same (Richards 2012).

Process Performance Review and Improvement References

Richards, Jarrod. “Total Quality Management.” Business Management and Strategy, July 1, 2012 : 2-4.

Surendran, S. Strategic Management. New York City: McGraw-Hill, 2010.

The University of Liverpool. Computing Services, Process Improvement Case Studies. n.d. (accessed April 22, 2015).

Unlike most other websites we deliver what we promise;

  • Our Support Staff are online 24/7
  • Our Writers are available 24/7
  • Most Urgent order is delivered with 6 Hrs
  • 100% Original Assignment Plagiarism report can be sent to you upon request.

GET 15 % DISCOUNT TODAY use the discount code PAPER15 at the order form.

Type of paper Academic level Subject area
Number of pages Paper urgency Cost per page: