Hotel management course
Hotel management course
Assignment 04, Parts A, B, & C: Lodging Operations
(This assignment relates to Chapter 5, “Lodging Operations,” of our text, Exploring the Hospitality Industry, 3rd ed. by John R. Walker.)
The purpose of these assignments is to explain functions and departments of a hotel; role, hotel general manager; management structure; hotel departments; property management systems; revenue managements; reservations; communications PBX or CBX; guest services; concierge; housekeeping; security/loss prevention; food and beverage management; kitchen; hotel restaurants; bars; stewarding department; catering department; room service/in-room dining; sustainable lodging operations; trends, and career information.
By the end of this reading, you should be able to do the following: (1) outline the duties and responsibilities of key executives and department heads, (2) draw an organizational chart of rooms, food and beverage divisions of a hotel, and identify executive committee members, (3) describe main functions of hotel departments, (4) explain property management systems and discuss revenue management, (5) calculate occupancy percentages, average daily rates, and actual percentage of potential room revenue, and (6) list the duties and responsibilities of a food and beverage director and other department heads.
Part B, DUE: 11:59 PM, Monday, February 11, 2019
1. After completing this reading assignment, which contains very valuable information for professional career planning, please identify one career position in the hotel industry that especially appeals to you.
2. Your attainment of this position you identified above may represent a
long-term goal, so you have to start your strategic planning now, to ensure
that you are prepared to attain the position you seek. Please define “Strategic
Planning.” (You may consult an outside source to do this.) Then name and explain
five (5) steps that you will take now to begin to prepare yourself to secure the
professional position to which you aspire. Please post this information
(the career position to which you aspire, definition of “Strategic Planning,”
and your 5 strategic steps that you will take now) in the appropriate FORUM under
DISCUSSIONS for this assignment.
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