An analysis of the role of teachers in oral English classes in Chinese middle schools

An analysis of the role of teachers in oral English classes in Chinese middle schools 

Abstract

The increased advancement in technology has turned the world into global village. Large percent of people rely on the internet for their daily activities ranging from food shopping to business interaction at global levels. However, even with the increased advancement in technology, classroom teaching in China is still the main avenue for people to learn English.  The main method of teaching is the traditional exam oriented method. The traditional relationship of the English teachers and students in language class is a simple process which entailed pass information and to receive knowledge. This occurs in more than two thirds of Middle school in Shanghai, China.  Consequently, the learners oral English has continued to deteriorate in the past few years. The aim of this paper is to analyze the middle school student’s mode of English and teaching and learning by evaluating role played by their teachers. This paper will give a careful analysis on the student learning in order to give emphasis on the necessity of changing role English teaching and learning.

An analysis of the role of teachers in oral English classes in Chinese middle schools

 

Table of Contents

Abstract

CHAPTER 1: INTRODUCTION

1.1 Justification and rationale

1.3 Research questions

CHAPTER 2 LITERATURE REVIEW

2.1 Notion or role in English Language Teaching (ELT)

2.2 Traditional teaching roles

2.3 Paradigm of change: More focus to the learner

2.3 Task Based Language teaching approach (TBLT)

CHAPTER 3: METHODOLOGY

3.1 Selection of research methods

3.2 Research Process

3.3 Data collection

3.4 Reliability and Validity

3.5 Anonymity

CHAPTER 4: RESULTS

CHAPTER 5: DISCUSSION

References

Appendix 1

Appendix 2

 

CHAPTER 1: INTRODUCTION

Language education is an integral political project. It is the most basic strategy for ensuring all-round development in rural areas of China. Middle schools English teaching as well as learning plays a vital role in the whole process of language learning. A solid foundation in middle school is essential in helping the students in their future learning process. Until today, there is little empirical research on English learning in middle school in China. However, the teaching modes and patterns commonly used in the learning institutions is text-book centered, teacher centered and grammar centered. During the teaching and the learning process, teacher is the core center as learning is dominated by approximately 41.3% of the entire learning processes. In terms of homework, 46% of it is written and will only give 6% oral communication exercises (Zhang, 2010).

 Generally speaking, English teaching and learning in China middle school comprises of listening, speaking, writing and reading.  Little attention is paid in listening and comprehension it is not often included in exams. In most cases, the teachers have English pronunciation problems.

 The traditional relationship of the English teachers and students in language class is a simple process which entailed pass information and to receive knowledge. This occurs in more than two thirds of Middle school in Shanghai, China.  In this kind of relationship, the teacher is considered as the authority, which is emphasized by the Chinese culture where the youth are expected to be respectful to the elders; with the advancement of the Chinese society, the traditional role of Chinese language teachers is undergoing numerous controversies. The aim of this paper is to analyze the middle school students learning as characterized by the role played by their teachers. This paper will give a careful analysis on the student learning in order to give emphasis on the necessity of changing role English teaching and learning (Willis and Willis, 2010).

1.1 Justification and rationale

The increased advancement in technology has turned the world into global village. Large percent of people rely on the internet for their daily activities ranging from food shopping to business interaction at global levels. However, even with the increased advancement in technology, classroom teaching in China is still the main avenue for people to learn English.  China Daily article 2010 estimates that the number of English learners in China is about 400 million. This is approximately a third of the China’s population (Zhang, 2010). The society has placed high importance to studying of English as it plays a vital role for any person planning to pursue their education further. Evidently, people with good command of English are better competitors as compared to their peers.

Belief is a central factor that influences a human way of thinking and their behavior. Teacher’s beliefs significantly influence their teaching practices and will often influence the student’s success.  Therefore, exploring the Chinese middle school teacher’s beliefs and practices facilitates in the understanding of their role when teaching English (Zheng, 2008). However, before on considers what entails the role of a language teacher, it is imperative to look at the traditional role of English teachers. This is important because it will facilitate the identification of factors that needs to be reformed, and to consider to what extent the change will be acceptable in Shanghai Middle schools in China.

The study theoretical framework is based on cognitive theory. This theory posits that the learner is actively involved during the learning process. The theory also contributes to the notions regarding declarative knowledge as well as the procedural knowledge. According to this theory, it is important for a learner to become an active, planful and constructive participant. One of the ways that a learner becomes involved in learning process is by controlling their learning process using the appropriate learning strategies. The student’s behaviors and thoughts will help them learn and retain their information.

An analysis of the role of teachers in oral English classes in Chinese middle schools

1.3 Research questions

In the proposed research study, the research questions are as follows:

  • What are the traditional and the new roles of teachers in oral English classes in Shanghai middle schools (China)?
  • What is the impact of the changes during English teaching in middle schools in Shanghai China?

 These research questions are vital as they focus on the various aspects of Language teaching in Shanghai middle schools, which have not been covered exhaustively in the available literature.  This will help in identifying effective strategies that can be integrated in language teaching and learning systems of the middle schools in Shanghai.

 

CHAPTER 2 LITERATURE REVIEW

 As a multi lingual country, China linguistic society is complex. However, the main foreign language being promoted in China is English as it is the key to the current trends of modernization.  English is highly regarded in political, military and economic terms as it facilitates the nation building.  Although English has been the priority of foreign language in China, its real status today remains questionable. For instance, in schools, English has fewer contact hours a compared to other subjects.  For a long period of time,  research in English education have focused on education reforms established, policy planning and language, pedagogy and teachers beliefs and perception (Zhang, 2015).

Kaplan and colleagues reinforces the benefits of facilitating changes creating awareness of learning English at community level rather than focusing on policy making. This underlines the necessity of bottom up responses to English learning policies (Kaplan et al. 2011).  In primary setting, English taught is simple and interesting. The teachers tend to lay more emphasis on visual teaching. In middle school learning, the children are expected to memorize definition as well as English principles. The children are expected to do a lot of exercises with the aim of making them grasp large variety of   the language rules. The study focuses on their performances and tends to ignore its application and development of the language in the future (Brown, 1987).

 Generally speaking, teaching English language often rely indoctrination in the classroom study, which is supplemented with continuous supervision by the parents and the teachers. The students are expected to recognize the learning theories, finish the different language tasks and exams that usually advocate for only one single authoritative answer; which should help the students attain the top grades. This type of teaching strategy often holds back the students ability to develop creative thinking capacities (Rogers, 1969; In Cai Xi, 2008).

 The typical traditional English learning and teaching methods adopted by most middle school in Chinese lay emphasis on the teacher as the child is made to believe that the teacher is the authority. The students are also expected to buy many authority books as recommended by the teacher. However, the students will not read the instructions unless they are told that it will be included in the final exam. The students will do plenty of exercises and will try to recite them. It can be summarized that the Chinese English learning is just a set of presentation which has been prepared by the teacher, and is passively presented to the students. The role of teacher in Language learning is of great importance in the recent years. This is because language teaching is a complex issue that encompasses psycholinguistic, linguistic, curricula and instructional dimensions. Therefore, a successful language comprises of the student, appropriate teaching materials and the students; which are largely lacking in the type of English teaching and learning in Shanghai middle schools (Arnold, 1999).

The main purpose of using language is to communicate one’s need, feelings, thoughts as well as ideas to the others. Empirical studies show that most of primary graduates fail to learn language skills that are vital during communication. To understand any foreign language, one needs to comprehend strategies that can be discussed explicitly. In this regards, children need to be taught about different reading strategies such as scanning, skimming and location of information in the text which can solve different reading problems. All learning experiences do not imply that they need learning unless there are subsequent opportunities for reflection (Oxford & Shearin, 1994).

An analysis of the role of teachers in oral English classes in Chinese middle schools

In any teaching- learning situation, the role of a teacher in the classroom is of importance as it is central to the way in which the child’s learning environment evolves. In addition, the role played by the learner in the classroom is also hinged on the teacher’s roles during teaching. Therefore, English teachers are expected to be clear about their roles in classroom in order to eradicate chasm that could exist between the teacher’s perception and what they actually practice. In this context, when I discuss the roll of teachers in the classroom, I have a restricted view on the roles of a teacher by only focusing on what they are expected to do inside a classroom and excluding out the societal and institutional roles and responsibilities.

2.1 Notion or role in English Language Teaching (ELT)

According to Dorneyi and Murphey (2003), the term role is a technical term that originates from sociology; it implies a shared expectation of hoe a person is expected to behave. It describes what people are expected to perform. In the domain of English Language Teaching (ELT), there are many potential roles for language teachers as suggested by methodologists. The roles of language teachers  includes a) the various functions that teachers are expected to fulfill, b) the extent of control that the various teachers have over the learning process, c) the teachers responsibilities in determining the content of what is being taught and d) the interactional patterns that have been developed by learners and teachers (Jian, 2008).

 According to Little Wood (1981), the role of a language teacher is generally acting as a facilitator of learning and not just as an instructor. According to Littlewood, a teacher’s role entails both the sub roles of a) classroom overseer, b) classroom manager, c) consultant and d) adviser. In some cases, the teacher is a co-communicator with learners. According to Tudor (1993), the role of a teacher should be examined using the notion of a learner centered classroom. This is kind of learning that focus in active involvement of the students in the learning process. Hammer (2001) describes the teacher’s role of facilitator in a broader way than Littlewood. He points out that the ultimate role of a language teacher is to facilitate progress in learning and understanding the language. Harmer uses terms such as organizer, assessor, controller, tutor, observer, participant and promoter to describe the role of teachers in the classrooms (Kind, 2009).

However, before on considers what entails the role of a language teacher, it is imperative to look at the traditional role of English teachers. This is important because it will facilitate the identification of factors that needs to be reformed, and to consider to what extent the change will be acceptable in Shanghai Middle schools in China.

2.2 Traditional teaching roles

 The main features of traditional language teaching method is that it is mainly teacher-centered. The teachers always hog the limelight. They lecture particular topics at length, and the students are expected to listen to their teachers with rapt attention. This is the methodology that has been applied in language teaching and learning in China, and many countries. Following this approach, the teachers teach discrete points about grammar and phonology in separate lessons. Most teachers focus mainly in formal feature of language at opportunity cost of encouraging the students to make use of the language in a creative manner. This kind of teaching involves repetitive practices, and numerous mechanical drills as well as the memorization of the grammar rules for the exam purposes by the students. This approach is what Wilkins (1976) referred to as a synthetic approach, where different parts of the language are taught separately, and using a step by step such that the language acquisition is a process where there is gradual accumulation of parts  taught until the whole language structure is built up (Rodriguez, 2010).

An analysis of the role of teachers in oral English classes in Chinese middle schools

 This kind of approach is supported by the belief that the purpose of teaching is to simplify the learning process, and one way of doing is to breakdown the  learning contents into smaller parts, and then presenting them in a graded manner and sequentially.  This kind of linear approach of language teaching and learning has been described by Nunan(1996), where  the teaching approach is likened to wall construction.  In this case, the language wall is created using one linguistic brick at a time. The foundation of the learning should begin with the easy grammatical bricks in order t form a firm foundation for the more difficult ones. The task for the learner to is fix the linguistics bricks following the right pattern and order. This is because if the bricks are not in the right order, the wall erected is bound to collapse in its own ungrammaticality.  The teacher’s main role and responsibility is to help the learner construct the “linguistic wall.” This is because the teacher is the sole organizer and controller of the classroom learning process as well as the evaluator of the learner’s performance. Therefore, tradition role of English teacher is a very dominant role which is based on supposition that the main source of linguistic knowledge is from the teacher. The student on the other hand is perceived as a receptacle that required to be filled with linguistic knowledge from the teacher.

This kind of teaching and learning is considered by Freire (1982) as the banking system. This is because  the learners are likened to the bank accounts into which  cash deposits is done regularly, and is made to be drawn later for certain purposes such as examination. Therefore, the onus lies on the person making the deposits as they are responsible for the money earned and maintaining of the bank accounts in order to make the knowledge increase. Through this analogy for traditional approach of language learning and teaching in classroom inevitably imply that the teacher is very important in the learning process (Brown, 1987). The teacher bears the burden of the entire class on the teachers back and the students merely listens to the teacher, repeat the aspects taught, and to respond to the teachers directions accordingly. Hence, the learner is reduced to a passive role, with no control over the methods or the content. The teacher has authoritative role (Xu, Wang, & Case, 2010).

However, believing that learning process depends on eloquence of a teacher is a fallacy. According Kumaravadivelu (2006), teaching process however purposeful does not automatically result into learning. This is because learning is a personal construct that is normally controlled by the learner. Therefore, the teacher can only establish and maximize the learning opportunities that involve the learners during the teaching process because learning and teaching are collaborative in nature.  This is contradictory to what have  is widely accepted in China- the Sacrosanct- a method of teaching that  basically involves  knowledge transmission and learning accretion.

2.3 Paradigm of change: More focus to the learner

 As indicated, the traditional method for Language teachers makes them all powerful authority during the learning process, and it sometimes obliterates the existence of a learner. This kind of learning and spoon feeding method was objected by Dewey (1938) where he pointed out the relevance of learner when involved as an active agent during the learning processes. He laid foundation of what is currently known as “learner centeredness.” This term has gained tremendous attention in English teaching community to develop means of permitting learners to have more active role during their study. However, the product has not been well manifested in Shanghai middle schools in China (Apelt and Koernig, 1997).

The learner centeredness ELT concepts arise from several innovative perspectives. These include the humanistic approaches which believe in giving equal rights and attention to the child’s intellectual and emotional development. It is also drawn from the communicative language teaching which was established in the 1970s  which contraindicated the most prevalent structure oriented methods of teaching  and supports other teaching strategies that makes  language teaching to be more flexible as well as responsive to a child’s communication needs.

An analysis of the role of teachers in oral English classes in Chinese middle schools

 2.3 Task Based Language teaching approach (TBLT)

 This paradigm basically is an off-shoot of communicative teaching of language. It is a new expression of learner-centeredness. The basic conceptual basis for TBLT is “learning by doing” or “experiential learning.”  TBLT breaks down the hierarchies of the traditional teaching method as they act by completing communicative interaction using strategies of learner. According to Nunan(2004),  interactive communication in classroom work helps the  students to comprehend, manipulate and communicate effectively in  the targeted language. This is because their attention focuses mainly in mobilizing the language knowledge in order to express their meaning, and to convey the intended meaning.

 In this kind of language teaching and learning, the role of the learner involves getting hands on practical experience during the communicative processes. This does not imply that the teacher’s role is diminished (Adamson, 2004). In this case, the teacher role is meditational role. This encompasses wide range of responsibilities that differ from the traditional approach of the teacher as a disseminator of information. Through this process, the teacher becomes the mediator and a true facilitator   as well as the disseminator of information. This implies that the teacher becomes a true facilitator as he or she guides the learners through the dialogic communication (Vygotsky, 1978; Tudor, 1993).

 In this process, the teacher’s main role of being an instructor altogether is not shunned, but it becomes restricted. The teacher is therefore a guide and an advisor whose role is the advise their learners by monitoring their weaknesses and strengths. The teacher also plans their future by stimulating the learner’s intellect, as well as presenting the new language as well as giving them motivation.

 In this regards, it is important to understand that as much as teachers have the mandate to teach, they should not have control over the person learning natural processes and abilities of acquiring their foreign language and in attaining their communicative ability.  Therefore, the teacher’s main role is to establish a classroom environment that is conducive for learning English language. The learner’s communicative skills are only developed if motivated. Therefore, the teachers are expected to facilitate the learning process by developing diverse communicative activities which are interesting as well as challenging to the learners (Dornyei, 1998).

 In the westernized countries, there is an evident shift seen from the Shanghai teacher-dominated system to the student centered one.  This affective factor plays a crucial part for the bidirectional communication between students and teachers.   This has also been observed in most of college teaching in China.  In the past, China colleges also adopted the traditional teaching strategy where the language learning was a result of imitating the teacher and practicing to perfection (Bell, 2010). However, more and more college teachers in the colleges understand the importance of affective factors during the English teaching and learning processes. In this regards, the college teachers have adopted measures that improves the student’s positive affection towards learning English, which helps improve the learner’s participation in class. This has led to a shift from the established teacher- instructing towards to the student-centered teaching.

 Fehr and Russell (1984) define affect as the feeling that is concerned with the students attitudes towards something of the application of it. Anorld (1999) describes affect as the aspects of feeling, mood, attitude or emotions that influence a behavior. From the aspects of language teaching, Walter and Heike (1997) indicates affectivity as the totality of all instructions towards language which influences the students attitudes towards learning (Dong, 2006).

 Pine and Boy (1997) states that students normally feel the emotional structures of their teachers long before they perceive the impact of the intellectual knowledge being delivered.  This indicates that teacher’s performances normally influence their student’s affective factors.  Therefore, if a teacher does not provide a warm atmosphere at class, they are likely to interact with low spirit students who make learning difficult. Therefore, teacher role is very important during language teaching and learning. According to Yan and Zhang (2002), the basic roles of a teacher are being a lecturer, facilitator and teacher. Lecturers are those who consider only their professional skills and totally ignore their teaching methodology. Teachers are those who have the professional skills as well as appropriate teaching methodology but totally ignore the learners. Facilitators are teachers who usually take characters of their students, and takes time to make them understand their affective states as well as the learning process with the aim of improving their self consciousness (Damasio, 1994; Boody, 2008).

Using these definitions, it simply indicates that lecturers lack flexibility in their teaching and there is very little interaction between the students and the lecturers as if the two entities are separated by one large invisible wall. Therefore, it is important for the teachers to identify strategies that will transform the burdensome classroom into a more dynamic one. As facilitators, the teachers are required to break down the invisible wall to ensure that there is communicative interaction. The two groups must be changed into a harmonious group to ensure that both the learning and teaching process proceed smoothly with no tension. Without any doubt, such type of teaching is successful as they explore the psychological feelings of the attentive learners, and skillfully manipulate the students to ensure that they love their language classes by making them participate actively (Gage & Berliner, 1991; Bernat & Gvozdenko, 2005).

 To become effective facilitator, the teacher is expected to be humanistic teacher. This implies that their behavior should be democratic as his or her teaching must be student centered in which the teacher acts both as the encourager, organizer and also a guide. According to Rogers (1969), learning process combines affection and intelligence that promotes   the development of the whole person. They are expected to treat the students as people who have specific needs that must be met. The students must also be provided with emphatic understanding and trust. Gage and Berliner (1991) student’s feelings are very important during the learning process.

The second role of teachers is motivation of the learners. This is because it provides the impetus to initiate the learning process of Foreign and also works as the driving force that sustains the tedious learning process.  This helps the students to learn from the experiences, and to keep collecting these experiences in order to make them develop to their full potential. However, there are increased concerns on teacher’s motivational needs as they tend to have a direct influence to the language teaching and learning processes.  This is a knowledge gap that needs to be explored further (Morowitz, 1982; Li Wangyue 2008).

 Evidently, in the history of language teaching in the Chinese education, the main traditional mode has been exam oriented. This type of education treats the exam as the key goal and is rarely concerned with the learning capacity or even the student’s skills. It equips them with knowledge that will enable them  pass college entrance examination.  Literature indicates that the main reason why these types of education have become as rampant as it is shaped by the Chinese culture (Dobbin, 2010).  The old examination system in china was the imperial examination system in the feudal china (AD 605-1905); which was the predecessor of the exam oriented education. This type of education in the past has greatly contributed Chinese economy, politics and culture.  Likewise, the culture of exam oriented education, the students in middle school and colleges are expected to take plenty of examinations as well as exercises which tend to occupy most of the students time hindering their individual skills development (Burden, 2006). After they take part in the college entrance exam, only a small fraction of the students get selected for various colleges or universities; majority of the youngsters steps into the society without any advancement of student’s professional skill (Pine & Boy, 1997; Li Wangyue, 2008).

An analysis of the role of teachers in oral English classes in Chinese middle schools

 The advantage of the traditional mode of education is that the students tend to attain higher marks and good performance at international level and hardworking learners and teachers. However, there are far more demerits that merits for this type of education systems to the learner and the entire whole society.  To begin with, exam-oriented education makes the students to be mentally ill and physically ill. In order to score higher in exams, it is usual for the schools to add more hours and classes blindly to the students and to the teachers. This makes schooling become more overloaded and a burden both mentally and physically. In addition, the teaching method is simple as it gives a single lecture to all learners simultaneously and using similar teaching method.  It is important to note that not all students have the same level of understanding the education content. Even worse, the entire country utilizes similar English resources in middle schools in China. Under this approach, the students becomes nothing but the as the test machine.  Consequently, the student’s skills and abilities are not well explored (Richards and Rodgers, 1986; Brown and Miller, 2006).

 Secondly, the education under this traditional mode is associated with poor quality outcomes. In basic education, the intellectual education, skills, and learners abilities are disjointed. Therefore, the end products of the students are often one sided in terms of physical education, moral education as well as aesthetic education in labor skills. Lastly, this mode of education nurtures plenty of what can be termed as “educational failures.” In this mode, the students understanding and knowledge is judged using their scores. If the student academic performance is poor, then the schools are said to not educate the students as expected. More teaching hours and classes are added in order to improve the performance (Diekinson, 1987; Deng, 2007).

 In this regard, it is right to state that the schools are not educating the students in accordance to their needs or personality. Instead, they are forcing them take the same course over and over again, which only increases the problem instead of addressing them. Further,  the students are negatively represented as compared with other middle schools in Western countries as they are generally branded as “ academic underachievers.” When categorized as poor students or education losers, they are perceived as problem citizen, resulting in many social problems.  These experiences  demonstrates  failure in this traditional mode of education as it  brings growing burden  for the  Chinese future generation as it only  provides opportunities  as well as protects the rights of the  good academic achievers, whilst a large of the  above average youngsters are weeded out, thereby speeding up the social problems, leading to community injustice (de Jong  & Harper, 2008).

 

 CHAPTER 3: METHODOLOGY

In order to test how English process is conducted at the grass root level, it was necessary to collect opinions from the middle school English teachers in order to find out if implementing the proposed change in Shanghai Middle school English teachers will improve the students learning outcome. It was also important to hear the opinions of these teachers on traditional mode of teaching, and to gather their responses so that they can reflect advice to the policy makers, and address the community’s query as well as satisfy the student’s expectations as well as the learning process. In order to attain this, the general research question is:

Do Shanghai Middle School English teachers support the idea of transforming the traditional education mode from student centered/ exam oriented to Task Based Language teaching approach (TBLT)?

 The specific research questions include;

  1. What are the perceived challenges that hinder smooth transition from the tradition teaching mode to the new quality oriented education?
  2. What are the exact problems in practice?
  3. How can these challenges be addressed?

This research focuses in listening to teacher’s opinion, and in also collecting detailed practical solutions as well as the detailed challenges.

3.1 Selection of research methods

 Methodological triangulation was applied in this research study.  The research method that was used is the qualitative method that will be applied is the use of interview, which will be used mainly to collect the teacher’s opinions and other measurable variables. Interview tool is used due to its phenomenological exposure as well as its framework (Pring, 2000). Interview lies within the interpretive philosophy. The merits of interview are that it has adaptability. This implies that the researcher has the ability to follow up ideas of the interview, as well as improve the research questions so that they can obtain responses as well as investigate the feelings as well as the motives of research. In addition, the interview provides extensive opportunity for providing personalization. On the other hand, the interview is expensive in terms of labor power, time and money. In addition, the phenomenological nature of this method of research focuses on identifying the subjective consciousness as well as stressing the importance of interpretation of the study in light of its subjective meaning. In this context subjectivity is well outlined by the epistemological nature of the interview process as each of the participants has their own belief which could introduce bias.

Due to the aforementioned characteristics of an interview, it is important to control the bias and the anticipated uncertainty; this is why questionnaire was conducted. The advantage of using questionnaire is that it aids in gathering of data that have in-depth answers. In addition, the method is cost effective in terms of time and money. The questions are standardized and they have transparent and common meaning making it best for statistical descriptions and for enquiring factual matters. However, this method faces limited opportunities for the respondents as its response rate is relatively low. Undeniably, both these research tools have their own merits and demerits in this research; however, to reduce these risks of potential bias, triangulation method will be implemented.

3.2 Research Process

 The research process was divided into three broad parts: Four ELT teachers were chosen randomly form four different Middle schools using the Municipal education department. The questionnaire were designed, and sent online to all Middle school teachers in Shanghai China, and the first 100 replies were gathered and analyzed to see if the answers had similar solutions as well as opinions as indicated by the participants interviewed. If more issues were identified, they were used to supplement for the interviews. There was no specific  criteria for  selection of the participants only that the  participant was  English teacher in middle schools in Shanghai. The questionnaire was sent by email to all English teachers in Shanghai. Only the first 100 valid questionnaires were picked for analysis.

3.3 Data collection

 Each of the questionnaires had 32 questions that consisted of multiple question and short answer questions. The names of the participants were coded. The support mainly queried for specific ideas that revolved around the exam oriented type of education and the current type of education, the differences in performances, and in the connection between utilization of knowledge. The data collected was analyzed in charts in a way that would facilitate the identification of the problems as well as addressing the challenges identified. Although it is unrealistic to solve the all the problems seen in education practice, this research aimed at providing as many solutions as possible.

3.4 Reliability and Validity

 This study aims to ensure that the research is as reliable as possible. The data collection process, categorization process and the data analysis process will be done in an open, explicit and consistent manner as guided by Simpson and Tuson (1995). The triangulation process also ensured that the research findings are consistent, valid and reliable.

 3.5 Anonymity

 Due to the specific purpose of the study, the teachers and the educational institutions that took part in this survey were made anonymous. This principle of confidentiality was extended so as to ensure the accuracy of the study findings, and to comply with the ethical standards. In addition, this aimed at encouraging more teachers to participate and to have higher response rates of the questionnaires.

An analysis of the role of teachers in oral English classes in Chinese middle schools

 

CHAPTER 4: RESULTS

 Common themes emerged through the answers obtained from the    interviews and questionnaires. However, due to variation in internal and external factors, the ideas and perception generated were not uniform. The interview consisted of 4 stages that were linked to each other. In the first 2 questions, they addressed the purposes of the teaching modes. Two thirds of the participants claimed to value the exam results, which automatically led to the discussions of the exam oriented teaching approach. In the second part, the teacher’s opinions on the traditional teaching mode were explored. This included the source of inspiration and teaching. The obstacles faced during this teaching practice were assessed, which has successfully led into thinking about the new interventions that could be appropriated to replace the old teaching method.  Therefore, themes on new ideas and quality education emerged naturally during the interviews. The main purpose of the interview was to investigate the impact of teaching practice reformation from the practitioner’s voices. The issues related to schools gaps, parents, school entrance grades and examinations were evaluated.

  All the respondents indicated that they follow the syllabus for middle school English teaching. The requirements included teaching the learners the language so that they can understand the Basic English spoken in classroom during presentations.  The syllabus requires students to have extensive listening hours of approximately 120 words per minute and extensive listening that totals to 40 hours. The syllabus also requires the students to be able to make up basic dialogues and to read passages effectively.  The syllabus requires the students to read over 400, 000 words within a time limit of 3 years. The students should also basically have the ability to write messaged and articles using appropriate grammar.  This is a little too much for the middle school learner, which often results to poor practical and academic outcome.

During this analysis, my main concern was to evaluate if the middle school teachers focused so much on exams during their teaching process. As predicted, most of the responses indicated that examination in these schools occupied a vital position in the current education system. From this analysis, I found that the teachers valued their student scores, and it was their main motivation for teaching. However, a third of the participants agreed that student scores largely depend on the student’s efforts and the teaching approach.  All the participants agreed that they utilize the exam-oriented method of education as it is the most reasonable in Shanghai middle schools. This uniformity made it clear that the traditional teaching method in Chinese middle schools was the exam oriented method of education (Borich, 1988; Gerard 1998).

According to the interviewees, the main cause for the poor performance is because the   Shanghai Middle school learners are faces with unrealistic societal expectations for academic success. This is because all the Chinese society believes that education is intended to make their children become useful people in the society as it instills moral qualities. Learning English language is associated with exclusive monetary success which will help glorify their family. Therefore, the patients are expected to be obedient listeners and faithful followers of their teachers, as well as maintain a passive role in the learning process. In this case, the student’s acts as empty vessels that awaits for wisdom to be filled with wisdom. According to one of the interviewee:

This kind of learning encourages the students to possess a conservative and introverted approach, making them to remain reluctant as they continue to engage in independent thinking.  These methods tend to reinforce passive learner stereotype. In my teaching practice, I concentrate more on intensive reading as the main basis for language, especially to ensure that the students grammatical structure in preparation for the examination. Like most of the other teachers, I do not pay attention to communicative skills. Rote learning and memorization is the basic Language learning and acquisition technique

The interview revealed that the teachers in regular and key schools held contrasting opinions about the traditional teaching method. When asked about their opinions on exam oriented type of education, teachers from key schools supported this traditional mode of education whereas the regular school re-analyzed the questions.  When asked to present their difficulties experienced using the  traditional type of education, the a third of the interviewee thought middle school students normally have little exposure to English due to the environmental factors.  When questioned about the new education mode, the interviewed teachers demonstrated different degrees of understanding.   Some believed that the best teaching strategy is one that cultivates the students learning abilities. Others believed that the best teaching strategy is one that enhances the development of overall qualities and talents to ensure that the students’ abilities are all-rounded.  Although most of the teachers were well informed about the pros of integrating new teaching mode into practice, most of the teachers had no other choice  but went back to the exam oriented teaching  practice  as  the students  language knowledge was  evaluated using  students scores in one exam. This indicates conflict between academic requirements with teaching innovations.

One of the interviewee stated that he believed good Language teaching practice was one that helped the students understand what he had taught easily, correctly and quickly. Therefore, he spent little time in planning on how to utilize his teaching materials and opted to imitate the teaching strategies of the teachers who had taught him in the past, particularly those he believed that helped him pass his examination. From these findings, it is evident that the Chinese society for English Language skills as well as their teaching reforms gradually influenced this teacher’s understanding about appropriate teaching practice.  According to him, the education system should play a major role in raising awareness on the fundamental element of teaching English, which has been neglected in most of the schools teaching practice. The teacher stated that it is time to shift from the teacher’s centered as well as the textbook centered type of education.  The teacher also admitted that he has never thought that there are many issues that must be evaluated during the teaching practice;

An analysis of the role of teachers in oral English classes in Chinese middle schools

When I reflect to my teaching method, I have made many mistakes in teaching and in understanding the concept of teaching. What most of us do is to just pass knowledge to students logically and clearly to make them pass exams. In my case, I am more concerned in making teaching process interesting and ways to make it easier for the learners to understand what they are being taught. I admit that I see the outer surface of teaching, neglecting the student’s needs, and the close connection between teaching and learning.

Nearly 75% of the teachers stated that they give their English lessons as strictly indicated by the text books. The survey indicated that only 38% of the teachers used only English in their classes, the rest would often use Chinese language in their classes.  During the learning process, the teacher was the core of English teaching session. Approximately 41.3% of the teaching process comprised of teacher’s explanation, 38.7% students exercise and 22% student-teacher interactive session. In terms of homework design, approximately 46% of the teachers mostly gave students written homework, and less than 6% oral assignments. Only 9% of the participants gave dictation and recitation work.  The interviewee indicated that English level of most Middle school students in Shanghai is considerably low, which acts as an obstacle  for the learning process as the teachers found difficulty in identifying the most effective strategies to apply with these learners in order to influence their teaching efficiency and quality.  According to one of the interviewee

English language learning and teaching faces great challenges because the society demands more students with English practical talents. In my opinion, the traditional teaching method is less workable. Consequently, most of the learners in colleges with good English grades still experience serious communication issues. Each time the students talk about these embarrassing moments, I realize that there is a gap in my teaching practice. However, the schools regulations and tradition exam makes me concentrate in improving the learners written skills and ignore the oral communication part.

 From the results of individual interviews, several issues arose which made me re-evaluate the implementation of reformation of the various education mode.  It is evident that there are gaps in policy implementation in shanghai Middle schools. For instance, in some schools, the old teachers had fewer opportunities for refresher skills trainings as the younger teachers. This is unfair to these old teachers as they felt left out. This also influenced the learners creating a language knowledge gap within schools. In several schools, the new mode of teaching is prohibited in graduating classes due to pressure of college entrance examination. This indicates that the education department might establish a “win-win” situation that can be established between the traditional college entrance exam and the new teaching mode that is quality oriented. This is important because each of the students have their own reception as well as intelligence level. Therefore, the new style of education can be suitable for student’s varying personality. The teachers must never stop improving their teaching practices and plans in order to make them as comprehensive as possible- which from my observations, it is a big challenge.

 The questionnaires were separated into four main parts that  had questions similar to the interview which included the general information about the various teaching practices, their experiences with the traditional exam oriented practice from the  teachers, their opinion on the proposed new mode of teaching practice that is quality oriented  and the implementation of the policy. The main aim of this study was to collect data from 100 language teachers from Shanghai middle schools, analyze the findings and summarizing the outcomes so that a summary of evidence based practice could be established. Using the analysis of the questionnaires, one could see if the interview results were valid and common. Further experiment would be applied for any unexpected questionnaire data.

 The questionnaires were emailed to the teachers from various middles schools in Shanghai. The teachers were not compelled to answer the questionnaires as they were asked to reply anonymously if they wanted so. Among the teachers emailed, approximately 64% of them have working experience of more than 10 years. This was done purposefully because these teachers may have witnessed the various reforms and their implementation process across the decade, which would make the results to be effective as compared to the young teachers. The teachers were strictly working middle schools in Shanghai.  Generally, the participation of the teachers was somewhat wide spread and balanced.

 As shown in the pie chart A below, approximately a quarter of the teachers uniformly agreed that the determined student’s English knowledge using exam scores. This implies that the student’s performance is their working aim. Approximately, only 6% of the teachers bothered to mark homework as most of the teachers attached importance to the exams.

Chart A:  important part of teaching according to the respondents

As indicated in the fig 1.1 (see in the appendix 1), 54% of the respondents indicated that their main method of teaching was the exam oriented education mode.  These findings confirmed the interview responses.  Nearly half of the  teachers had neutral opinion regarding exam centered education, 76% of the respondents  agreed that using the quality oriented  mode of education  to replace the traditional exam oriented teaching practice will help improve the quality of English learning in Shanghai Middle Schools.

 The questionnaires (See appendix 2) contained open ended questions. From the study findings, 95% of the teachers knew about the new mode of teaching that is quality oriented and reformation policy. No teacher seemed to oppose integration of the new teaching process which was very encouraging. Nearly 85% of the participants expressed their understanding of a quality oriented teaching method. The ideas presented are similar to those generated from the interviews which included ideologies such as encouraging or appreciation of education, cultivation of students as well as their social environments as well as their diversified life. It involves establishing of teaching methods that will make the learners utilize their knowledge and apply the skills acquired into practice.

An analysis of the role of teachers in oral English classes in Chinese middle schools

 About 80% of the experienced respondents indicated that they are yet to apply the quality oriented mode of education because the student’s exams score is still the measure of their academic performance. Most of the teachers said that changing this tradition is hard as the entrance examination still remains the biggest obstacle.  Therefore, giving into reformation was putting the children future at risk. Therefore, only less than 30% of the teachers would support this teaching practice; and an average of 48% of Middle schools in Shanghai avoided the quality oriented mode of education. The survey found that the English teacher at middle school faces challenges in Shanghai middle schools because parents of the learners pay little attention to English teaching and seldom supervise their children when doing their assignments. In addition, there is no atmosphere of learning in these middle schools. According to one interviewee;

One cannot hear the students practice English or even see them reading English books unless in English lesson. Even during the English lesson, the sole and the primary auxiliary equipment for learning English is tape recorder. Most of the students lack adequate access to multimedia.

According to the interviewees and questionnaires, English is the most important foreign language in China. The new college entrance exam lists English as one of the three vital subjects. It is taught in early childhood education and in Kindergarten. English Language is the most important general requirement for the colleges.  From these responses, it is evident that the educational background of English Teachers in Shanghai middle school is yet to meet the demand for the relevant international standards; which is explicitly indicated in the findings of the teachers who responded to the survey. The main problems with middle school teaching in shanghai is high-student teacher ratio, lack of well trained English language teachers, and presence of test oriented teaching and learning processes. Therefore, it is important for the educational system to devote them to support the implementation of quality oriented language education in Shanghai region as well.

 

 CHAPTER 5: DISCUSSION

English language teachers in Shanghai have been facing numerous challenges which act as obstacles when applying new education mode. The teachers think that improving the new mode of education and use of the college entrance examination system is challenging but can be realized and it can be achieved in the future.  In the previous years, the thought of retention or abolition of college entrance exam system has been controversial in China (Gower et al., 1985; Goodnough, 2006).  In this research, it is evident that most of the teachers (especially those teaching graduating classes) face  high pressure of the exam , which made the teachers to put the quality oriented education reform as  a second option (Zheng, 2008).  Nearly half of the participants argued that their school abolished the reformation in graduating classes. Most of the teachers expressed their hopes in adopting the new quality oriented type of education if there implementation process is emphasized (Hittleman & Simon, 2006).

The history of education in China indicates that learning is perceived as “process of accumulating knowledge for long-term purpose than as a practical process of using knowledge gained to construct immediate responses ( Hughes, 1989; Hu, 2002).”  This implies that the Chinese society perceives their children education as a means of saving their money in the bank, and the reward is good grades from the students. Therefore, the most preferred mode of teaching is the epistemic and mimetic model. This is a type of education that lay emphasis on knowledge transmission, a concept which is often equated to study of books. The focus of teaching in this society is not on ways the teachers and learners can establish a mutual relationship, but rather, it is an extant authoritative knowledge which is internalized and transmitted in the most efficient and effective way (Rossner et al, 1990; Borg, n.d.).

 The main strategies and mode of teaching is often employed by the students when learning English is that of a passive learner. Various research have indicated that the English teaching strategies consist that of  intensive reading and teaching of the basic components of language and extensive use of translational ,materials to correct the mistakes of both written and oral language (Farrell & Richards, 2007). The main approach of English language teaching in China involves curious combination of “grammar- translation method (GTM) and audio-lingualism (ALM)” which is often characterized by comprehensive study of comparison between two linguistic, translations, as well as the memorization of the language structural patterns as well as the vocabulary (Tchudi, Stephen & Mitchell, 1989; Chen, 2008).  Less emphasis is put on verbal habits as focus is out in written language. Generally, it is agreed that the learning strategies used by most of the teacher’s conflict with those required by quality oriented and learner centered teaching method. Therefore, is quality oriented method compatible with GTM and ALM? According to Rao (2002), English teaching and learning in China “needs to be modernized, not westernize “(p.100).

English language is a critical function in most Nation’s education. In most of the schools, English language is the main medium of instructions.  In this context, teachers are recommended to use fluent English to create stories and to give explanations so that they can help the learners construct their meaning and help them to gat meaningful connections. The teachers are highly recommended to focus on their class management by thinking about their class more carefully, thinking about language more carefully and to organize their instructional practices accordingly. This will help accommodate all their learners’ educational needs (Boody, 2008).

 In  defining the English language teachers role in implementing the quality oriented education, several challenges have been highlighted by various other studies, which have pinpointed that English language has a lower status as compared to the other subjects. The reasons that underlie the perceived status include lack of recognition and uniformity in the TESOL, and low involvement of teacher in policy decision making at both the district and school levels (Figueiredo & Afonso, 2006).  Research indicates that there are wide differences in English the role of English teachers in different contexts that are caused by the increased heterogeneity of the English learner’s population at the local as well as the state capacity (Ma et al. 1989; Guan & Jones, 2011). For instance, the number or English teachers and bilingual facilitators have is not equal the English teacher population, resulting into a limited work force. The administration of many schools also has a major influence on the success of the English language in their schools. An administration that champions their English language teachers helps establish an environment that promotes quality oriented and learner centered type of education (Zhang, 1987; China 2012).

 Although several teachers in the interview described that their institutions have established structures that allow them to have an expert role in their middle schools, most of these structures are not pervasive. In most cases, English teachers main responsibilities and roles remain undefined, which makes the teachers to offer services that do not less to their set objectives. For instance, if an English teacher is coteaching with a content area teacher, the English teacher is often given the role of an assistant, which makes them fail to use their expertise as they would want (Burnaby & Sun, 1989; Deterding, 2006).

An analysis of the role of teachers in oral English classes in Chinese middle schools

 The communicative approach of English teaching method was officially introduced throughout the country by the Ministry of Education by the Chinese government. The new syllabus and English text books guidelines required the English teachers to teach communication in their classrooms (Geng, 2007; Xu, 2010).  This version of quality oriented education was weak as it laid emphasis on the importance of giving learners with opportunities to practice English for their communicative purposes and aimed to integrate characteristically activities into a wider program English teaching. Despite the fact that the government dedicated funds and efforts towards improving the communicative learning conditions, this method of teaching is still experiencing some obstacles which make its use to be somewhat limited.  Research indicates that there is a place for communicative language teaching in China, but its implementation has resulted into a lot of pedagogical issues (Eagan & Weiner, 2007; Gao, 2009).

 For instance, oral English is an important aspect for Middle school children who aim to further their studies in China. However, there is increased controversy on who should teach oral English in the Middle schools, a native English speaker or a bilingual Chinese English teacher.  Good oral language teacher should be a good language speaker (Hu, 2002b). These are the main factors that are put into consideration when recruiting teachers in most of the middle schools in China. However, it is important to note that other than speaking English, possessing high fluency and accuracy of the language, a good English teacher is one that has a good understanding of the students, and is able to apply the mastery teaching techniques. These are the type of teachers who will help these students to perform well in their oral classes and to gain confidence in their mastery of the language  ( Hu, 2005; He & Li, 2006).

 Evidence based research indicates that several aspects should be put into consideration when evaluating teachers for English language teaching. To start with, the teacher’s English proficiency should be evaluated. This involves analyzing the teacher’s ability to read, write and speak English. It involves accuracy in pronunciation, knowledge of English customs, culture and the cross-cultural influences. The teacher should have good mastery in linguistics and improve their essence in language acquisition and in their ability to initiate, sustain the basic communicative activities and in the right manner (Hui, 1997; Huang 2007). The teachers teaching effectiveness should also be high. This includes their ability to make an appropriate lesson plan that focus in teaching the children based on their needs, and while aiming at specific teaching strategies. It is important for a language teacher to have an open attitude towards the foreign culture, and to share what they know with the students in order to make the learning process to be more interesting (Horn et al., 2008;  Newton et al. 2010).

  English language teacher should change their concept of teaching in order to succeed in oral English classes. The oral English learning is achieved main through practicing and nit teaching. This implies that use of language tends to be more important than knowing about the usage if that language. This indicates that children should be given enough time to practice by communicating with each other during their learning processes. If the teacher realizes this, then their oral classes will be student centered and more activity oriented. This encourages the students to speak the language as often and more fluently as they could.  The implies that the students should be guided to do some group work or pair work to help them gain more knowledge  about English and the effective means of expressing themselves.

 According to the evidence based research, the first time the English teacher meets his students, he should try to get to learn the student’s interests and needs so that he or she can make an appropriate teaching plan, one that will make the topics discussion interesting for class discussion. This is important because if the students show interest in the discussion, it facilitates better relationship between the two parties (Ministry of Education of the PRC, 2012). Example of doing this is asking the students to make short talk or the teacher can design some form of questionnaires from which he or she can learn the student’s likes and dislikes about the subject, their attitudes towards specific English subject and their problem in their study life. Use of questionnaire is better because it is a way to learn the student’s problems in depth and a way to store the answers for a long time and to refer them when necessary (Jin & Cortazzi, 2006; Lim, 2011).

 When using the text books, the English language teachers should ask the students to read them before class, which will help the students to go through them before class and to help them in making some situation practice as well as improve their communicative interaction during the role play(Kachru, 2005). While doing so, it is important to create some information gap and to do exercises. This achievable by assigning each student with a role card so that each may know what to for themselves without necessarily knowing about the other peoples role.  The students should practice to make use of expressions so that they can learn on ways to use the expected expressions during communication).  This will help the students learn how to express their ideas (Middle Kingdom Life, 2012).

In order to aid the students to speak appropriately and accurately, it is important for the teachers to work with the students in order to correct the student’s errors.  Research indicates that it is not advisable to correct the student’s errors when they are speaking as it reduces their self esteem. The teacher is advised to note down the errors made by each of the student, and if they are common problems, then the teacher can make them language points as she asks the students to practice more. If the errors are pinpointed at the end of a performance, then the teacher should not down them and correct the students at the completion of the exercise. It is also important for the teacher to exchange the activities in order to make the students not to get bored, cheering up the students will help them work effectively (Taylor 2002, Xu, 2010).

The main question of concern in this study is “is Shanghai middle school English teachers well equipped for this challenge?”  Evidence based research indicates that only well prepared teachers can meet the needs for this special population.  Although it has not been well explored, it is evident that the teachers are not well prepared for the changing demographics of the class. Approximately, 58% of the teachers in Shanghai have been reported to have never participated in professional developmental training which would help them address the needs of English language teachers. In absence of  this training, teaching English as a language skills and academic content is now a responsibility for all school teachers. Therefore, the main stream teachers of English need additional skills that will help them understand the basic constructs of bilingualism as well as other language development (Bernat & Gvozdenko, 2005).  This will help improve the student’s language proficiency, culture learning and  the role of the second language. Training teachers will help them develop the ability to make learners comprehend content, develop respect and integrate the first language. This will help the students to acknowledge how culture and language intersects with their classroom participation.  In addition, the training will help the teachers to understand the needs of the students  as well as their different levels of training (Xu, 2010).

The use of visual and audio aids can help the students improve their language. The most common type of audio aid used in Chinese classrooms is use of radio.  Other effective teaching tools include; Cable television, audio tapes, video tapes as well as other interactive computer softwares are the most common methods of delivering oral English academic content in middle schools. This is associated with heavy burden on English learners, who often are still in the process of developing their language proficiency through their second language. Unfortunately, not many teachers are willing to apply effective listening strategies as they are often not included in the English language curriculum (Pan  & Block, 2011). This is because it is usually assumed that there are many opportunities for students to hear English being spoken throughout the day, and that type of exposure will improve their ability to comprehend the language. However, for many schools, this is not the case.  In most of the schools where listening is a main focus of lessons in the language classrooms, it mainly entails evaluating students ability to listen to information, comprehend the content and to answer the questions appropriately.  There lacks provision of any specific instructions in strategies as well as skills that are necessary in accomplishment of these tasks. Middle school students often need strong oral comprehension skills so that they can access the oral content of their academics (Xu, 2010). The teachers should help develop interest to listen to the special English programs and watching of English teaching programs. This will help with the student’s pronunciation and well as innotation, thereby making the students to broaden their knowledge about the western culture (Rao, 1996; Pan & Block, 2011).

Research indicates that listening is an integral part of second language learning procedures. It is defined as an active process through which the listeners start to constructs the meaning of the oral information. According to Nagle and Sanders model of listening and comprehension processes, the learners uses both the controlled and the automatic processes to synthesize their meaning. This implies that the listener is engaged actively in construction the meaning based on the contexts as well as the sources of the inputs.  There are a number of studies that focus on teaching strategies that successfully helps the learner to construct the meaning effectively. There are number of studies that focus that have identified listening teaching strategy as an effective tool that helps the learners to improve their oral language. The earliest strategy conducted on foreign studies was conducted by Rubin and colleagues on middle school Spanish teachers who applied listening strategies in video comprehension. They study applied varying amount of strategies in delivering language information. Although the study found no significant differences between the control and the treatment groups, the research found out that the group that had video listening had improved comprehension as compared to the other groups. The study findings were replicated by Rubin’s and Thompson who conducted a longitudinal study in a classroom based of foreign learners. The team taught  university students who were learning Russian foreign language. The tutors applied cognitive and metacognitive listening strategies. The study conclusion found that the students in treatment group had improved ability to comprehend the video text as compared to the students who only received instructions on listening strategies. These studies indicate that use of metacognitive strategies helps improve the student’s ability in learning and listening. The study findings concluded that systematic listening strategy helps improve the learner’s ability of comprehending the source input (de Jong & Harper, 2008).

An analysis of the role of teachers in oral English classes in Chinese middle schools

 Research indicates that integration of literacy-related instructional strategies are important as it facilitates the learners understanding across the content areas.  Although the curriculum have established strong emphasis on language, it is widely acknowledged that implementation of oral language in most of the learning institution has been a challenge, and there is sufficient evidence that some of the teachers could have struggled to implement these components because there lacks a clear underlying frameworks. In order to establish a structured approach for the teachers, research suggests an effective oral language oral language. This mainly consists of five components  including a) promotion of auditory and memory, b) Development of speaking and listening skills, c) establishing an effective language learning environment, d) teaching vocabulary and the conceptual knowledge, e) teaching of  various spoken texts, f) development of listening and speaking skills (Pan & Block, 2011).

 The early years of a child are a time in which the children use their language learnt to not only their world, but to many other purposes. This type of language knowledge is referred to as pragmatic knowledge. One of the components of this pragmatic knowledge is the conversational skills.  Research indicates that the children develop conversational skills which influence their interaction with others. To an extent, children tends to pick up this kind of knowledge  naturally  but the child’s environments including parents and teachers plays an integral role in assisting the child’s ability in maintaining good conversations, and in developing their speaking and listening skills (Guan & Jones, 2011).

 Conversing with the young adults is not the only method of increasing their vocabulary. The strategies applied by the teachers when reading and interacting with the students also play an integral role in building up their word backs. To assess the children’s language comprehension ability, it is important to ask for open ended questions. In most of middle school institutions, the teachers talk in English lesson mainly focuses on tasks such as correcting mistakes and giving of instructions . Approximately 80% of this talk consists of low-level questions that help the students to recall the taught information instead of developing open ended questions that requires the young minds to critically think (Chen, 2008).  A very important strategy during oral classes is giving the students ample time to formulate their answers and the teacher’s response to the students. In this context, it is important for the teachers to develop attentive body language by ensuring that they expand their children responses, ask for clarification and that they apply reflective listening techniques in order to support the student’s participation.  Conversation is a two way communication experience. Understanding oral language is emphasized by receptive language and increased listening ability. The ability to listen is a major component in language learning processes. It is the main method that the children take information through interpretation of what they hear. Therefore, the first strategy for language teachers is to teach the students to be excellent listeners. The primary mode of helping the student participate as listeners in conversations is for the teachers to develop a good listening and speaking techniques (Zhang, 2010).

 Teaching a variety of spoken text is an important element of language learning. The main purpose for language is to facilitate communicate needs, ideas, feelings and information. There are many theorists that have described the different purpose of language, which all fall in different categories. One of such theorists is British Linguist Michael Haliday who established 7 functions of language which are commonly referred to as Halliday’s Functions of language. These includes instrumental, regulatory purposes, personal, Heuristic, imaginary and  and interactional. There are a variety of oral language genres that can be used by the teachers to address the language function important in social and academic contexts. This is important for a learner to understand and to learn and to know a range of oral language texts that operate in varying contexts (Bell, 2010). Therefore, the teachers should establish classroom structures as well as procedures which allow students to develop their understandings of various forms applied in oral language texts as well as establishing opportunities for learners to purposefully practice.

 In addition, it is important to establish a friendly classroom environment that is supportive, and one that nurtures the various communication styles that are accepted, accommodated and are valued. This implies that teachers should design teachings as well as learning activities that are differentiated in a way that draws learner’s interests, skills and knowledge. The teachers should also support students by helping them establish strategies and to apply these strategies when listening and speaking for various contexts. This is important as it provides authentic purposes and audiences when speaking and listening, which makes the learners to be enthusiastic and confident communicators. An effective learning environment is established by focusing on key elements including; a) physical environment, opportunities for communication and the classroom culture. The physical environment is established by enriching the classroom surroundings and other existing multiple opportunities that facilitate oral interaction and skills development. This includes providing adequate facilities such as headphones, CD player and CDs, which provides opportunity for pupils to listen to various audio recordings. This can also be promoted using hand held Dictaphones which normally enable the students to record speaking and to share their experiences with others. Research also indicates that use of songs, chants and poems helps the learners to practice the patterns of rhythms and language. Improving the classroom culture is facilitates by teachers ability to remain culturally competent, support social talks and in providing opportunities for the learners to review their speaking and to reflect on their listening skills.  These two activities helps establish opportunities that can be applied to model good listening to the children by providing opportunities that learners can use to experiment with language and in providing specific language to the child (Guo and Li, 2012).

Auditory memory is also an important aspect of language learning. The auditory memory involves the ability for the learners to assimilate the information that has been presented orally, and to process the context, store it and to recall what has been heard. It essentially involves learners tasks of listening, attending, processing and recalling the information taught. This can be a challenging task for most students especially those who have learning difficulty. Any weakness in auditory memory could have serious implications of learning because the pupils, especially those with learning difficulty (Pan & Block, 2011). This is because the students will only pick up some of contexts in class lesson. Auditory memory weakness is easily be undetected by a teacher.  This is because such students seems to be very attentive as their eyes focus on teacher, which makes the teachers assume that they have learnt and taken in what she/he has taught.  In reality, these students may not have absorbed or made out sense of what has been said. Although the students could remember a word here and there, they truly not understand the information that has been orally presented to them (Guan & Jones, 2011). Learners with auditory memory deficiencies have difficulty in comprehending oral presented directions. They tend to think that they have understood directions about completing the tasks, but when engaged in tasks, they will ask for help from their teachers. Students with auditory weakness have difficulty in developing a good understanding of English words or in remembering terms and information that have been orally presented. The students have difficulty in processing and in recalling information they have read. It is important for the teachers to focus on these types of learners by teaching them on strategies that will help them listen and process information. If one does bit attend or listen to their silent input of words, it will make it difficult for them to process the information. This implies that silent reading is also a form of listening (Pan  & Block, 2011). Another issue that teachers should focus on is the classroom management. This is important in order to help the teacher engage the students during the learning processes and to provide opportunities for feedback using activities that will bring students abilities into full play. This element is lacking in most of Shanghai Middle schools English learning processes.  The physiological element of the teachers and learners is an important factor that should be put into consideration when recruiting English Language teachers. The teachers are expected to have confidence and patience as the students’ learning abilities are unequal. They should have high level of imagination and creativity (Xu, 2010). The teacher must be sympathetic, friendly and most importantly in good terms with the students by encouraging them where necessary. Notably, oral language is a complex communication interaction of the teacher voice tone, non-verbal expression, and style intonation. The spoken language is not truly taught. Most people learn to speak it by listening. Id their oral language experiences is unsuccessful, people become inept and inarticulate with their communication. Therefore, learning skills of oral English is closely associated to how well they are practiced. Therefore, oral English teachers should focus their attention by making the classroom to be a better place where the language is strongly supported (Farrell, 2007).

An analysis of the role of teachers in oral English classes in Chinese middle schools

Conclusion

As indicated English is the most important foreign language in China.  It is listed as one of the most important 3 subjects in the college entrance exam.  Learning of English language begins from early childhood education in Kindergarten. It is one of the main important general requirements for the colleges in China and abroad.  From the study, educational background of English Teachers in Shanghai middle school is yet to meet the demand for the relevant international standards.

 Students are required to have good oratory skills when joining the college. There is a lot of research that have been done both in China and abroad. This study utilized interview and questionnaire to get useful insights of English teaching in Shanghai middle schools. However, due to limited resources, there are several limitations that were experienced in this research. To begin with, the scope of sample size was limited. Although the study painted the picture of language learning system in Shanghai middle schools, the study findings cannot be generalized as the study sample does not represent the general population in China. Future studies should include a larger population size in order to gain more information.

Evidently, most of language teachers in Shanghai middle schools apply the traditional mode of exam oriented model of education. This is driven by the fact that student’s scores in their exam papers is the only measure of their knowledge. Changing this tradition is difficult because of the biggest obstacle- the college entrance examination.  The teachers believe that not focusing at student’s performance jeopardizes student’s future, which makes them avoid the quality oriented model of education. The other challenges observed are the cross-cultural challenges where by the parents are not supportive as they are expected. Only a small fraction of parents supervise or help their children with their oral assignments. This creates poor atmosphere of learning both in school and at home. Consequently, it is difficult to see the student read or practice English language or on their own. The main problems with middle school teaching in shanghai is high-student teacher ratio, lack of well trained English language teachers, and presence of test oriented teaching and learning processes. Therefore, it is important for the educational system to devote them to support the implementation of quality oriented language education in Shanghai region as well.

From the study, there is an opportunity for us English teachers to practice quality oriented education. It is our responsibility to identify the students learning needs and to address them. It is important for all language teachers to make the learners the center of conservation in order to boost student’s achievement. The language teachers in these education facilities are well positioned to broaden their interactions and conversation in order to identify the most effective strategies that can be applied to develop student’s skills in all English domains. This involves engaging with the students, which will help the learners develop their critical thinking abilities. This way, the students develops capacities to synthesize materials presented through diverse media. It is important for the language teachers design strategies to address the aforementioned challenges so that they can facilitate higher level of interaction. As language teachers, it is important to learn ways to weave together language as well as the content objectives.

 

An analysis of the role of teachers in oral English classes in Chinese middle schools

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Appendix 1

Participants

(100)

Strongly

agree

agree Neutral/don’t know disagree Strongly disagree
 Do student exam score influence your method of teaching and teaching objectives? 5 25 60 10
 Does your main method of education involve the implementation of an exam oriented type of education? 3 23 63 11 0
 Have you ever considered quality mode of education that is exam centered? 8 40 32 20 0
 Would you recommend the replacement of the old mode of exam oriented method with the new student centered method? 75 25  
 Are you aware of the government reforms policy? 90 5 5
 Do you support the teaching reform policy?

 

25 67 8
 Do you apply these reforms into practice or  do avoid them in graduating classes?

 

48 avoid 11 41  

 

Appendix 2

Interview for English language teachers

Please take some time to answer the questions as carefully and completely as you can. No personal identification of your response is necessary.

  1. What is your main objective for teachings?
  2.  Describe  the attributes of an English language teacher/ Explain your beliefs
  3.  What is the teacher-student relationship at your place of work?
  4. What is the role of texts and education materials in English language learning and teaching processes?
  5. Which lesson is very successful when you teach?
  6. Are you satisfied with your teaching method? If not what aspects of the teaching are you not satisfied with? What is your advice?

 We appreciate your responses. These responses will remain confidential

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Role of cultural competency when delivering healthcare to geriatric population

Role of cultural competency when delivering healthcare to geriatric population

According to Moon, (1999) “Reflection is really a process that begins with looking back on a situation, pondering over it, learning from it and then using the new knowledge to help you in future similar situations. Reflection, which is learning through experience, is not a new concept. As humans, we naturally reflect on our surroundings and experiences”.

The primary purpose of this essay is to conduct a reflective study on some of the role of cultural competency when delivering healthcare to geriatric population. As determined, this reflective study will improve the desired levels of practice and understanding within my course module and period of learning that is primarily based on the experiences acquired on the field. In this case, I choose to conduct a reflective study as described by Gibbs (1988) model that encourages a healthcare practitioner to think in a systematic way about the processes and the phases of experience that should be used to structure a reflection. Gibbs provides a well-structured approach that I will use in conducting this reflective study, a factor that is significant in healthcare sector.

Tasks, Skill or Competency Performed: Communication skills and cultural competence

   This week I interacted with a   Hispanic patient. P.D is a construction worker who was repairing a shelf in his garage when he lost his balance and fell from the ladder.  This elderly man was brought to the emergency room by his wife and son.  The patient had a history of myocardial infarctions (MI).  From the current clinical presentations, it was likely that Mr. P.D. was having another MI.

In this case, I applied the Gibb’s model to explore the situation. According to this model, the first step is description/assessment- which is a crucial aspect of nursing process.  During the assessment, Mr. P.D complained that he had been experiencing dizziness and headaches in the last two days. I assessed the patient feelings by encouraging him to talk about his thoughts and what he had been feeling at this stage. Although I avoided commenting, I realised that the patient was sad that he was having a nurse student to care for him. He was disrespectful to me on several occasions and he was extremely demanding.  He kept on saying that he did not need my help because he had made peace with God and was ready to die. I have never had a patient reject my help and this situation was becoming frustrating. I almost lost my patience and composure. My supervisor kept on encouraging me to press on as nursing best practices are attained through hard experiences (Care Quality Commission, 2009).

Role of cultural competency when delivering healthcare to geriatric population

My supervisor and emergency room physician ordered for intravenous fluids of dopamine infusion, and Foley catheter. His condition improved and was admitted in the facility for two days to monitor his condition. I was asked to educate him and his family on the evidence based self management practices. This was the most challenging part because the patient was not cooperative.  I understood his behaviour as most geriatric patients and their families are often subjected to stresses, especially when their loved ones are diagnosed with life threatening conditions (Moore, 2013).

Reflective evaluation is the third step of Gibbs model. Therefore, I looked objectively at what was positive in this situation, what was well and what was negative. From the evaluation process, I realised that P.D felt that I was not qualified adequate help. Secondly, he was anxious that if he is admitted, he would die away from his ancestral home, which is a taboo according to their cultural beliefs. He had cardiovascular health needs prior to this, but according to his wife, he likes doing things for himself.  On the other hand, his wife seemed very concerned about her husband’s health and safety and wanted him to stay in the hospital as long as necessary (Naidoo  & Wills, 2003)

Clearly, this was a dilemma. However, I recalled that to interact and effectively with the patients and their care givers, I had to implement the necessary skills. In this case, I needed to be an active listener and great concentration. This is achieved by observing the patient’s body language. This is important because it is through this body language that I realized that the patient was not happy with me. I managed to win his trust by holding an open discussion and offering of encouraging gestures. Using the Health belief model, I managed to get patient cues and real concerns, acknowledge their problems and enabled me to follow them up (Department of Health, 2010).

Role of cultural competency when delivering healthcare to geriatric population

 From this experience, I have learnt that using good communication skills, nurses have the ability to explore the patient’s feelings and worries; which helps them identify the effective interventions that can be used to cope with the patient’s emotional suffering. I also learnt that patients needs and preferences vary, and often what a patient really wants is to be heard. Through this session, I have learnt on how to address each situation and the appropriate measures to undertake if confronted with difficult communication issues (Care Quality Commission, 2009).

At the end of the week, I was able to collect patient’s information systematically, able to solve problems using the weaknesses and opportunities identified. In addition, this practice improved my clinical decision making processes. From this practice, I have become more informed and inquisitive. In addition, I have developed a well nurtured communication and interaction skill that is blended with elements of confidence and assertiveness, and innovativeness. I have gained much more knowledge and understanding on health disorders that affects the geriatric populations (Fleming et al. 2015).

Role of cultural competency when delivering healthcare to geriatric population

This particular week in the course module, I have established my Strength, Weakness, Opportunities and Threats SWOT analysis and communication skills which is essential to employers. The ability to confidently and clearly express ideas and speech, Collect information systematically, able to solve problems using initiative and identify opportunities & proactive in putting forward ideas &solutions. I have always thought that I have a well nurtured leadership skill that is blended with good communication skills both written and oral with the elements of confidence and assertiveness, including creative part of what defines my commitment; but after this topic learnt in class,  I realised that more knowledge and understanding is required in order to make appropriate clinical decisions. This clearly determine the need to be morecritical with my assignments, a move that would require  me shift from the descriptive approach in writing to a more critical and analytical approach.  In addition,  I need to be inquisitive, informed and  aggressive throughout the work placement period in order to spur my knowledge.

Some of the tasks, I was involved to do this week include the provision of high standards of care to the elderly service users’s within the Amber Home Carers I was deployed to conduct my internship. This included assisting in the development of care plan, initiation of a patient’s assessment and monitoring approach of patient who have scored high fall-risk(Care Quality Commission, 2009).I used my module to  reflect and learnt some of our client’s strengths and needs during the process of care.  From this exercise, I have learnt that an effective care approach is one that integrates cultural competence and one that respects the patient diversity and unique values and beliefs. I have observed that this approach promotes quick recovery by increasing patient’s satisfaction as their individual specific needs are met.

Lesson learnt at the end of the week: The role of cultural competence in delivery of care

 From this practice, I have learnt that lack of cultural competence during care delivery greatly increases the patient’s stress, which results to inadequate care.  For example, my patient believed that during dyspnea period, the physical energy was becoming depleted. He was rebellious because he believed that uninterrupted rest, eating food made of herbs and adequate sleep would help his body to recharge. The lack of cultural awareness made the patient to become more aggressive and stressed. For instance, the patient said “I want to eat wife food”.  I understood that he wanted his wife to feed him.  This made the patient even more uncomfortable and anxious because he actually meant that he wants to eat his favourite meals prepared by his wife. When he tried to make relax, he would listen none of it. The reason being that he wanted home food cooked with herbs that will send the evil spirits away. Only his wife knew how to prepare the food.  The patient did not eat any food until I organized with my supervisor and nurse manager to request his wife to bring him some food.  I did not associate cultural awareness with increased patient dissatisfaction (Santy & Smith, 2007).

Role of cultural competency when delivering healthcare to geriatric population

Fortunately, during the week, I was informed by my supervisor that there would be a cultural awareness training module that would run for two days.  From the experience with the patient, I knew how important and beneficial the module would be towards work placement roles and responsibilities and in the acquisition of my career goals. Through the module, I was able to learn the various ways to assess patient’s cultural needs and strengths which is an integral element during delivery of quality care (Department of Health, 2010). I learnt that cultural competence is very as it helps the nurses develop an individualised treatment approach that addresses patient specific needs.

 Through the training, I also learnt that the element of diversity has the capacity to bring richness of knowledge, experience and understanding between my peers, lecturer and the clients, a factor that develops mutual acceptance and respect (Jenny, 1999; Hull, Redfern Shuttleworth 2005). The inclusion of diversity during care therefore enables one to develop mutual views including the consideration of alternative values. Therefore, I will incorporate the aspect of respect to diversity including non-judgmental, open mindedness and positive regards enhanced the relationship all healthcare stakeholder (Jasper, 2003).

 The training has equipped me with an understanding of the diverse healthcare environment, which improved my interaction with the patients and colleagues at my work placement.  Different cultures at work place incorporate different experiences and skills. It is therefore significant to consider the fact that diversity remains an essential element to service user (Santy & Smith 2007).

Role of cultural competency when delivering healthcare to geriatric population

In addition, I was able to identify the needs and strengths of the service users which is an integral element in clinical practice (Department of Health 2010). I have learnt that this cultural competence is essential as it helps the patients to remain focused and adaptable, thereby establishing a healing environment which I had no knowledge of previously. By interacting with the geriatric population, I have discovered that the element of diversity has the capacity to bring richness of knowledge, experience and understanding between the healthcare stakeholders, a factor that develops mutual acceptance and respect (Hull, Redfern Shuttleworth 2005). The inclusion of diversity during care therefore enables me to grow and develop mutual views including the consideration of alternative values.

What Can You Do Now That You Couldn’t Do:  Integrate the components of cultural competence into practice

 Campinha- Bacote and colleagues describes the components for cultural competence in healthcare. These includes cultural ; a) knowledge, b) awareness, c) skills, d) encounter and e) desire.  Cultural awareness refers to self-examination as well as in-depth exploration of an individual cultural as well as professional background. I am able to explore my own cultural healthcare values and beliefs.  This is because understanding another person’s does not guarantee that one will become cultural competent. I am now able to use the cultural awareness assessment to assess my personal level of cultural awareness, and to get an insight on the understanding of my cultural values and beliefs (Long, 2016).

Role of cultural competency when delivering healthcare to geriatric population

Cultural knowledge is the second component of cultural competence. This entails obtaining of information based on the different ethnic groups and cultural. I am now able to read widely including journals, textbooks and attending workshop presentations which will help me understand different traditions and cultural beliefs (Jackson and Thurgate, 2011).

The third component is the cultural skills which entails the ability to gather relevant cultural data regarding patient s clinical presentation. Several frameworks have been established in for assessing the ethnic and racial differences observed in patients. The model provides a systematic approach for approaching ethnically diverse population. I am now able to use the Giger and Davidhizar model to assess the patient social organization, environmental control, communication as well as the biological variations (Henwood, 2006).

The fourth component of cultural competence is the cultural encounter. This refers to all activities that help the nurses to encounter with the patients from diverse cultural backgrounds.  I have learnt that developing cultural competence is a continuous process that continues throughout the nurse’s career.  The last component is cultural desire. The diversity in healthcare training has aroused intrinsic motivation to remain open to other people, respect the diverse cultural differences and to become willing to learn from the people I interact with.  Therefore, I will incorporate the skills and knowledge to become a agent of change and to create awareness on factors that affects the perceptions and attitudes of my group members with regards to competency that relates to diversity (Campinha-Bacote, 2013).

List some aspects of your work that you felt you did well.

The work placement programme provides extensive insights into the real world of healthcare. The best way to gain a meaningful understanding of healthcare practices, it is important to work alongside experienced professional and to observe them as they go about their daily tasks (Owen and Leva, 2009; Duke,  Connor, & Mceldowney, 2012). This greatly strengthened my skills and competences. During this one week placement, I learnt few strategies of administrative works including file management, management of nurse shift schedule and contacting of clients. I have also learnt ways to manage compute filling system, doing basic research and editing.   I enjoyed performing these activities.  Some of the aspects I feel that they went well includes;

  1. Good interaction with my supervisors and senior
  2. Making new friends and learning about their culture
  3. Incorporating cultural competence when performing my tasks
  4. Developing of individualised healthcare plans
  5. Establishing skills required to develop therapeutic relationships
  6. Communicate effectively using verbal and non verbal therapeutic methods of communication.

 

What made these things go well?

 These things went well because I have adopted desirable behaviors that facilitate effective communication. For example, when interacting with geriatric patients, I actively listened and watched with great concentration. This helped me identify cues that concerned the patients, and to acknowledge their challenges as well as establishing strategies to follow them up. In addition, I would reflect back o the issues, which helped me expand on the potential concerns and problems. I also sought clarification whenever I was confronted with contradicting information. In addition, I would question to seek clarification of discrepancies (Gustafson & Reitmanova, 2012).

In addition, I incorporated theoretical knowledge and skills in the work placement   which helped me meet the organizations standard of practice. These factors also facilitated my understanding of healthcare environment and in developing effective approaches that would enable meet patients demands effectively (Owen, 2009).  The training on cultural competence and embracing diversity that was organized by the organization also impacted on achieving these goals.  This is because it established a cohesive patient-healthcare provider’s relationship that helped me to understand their needs and to develop effective holistic care strategies (Moore, 2013).

List some aspects of your work that did not go so well.

I did not know what to expect when I enrolled to work with the patients.  In the first days, I had the tendency of normalizing patients. For example, I would use statements such everyone gets pain after such operations.  Later, my supervisor told me that generalizing such statements belittles the geriatric patients as it moves the focus away from them (Naidoo  & Wills, 2003).   In addition, my supervisor also warned me that I was using false reassurance. For instance, I would assure the patient that everything will be fine after having these injections. Although this made the patient feel better, my supervisor cautioned that such reassurances can be distressing if the results are not fine.  I also intended to use multiple leading questions.  My supervisor said that it might raise a wrong alarm that I am not interested in the patient’s answers (Duke, Connor, & Mceldowney, 2012).

  Working with a geriatric patient who believes in traditional medicine and spiritual beliefs was made me more confused. Although I have learnt about cultural competence before, I had little idea on how to care for this patient, or even to counsel him on nutritional and behavioural advices. I felt I could not gain much from them due to language barriers. I paid little attention to their opinion or their contributions which made the patient become dissatisfied. Like most of the nurse students, I totally ignored the integration of the aspects of diversity as I had a preformed mind that assessing the cultural needs of each client before establishing appropriate care plan is challenging (Jackson &Thurgate, 2011). However, I have come to realization that the integration of cultural competence in nurse practice is an effective approach as it strengthens communication between the team members. I will make it a practice to discuss matters of cultural competence with other colleagues in my future nurse practice.

How would you behave differently if the situation arose again?

During this one week of training. I have learnt that cultural competence promotes the four principles of nursing practice. These included autonomy, malficence, beneficence, and justice. If a nurse is culturally competence, she or he will ensure that the patients preferences are respected protected from harm, and restoration of patients health using the resources available equitably and without any discrimination (Hull, Redfern, and Shuttleworth, 2005). These situation or even harder situations are bound to happen. Therefore, it is my responsibility as a nurse to equip myself with the appropriate training in communication skills and leadership skills so that I can understand the patients and my colleagues even better (Doel, Sawdon, and Morrison, 2002; Wigens, 2006).

Role of cultural competency when delivering healthcare to geriatric population

 By using good communication behaviour, the patients will explore their worries and feelings such that a nurse can find an effective way to help them cope with emotional suffering. I have also learnt that the patients needs and carer’s needs as well as decision making preferences vary considerably (Illes & Sutherland, 2001).  It is important for a nurse to listen to them in order to l identify the most effective approach to address these conflicting ideas.  In the futures, I will elicit patients concerns. As I have mentioned, I have learnt that patients gives cues of their main beliefs or concerns. I will look for hidden hints in trivial comments.  In the future, I seek strategies to help improve patient’s awareness and to identify reasons for establishing a support system. If need be, I will incorporate religion and humour into practice (Bassey & Melluish 2013).

Through the trainings, I have developed good communication skills in both written and oral with the elements of confidence and assertiveness. I feel confident and in a position to apply these skills to such situations. I am also caring, compassionate, kind and above all generous. These attributes have given me the ability to interact with other colleagues and patients with ease (Like 2011). Through an efficient approach of communication, I will be able to include cultural competency in nursing practice.

Work plan / tasks to do for next few days, plus any other comments

 Although nursing best practice is achieved through experiences, professional trainings form a good foundation for success. My work placements acknowledge the importance of these skills and   have programmed professional development training modules for every week.  The next training module is on health and safety. This is important because nurses interact with patients for a longer time than the physicians.  Basically, the training will incorporate aspects such as risk assessment, risk management and the process of reporting these assessments (Shannon 2012).

 This will help me in learning strategies on risk mitigation. This requires good communication skills. The next training is on leadership skills. The module comprises of strategies to improve individual interpersonal skills.  This will help improve the productivity and teams performances.  The next training that I am looking forward to is on time- management skills. This is an important aspect for nurses in order to help them balance work and their social life.  This will address on issues such as adequate sleep, taking of good diets and some exercises and other strategies to prevent burnout (Long 2016). In addition, at the end of my work placement and graduating, I wish to further my education to Master level. I will also be looking into getting a job; therefore I will be amending my CV and personal statements. I will be using the resources provided by the institution to prefect job searches.

Conclusion

This module has enabled me to undertake toa work-based placement which is appropriate to my career aspirations. In the course of the module, I have developed skills and competences that will help me solve clinical dilemmas in the workplace.  I can now reflect critically on my practices and establish a healing environment that supports cultural competency. I understand the dynamic nature of the healthcare culture, nature and structure of organizations; and I am able to evaluate the implications for effective inter-professionalism.

 

 

 

 

 

References

Moore. A. (2013). A Holistic Approach to Patient Care. Available: http://www.hsj.co.uk/a-holistic-approach-to-patient-care/5053179.article. Last accessed 6th May 2016.

Bassey, S., & Melluish, S. (2013). Cultural competency for mental health practitioners: a selective narrative review. Counseling Psychology Quarterly, 26(2), 151-173. Available: http://search.ebscohost.com/login.aspx?direct=true&db=tfh&AN=88071034&site=ehost-live

Campinha-Bacote, J. (2013). Many Faces: Addressing Diversity In Health Care. Online Journal of Issues In Nursing, 8(1), 123-130. Available: http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=16508310&site=ehost-live

Care Quality Commission. (2009). Care Quality Commission. Retrieved 22 December 2010 from http://www.cqc.org.uk/

Department of Health. (2010). Equity and Excellence Liberating the NHS. Available:http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_117353

Doel, M., Sawdon. B., and Morrison, D. (2002). Learning, Practice and Assessment: Signposting the Portfolio. Jessica Kingsley. London

Duke, J., Connor, M., & Mceldowney, R. (2012). Becoming A Culturally Competent Health Practitioner In The Delivery Of Culturally Safe Care: A Process Oriented Approach. Journal Of Cultural Diversity, 16(2), 40-49. Available:http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=41875733&site=ehost-live

Fleming, B. D., Thomas, S. E., Shaw, D., Burnham, W. S., & Charles, L. T. (2015). Improving Ethno cultural Empathy in Healthcare Students through a Targeted Intervention. Journal Of Cultural Diversity, 22(2), 59-63.Available: http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=103025130&site=ehost-live

Gustafson, D. L., & Reitmanova, S. (2012). How are we ‘doing’ cultural diversity? A look across English Canadian undergraduate medical school programmes. Medical Teacher, 32(10), 816-823. Available: http://search.ebscohost.com/login.aspx?direct=true&db=tfh&AN=53786565&site=ehost-live

Henwood, M. (2006). Effective partnership working: a case study of hospital discharge Health and Social Care in the Community 14: 4 400-407

Hull. C., Redfern. L., Shuttleworth, A. (2005). Profiles and Portfolios A Guide for Health and Social Care, 2nd Edition   Palgrave : Basingstoke

Illes, V., & Sutherland, K. (2001). Organisational Change in the NHS A review for health care managers, professionals and researchers. London: NCCSDO.

Jackson. C., and Thurgate. C., (2011). Workplace Learning in Health and Social Care A Students Guide. Maidenhead, OUP

Jasper. M. (2003). Beginning Reflective Practice. Cheltenham, Nelson Thornes

Jenny. M. (1999). Reflection in Learning and Professional Development. London: Routledge Falmer .

Like, R. C. (2011). Educating clinicians about cultural competence and disparities in health and health care. Journal of Continuing Education in the Health Professions, 31(3), 196-206. Available: http://search.ebscohost.com/login.aspx?direct=true&db=tfh&AN=65804280&site=ehost-live

Long, T. (2016). Influence Of International Service Learning On Nursing Students’ Self Efficacy Towards Cultural Competence. Journal Of Cultural Diversity, 23(1), 28-33. Available: http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=114334347&site=ehost-live

Naidoo. J. & Wills. J. (2003). Health Promotion. Foundations for Practice. Edinburgh, BailliereTindall.

Owen. S.M., and Leva. S. (2009). Experiential placements and scaffolding reflection.
Learning in Health & Social Care, Dec, Vol. 8 Issue 4, p272-281,

Santy. J., & Smith. J. (2007). Being an E-Learner in Health and Social Care A student’s Guide London Routeledge

Shannon, D. (2012). Cultural Competency in Health Care Organizations: Why and How?. Physician Executive, 36(5), 18-22. Available: http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=53744263&site=ehost-live

Wigens. L. (2006). Optimising Learning through Practice. Cheltenham, Nelson Thornes

 

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What are the advantages and disadvantages of Feedback

What are the advantages and disadvantages of Feedback

Please discuss the following statements and/or questions. What are the advantages and disadvantages of Feedback? Should organizations encourage Feedback from both customers and employees?

Custom Answer

Feedback is a powerful tool that helps individuals, teams, and organizations to identify their strengths and areas for improvement. Here are some of the advantages and disadvantages of feedback:

Advantages:

Improvement: Feedback can help individuals improve their performance by providing specific information on what they did well and what they need to work on. It helps individuals identify their strengths and weaknesses and take steps to improve their performance.

Goal setting: Feedback can help individuals set realistic goals by providing information on their current performance level and what they need to do to achieve their goals.

Motivation: Feedback can be a powerful motivator. Positive feedback can encourage individuals to continue their efforts, while constructive feedback can provide the necessary guidance to improve performance.

Communication: Feedback can improve communication by creating an open and honest dialogue between individuals, teams, and organizations. It can also help to prevent misunderstandings and conflicts.

Disadvantages:

Bias: Feedback can be influenced by personal bias, which can lead to inaccurate assessments and unfair evaluations.

Delivery: Feedback that is delivered poorly can be ineffective or even damaging. Poorly delivered feedback can cause defensiveness and resistance, rather than encouraging improvement.

Interpretation: Feedback can be misinterpreted, causing confusion and miscommunication. Individuals may interpret feedback differently depending on their perspective, leading to misunderstandings.

Timing: Feedback that is given too late may be less effective, as individuals may have already moved on from the situation. Feedback that is given too early may be premature and not reflective of the entire situation.

Overall, feedback is a valuable tool for improving performance and communication. However, it is important to recognize the potential disadvantages and take steps to ensure that feedback is delivered in a fair and effective manner………………………..

Measuring Employee Morale

Measuring Employee Morale

Cindy’s boss has been a.ss,igned the task of measuring employee morale in the company where they work. Cindy’s boss is too busy to create this report; therefore, Cindy’s boss has directed Cindy to complete it.

Cindy developed a survey, had employees complete it, reviewed the findings, and presented her final findings in a report. Later, Cindy showed the report to her immediate boss. Her immediate boss was not pleased with the report because it illustrated negative morale. Cindy’s immediate boss directed Cindy to remove the negative aspects of the report and put a positive spin on employee morale in the company.

*Should Cindy revise the report or submit the completed report directly to her boss’s boss?

*What are the ethical considerations in not submitting what the actual results show?

*In general, is doing what the boss wants more important than what the actual facts say?

*Does Cindy have an obligation to the rest of the employees to not alter the actual results?

Justify your answers using examples and reasoning.

Custom Answer

Employee morale can be defined as the overall outlook, attitude, satisfaction, and confidence level that employees have about their job, work environment, and organization. Measuring employee morale is crucial to assess the level of engagement, motivation, and loyalty among employees, and to identify areas of improvement that could impact employee satisfaction and performance.

Here are some methods that can be used to measure employee morale:

Employee surveys: Conducting employee surveys is a common method to measure employee morale. Surveys can include questions about job satisfaction, work environment, communication, leadership, recognition, and feedback. Surveys can be anonymous to encourage honest and open feedback.

One-on-one meetings: Managers can schedule individual meetings with employees to discuss their concerns, feedback, and ideas. This can help build trust, enhance communication, and show employees that their opinions matter.

Focus groups: Focus groups are small group discussions that can be used to gather feedback and opinions from employees on specific topics, such as work-life balance, career development, or company culture. This method can provide more in-depth insights than surveys.

Performance metrics: Monitoring employee performance metrics, such as productivity, absenteeism, turnover rate, and customer satisfaction, can provide an indirect measure of employee morale. Poor performance metrics could indicate low morale among employees.

Employee feedback platforms: Employee feedback platforms, such as suggestion boxes or online forums, can allow employees to share their feedback and ideas anonymously. This can encourage employees to share their thoughts without fear of retribution.

It’s important to keep in mind that measuring employee morale is not a one-time event but an ongoing process. Regularly assessing employee morale can help identify trends and patterns and provide actionable insights to improve employee satisfaction, retention, and performance……………………………………….

Coworker Conflicts

Coworker Conflicts

Two coworkers do not get along well at work and this affects the entire department. People are upset and complaining; work is getting affected. The two fighting coworkers have key components of work that need to be completed by them before others can start their work.

Using Online sources, do research on coworker conflicts at the workplace. Based on your research and understanding, respond to the following questions:

*How will you resolve this problem as their superior?

*What would be an objective that is relevant to this problem?

*Which common bias might fit in this situation?

*How might you use this appropriate common bias to resolve the situation?

*How have you handled a similar situation in the past?

*What could you do to prevent such a situation from occurring in the future?

Justify your answers using examples and reasoning.

Custom answer

Coworker conflicts are disagreements, disputes or tensions that arise between individuals who work together in the same organization or team. These conflicts can occur for a variety of reasons, including differences in opinions, personality clashes, competition for resources or recognition, misunderstandings, or unmet expectations.

Coworker conflicts can have negative impacts on workplace morale, productivity, and job satisfaction. They can also lead to increased stress, absenteeism, and employee turnover. Therefore, it is important to address these conflicts in a timely and effective manner to maintain a positive work environment.

Effective conflict resolution strategies may involve clear communication, active listening, empathy, compromise, and seeking the help of a mediator or HR professional when necessary. It is also important for organizations to have clear policies and procedures in place for addressing conflicts and promoting a positive workplace culture…………….

Global Logistics and the Risk and Rewards

Global Logistics and the Risk and Rewards

Instructions:

Global Logistics and the Risk and Rewards

This week we reviewed global logistics, risk management, and the product and supply chains. Identify and describe the global market forces, risks, development chain, supply chain, and strategies from one of the following perspectives.
Supplier
Manufacturer
Retailer
Customer
Decision Maker

Baidu business model from a search-oriented model to one based on Artificial Intelligence (AI) 

Baidu business model from a search-oriented model to one based on Artificial Intelligence (AI)

Co-founded by Li and his friend Eric Xu in 2000, Baidu was China’s first home-grown search engine and was created with the mission of providing the best way for people to find information. The company offered a broad range of products and services including search services, Online-to-Offline (O2O) services, and an online video platform. Baidu’s investments in technology along with its focus on local content helped it maintain a dominant position in the rapidly growing search engine market in China. In order to establish a global footprint, Baidu forayed into emerging markets such as Brazil, Indonesia, Japan, Egypt, India, and Thailand where Internet usage continued to climb. As of July 2016, Baidu commanded over 80% of the Chinese search market, and was among the world’s top five search engines in terms of market share.

In May 2016, Baidu planned to overhaul its business model from a search-oriented model to one based on Artificial Intelligence (AI) due to a slowing revenue growth in its core search business. The company planned to focus on developing products in areas such as automatic translation, voice search, and driverless vehicles. Li also planned to emphasize user experience over income and set up a department to root out any behavior that might hurt user experience.

Li had a tough task on his hands and analysts were waiting to see how he would navigate the challenges faced by Baidu.

The following points are to guide a review and discussion of some important concepts.

• Review Baidu’s general environment segments and elements and describe in detail all the elements associated with this segment. Include three to four perspectives of the general environment.
• What are the segments in the general environment that relate to Baidu’s situation? Be specific. Provide examples and details.
• Analyze Baidu’s intended international corporate-level strategy. How was it strategized and what led to these countries of interest?
• Identify Baidu’s current challenges. Based on your analysis, what additional recommendations would you make to help Baidu achieve its goals?
• Discuss the uncertainties and risks of doing business in different regions throughout the world.

National debate over slavery

National debate over slavery
By the 1820s, slavery was under attack, and southerners countered by defending slavery as a positive good and used biblical examples to support their arguments. Explain what the southerners said, and why, and then discuss why by 1850 the national debate over slavery had changed from a primarily legal debate to a moral debate. What events caused this shift?

Reasonable accommodations for disabled candidates and employees

Reasonable accommodations for disabled candidates and employees
Human resource managers often address questions about reasonable accommodations for disabled candidates and employees. Employers are required by law to provide reasonable accommodation throughout the application and onboarding processes, as well as on the job. The key word is ‘reasonable’ and any accommodations that create undue hardship or threaten the employer do not need to be provided. In order for an individual to receive workplace accommodations, they must qualify for protection under the American with Disabilities Act (ADA).

*Describe at least three reasonable job accommodations that are routinely provided to promote equal opportunity employment. Justify your response.

Nuclear Disasters at the Chernobyl and Fukushima nuclear power plants

Nuclear Disasters at the Chernobyl and Fukushima nuclear power plants
Despite the disasters at the Chernobyl and Fukushima nuclear power plants, some still make the argument that nuclear power is a more feasible alternative to fossil fuels than other alternative energies. Do you agree?