Writing an Efficient Business Complaint Letter Order Instructions: Please read below for information concerning assignment.
Support responses with examples and use APA formatting in the paper. You may access the school’s website by logging into https://mycampus.southuniversity.edu/portal/server.pt
Writing an Efficient Business Complaint Letter
As the Vice President of Rochester Preferred Travel, you are upset with Premier Promos.
Premier is a catalog company that provides imprinted promotional products for companies. Your travel service was looking for something special to offer in promoting its cruise ship travel packages. Premier offered free samples of its promotional merchandise, under its “No Surprise” policy.
You asked yourself, “What can we lose?” and on January 11, you placed a telephone order for a number of samples. These included:
•An insulated lunch sack
•A portable power strip in a zippered case
•A square-ended barrel bag with a fanny pack
•A deluxe canvas attaché case
•Two colors of garment-dyed sweatshirts
All items were supposed to be free. But it seemed odd to you when they asked for your company’s credit card number. This was because Premier had promised to bill you only if you decided to keep these sample items.
When the items arrived, you were not pleased. You returned them all on January 21. You have a postal receipt showing the return. However, your February credit card statement showed a charge of $258.20 for the sample items. You called Premier in February and spoke to Virginia, who assured you that a credit would be made on your next statement. However, your March statement showed no credit. You called again and received a similar promise. It’s now April and no credit has been made. You realize that this situation is now too complicated for another telephone call, and you decide to write and demand action.
Using the South University Online Library or the Internet, research ways of writing an efficient, positively phrased complaint letter.
Based on your research and understanding of the scenario, create a 1- to 2-page document in Microsoft Word, that includes the following:
•Draft of an original complaint letter addressed to, Ms. Arletta Sandusky, Customer Services, Premier Promos, 2445 Bermiss Road, Valdosta, GA 31602.
Your letter should include the following parameters:
•All the essential parts of a business letter.
•The opening and closing of the letter must demonstrate originality.
•It must have positively phrased content.
Support your responses with examples.
Cite any sources in APA format.
Writing an Efficient Business Complaint Letter Sample Answer
ROCHESTER PREFERRED TRAVEL
Rochester, NY
May 17, 2016
Ms. Arletta Sandusky
Customer Services, Premier Promos
2445 Bermiss Road, Valdosta, GA 31602
RE: REFUND ON CREDIT CARD BILL CHARGED FOR FREE SAMPLES
Dear Ms. Sandusky,
Rochester Preferred Travel appreciates your interest in working with us, to promote our cruise ship travel packages (Guffey and Loewy, 2015). However, your company seems to have erroneously billed Rochester for returned samples and attempts to recover the money have not been successful.
When Premier Promos offered free promotional merchandise samples under the “No Surprise” policy, the agreement was that the company would only bill our company if the samples were accepted. Our company considered this a good offer because it has been used by other companies such BuildDirect, which offer their products as samples or free trials and require customers to return them if they do not suit their needs or pay for them if they like them (Booth, 2016).
The samples, which were received on January 11, consisted of:
- 1 Insulated lunch sack
- 1 The portable power strip in a zippered case
- 1 Square-ended barrel bag with a fanny pack
- 1 Deluxe canvas Attaché Case
- 2 Colors of garment-dyed sweatshirts
However, the items did not meet our requirements and were hence returned on January 21. In February, Rochester’s credit card statement showed that $258.20 had been deducted for the samples.
Since then, I have called your company twice and Virginia assured me that the error would be rectified. Our statements for March and April have not reflected this change, hence the need to bring this to your attention. A perturbing fact in this deal is that Premier asked for our credit card number, despite the fact that these were free samples. This concern is an example of what customers are going through, where companies advertise products as free samples but the customer gets charged for it (Boone and Kurtz, 2014). We, therefore, hope that this is not a similar case.
On behalf of Rochester Preferred Travel, I would like to request you to address the matter by writing to us with a promise to credit the money before the end of May. We are confident that a company of your caliber will effectively resolve this issue (Guffey and Loewy, 2015)
Yours Sincerely,
………Name……………..
Vice President, Rochester Preferred Travel
Writing an Efficient Business Complaint Letter References
Boone, L. E., & Kurtz, D. L. (2014). Contemporary Marketing, Update. London: Cengage
Learning.
Guffey, M. E., & Loewy, D. (2015). Business Communication: Process and Product, 8th Ed.
Hampshire: Cengage Learning
Spring, T. (2012). The Truth about FREE TRIALS. PC World, 30(10), 79-85. Retrieved
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