TEAM NORMS AND PROCEDURES
In this Case, you are asked to consider ways a virtual team can explicitly establish communication and task norms that support high performance. The following reading provides some additional ideas for how a co-located team could an engage in norm-setting. You should model your action plan for virtual teams after this type of analysis.
Case Reading
Karten, N. (2003). Creating Team Norms. Retrieved August 2009 from http://www.stickyminds.com/sitewide.asp?Function=edetail&ObjectType=COL&ObjectId=6736
For this Case, complete the following:
Identify 10 specific behavioral norms (five communication and five task norms) that you feel are essential to the smooth performance of virtual teams.
Explain why you feel these norms are essential.
Propose a specific action plan virtual teams could use to develop and enforce task and communication norms.
Use the background readings to support your arguments.
The following reading addresses how the process of establishing norms can serve as a substitute for relatively ineffective “team-building” activities.
McGannon, B. (2009). Stealth Team Building. Retrieved from http://www.projectsmart.co.uk/stealth-team-building.html
The following two readings give examples of specific norms that can help build highly effective teams.
Settle-Murphy, N. (2012). “Untangle your Virtual Team with 10 Most-Needed Norms.” Guided Insights online. Retrieved from: http://www.guidedinsights.com/newsletter_detail.asp?PageID=11004
Labrose, M. (2010) “6 Rules for Better Communication in Virtual Teams.”
Computer World online. Retrieved from: http://www.computerworld.com/s/article/9179543/6_rules_for_better_communication_in_virtual_teams?taxonomyId=14&pageNumber=2
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