Ï Reflect on an incident involving ineffective communication within your organization or another health care setting. Consider this incident through the lens of the communication process outlined in Figure 19.1 of the course text.
Critique the provided post using elements of the communication process and recommend additional strategies to overcome the barriers. If you think other factors may have contributed to the situation, provide analysis with the support of literature
Addressing Barriers to Effective Communication
A recent incident within my organization involving ineffective communications was lack of communication among the patient, the nurse, the nurse navigator, and the nurse practitioner.
As a charge nurse within my oncology center, it is my responsibility to order blood from the hospital blood bank for a patient when deemed necessary.
Recently, it was communicated to me by the nurse navigator to order blood for a patient for the following day; however, when discussing the schedule for the following day, the nurse practitioner informed me that the patient was unable to attend the appointment.
When addressing the miscommunication with the nurse navigator, the nurse navigator apologized for not sharing this information with me.
Although by contacting the hospital blood bank and removing the blood order easily rectified the issue, this miscommunication could have been avoided had there been better communication among all parties involved. In this situation, the external climate, or authority, of the sender, or nurse navigator, was a barrier to the internal climate, or stress levels, of the receiver, or charge nurse (Marquis & Huston, 2017).
Addressing Barriers to Effective Communication and Contributing Barriers
A challenge that contributed to this incident was that it was a very busy day and communication among the nurse navigator and charge nurse was brief and not confirmed prior to the charge nurse ordering the blood.
A barrier that contributed to the incident was that the charge nurse only happed to find out the patient was not coming in to the clinic the following day by chance while informally discussing the patient with the nurse practitioner; grateful that the conversation was had, but the nurse navigator should have conveyed the information to the charge nurse immediately when knowing that the patient would not be attending the appointment the following day as previously discussed among the two nurses.
The communication process is complete once the receiver understands the sender’s message (Gifu, Dima, & Teodorescu, 2014, p. 47). In this scenario, the communication process remained incomplete.
Addressing Barriers to Effective Communication Better Outcome Strategies
A strategy that could have been employed to avoid miscommunication was getting confirmation from the nurse navigator that the patient had agreed to attend the appointment prior to calling the hospital blood bank to order blood.
The timeliness of communication leads others to judge leaders as effective or ineffective (Johansson, Miller, & Hamrin, 2014). In this situation, the charge nurse was viewed as an ineffective communicator due to having to modify and remove a plan that had been arranged.
Addressing Barriers to Effective Communication References
Gifu, D., Dima, I. C., & Teodorescu, M. (2014). New communication approaches vs. traditional communication. International Letters of Social and Humanistic Sciences, (20), 46ñ55.
Johansson, C., Miller, V. D., Hamrin, S. (2014). Conceptualizing communicative leadership: A framework for analyzing and developing leaders communication competence, Corporate Communications: An International Journal, 19 (2), 147ñ165.
Retrieved from the Walden Library databases.
Marquis, B. L., & Huston, C. J. (2017). Leadership roles and management functions in nursing: Theory and application (9th ed.). Philadelphia, PA: Lippincott, Williams & Wilkins.
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