Crisis Communication Reflection
Crisis Communication Reflection
Find a current event, within the last year, that involved a crisis or scandal. Give a brief synopsis of the company and the issue, and then answer the questions below:
What was the company’s communication approach to the crisis?
Do you feel the company’s communication approach was effective? Why or why not?
What would you have done the same and what would you have done differently?
2:
Managers spend 1/3 of their time communicating up and down the organizational hierarchy. Communication is the transfer and understanding of information from one person to another. The communication model comprises of several parts.
We want to examine the Communication Pathway or medium in which communication is delivered. The Communication Pathway is the pathway messages are sent, including:
face-to-face meetings,
electronic mail and online discussions,
written letters or memorandums, and
telephone or voice-mail, among others.
While some people may be better at using certain mediums over others, certain mediums can be better suited for the specific message being conveyed.
For this week’s discussion, suppose you are a manager who needs to communicate several messages to employees of the company.
Messages
1. The CEO abruptly resigns after the news media reported, the CEO embezzles millions of dollars
2. A plan to relocate the company
3. The death of an employee
4. The reassignment of one division to a new location
For each of the messages above:
List the medium (telephone, email, text, face-to-face meeting, etc.) you would use to communicate the message.
Explain why you choose that medium over the other possible mediums.
Then, look at the messages from a general sense and explain how your choices affect trust and credibility among the employees.
3:
Training Assessment” Please respond to the following:
Imagine you are a new employee in a human resource (HR) department. Your first task is to develop a stress management seminar for the employees. Determine the topics that should be covered in the seminar. Support your selection of the topics.
Develop criteria to assist in selecting the vendor to use for the training.
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