Employees customer-service skills
In a recent meeting, managers and supervisors for the bank where you work expressed concerns about employees’ customer-service skills. Additionally, they wonder whether the bank should establish a specific set of procedures–especially for new employees. They have asked you to investigate the customer service practices at other local banks to determine what key skills bank employees should have and what procedures if any, should the bank adopt.
The submission should be no less than three but no more than four pages in length, excluding the title and reference pages.
Feel free to use any banks of your choice
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