Definitions of History of Quality Management 1. Think of a product or a service that you are considering purchasing.
- Develop a list of fitness-for-use criteria that are meaningful to you. (Approximately 120 words)
- Identify several definitions of quality that can apply simultaneously. Discuss what is most important to you. (Approximately 120 words)
- What do you think are the most important lessons that managers can learn from studying the history of quality management? (Approximately 220 words)
- Select a service activity with which you are familiar with. If you were the manager of this activity, what conformance to specifications criteria would you use to monitor the various aspects of the processor service provided? (Approximately 120 words)
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