Guerrilla Usability test for a Service System Perform a guerrilla usability test for a service of your choosing. The service may be a website, a mobile application or any system that provides some sort of user experience.
Go over the 5 usability goals of Jakob Nielsen to achieve this. A good usability test relies on the opinions of several people, so base your answer on other people’s feedback. It is recommended you use the service yourself, and let others do so as well. Finally, try to describe the system from an ethical standpoint; does the service/system raise any ethical dilemmas? Does it discriminate some users over other users? If so, propose an alternative solution for this issue.
