European Foundation for Quality Management European Foundation for Quality Management (EFQM) Excellence Model, i.e. Processes, products and services and present a report detailing and describing how the criterion is being fulfilled by your organization, department or division.
select a minimum of three criteria of the European Foundation for Quality Management (EFQM) Excellence Model, i.e. Processes, products and services and present a report detailing and describing how the criterion is being fulfilled by your organization, department or division. The final report should be:
- a) A written report specifically demonstrating the task. (DCT ABU Dhabi Tourism or ADNOC Company)
- b) The report should be between 2000 and 3000 words including everything in the report except for the cover page. Please indicate the word count on your cover page.
- c) 5 points reduction will be applied to the reports lower or higher than the specified word limit.
- d) The report should be written in font size 12 Times New Roman and with 1.5 spacing between sentences.
- e) The organization of the report should follow the same flow as below:
- Cover page (Available in LMS)
- Table of contents
- Introduction: Introduction should cover background information, the purpose of the report, selected pillars and criterion (just a list) and outline of the report. The written text should articulate the introduction very clearly and effectively.
- History and emergence: Overview of the selected company/department /division, demonstration of a good understanding. Detailed explanations are required in this section.
- Model criteria: Detailed explanations of how the selected criterion is applicable in your company/department/division.
- Strengths: Detailed analysis of the strengths of the company/department/division. The written text should align the reasons effectively with supporting evidence. Excellent argumentation and in-depth critical analysis must be demonstrated.
- Recommendations: Propose logical and realistic recommendations for the area of improvements in your company/department/division. You must clearly explain the recommendations. You should develop ideas that are conceptually strong and reveal important insights.
- Conclusion: Recap of the report by demonstrating the highlights.
- References (APA Style)
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