Assessing leadership activity and development in personal practice

Assessing leadership activity and development in personal practice
Assessing leadership activity and development in personal practice

Assessing leadership activity and development in personal practice

Order Instructions:

Write a project report, reflecting on and assessing your leadership activity and the development of your personal practices/capacities.

Your report should be coherent and free-standing, so that it can be understood by an audience unfamiliar with your work for TMA 02 and your professional context. The report will be assessed by two or more markers, one of whom may be your tutor. You should therefore make clear what your professional context is and your own role, as well as the purpose, objectives and success criteria for your activity. Evidence in the appendix should be clearly referred to in the main text of the report – do not expect markers to search for supporting evidence that you have not mentioned in your report.

Your project report should be titled ‘A reflective report on the leadership of …’ and should be structured as follows.

Part 1 The activity – 700 words

Provide a brief explanation of the purpose, objectives and success criteria for your activity. Explain and justify the methods you used for collecting evidence. Any adjustments made to your plans (TMA 02) and the reasons for these should also be explained.

Part 2 Evaluation of the activity – 1400 words

Evaluate the extent to which you have been able to achieve the purpose and objectives of the activity in terms of:

a.contributing to organisational/sub-unit improvement or effectiveness
b.developing your own leadership practices and/or capacities.
Both (a) and (b) should be assessed in the light of your success criteria, providing evidence from the activity to support the conclusions you reach.

Part 3 Reflective analysis – 3500 words

Critically analyse the processes and outcomes of the activity, providing a reasoned explanation of what took place, and supporting your arguments with evidence from the activity. You should draw widely on relevant theoretical frameworks and concepts from the module. You should reflect on both organisational and personal processes and outcomes, including: your own leadership strategy and style; teamwork issues, organisational effectiveness and improvement; and the influence of organisational and external contextual factors on the activity and your leadership of it.

Part 4 Impact on thinking and practice – 1400 words

Critically assess the impact of (a) to (c) below on your leadership and management thinking and practice, and with respect to (d), the impact on your colleagues, and provide examples for each:

a.undertaking and reflecting on the leadership activity
b.taking part in the forum activities
c.engaging with other aspects of your work on E856
d.identifying how changes in your own thinking and practice have influenced other colleagues in your organisation.

Part 5

You must include your ‘Ethics checklist’ (revised if necessary) as well as a copy of your marked TMA 02 and its associated feedback form.

Guidance notes

You may choose to present Parts 1 to 2 of this assignment in note form. Parts 3 and 4, however, should be presented in continuous prose.

By the time you come to write this report, you should have completed your study of the module material.

Educational leadership is seldom a purely rational activity in which plans are adhered to and fulfilled. For the examinable component, you are not assessed on the leadership activity itself or on the achievement of the success criteria you set yourself, but on the quality of your reflective analysis and evaluation. This depends on your ability to conceptualize and apply theoretical perspectives in order to explain the congruence (or lack of it) between actual outcomes and intended outcomes, and to explore educational leadership and organisational improvement.

It will make no difference at all to your grade if your leadership activity was an abysmal failure or a stunning success in terms of achieving its personal and organisational objectives, provided that you have undertaken a thorough critical reflection and have demonstrated what you have learned from the experience (which should lead to future improvements in practice). It may well be the case that a leadership activity that is reported in glowing terms as a great success may not be as highly graded as one that takes a more critical stance. The whole point of reflective leadership practice is to improve by learning from experience. A detached and critical account is therefore expected.

SAMPLE ANSWER

Part I: The Activity

Schools have the responsibility of nurturing students and promoting their holistic development. The Ministry of Education Culture and schools as well as school heads, have in the recent past ignored the social function of schools. Schools have the obligation to familiarize their students about their culture and tradition. Promotion of humanist education is halted by insufficient school resources for students to engage in extra curriculum activities like arts exhibitions, football, among others and the fact that curriculums are exam oriented focusing on academic success. Students have limited time to engage in activities that allow them to share and learn about their cultures and traditions and this threatens erosion of these values. It is therefore, on this backdrop that I was selected to lead this project that will help the school fulfill its social role through reintroduction of Cypriot Folklore tradition to the students.

The purpose of my leadership activity is to help increase student knowledge and awareness concerning the Cypriot folklore tradition. I have the responsibility of leading a team of six teachers from different academic backgrounds to ensure successful implementation of the project.

Both organizational and personal objectives provided will guide achievement of the mentioned goals

Objective 1 (Organizational):  To develop a ten page handbook covering the subject of folklore tradition. The handbook will have various sections including, gastronomy, fine arts, theatre, dance, and oral history. This preparation will take four week after which I will teach first years materials until the seventh week.

Success Criterion 1.1:

Ministry of Education and Culture will have to approve the handbook for use in classes

Evidence of Success 1.1:

Expert panel of the Ministry of Education and Culture letter of approval of use of the handbook

Success Criterion 1.2:

First year student will increase their knowledge on Cypriot Folklore tradition by 20%

Evidence of Success 1.2:

Use of two questionnaires before and after teaching and then comparison of these two

Objective 2 (Organizational):  To organize a lecture about traditional pottery. A guest from the community will provide the lecture running to week eight.

Success criterion 2.1

Expects that more than 10 parents, 20 students and 10 members of staff will attend the guest lecture

Evidence of success 2.1

Oral feedback from attendees, and certificates that the guest lecturer will give to attendees after the lecture

Objective 3 (Organizational): To arrange for a photography contest on special tradition topic. This will run until week ten.

Success criterion 3.1

Expects more than 20 students to take part in the competition projects

Success criterion 3.2

Wining picture to have more than 200 likes on Facebook

Evidence of success 3.1 & 3.2 

Student projects number and the magnitude of dissemination of the contest aim among students through social media

Objective 4 (Organizational):  To recruit volunteers (Student) and prepare a festive that will bring together parents and students to enable them learn and experience folklore dancing, traditional food and pottery. This activity will run until week sixteen.

Success Criterion 4.1

At least 250 people including teachers , students and parents attending

Evidence of Success 4.1

Attendances will sign an attendance list at the entrance of the school

Success Criterion 4.2

At least 30 volunteers recruited

Evidence of Success 4.2

A list of student that took part in previous activities will be drafted and then requested to participate.

Success Criterion 4.3

Overall satisfaction rate as well as positive feedback on activities for promoting Cypriot Folklore tradition of parents and students more than 80 percentage

Evidence of Success 4.3

A questionnaire will be distributed to solicit views and opinions of the attendances and those that took part in the festival. This will help in providing insights and knowledge to support related activities in the future.

Objective 5 (personal):  To develop my creativity, coordination and communication skills to accomplish goals and objectives of the project successfully.

Success Criterion 1.1:

Get positive appraisals by the school management regarding the overall activities

Evidence 1.1:

Headmaster written statement concerning post-evaluation of these activities

Success criteria:

Objective 6 (Personal):  To assign tasks and responsibilities to various teams based on their talents and merit and maintain positive relationship with colleagues.

Success Criterion 1.1:

 Five out of six team members believe that I have succeeded

Evidence 1.1:

Questionnaire results

Gathering of quantitative evidence was done through administration of questionnaires to students, teachers, and parents. I also kept learning journal all through this leadership activity. Measuring success criteria methods are based on based practices hence, valid and reliable in this activity. All activities are captured in the timelines in Annex 1

Adjustments made in TMA 02

  • Success criteria on objective three were combined since they were related

Word count: 771

Part 2: Evaluation of the activity

The purpose of my leadership activity has on a large scale been met. The level of knowledge and awareness of students concerning their Cypriot folklore tradition has increased. The six teams that took part in implementation of this project as well gained skills and knowledge that have impacted on the school. Therefore, the purpose and objectives of the activity in terms of contributing to organizational effectiveness and in developing my own leadership practice and capabilities is evident even though, some areas require more attention to ensure that schools embrace these cultures and traditions.

Organisational Objective 1: The objective that was to create a handbook including five themes of the Cyprus tradition was successfully met. Success criterion 1.1 was met within the time frame. The handbook meets the standards. It was approved by the Ministry of Education and culture and this was evidenced with the approval letter.

Similarly, a success criterion 1.2 was also met. This objective was intended to increase student knowledge concerning their cultures and tradition by more than 20 percent. This was evidenced through questionnaires used to solicit students views and opinions about the subject. Comparison of these results demonstrated that indeed there was a positive change in terms of knowledge scope on their culture and tradition.

Prior to the study, there were some challenges that eventually were solved. The head of the school was happy for the creation of the handbook and expressed his confidence in increasing the knowledge of students on tradition and cultural issues. I also managed to coordinate with other people such as staffs and students to ensure that this document was successfully created. This was a learning process as well. Through effective communication skills, I managed to unite the parties and promote interactions and cooperation towards a common goal leading to this success.

Organisation Objective 2: this objective, which was on organizing for guest lecture on traditional pottery as a way of creating awareness and improving student interest in the same, was as well met. Planning was done well and invitations made on time. Success criterion 2.1 was met. The turnout of all the invited parties including members of staffs students and parents was superb.

Most of the people that attended the lecture expressed contentment. They learned the skills they did know. One of the parents stated that the project was very important in preserving their cultures and traditions. The headmaster as well was very happy with the presentation of the guest lecturer and expressed his gratitude.

Certificate of participations was a way to acknowledge and to appreciate those that attended the session. This gestures as well indicated organization and dedication of the school in promoting and fostering learning of culture and tradition.

Organisation Objective 3: the third objective was about organizing a voluntary contest that showcased scenes that relates to traditions, and was met. The success criterion 3.1 was therefore met. The turnout was very high and it surpassed the expected number. This exhibited good mobilization skills that are essential in promoting good leadership. Getting people to come together for an event require good planning and this is one of the attributes of good leadership

The second success criterion was also met. Many students use social media such as facebook. The fact that the number of likes on the wining picture surpassed the expected number of 200 was a clear indication of success of this initiative.

Through this contest, the school was able to accrue various benefits. The contests allowed learners to sharpen their research skills. They heard to research a specific topic of tradition and make photos, and then upload them on the facebook. This opportunity as well enabled the school to foster cohesion and unity.

Leadership competencies as well manifested through this contest. Communication and information sharing is important to foster good leadership. Through this, I developed my leadership skills, as I had to communicate with teachers and students. I had also to use appropriate channels of communication to ensure that stakeholders get information and attend the contest. This was manifest through the higher turnout of contestants and the stakeholders. Even though, the business communities did not turn out as expected, the letters send to them were appropriate channels of communication to reach them.

Organisational Objective 4: this objective that involved recruitment of student volunteers and inviting parents to celebrate traditional festival was as well successful and therefore was met. The Success Criterion 4.1 was met as the number of people that attended the festival were more than the target of 200 as exhibited in the attendance list. This was an indication that publicity that was done was successful. The success criterion 4.2 as well was met. The number of student volunteers was more than 30. They were prowess in different areas of tradition. Some were prowess and knowledgeable in traditional dances, food, myths, and legends while others in fine art.

A success criterion 4.3 was also met since the level of parents and students’ satisfaction was more than 80 percent. Many of the attendees were satisfied with the various presentations on the Cypriot Folklore tradition.

The success of this festival had impacts on both the organization effectiveness as well as on my leadership capabilities and practice. Many of the people that attended the festival received this information through lobbying. These are important skills that the school has acquired and will help them in the future to mobilize members of the community as well as parents. This objective as well impacted on my leadership practices. Organizing the festival and ensuring that process run smoothly as planned requires someone with good leadership skills. Documentation of the event was also very important during the festival. The school will use these documentations in future to make improvement on their approach to teaching about Cypriot Folklore tradition.

Objective 5 (Personal):  showing positive attitude toward the team, being resourceful and dealing with personal and organizational problems has largely been met, yet I have learned more on my leadership capabilities. Success criterion 1.1 was highly met. The management of the school was very much appeased with my leadership in spearhead this project. As a prove of this, I received a statement about the contribution I had made in the school. Part of the statement read, “I am really inspired by your commitment and hard work in ensuring that this project success; you really have good leadership skills that have contributed to this success”. The statement further went on to read, “You have been a resource to this organization, we wish you all the best and may you continue to have this energy and positive attitude towards your team; This will take you place”. Involving others in the process and working cordially with the teams contributed to my success. Achieving the goals in the time provided was also an indication of good leadership attributes. Planning, organization, and controlling as well manifested in me during this period. Apart from the written statements from the headmaster of the school, I also received numerous recommendations, appraisals, and words of encouragement and appreciation from students and parents. One of the students said, “You have helped us to learn more about our rich culture and tradition. May God bless you”. Another parent said, “You have indeed helped us to value our culture and tradition; you have challenged us to think different and always take responsibilities”. One of the team members said. “You have an impeccable leadership qualities, I have enjoyed working with you and would always be ready if another opportunity is granted.”

This was as well a learning opportunity for me. Despite these appraisals, sometimes I experience communication breakdown. This was an opportunity for me to adjust my communication so that next time such challenges do not occur.

Objective 6 (Personal):  delegating tasks and responsibilities to team members on basis of their merit and talent and at the same time maintaining positive relationship was also met. Out of the six team members five of them believe that I had succeeded in the roles I was assigned, more so when it came to assigning duties. One of them said, “You have shown good leadership in assigning tasks”. Many of them as well were optimistic that the leadership I exemplified was very important transforming the organizational leadership and spearheading its development.

Cases of complaint among the team members concerning their roles and duties were minimal and this was an indication of the fact that my leadership practices were not bad. The results of anonymous questionnaires that aimed at evaluating my role indicated positive results. Most of the feedbacks from the respondents approved my leadership capabilities for this project.

Words: 1443

Part 3 Reflective Analysis

Since the commencement of the module, the author has gained deeper understanding of educational theories and concepts, and even applied them to practical situations. These theories and concepts have as well provided insights on leadership and its impact. The author has taken advantage of the process to learn and develop his leadership capabilities and expand sphere of influence in fostering change and improving the quality of education in schools. This module has therefore, made the author concur with the assertion of Fullan (2007) as cited in the OT study guide that indeed change in education may seem technically simple but, in reality is a social complex.

When I was requested to take leadership of this project, I was concerned about the appropriate strategies and techniques to enable me achieve the set aims and objectives because of the incompatibility with the internal culture of the school. To ensure adoption of better strategies it was imperative for the author to carryout out SWOT (Strengths, Weaknesses, Opportunities, and threats analysis as well as PESTLE analysis, (political, economic, Sociological, Technological, legal and environmental analysis). This analysis enabled the author to understand both internal and external contextual factors likely to impact on planned leadership activity to guide my leadership strategy.

My leadership activity was impacted by technology as one of the external factor. In the OECD report, it is evident that  technology continues to shape education as various form of information and communication technologies such as computers, mobile phones , internet continues to evolve (2013, p. 14). As a leader, I remained attentive to these changes in technology allowing students to vote through online platforms. I believe that social media such a facebook are highly utilized by the young people and using the same to in the cultural contest   would give positive results. Indeed, the outcome of using facebook was astounding. I believe that it contributed to the outstanding turn out of participants at the event as well as in terms of votes.

Through this analysis, I find out various issues that pertained to my new role and therefore, had to adjust accordingly. One of the things I did is to overcome student indifference when asked to study new subject areas, especially in regards to tradition. Most of the students find learning about culture and tradition as something unnecessary and outdated. They believe that schools have a role in equipping them skills and knowledge to help them pass their exams. The focus in schools is on passing exams and therefore, embracing new areas such as culture and tradition becomes a problem and yet they are important in fostering humanistic development. Furthermore, comprehending the value of culture and traditions as part of their history has become difficult. This has been contributed by the society and the ministry of education that does not promote such study areas.

I also needed to address the aspect of negativity from my colleagues. Many of them do not see the benefit of teaching students’ about traditions and cultures as they strongly advice that the focus should be on curriculum. Therefore, such studies are not given the attention they deserve as most of the teachers concentrate on the various subjects in the curriculum such as literature, English, maths, science and physic among other. Participating in other extracurricular   activities such as fine art is viewed as time wasting and extra burden hence, not undertaken. These internal contextual factors are major constraint towards achieving my objectives and aims. Furthermore, economic crisis has caused increased level of unemployment and has made it deficult for local society to experience budget deficits for promoting cultural activities.

Internal and contextual factors above posed a challenges but I had to find a way to overcome the same and ensure that the project succeeds. The first thing I did was to do away with colleagues teaching core lessons since they had no time with the co-curricular activities. I focused on those teachers that teach electives because they tend to be more flexible and have enough time at their discretion hence, would adjust their work plans to help in the implementation of the suggested activities. Furthermore, I resolved to narrow the target group as I implemented the planned activity amongst first year students only. The other students in other years however, would benefit from the activities indirectly through overall dissemination of the activity such as judging the photography contest and through participation and experiencing of the festival activities. The entire activities were to be open to all, as it uses contemporary tools/channels of conveying information such a social media. Furthermore, the activity promotes social interaction and creativity that will see all the students from other years get to participate.

Parents will get information and requests to participate and support these activities; this helped to increase the level of student participation in different activities. Because of their involvement, they acted as an encouragement and a motivation of the students to participate in these activities for them to understand and appreciate the values of social interaction as well as tradition and culture in the molding of civic character. I do as well believe that parents will seize this opportunity because they will get to meet their children and engage in fun together away from their everyday hassles and stress.

Leadership

Leadership is a broader concept that means different things across different people. My approach to leadership is aligned with the role of a leader as therapist defined in the therapeutic leadership discourse (Western 2008) and or as servant leadership (Greenleaf 1977).

Two criteria explain the reason why I decided to use therapeutic discourse to provide guidance in these activities. I do believe that ideas and values are closer to the discourse as opposed to what the literature is saying. Since I  do not believe in the ontological approach , main values and hypothesis  because of my inability to act upon, he controller role. I am a person who does not see my co-workers as cogs in machine and at the same time does not buy ideas of end justifying the means. I do not believe in unrealistic assumptions and dogmatic characters that messiah has the capabilities traits and character to run an entity alone in the long. I do believe that in an organization, ideas of all the parties are fundamental in transforming an organization. It is not possible to run a project solely and succeed. Therefore, it is on this backdrop that I involved team of six teachers to help me with the process of providing leadership to a chive the objectives and aims of the project.

Secondly, I do believe that therapist discourse is conducive and fits the context of school, the purpose, and aims of the activity, and the culture of the team. The context of school is based on values of collaboration and dialogue. The teachers in school must engage in dialogue on continuous basis to foster achievement of their objectives and aims. If this environment is lacking then, it becomes difficult to achieve the learning objectives. Therefore, the ad hoc role given to me, and lack of formal authority defines my tactics and actions. Since my position in the hierarchy was to remain intact even after the end of the activity, I had the responsibility to provide good leadership. I had therefore, the responsibility to convince my subordinates as opposed to coercing them to do various tasks (Greenleaf, 1997) in the quest to maintain positive relationship with all my colleagues. For the activity to  succeed, my character has to be straight to enable me provide incentives to my co workers for them to get motivated and wok for extra hours voluntarily and without payment in quest t of promoting social role of the school. As a leader, I had to create a conducive climate based on mutual respect and open communication for the colleagues to remain supportive and dedicated towards achievement of the activity. Furthermore, I convened regular meetings to communicate my expectations, visions, and results expected, and the cooperation I wanted between the team members, and myself. These meetings were helpful as they helped the team to move in accord. They also enabled us to generate new ideas on how we could improve our activities so that they have positive impact o the learners as well as other people and stakeholders. During the meetings, as a leader, I did not delve on a detailed plan, but rather I described roadmap based on the objectives, aim, and then invited all the members to provide their views with their knowledge, skills, and creativity.

In general, the approach was aimed at fostering teamwork and through this arrangement; I aimed at maximizing team members’ commitment and motivating them to act as if they own the activity as well as the results. Furthermore, I emphasized to members the social expectation of a teacher in shaping the society though promotion of traditions, and knowledge dissemination reminding them that it was rewarding to care and give back to the society. Teachers are viewed as mirrors of the society, they are influential, and using them in this activity was important to aid in its success.

As a leader, I trusted my team members and this manifested through delegating of responsibility and accountability. This as well enabled them to experience personal growth and have a sense of recognition. Trust was achieved by as well listening to their ideas and worries and communicating decisions concerning the project. Remaining in touch with the teams was very important to create a better working conditions build on trust. Responsibility allowed them to remain committed towards the projects aims, and objectives. It is also a way of motivating employees. Maslow’s hierarchy of needs classified needs in five categories. Providing sense of belonging and self-esteem through teamwork and responsibility as well as recognition were   important to motivate employees, and make them remain committed to the project goals.

Reading on various approaches that leaders employ to spear head change, I have come across three approaches considered dominant. One of them is rational approach that appreciates the fact that human being are logic and therefore, people will not resist change incase goals are well defined, are clear, and are agreed beforehand. According to Davies (2010), strategic planning is approaches of leaders to spearhead changes and this approaches argues that it is possible for leaders to define the desired outcomes and plan the process or steps they want to achieve or get them where they want. On the other hand, strategy is defined as a design that an individual adopts to achieve certain ends (Johnson, 2011).

On the other hand, social process approach views changes as a social instigated process and not as a calculated procedure. Therefore, this process focuses on the human factor as the key determinant of change. In change process, human beings play a key role. According to Johnson’s (2011)  strategy as experience and  Davies emergent strategy (2010) they argues that leaders decisions about change is based on trial and error mentality as well as past experiences. Leader that embraces change may have experienced a positive situation in their lives.

However, some that may be adamant in embracing change may as well have experienced negative impacts of change. Others embrace change without understanding whether the change will be positive or not, but just to try out their fate. The final approach is the complexity approach that alludes that the future is unknowable and unpredictable until it happens (Stacey 2010). Organizations are therefore sometimes forced to embrace change   to- salvage themselves or to counter threats and to restore their security.

My view on change is therefore, not clear-cut to fit in one of the three approaches. I do believe that I have to plan the activities to engage in hence, a rational plan or a roadmap    is important to provide confidence among the team members. Indeed, as the leader of this project, I understood the constraints and challenges and anticipated resistance if there was no clear and defined roadmap. I therefore, came up with a clear plan, a timeline to execute different tasks, assigned different team members tasks and provided clarity on the goals and the vision to pursue. This, I believe helped to reduce resistant to changes. The fact the many teachers concentrate on core lesson and seemed to have no time on fine arts was a threat through rational plan, it as easy to convince the teachers to join the bandwagon in promoting social learning of tradition and culture. Furthermore, a plan made the team members to view me as a leader with capabilities of providing a sustainable plan and a sense of direction. Furthermore, I embraced the social approach concepts as a leader spearheading this project. I   believe that human beings are the determinant of change. Change is a social process and it takes place in society involving people. This understanding, informed my approach in this activity. I showed respect to all the people I came across and did not underrate any of them. I believed that they had the power to resist change and therefore, I had the responsibility of making them part of the change. I also anticipated uncertainty and did not know whether the project will succeed to the level I anticipated because of the constraints. Therefore, to some extend my experience as well as trial and error dynamics played during this process of providing leadership

I also focused on improving the social interaction with the team. This was to ensure that I gain trust so that they could buy my vision and help me achieve the same. The internal school context as well makes Kottler’s model one of the leading and suitable models to spearhead change. I therefore do concur with Kottler (1995) that if more people are involved or take part in a change initiative the outcomes are likely to be better and vice versa. I therefore embraced the model and focused on the major aspects including, individual empowerment, communication, encouragement to engage and shape and development s of a sense of ownership of the change (Kotler, 1996). I ensured that communication was open. I engaged with my team members on frequent basis to get update on the progress of various activities. These meetings as well helped us to come up with new ideas and innovations to improve the activities. Sense of ownership as well helped to increase the level of confidence and trust among team members. They therefore, remained dedicated and committed to the project. The team leaders and the participants were also empowered through assignment of responsibilities. For instance, the learners had to research for information on the tradition and culture and showcase. They felt empowered and therefore, this contributed to achievement of the objective and aims of the project. This as well made them to feel that they owned the change and it was time they embraced and placed more emphasis and supported these traditions and values.

The leadership strategy adopted was also motivated by the change and desires to see changes in society. It is reflected in Hope Hailey 2008 and adapted from Balogun and is cited in the OU study for quite a number of years. The root of the style is to use transformational change that can bring tremendous shifts in the organization as well as the people involved. Even though, this leadership was small scale, it aimed at transforming the culture of the schools. The school has to embrace change and ensure that it teaches learners on traditional and culture because this contributes to their development. It also makes learners remain aware of their history and culture hence, can protect the same and pass the same to the future generations. Team members will   remain a source of inspiration and motivation to the school in the coming years. The transformation will as well continue to be experienced in future; through this project, learners, and the school will continue to nurture their traditions and culture.

In my leadership activity, I also used Davies and Davies strategic leadership approaches that focuses on strategic intent. The assumptions held by Davies and Davies is that during an attempt by schools to build a major cultural and organizational change they develop capacity to achieve positive performance. This performance is build based on the series of strategic intents (Davies& Davies, 2010). As a leader of this project, I had to define the outcomes for the school through the team to discover appropriate ways that the school would achieve the same. As the leader, I can vehemently report that the team I worked with was committed and dedicated to support this change, something that contributed to the success.

According to Goleman, (1995), leaders can apply emotional intelligence in their leadership depending on the situations. I was conscious to apply different leadership styles depending on the situation throughout the leadership activity provided I accomplished the mission and the aims and objectives. Fullan as cited in the work of Held & McKimm holds the view that effective leaders need to use different styles of  leadership  at different periods and that the more styles that the leader  is able to draw from, the higher the chances of achieving success (2009, p. 54). Therefore, I do concur with the Hickman’s perspective about leadership and that is the reason I used a range of leadership components to spearhead and accomplish organization change that the members of the school wants achieved (2010, p. 80). I do believe that, using a single style of leadership would not have achieved the success I recorded. For instance, from the questionnaires administered to parents and students and teachers, the level of satisfaction on the contests and festival was satisfactory. This satisfaction   was attained because of applying various styles of leadership. I had to ensure that members of the team and the students take part in the process. I used teamwork effectively and ensured that I provide a sense of direction on the goals and aims and visions of the organization.

The concept of distributed leadership as defined by Spillane (2006), refers to leadership that is ‘stretched over’ hence, it touches any people. Therefore, though the change team, I was aiming to stretch leadership over to other players such as these team members, teachers, support staffs, and students (Spillane, 2009). Moos (2010) argues that distributed leadership requires consensus (p. 29) while Harris as cited in Moss (2010) argues that this leadership style is  a key vehicle for  schools to help them change their approach of doing things. It enables schools to move from top-down approach of leadership to a more participative approach and more from a formal structure to a community based approach (p. 34). As  a leader, I  involved all the stakeholders and gave them equal opportunity to take part in the leadership activity.  For instance, invited parents, students in other years of studies apart from first years, members of staffs as well as members of business fraternity took part.

The three specific purpose of leadership that Mayrowetz (2008) proposes including distributed leadership for efficiency and effectiveness, for democracy and for human capacity building applied to my situation as the leader of this project. I ensured that there was democracy in selecting team members as well as in selecting students to participate in the contest. I also ensured effectiveness and efficiency in my leadership by subjecting our activities to scrutiny. Respondents and parents had to give their views and opinions concerning the activity. Furthermore, I had to adhere to the codes of ethics. I also received management review concerning my conduct and performance as leader of the activity the drawback or ratehr pitfall of Mayyrowetz’s (2008) study is failure to recognize the fact that distributed leadership only provides a description of normal human activity when people gather with a common purpose they have the discretion to determine the way they wish to act.

In my leadership approach, I also put into consideration the issue of power, especially in the school. I was  given  the  role  to head the project, and yet there were other people that  felt that they were more qualified than me. Therefore,  being the  leader , I  had to create  a conducive environment by empowering team members, teachers and students to remain steadfast  in their activity for the common  good. Sarason as cited in the studies of Hinde (20040, as well elaborates on  challenges of power when providing leadership. similarly, Thompson & Saunders (2010) points out that externally initiated change staffs requires support to be seen as active agents of change in  the organization. Therefore, it was very important for me as a leader to involve everyone in this leadership activity to win his or her support and even get them participate in the various events as well as in the drafting of the handbook on the traditions and culture.

There is no doubt that to concepts, and theories about leadership studied links the previous units have contributed to in-depth gain and understanding of various insights in my leadership. I am confident in my leadership capabilities courtesy of this leadership activity.

Word: 3508

Part 4 Impact on thinking and practice

It is no doubt that indeed E865 has greatly impacted on my development to becoming a more reflective, thoughtful and effective leader. The management thinking, leadership and practice has been impacted through E865. I must admit that my drive to become the best professional has been reignited and I can say without contradiction that my potential has been unlocked that will have positive impact on my educational transformation.

  1. Undertaking and reflecting on the leadership activity

Participating in this leadership activity has provided insights that have made me to discover a lot of things about leadership and, even helping me identify the kind of leader I am. It has as well deepened my understanding about leadership styles as well as own moral purpose.

Many people may not understand the kind of leaders they are made of. Through this leadership activity, I managed to keep a journal that has enabled me to reflect upon my leadership styles and abilities. I just knew that education major purpose is to impact knowledge and improve academic performance of learners. This was but a misconception that was unraveled   through this leadership activity. Education is key in raising the personal and social potential of learners. Through education, learners get multifaceted skills, knowledge, and experience that help them to spearhead transformational changes in different areas. Furthermore, through this leadership activity, I have come to learn that students have a wealth of knowledge and are able to teach others. Students furthermore, are agents of change as they are able to execute their roles and responsibilities for their own destiny and learning as well as can play a critical role in improving education in the society. I have always come to know that my moral purpose is not just in me but is something that I have thought about it, and understand it. As Begley (2010) postulates, my moral purpose came in handy in aiding  the way I made decisions and carried out my strategic planning. A good example to illustrate this was the way I selected my team members. The process was free and fair and this reduced any conflicts among the teachers.

I have as well come to understand that leadership styles might change depending on the situation. Situational leadership is therefore, very important style for any leader to ensure that operations and challenges that present in organization are solved amicably. I therefore, was able to improve in my leadership because I recognized the value of adjusting ones leadership during different occasions. Some time I was required to adopt participative leadership style while other democratic among many others to ensure that systems operated smoothly.

Leadership activity has all well impacted my leadership and management practice and thinking by deepening my understanding of leadership styles. Leaders may manifest various leadership styles in their leadership. Through this leadership activity, I have learned that I lean towards transformational leaderships, evidenced by my quest and motivation for the schools and students learn tradition and cultures to help in their human development. I believe that achieving highly requires involve others hence, why I adopted distributing leadership to empower all the people in the school to achieve the goals and objectives. I also think about the future and ways I can contribute in improving the lives of people.

The concept of emotional intelligence is very important for any leader. Leaders should be receptive to the needs and feelings of their followers when they provide leadership. Attributes such as sensibility, and empathy must be espoused in a leader. I do believe these to be some of the attributes that contributed to my success as a project leader. My colleagues praised and congratulated me for being receptive and behaving maturely. Many of them liked my leadership styles.

I also learned the need of leaders to provide motivation to the subordinates. People are not machines. They require a sense of belongingness, to be recognized and appreciated. I  actually achieved this through my words of encouragement to the team members and appreciating their contribution. This made them to remain committed to the project. Some of the weakness that I will however, need to improve on is on communication; I   will have to take time to understand the suitable communication channels to use in different circumstances. This will help to improve my leadership success level.

  1. Taking part in the forum activities

I have also engaged in other forums such as adoption of online platforms that have to some extent impacted on my leadership activity. Creating a handbook required me as a leader to source information from multiple sources, and one of the sources was from online. This platform therefore, helped to expand my knowledge scope on the issues concerning tradition and culture as well as my leadership competencies. As a leader, it is important to use multiple sources of information to promote learning. I recommended students to use internet to research and as well to vote for the best photograph on facebook. This to me was appropriate and demonstration of good leadership- being receptive of the changing lifestyles and aligning the leadership strategy to the same. As a leader, I learned that teachers must understand that learning platforms continue to change and is imperative that they remain aware of such changes.

  1. Engaging in other aspects of E856

Have identified two areas that have greatly impacted on my leadership and management thinking and practice. These are opportunity granted to share and discuss my progress with the tutor and the wide research on the reading materials provided.

I have been in constant communication with my tutor discussing about my progress. The lecturer has provided me with valuable information and advice that has impacted my level of understanding about the topic of leadership well. Through face-to-face and Skype, we have communicated and shared a lot. I do appreciate your time.

Through this sharing, I have come to learn of my good presentation skills. I am also creative and can become a good educators  since I  am not obstructed with external  factors and can widen my sphere of  influence as supported by Thomlinson (2010). This is in contrast to MacBeath’s (2008) view that leaders in education are not outgoing and therefore, they do not identify opportunities to maneuver and influence external environment.

Through expansive reading and research, I have as well gained more valuable information about leadership in education and the challenges that leaders go through. Various studies have addressed different aspects concerning educational leadership that have helped expand my scope of thinking and leadership (Hargreaves and Shirley, 2010, p. 286).

  1. My influence on other colleagues in my organization

Change happens as we learn and experience different issues in our life. I must say that changes in my thinking and practice have influenced the perception of teachers about extra- curricular more so tradition and culture. Teachers in the school have began to change their negative perceptions about traditional and culture because of this project.

I have also seen the impact of my leadership styles on the students. They have adopted participative and collaborative leadership styles even as they lead other students. Students and even other people learn from observing what others do or behave. I am elevated that I was a source of inspiration and a role model to many students and colleagues. They have actually replicated the skills, knowledge, and experience they gained from this leadership activity in other areas of leadership.

I have also been able to impact people through adjusting and improving in my communication. I have impacted and touched many people and helped them develop self-esteem. Some of the colleagues had low self-esteem and self-confidence. They did not believe in themselves. Through this leadership activity,  they get encouraged and learned about their potential and capability as well as how to improve on their self confidence.

Even as I conclude, I must attest to the fact that E856 has given me an opportunity that is rare to come by. The oasis of knowledge, skills, and experience courtesy of E856 is unimaginable. I have learned a lot, more so on value of reflection and self-awareness. Various concepts and theories of leadership have widened my scope of knowledge. They have given my insight to analyse my own styles of leadership making me become aware of whom I am. I have become aware of the strengths and weaknesses I have. I as well have become, reflective, thoughtful, and effective leader that is aware of himself, and about the future.

Words: 1417

Part 5: Ethics Checklist

Leadership Activity: Ethics Checklist

Your Name: Sylvana Stylianou        Your PI: Ray Chatwin

Your Project Title:TMA02_B6884098

 

Yes Does not apply
1.      Does your proposed activity need initial clearance from a ‘gatekeeper’ (e.g. Local Authority, head teacher, college head, nursery/playgroup manager)?
2.        Have you checked whether the educational setting requires you to undertake a ‘police’ check before carrying out your activity?
3.      Have you indicated how informed consent will be obtained from your participants (including children less than 16 years old, school pupils and immediate family members)?Your consent letters/forms must inform participants that they have the right to withdraw from the activity at any time.
4.      Does your proposed design involve repetitive observation of participants, (i.e. more than twice over a period of more than 2-3 weeks)? Is this necessary? If it is, have you made appropriate provision for participants to renew consent or withdraw from the activity half-way through?
5.      Are you proposing to collect video and/or audio data? If so have you indicated how you will protect participants’ anonymity and confidentiality and how you will store the data?
–       Does your proposal indicate how you will give your participants the opportunity to access the outcomes of your activity (including audio/visual materials) after they have provided data?
7.      Have you built in time for a pilot study to make sure that any task materials you propose to use are age appropriate and that they are unlikely to cause offence to any of your participants?
8.      Is your activity likely to involve discussion of sensitive topics (e.g. adult/child relationships, peer relationships, discussions about personal teaching styles, ability levels of individual children and/or adults)? Have you put safeguards in place to protect participants’ confidentiality?
1.   Consider whether your proposed activity raise any issues of personal safety for yourself or other persons involved in the project. Do you need to carry out a ‘risk analysis’ and/or discuss this with teachers, parents and other adults involved in the activity?

Annex 1: Timeline

References list

Begley, P. (2010) ‘Leading with moral purpose: the place of ethics’ in Preedy, M. Bennett, N &   Wise, C (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open    University & Sage.

Davies, B., Davies, B.J. (2010) ‘The Nature and Dimensions of Strategic Leadership’ in Preedy    M. et al, (ed.) Educational Leadership: Context, Strategy and Collaboration, London,       Sage, pp. 83-95

Denis, J-L. et al. (2010) ‘The practice of leadership in the messy world of organisations’, in           Preedy, M. Bennett, N & Wise, C (eds) ‘Educational Leadership Context, Strategy &   Collaboration’. Open University & Sage.

Fullan, M, & Langworthy, M. (2013). Towards a New End: New Pedagogies for Deep Learning.             Collaborative Impact.

Goleman, D. (1995) Emotional Intelligence: Why it Can Matter More Than IQ, London,    Bloomsbury.

Greenleaf, R.K. (1977), Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness, Paulist Press, New York, NY.

Hargreaves, A. and Shirley, D. (2009) ‘The fourth way’ in Preedy, M. Bennett, N & Wise, C        (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open University &    Sage.

Held, S. and McKimm, J. (2009) ‘Emotional intelligence, emotional labour and affective    leadership’ in Preedy, M. Bennett, N & Wise, C (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open University & Sage..

Hickman, G. (2010) ‘Concepts of leadership in organizational change’, in Preedy, M. Bennett, N & Wise, C (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open    University & Sage.

Hoyle, E. and Wallace, M. (2005) Educational Leadership: Ambiguity, Professionals and Managerialism, London, Sage.

Johnson, G., Whittington, R. and Scholes, K. (2011) ‘The Strategic Lenses’ in Preedy M. et al,     (ed.) Educational Leadership: Context, Strategy and Collaboration, London, Sage, pp.   96-114

Kotter, J. (1995) “Leading Change: Why Transformation Efforts Fail”, Harvard Business Review, pp 59-67. [Online]. Available at http://www.sykehusapoteket.no/Upload/Topplederprogrammet/Litteratur/2.1%20Leading       %20Change%20-%20Why%20Transformation%20Efforts%20Fail%20by%20JP%20Kotter.pdf (Accessed 24February 2015).

Kotter, J. (1996) Leading Change, Boston, Harvard Business School Press.

MacBeath, J. (2008) ‘Stories of compliance and subversion in a prescriptive policy             environment’, in Preedy, M. Bennett, N & Wise, C (eds) ‘Educational Leadership     Context, Strategy & Collaboration’. Open University & Sage.

Mayrowetz, D. (2008) Making Sense of Distributed Leadership: Exploring the Multiple Usages    of the Concept in the Field. Educational Administration Quarterly Vol. 44, No. 3

Moos, L (2010) ‘From successful school leadership towards distributed leadership’, in Preedy,     M. Bennett, N & Wise, C (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open University & Sage.

OECD (2013) ‘Trends Shaping Education’

Spillane, J. et al. (2009) ‘Reframing the role of organizations in policy implentation’, in Preedy,    M. Bennett, N & Wise, C (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open University & Sage.

Spillane, J. (2006) Distributed Leadership, San Francisco, Jossey-Bass.

Stacey, R. (2010) “Complexity and Organizational Reality”, 2nd edn, London, Routledge.

Thompson, P. (2011) ‘Coming to Terms with Voice’ in Wise, C. Bradshaw, P. and Cartwright,      M. (eds) ‘Leading Professional Practice in Education’. Open University & Sage.

Thomson, P. and Sanders, E. (2010) ‘Creativity and whole school change’, Journal of Educational Change. vol. 11, no. 1, pp. 63–83.

Wallace, M. and Thomlinson, M. (2010) ‘Contextualizing leader dynamics: how public service leaders endeavour to build influence, in Preedy, M. Bennett, N & Wise, C (eds) ‘Educational Leadership Context, Strategy & Collaboration’. Open University & Sage.

Western, S. (2008) ‘An overview of the leadership discourses’ in Preedy M. et al, (ed.) Educational Leadership: Context, Strategy and Collaboration, London, Sage, pp. 11-24

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Call centres in the financial services sector

Call centres in the financial services sector
Call centres in the financial services sector

Call centres in the financial services sector

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Call centres in the financial services sector – just putting you on hold . . .

UniBank
UniBank was founded in the West Midlands during the late nineteenth century and by 1990 had become a traditional national high-street bank with branches in most UK towns and cities. Its main business is in personal banking and financial services for individual customers and small businesses. It has subsidiary business units which handle personal insurance, mortgages and share-dealing, but these are managed separately from the high-street banking concern.

The development of UniCall
By the mid 1990s all traditional banks were feeling the pressure of fierce competition in financial services, intensified by the arrival of new entrants such as supermarkets and other well-known brands. With an eye to the growing commercial success of direct line banking organisations, UniBank decided to enter the telephone banking sector, and has recently been able to improve shareholder value by switching a significant proportion of its general account management and enquiry activity to a dedicated call centre, named UniCall. This resulted in the closure of many smaller, unprofitable branches and the consequent need for redundancies. UniBank attempted to redeploy existing employees where possible, but also needed to recruit new staff to work in the national call centre. True to its origins, and mindful of the relatively high unemployment rates in the West Midlands, UniBank decided to locate UniCall just outside Birmingham. However, none of this was achieved easily, since the press and public expressed concern and dismay at the closure of so many small local branches, and there was strong trade union resistance to the job losses. Thus is it true to say that currently staff morale is low, that there is considerable anxiety and discontent with the new arrangements, and that the staff at UniCall itself are beginning to feel somewhat exposed as the debate about branch closures rages in the media.
26 27

The work at UniCall
At present UniCall employs 150 staff and operates 24 hours a day, 7 days a week on a 4-shift system. The majority of staff work on the daytime shifts. Staff work at sets of 4 desks, wear headsets with microphones to take the calls and operate terminals with access to all the required account and product information. Supervisors are responsible for each shift and there are two call centre managers and a deputy manager, one of whom is always either available at the centre or can be contacted by mobile phone. Pay scales are standardised; there is a starting rate of £15 000 which applies to newly recruited staff during their 6 months probationary period, after which they are placed at the bottom of a 4-point scale which rises by increments to £20 000. Employees proceed up the scale by annual increments until they reach the top point, after which further increases are dependent on promotion to supervisory or managerial work. Supervisory grades start at £22 000 and rise similarly to £27 500. There is no performance management system in place, and as yet the idea of an appraisal system has not been developed. UniCall is located in pleasant, airy open-plan offices which are nicely decorated and have good basic facilities including a snack and sandwich service, a rest room, a separate smoking room, and a kitchenette for the preparation of hot drinks and snacks; thus the ‘hygiene’ factors are fairly good.

Problems with UniCall
The history of UniCall has been mixed. After a patchy first 6 months, it seems to be picking up business very rapidly as customers begin to see the advantages of this service. While this is encouraging, it has led to a new range of problems. The existing number of UniCall staff is now clearly inadequate for the growing demands for the telephone banking service. Recruitment is under way but this is likely to place existing induction and initial training programmes under strain. Complaints are beginning to be heard from customers who are being ‘put on hold’ for anything from 30 seconds to 5 minutes during busy periods (especially early in the evenings and at weekends).

There are also problems associated with the use of the computer system itself; these centre on the apparent inability of some staff to extract accurate information about relatively simple enquiries, or the length of time that such interrogations take. Monitoring systems which measure the number and duration of different types of call add weight to these complaints, with enquiries relating to standing orders and direct debit arrangements appearing to take up to 50 per cent longer than they should according to the authors of the software. There have been customer complaints about rudeness, staff’s apparent inflexibility when dealing with complex account problems and the fact that different operators seem to give different answers to the same questions. There are additional knock-on effects for customers who prefer to visit their local branch. Here the problem seems to be that branch staff themselves have to telephone the call centre in order to deal with certain very simple transactions such as opening new accounts, and that they too are often kept ‘on hold’ to the annoyance of clients and their own considerable frustration.

The call centre staff are also beginning to complain about aspects of the work. UniBank carried out a staff survey 6 months after the start of the operation and again after a further 3 months and the findings of the second survey reflect the increased pressures by revealing a higher degree of discontent than that noted in the first survey. Workers say that they often feel very isolated from their colleagues, which leads to a certain unhealthy rivalry both within and between shifts. Many feel that they are ‘like battery hens’, working in an intensive manner, with little control over the number and type of calls which they receive 2728and limited opportunity to recover from one call before receiving the next. They are also under constant surveillance, with calls being monitored both to determine the productivity of the operators, and to check the accuracy of the information given and general quality of their work. This causes some resentment, and it appears that the operators often find informal ways to control the number of calls they receive and the time between calls. Some groups have worked out a method by which calls can be redirected to one of their number, thus allowing them all to appear busy while only one is actively taking calls. This way they take it in turns to give themselves an informal break from calls while still giving the appearance of working. On occasion this technique has been used to ‘soak’ new or unpopular members of staff, who find themselves the victims of such redirection, not realising that they are the only person on their team who is actually busy and appears to have a backlog. Supervisors are aware that this is happening, but find it very difficult to detect.

Some of the redeployed staff remain unhappy with the type of service they are being asked to give and find it too impersonal. On the other hand, some of the new recruits, especially in the younger age groups, believe that they work better and more effectively than other staff, and are beginning to feel that the standardised pay structure does not recognise or reward their individual skills and efficiency. Some are concerned about their employability and want formal recognition for their skills which would be transferable to other similar employers, of which there is an increasing number in the region. Indeed, UniCall has already lost a number of its staff to other local call centres which have a more varied clientele and better career prospects.

UniCall and UniLine, the future strategy
UniBank remains aware of the way in which the banking and personal finance sector is likely to develop and management recently decided to expand the service at UniCall to include the provision of mortgages and insurance, thus providing more of an integrated ‘one-stop shop’ service. Furthermore, work has already started on the development of an online banking system, ‘UniLine’, in parallel with the telephone service. UniBank has been somewhat late in its realisation of the importance of online banking, and thus finds itself at something of a disadvantage here. The new operation, UniLine, is located in the same set of buildings as UniCall, and urgently needs both programming staff and others with knowledge of banking and financial services who can help both to develop and run the initial trials of UniLine. It is also clear that if the local labour market is unable to supply this type of expertise at a competitive rate, then UniBank will have to consider alternative approaches.

UniBank and unions
UniBank recognises the UNIFI trade union. Membership increased at the start of the branch closure programme, but has been affected by redundancies and is starting to decline. Membership was always low at UniCall, where the workforce is relatively transitory and predominantly female (10–12 members on average). In addition, workers at UniCall felt that the union was concentrating too hard on resisting the branch closure programme to take an interest in the call centre, particularly since the call centre was partly responsible for job losses at the branches. However, there have been rumours about the possibility of 2829further job losses, this time at UniCall. This is because competitors in the banking and financial services industry continue to outsource work abroad, and because UniLine is likely to take over more of UniCall’s business and this is causing UNIFI to start recruiting more steadily at UniCall.

1.Identify and assess the key HRM issues at UniCall.

2.Recommend and justify HRM interventions that would improve business performance.

Also,

1) The answer must raise appropriate critical questions.

2) Do include all your references, as per the Harvard Referencing System,

3) Please don’t use Wikipedia web site.

4) I need examples from peer reviewed articles or researches.

5) Turnitin.com copy percentage must be 10% or less.

Appreciate each single moment you spend in writing my paper

Best regards

SAMPLE ANSWER

HRM issues at UniCall

The rapidly changing business landscape implies that there are presently a lot of many human resource management (HRM) issues that would continue evolving for several years to come. HR practitioners who face various challenges utilize their leadership skills as well as expertise in averting issues which may stem from those challenges (Stone & Deadrick 2015). In this paper, the main human resource management issues at UniCall are identified and assessed exhaustively. Moreover, a number of human resource management interventions that would improve business performance at this company are recommended and justified.

HRM issues at UniCall

Inadequate number of staffs: at the moment, the number of employees at UniCall is clearly insufficient for the increasing demands for the telephone banking service. Even though recruitment is underway, it may place existing induction as well as training programmes under strain. Thanks to insufficient staffs, complaints are starting to be heard from clients who are being put on hold for even up to 5 minutes in busy times particularly at weekends and early in the evenings.

Rude employees and employees giving inconsistent responses to customers: it is worth mentioning that there have been complaints coming from customers with regard to rudeness of UniCall staffs. In addition, another HRM issue is employees’ clear inflexibility whenever they deal with complicated account problems and the fact that dissimilar operators appear to give dissimilar responses to the same questions. Branch staffs not conversant with simple transactions: in local UniCall branches, the staffs there have to telephone the call centre so as to deal with some very simple transactions for instance opening new accounts. They are also kept on hold to the annoyance of customers as well as their own frustration.

Employees at UniCall discontented with work: a staff survey revealed that UniCall employees have increased pressures and there is an increased degree of displeasure. Workers at UniCall reported that they usually feel isolated from their co-workers, which results in a certain unhealthy rivalry both between and within shifts. A lot of them feel as though they are battery hens since they work intensively with little control over the number as well as type of calls that they receive. They also usually have limited opportunity of recovering from one call prior to receiving the next call. Furthermore, employees at UniCall are under continuous surveillance and this causes some resentment amongst UniCall staffs.

UniCall’s employees uncertain about their employment: there have rumours at UniCall with regard to the likelihood of further job losses. This is because UniCall’s rivals in the financial and banking services industry continue outsourcing work overseas and because UniLine may take over more of UniCall’s business. Lack of performance appraisal system: at the moment, UniCall has not implemented any performance management system. As yet the idea of an employee appraisal performance system has not been developed. Pay begins at £15,000 and rises by increments to £20,000. The pay for supervisors begins from £22,000 and rises by increments to £27,500.

HRM interventions that would improve business performance

Recruit more employees: a major HRM issue at UniCall is certainly inadequate number of workers since the company is understaffed. This problem could be effectively resolved through hiring more staffs to reduce pressures on the existing staffs. The goal of human resource management is basically to develop and maintain a sufficient supply of skilled personnel who are adequately motivated to work effectively and offer outstanding service (Armstrong 2010). By hiring more workers, the existing ones would be less strained.

Increase employee morale and motivation: many employees at UniCall are discontented with work and their morale is low. Managing employees is a challenging and crucial task for any manager. Workers are often motivated by a range of factors which could be affected by management. Perceiving they are fairly treated, receiving effective supervision, feeling appreciated and valued, getting feedback, having opportunities for professional development, and understanding their job priorities can all help employees at UniCall to perform better (Maugans 2015). In addition, developing and maintaining an effective, equitable and fair human resource management system can help in motivating employees and increase their level of job satisfaction as well as efficiency, which could lead to improved service quality. According to Marler (2012), a vital part of a long-term strategy is to create a management and organizational structure for human resource management that is executed by employees and managers at all levels. A HR partnership between individual employees, HR professionals, supervisors, and senior managers is what really makes a human resource management system work (Allen, Ericksen & Collins 2013).

Properly train new hires and re-train existing staffs who are incompetent: training is usually carried out in order to upgrade the skill of a person or to add a new skill, which could consequently bring the change desired by the company (Maugans 2015). At UniCall, some employees cannot even deal with some very easy transactions for instance opening new accounts. This problem could be resolved by re-training employees at local branches so that they are conversant with such simple transactions and would not need to call UniCall. Training staffs at UniCall will help in fostering growth and development, will build self-confidence and commitment of staffs, and would produce a measurable change in employee performance.

References

Allen, M, Ericksen, J, & Collins, C 2013, ‘Human Resource Management, Employee Exchange Relationships, and Performance in Small Businesses’, Human Resource Management, 52, 2, pp. 153-173, Business Source Complete, EBSCOhost, viewed 14 August 2015.

Armstrong, M 2010, Armstrong’s Handbook Of Human Resource Management Practice, London: Kogan Page, eBook Collection (EBSCOhost), EBSCOhost, viewed 14 August 2015.

Marler, JH 2012, Strategic Human Resource Management in Context: A Historical and Global Perspective. Academy Of Management Perspectives, 26(2), 6-11.

Maugans, C 2015, ’21st Century Human Resources: Employee Advocate, Business Partner, or Both?’, Cornell HR Review, pp. 1-4, Business Source Complete, EBSCOhost, viewed 14 August 2015.

Stone, D, & Deadrick, D 2015, ‘Challenges and opportunities affecting the future of human resource management’, Human Resource Management Review, 25, 2, pp. 139-145, Business Source Complete, EBSCOhost, viewed 14 August 2015.

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Effective and Poor Training Implications 

Effective and Poor Training Implications
Effective and Poor Training Implications

Effective and Poor Training Implications

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Effective and Poor Training Implications 

For over years, lecturing has been recommended as one of the best training tools. However, within the recent years, lecturing has been associated with certain limitations. Nevertheless, lecturing can be a useful tool if its shortcomings are addressed. Some of the instances where lectures work efficiently are in explaining theoretical concepts. In addition, lectures work effectively in motivating students towards realizing their objectives. For example, at the University, the lecturer used this tool to tell us life experiences of most prominent people in the country to relate. Cavas, Ertepinar & Teksoz (2014, p.487) gives that another instance whereby lecturing work effectively is when teaching how students can represent their ideas effectively. The main reason why the lecturers at my university engaged in lecturing was not only for us to develop knowledge, but to be able to realize how we can present concept at the school and in the real-world situations (Newton, Turcker, Dawson, & Currie, 2014, p.35). The other instance when lectures work effectively is when the objective of the lecturing is inspirations. Rather than holding the online discussion, lecturing can ensure that the lecturer feed the audience with the needed inspiration. The lecture can have most effectiveness if the speaker is eloquent and filled with enthusiasm. This spirit makes students vibrant in discussing the concepts being taught. Cavas, Ertepinar & Teksoz (2014, p.486) argues that lectures cannot be useful if there lacks complimentary ‘ingredients’. Ingredients, in this case, mean a high level of humor of the lecturer and allowing a participatory mode of learning. Whenever there is group discussion in lecturing, it is guaranteed that the results will be promising than when there is not.

However, there are some occasions when lectures are less effectively. One of these instances is when it replaces self-apprenticeship. There are some cases when a student needs to learn by himself or herself. Lecturing this student at this time will bring a sense of confusion to his or her studies (Newton, Turcker, Dawson, & Currie, 2014, p.33). The other instances when lectures are less effectively is when it is overextended such that it ends up making students exhausted and bored. In my university, some of the lectures could lecture for four hours that made us develop the negative attitude toward the subject, thereby making us fail terribly in the respective exams. The implication of this is that the students will forget the captured concepts easily. Lecturing without group activities is very ineffective (Cavas, Ertepinar & Teksoz, 2014, p.489). For instance, at my university, the lecturer teaching social theories was unable to incorporate group discussion. Therefore, more questions were left unattended, and students were unmotivated. When lectures are poorly executed, ineffectiveness usually results. For example, at my respective university, the lecturer unintentionally leaves some slide on PowerPoint unexplained. This leaves us with the confusion of what the unexplained parts were meant to educate us with. In addition, Cavas, Ertepinar & Teksoz (2014, p.481), argues that communication style used by the lecturer can determine whether the lecture will be effective or not. When the lecturer stammers frequently or speaks with less enthusiasm, students are more likely to fail in such training. Observably, when there is little involvement of group discussion, lectures will be less effective. This is because critical areas will not be appraised, as the platform to discuss them lacks.

References

Cavas, B., Ertepinar, H., & Teksoz, G. (2014). Sustainability in school of education in Turkey: in the words of lectures. Journal of Baltic Science Education, 13(4), 469-482.

Newton, G., Turcker, T., Dawson, J., & Currie, E. (2014). Use of lecture capture in Higher            education-lessons for the Trenches. Techtrends: Linking Research & Practice to Improve Learning, 58(2), 32-45.

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Reflection on Business Law Essay Paper

Reflection on Business Law
            Reflection on Business Law

Reflection on Business Law

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Reflection on Business Law

Unit 1: Judicial Concepts

The law in business is also an essential element that provides a critical understanding of the business environment in which an organization operates and generally impacts the commercial transactions of an entity. The law therefore ensures that considerations are given on an aspect that deals with an organizations contracts, partnerships, taxations, torts, intellectual properties, consumer protection including international trade. An instance of this can be depicted in an event that a corporation is entering into a joint venture. The law comes in place to institute the functions of the venture.

Court decisions in relation to law also have an impact on the policies and the legislative executive actions that may influence the operations of businesses within a given environment. The state decisions in which businesses are expected to abide by can influence the decisions of a business venture operating in different countries. For instance, the Virgin Atlantic in opening its operations in the Asian countries need to abide by the air regulatory laws that govern the region. These factors therefore may force the airline to limit some of its operations to meet the regulations of the market.

Unit 2: Basics of Contract Law: Formation, Breach, and Remedies

A contract is understood as a legal and voluntary agreement made by individuals who have the appropriate capacity. The different types of contracts are: implied contract – this includes obligations that arise from a mutual agreement as well as intention to promise, which have not been expressed in worlds. Express contract – both parties state the terms, either in writing or orally, at the moment when the contract is formed. Contracts under seal – conventionally, a contract became an enforceable legal document only if the contract was stamped using a seal. Executed contract – one where nothing is remaining to be carried out by either party.  Executor contract – where some future obligation or act remains to be carried out in accordance with its terms.

The following are the elements of a contract: (i) an offer – one party in the contrast promises to perform something or to avoid doing a particular specified action in future.

(ii) Acceptance – the offer is accepted explicitly by the other party. (iii) Consideration, or an exchange of value – a valuable thing was promised in exchange for the particular non-action or action. (iv) Mutuality – the parties in the contract had a meeting of the minds with regard to the agreement. Both parties understood and were in agreement on the basic terms and substance of the contract.

Unit 3: Intellectual Property, Creditor-Debtor Relations, and Employment Law

The different protections for business intellectual property include copyright, registered design, trademarks, trade secrets, and patents. Patent: strength – patent owners might bring a patent violation suit on anybody who makes use of the invention without permission. Investors might file a Provisional Patent Application in order to protect patentable invention before it is complete. Weaknesses – patents only last for 20 years and as soon as they expire the inventor does not have legal protection over the invention given that it has fallen into public domain.

Copyright: strength – lasts the author’s lifetime plus 7 decades, and protects creative work from being utilized by others with no permission. Weakness – if an employee creates something, the employer will own the copyright for that idea or product.

Unit 4: The Business Entity and Agency Law

In limited partnerships, the limited partners have to agree not to take any active role in the everyday management of the partnership’s business. As such, the limited partners are protected from the individual liability for the actions of the partnership.

In limited liability corporations, the corporation is a distinct legal entity. Generally, a corporation, and not the corporation’s owners, is legally responsible for the debts that are incurred during the course of its business. The liability protection which is afforded to limited partners is the same as the protection that is afforded to a corporation’s shareholders.

Unit 5: Tort Law, Consumer Protection, and Product Liability

Intentional torts against property include trespass to land, and trespass to personal property. Unlike intentional torts, negligence does not require intention on the part of the tortfeasor, and neither does it require that the tortfeasor believe or know the effects that might be caused by her/his omission or action.

A tort is a private legal action that does not involve the state but the people who may seek protection in filing suits in an event that harm is caused. Through this, the state may therefore come in to prosecute the violation that would see the organization be sued for the damages that are accrued in the act. It is therefore essential that organizations operating in various environments are enlightened with these laws in order to function effectively.

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Tort Law Essay Paper Assignment

Tort Law
Tort Law

Tort Law

Order Instructions:

PLEASE SEE ATTACHMENT. I WOULD ALSO SEND IT BY EMAIL.

SAMPLE ANSWER

Tort Law

Part one: Quests ion 1

In our daily lives and encounters, various incidences of torts do occur to us. These torts also known as civil wrongs that the law recognizes, hence used as a basis for lawsuits. Wrongs can result to harm or even injury and this constitutes the basis upon which the injured person claims for compensation (Varuhas, 2014). Therefore, tort laws help to deter other people from committing the same mistakes as well as providing relief to those that experienced damages or injuries. I have personally experienced a real tort issue. I was driving, but failed to obey traffic lights. The police arrested me and charged me for negligence in the court of law. The court found that I did a mistake of putting the life of other road users at risk. My action was unreasonable, hence punishable to ensure that I do not repeat the mistake again, and served to deter other road users from breaching any traffic rules.

I think it was right for me to pursue litigation because even if I mistakenly failed to obey traffic lights, I was putting the life of other road users at risk. The reason for losing this litigation is clear. I was on the wrong and therefore, deserved the punishment. Putting other road users at risk due to negligence is wrong, hence punishable.

Question 2

Tort is a legal wrong meaning that any individual that is injured by another, has a right to pursue for compensation from the person responsible for the injury through civil lawsuit (Varuhas, 2014). The injured individual has to prove this in the court and the plaintiff attorney requires that the evidence contain four elements of a tort. One of the elements is for the injured person to demonstrate that the person that caused the injury had a duty to protect or observe the safety of the injured (Hmpfmlaw.com, 2015). The second element is to prove that the defendant failed to observe the duty, hence endangered the safety and health of the injured or the plaintiff. Third is for the plaintiff to have sustained injury of some nature, and lastly the plaintiff need to prove that the injury sustained was because of the defendant negligence (Hmpfmlaw.com, 2015). The case will not be clear incase the element was not met clearly, hence in such incidences no litigation cause of action may be instituted or taken against the defendant.

Topic 2

In commercial tort law, the owner of the car cannot be liable to a thief that incurs injuries in case the stolen car had no brakes. Such an incidence does not qualify to be a commercial tort, and therefore, no commercial tort claim can be demanded. Commercial tort law deals with businesses only where a businessperson or business as an entity makes a claim to someone for the suffered harm. Furthermore, a claim can only be made in case the claimant is an individual or an organization in case the claim came about in the course of the claimant profession or business and such is not inclusive of damages that arise to personal injuries or death of a person (US Practical Law, 2015). Therefore, in this incidence, the accident did not occur in the course of the thief’s’ business or profession. Furthermore, the damages the thief succumbed are personally injuries that are not compensated by the commercial tort claim. Therefore, there is no way that the owner can be liable for the injury the thief sustained.

Reference

Hmpfmlaw.com. (2015). The four elements of a tort. Retrieved from:             http://www.hmpfmlaw.com/articles/the-four-elements-of-a-tort

US Practical Law. (2015). Commercial Tort Claim. Retrieved from: http://us.practicallaw.com/8- 382-3350

Varuhas, J. N. (2014). The Concept of ‘Vindication’ in the Law of Torts: Rights, Interests, and    Damages. Oxford Journal Of Legal Studies, 34(2), 253-293.

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Employee job satisfaction and productivity Paper

Employee job satisfaction and productivity
Employee job satisfaction and productivity

Employee job satisfaction and productivity;Existing Mixed Methods Studies

Order Instructions:

For this paper, the writer will reference to 113277 to see the format in which that paper was done as this will be completed in the same format especially for the synopsis. It is also important that the writer use articles not more that 5 years old and also the should be pear review.

Existing Mixed Methods Studies
Return to your Literature Review and peruse the mixed methods studies you found for additional resources that pertain to your topic (Employee job satisfaction and productivity). Conduct additional searches through the internet (not more than 5 years old and pear review ) for relevant studies that either pertain directly to your topic or that pertain to related topics and could inform a mixed methods study of your topic. Perhaps these studies provide a model, research instrument, framework, or hypothesis that informs your own evolving thinking.
Post a brief synopsis of the mixed methods studies you found as a “.doc” or “.rtf” attachment. For each entry, provide the full APA citation, as well as a brief paragraph that explains the contribution the study makes to your own topic (Employee job satisfaction and productivity) either directly or tangentially. In the text of your posting (to which you will attach your synopsis), introduce and summarize the mixed methods studies as a collection, and post at least two questions that will elicit suggestions and further responses from your colleagues.

SAMPLE ANSWER

Introduction

Employee’s production at any work place is largely influenced by Job satisfaction. Several methods of research can be utilized to support the notion (Choudhury & Friedman, 2015).  In this research proposal, mixed research methods has been preferred to shed some light on the nature of relationship or correlation that exist between employee productivity and job satisfaction and the different ways that an employee productivity can be affected.

The mixed research study would assist in the collection of the required information that would make it possible to determine if there is a relationship between job production and job satisfaction among employees (Migiro & Magangi, 2011). The influence of job satisfaction and productivity would be investigated. The mixed research methods that have been used during the foundation of the research methods data collection processes and the application of the same concept of mixed research methods would be incorporated to determine if the relationship that exists can affect job satisfaction in the same industry (Klein & Olbrecht, 2011). The mixed research methods may include multiple forms of both qualitative and quantitative data methods, mixture of variables, words and images while the final report would be eclectic and pragmatic.

The aim of the mixed research study is to provide a mixture of the best concepts qualitative research methods and the best of quantitative research methods to produce a refined analysis of the research question on study. The mixed research method identifies the best strategies to ensure factors that affect employee productivity and the influence of job satisfaction are monitored. The effects of remuneration, bonuses, promotions, demotions and other close relationships are closely monitored and their effects on job satisfaction and productivity analyzed and evaluated (Naquin, Cole, Bowers & Walkwitz, 2010)

The study targets to identify the greatest impediment to job satisfaction and the issues that critically affects productivity.

The mixed research study also aims at identifying several ways of enhancing employee satisfaction and improvement of employee retention. Employee attitudes and behaviors towards more productivity would also be investigated. The research seeks to investigate the best strategies towards employee job satisfaction and productivity.

The mixed research study adopted methodology is well defined. It would involve a number of employees who have been randomly selected from several companies. The criteria for selecting the participants would involve random selection of names from the employers time sheets and only four employees per company would take part; two form the lower positions while the other two from managerial levels. The questions would cover all the areas of employee’s life including personal questions on domestic home budget, medical allowances and employment income. Employee’s personal feelings on the company would also be documented but the identities of the employees would be protected. Their responses finally would be analyzed and compared with the hypothesis that had been formulated. Intensive observational research and in-depth interviews would be utilized to collect the necessary data for the study. In the mixed research study, the response rate was 85% hence its results would be credible (Mills, 2011).

The research summary of the findings were adopted and analyzed using the standard statistical measures including correlation method. The mixed research method provides accurate empirical measurement together with the levels of job satisfaction in employees and their relationships at work. The responses clearly show that the better and closer the relationship between employees and employers the better and higher the levels of job satisfaction productivity among the employees (Mills, 2011).  A healthy relationship between employees and employers results in improved productivity for the company. Innovation and autonomy provides better opportunities for ambitious employees to be more innovative and productive as managers register good performance among average employees allowing a spiral effect to continue hence leading to more productivity  and better working environment including improved terms for all the employees (Migiro & Magangi, 2011).

The main aim of mixed research study is to provide more research that would reveal insight on the test of hypothesis while studying the effects and predictions of other variables. Mixed research method assists in identifying the real issues behind individual behavior. Employee behavior is very difficult to monitor and observe. Different people have varying ways of coping with emotions and daily stresses and mixed research methods provides the resources required for close observation and also intensive interviews for deep insight into the real issues that determine the relationship between job satisfaction and productivity.

References

Choudhury, S., & Friedman, M. (2015). A study of employee satisfaction with HMO services at a historically black university. In Proceedings of the 1996 Multicultural Marketing Conference (pp. 81-84). Springer International Publishing.

Klein, T. & Olbrecht, M. (2011) Triangulation of Qualitative and Quantitative Methods in Panel Peer Review Research, International Journal for Cross-Disciplinary Subjects in Education(IJCDSE), Volume 2, Issue 2, June. Retrieved August 12, 2015 from http://www.infonomics-society.org/IJCDSE/Triangulation%20of%20Qualitative%20and%20Quantitative%20Methods%20in%20Panel%20Peer%20Review%20Research.pdf

Migiro, S.O. & Magangi, B.A. (2011). Mixed methods: A review of literature and the future of the new research paradigm. African Journal of Business Management, Academic Journals Review.
5(10), 3757-3764. Retrieved from: http://www.academicjournals.org/AJBM

Mills, G. E. (2011). Action research – A guide for the teacher researcher. Boston, MA:
>>>>Pearson Education, Inc.

Naquin, M., Cole, D., Bowers, A., & Walkwitz, E. (2010). Environmental health knowledge, attitudes, and practices of students in grades four through eight, Journal of Research, 6(2), 45-50.

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Reflecting on Mixed Methods Research Paper

Reflecting on Mixed Methods Research
Reflecting on Mixed Methods Research

Reflecting on Mixed Methods Research

Order Instructions:

They are 5 critical questions hear that the writer must clearly respond to them in detail. It is important that the writer use proper grammar and in text citations as he write this paper.

Reflecting on Mixed Methods Research

Consider how qualitative and quantitative research methods complement one another, and consider the role of mixed methods designs.
– Would it ever be viable to consider only quantitative or only qualitative methods for a research study?
– How can mixed methods vs. single (qual-quan) methods extend our understanding of a research problem?
– Why would it be important for a researcher to be conversant in both quantitative and qualitative methods?
– How do your thoughts on these questions relate to your worldview?
– What strategies might you use to help you become more comfortable with or develop further expertise in mixed methods research—as a consumer and/or producer of research?

SAMPLE ANSWER

Introduction

Mixed research is a paradigm where both the quantitative and qualitative research methods are mixed into one study. Mixed method research utilizes qualitative research methods in one face of the project while in another phase quantitative research method is applied (Tashakkori and Teddlie, 2003). For example, one research can be conducted using quantitative experimental system and later conduct an intensive interview session with the respondent(qualitative) to analyze his view on the experiment then later evaluate both experiments to analyze if the results are similar. The mixed method research is practically like conducting two series of mini-studies that are within the same research study. On the other hand the mixed model is entirely different from the mixed method. In this model, the researcher combines both qualitative and quantitative approaches within the same stage of the research study. For example, one may conduct a survey using a questionnaire that has a series closed ended questions (quantitative) as well as open ended questions (qualitative). The researcher may also collect qualitative data and eventually quantify the data (A publication Journal, 2013).

Mixed research method and the single approaches have very different methods of research processes and final conclusions. In mixed research methods, the report is Eclectic and pragmatic while in quantitative report, it’s outlined as a statistical report that’s complete with correlations, comparisons and also includes statistical significance, degrees of freedom and error margins of the research findings. Qualitative reports are narrative and contextual. They include direct quotes from the respondents. The major contents in quantitative reports are variables while in mixed reports both variables, images and words appear. In qualitative reports only images and words appear (Migiro & Magangi, 2011).

Mixed research methods draw a lot of positive aspects of both approaches hence it adds more value to adopt the mixed research method where it’s feasible. The mixed method brings out more understanding of the research problem that the single methods. The mixed research method attempts to analyze data both quantitatively as well as qualitatively. Quantitative data analysis attempts to identify statistical relationships while qualitative research method tries to identify the patterns, themes or other holistic features that form part of the research results (Mills, 2011).

The use of mixed research should be applied only when it’s feasible. According to the key principle of mixed research, a researcher should utilize both qualitative as well as quantitative research methods by complimenting the strengths of both methods and not duplicating their weaknesses. Most researchers conduct mixed research and its interesting to note that most research activities engage mixed research at the aggregate research level even if the mixed method was not the method adopted initially. The reason being that there is always some quantitative and qualitative mixed research studies at the research literature level. Hence it would not be viable to consider only qualitative or quantitative research study (Onwuegbuzie & Teddlie, 2003).

It’s important for a researcher to be conversant with both the methods. The reason being that there is always some quantitative and qualitative mixed research studies at research literature level (Hair et al, 2015). When interpreting the data in a mixed research study there is always need to be more inclusive and apply the reflexivity principle which literally involves self awareness together with self reflection in order to provide a bias free report (Mills, 2011).

These thoughts make it mandatory to be aware and learn all the modern development in research activities globally as most of the research methods applicable at the moment may be bypassed by other modern and dynamic methods of research activities or models (Klein & Olbrecht, 2011). The researcher must also consider if one of the research methods would be dominant in the research paradigm. Mix research methods aims at providing a research study that has complementary strengths in both quantitative and qualitative studies and non-overlapping weaknesses in both cases.

When different approaches in research methods are applied to focus on similar phenomenon and both methods produce similar results it makes it imperative for the producer of such information to be knowledgeable in both concepts of research methods. The strategy is to learn and be conversant with both research methods. The use of experimental and non-experimental designs in quantitative research would be a good strategy to improve and be comfortable with quantitative research while ethnography, narratives and grounded theory and case studies would be a great strategy to understand qualitative research methods (Naquin, Cole, Bowers & Walkwitz, 2010).  Sequential, concurrent and transformative methods may also be the best strategy to understand the mixed research methods.

References

A publication Journal, (2013) Interdisciplinary Journal of Contemporary Research in Business, February, Vol. 4/10

Hair Jr, J. F., Wolfinbarger, M., Money, A. H., Samouel, P., & Page, M. J. (2015). Essentials of business research methods, Routledge.

Klein, T. & Olbrecht, M. (2011) Triangulation of Qualitative and Quantitative Methods in Panel Peer Review Research, International Journal for Cross-Disciplinary Subjects in Education(IJCDSE), Volume 2, Issue 2, June. Retrieved August 12, 2015 from  http://www.infonomics-society.org/IJCDSE/Triangulation%20of%20Qualitative%20and%20Quantitative%20Methods%20in%20Panel%20Peer%20Review%20Research.pdf

Migiro, S.O., Magangi, B.A. (2011). Mixed methods: A review of literature and the future of the
new research paradigm. African Journal of Business Management, Academic Journals Review.
5(10), 3757-3764. Retrieved from: http://www.academicjournals.org/AJBM
Mills, G. E. (2011). Action research – A guide for the teacher researcher. Boston, MA:
>Pearson Education, Inc.

Naquin, M., Cole, D., Bowers, A., & Walkwitz, E. (2010). Environmental health knowledge, attitudes, and practices of students in grades four through eight, Journal of Research, 6(2), 45-50.

Onwuegbuzie, A.J. & Teddlie, C. (2003). A framework for analyzing data in mixed methods research. In A. Tashakkori & C. Teddlie (Eds.), Handbook of mixed methods in social and behavioral research (pp. 351-383). Thousand Oaks, CA: Sage. Retrieved August 11, 2015 from http://www.southalabama.edu/coe/bset/johnson/lectures/lec14.htm

Tashakkori and Teddlie (2003) Handbook of Mixed Research Methods in Social and behavior Research Retrieved August 11, 2015 from http://www.southalabama.edu/coe/bset/johnson/lectures/lec2.pdf

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Book reviews Essay Assignment Paper

Book reviews
                 Book reviews

Book reviews

Order Instructions:

Please use the following format in preparing 4-MAT Book Reviews:

1. ABSTRACT. Summarize what you have read, boiling the book down into 300 words (1 page). Prove you comprehend the readings by writing a no-nonsense summary. The abstract is not a commentary or listing of topics but rather an objective summary from the reader’s viewpoint. Abstract equals “boiled down.” This section should include a minimum of 2 footnotes to the text being reviewed.

2. CONCRETE RESPONSE. Get vulnerable! In no less than 150 words and no more than 1 page, relate a personal life experience that this book triggered in your memory. Relate your story in first person, describing action, and quoting exact words you remember hearing or saying. In the teaching style of Jesus, this is a do-it-yourself parable, case study, confession. You will remember almost nothing you have read unless you make this critical, personal connection. What video memory began to roll? This is your chance to tell your story and make new ideas your own.

3. REFLECTION. This is the critical thinking part of the review (not critical in the sense of negative, but in the sense of questioning). In no less than 150 words and no more than 1 page, describe what questions pop up for you in response to what you have read. Keep a rough-note sheet at hand as you read. Out smart the author by asking better questions than he/she raised in the book. Tell how the author could have made the book better or more appealing to those in your field of service. One way to begin this section is by stating what bothered you most about the book. This is not a place to provide an endorsement or affirmation of the book.

4. ACTION. So what are you going to do about it? In no less than 2–3 page and no more than 5 pages for your entire paper.provide 3 action steps that describe what actions or changes you are going to make in your life, ministry, and/or work as a result of your reading. Action steps should be measurable and reveal a commitment to specific time, specific people, and identified steps.

5. Please provide a Turabian style* title page, pagination, footnotes, and Bibliography

6. DO NOT PLAGIARIZE. THIS PAPER COUNTS AS A FINAL EXAM GRADE. ANY FORM OF PLAGIARISM WILL NOT BE PERMITTED. THANK YOU

SAMPLE ANSWER

Book reviews

  1. Abstract

Pipes, Jerry F,, and Victor Lee. Family to Family: Leaving A Lasting Legacy. Alpharetta, GA: North American Mission Board of the Southern Baptist Convention, 1999.

This book was written to assist parents in developing and bringing up healthy families by encouraging them to centre their lives on Jesus and live life in a relationship to Jesus, to each other, and to the world. It is a book about finding the purpose that God intended for the family. This publication assists families in deciding what decisions have to be made so as to fulfil that purpose. In essence, the purpose of the authors is to assist parents find out their right God-given purpose, offer tools and instruction that parents can utilize to better mentor and discipline their kids, help parents comprehend the mission of their family, and learn how to effectively impart their faith to their kids. [1]

Family to Family comprises a vital emphasis on incorporating and prioritizing scripture into all of family life until every member of the family understands and lives by the principles of the Word of God. Pipes and Lee provide a lot of inspiring stories as well as practical ideas, activities and questionnaire that could be used by families in making the study more transformational, practical, and engaging.[2] This publication does not only tell people what they need to do so as to be a family who lives under the purpose of God, it in fact goes a step further by telling people how to go about it. Family to Family is divided into 6 brief chapters that span roughly 120 pages, and includes end notes and a conclusion. Starting with Healthy Families in the first chapter and ending with sharing the message in the final one, which is Chapter 6, the authors of Family to Family provide crucial ideas and tips on the way that families could grow closer together and reach their community as well as the world for Jesus.

  1. Concrete Response

This book has triggered something that I can relate to my personal life experience. When growing up, my father always took the matter of family time seriously. He maintained that as a family, we should have a sufficient time together. He wanted our family to remain spiritually strong. This is highlighted in the book Family to Family, especially in the 1st chapter where the authors discuss at length the importance of having family time. Pipes and Lee point out that quality family time is significant and so is quantity family time. They noted that one proper way of spending time with kids is to live out the great commission. They also discuss the significance of showing kids that Christ loves us by carrying out acts of love to those around particularly those who are lost[3]. Our parents also taught us to follow Christ and to walk in the ways of soberness and truth. We always gathered together to pray at least every morning or every night.

My parents encouraged us to pray to God for our personal needs and taught me how to build a lasting relationship with Christ. In some way, my father evangelized to us. The authors of Family to Family talk about this in the book. Pipes and Lee strongly believe that evangelism begins at home. For parents, their kids need to be their first priority when it comes to having a relationship with Christ[4]. In the third chapter, Pipes and Lee talk about how parents can help their teens or children in making the choice to follow Christ. For a teen, the parent is in a more mentoring stage of parenting. Here, Pipes and Lee focus on the significance of modelling and showing that the Word of God is key in the parent’s own life, spending time with his or her teenagers, praying with them and for them, and allowing them to discover God rather than showing them or doing for them everything[5]. With these important aspects of parenting, teenagers have a higher chance of following Christ when they are on their own. We were a happy family back then. In family life, happiness is most likely to be attained whenever it is based on Christ’s teachings.[6]

  1. Reflection

After reading Family to Family, what really bothered me about this text is the adoption of business practices in the home setting. Is it really necessary for families to have a mission statement like companies do? Pipes and Lee noted that a family should adopt a mission statement and they express their zeal for the significance they put on the idea of a Christian family implementing a mission statement. Taking up this corporate mainstay in the family might really not be a god idea. Even though there are definitely corporate facets to contemporary ministry including evangelism, the Christian ministry is actually not a business venture. In essence, it is a mistake to treat ministry the same as a for-profit organization[7]. Bringing methods and principles of business from the business community to a family unit is a mistake.

All in all, there is more to bringing up a family and imparting the faith of the parents to their kids than a short purpose statement. It is important to explicitly communicate the core values of the family to the next generation. Even so, it is not appropriate to adopt approaches of the business world into the family setting. Using business practices in the home perhaps could be a result of the growing trend of churches in the United States trying to emulate the business community. Pipes and Lee could have made the text better by not suggesting that homes should adopt mission statements like the business community.

  1. Action

As a result of reading the text Family to Family, I will carry out a number of actions or changes in my life, ministry and/or work. They are as follows: (i) ministering to my own family first and spending enough time with them. In the next 14 months, I would make an effort to evangelize to my own family members first before going on to evangelize to other people. Evangelizing to my own family first will entail incorporating and prioritizing scripture into all of my family’s life until every individual member of my family knows and lives by the principles of the Word of God. I will ensure that I spend at least 6 hours per day with my family members. In essence, I will become more rational and prioritize both quantity and quality time with my families and children. I will also ensure that my family is actually centred upon Jesus Christ. According to Pipes and Lee, Christian families which do not spend time together and are not centred on Jesus have lost their way as demonstrated by nearly 90 percent of evangelical kids who leave the church by the age of eighteen years.[8]  After reading this, I can also teach members of my own family how they can write their own testimonies.

(ii) Develop a mission statement for my family in the next 6 months: in Family to Family, the authors point out that a family which is serious with regard to becoming a healthy family centred on Jesus has to develop its own family mission statement. Several important tips are described by the authors that a family can use to craft its own mission statement. Pipes and Lee stated that a mission statement for a family would act as guardrails and a centreline for the family unit on the road through life and help us in making the priorities of Jesus our own priorities.[9] Even though I cannot foresee or predict what life would bring my way, having a mission statement would be helpful to me in knowing whether or not I have wandered off from the centreline of my faith whenever family life becomes difficult. In developing a family mission statement, Jesus and His purpose would serve as the starting point.

 (iii) Minister and evangelize more and share the gospel with many people. In the next 2 years, I will make an effort to minister together with my family and other families both out of the country and at home in order to impact our neighbours and the world for Jesus with our witness. In ministering, we would organize family mission trips, hold block parties, and even use JESUS videos in the evangelism. This is something which the authors of the text Family to Family have explored in Chapter 5. According to the authors, 21 percent of people in America receive Jesus when they are provided with a clear and understandable presentation of the gospel via the JESUS video. Further, I will make an effort to share the gospel with other people through the use of other practical techniques for instance using my own personal testimony.

References

Pipes, Jerry F,, and Victor Lee. Family to Family: Leaving A Lasting Legacy. Alpharetta, GA: North American Mission Board of the Southern Baptist Convention, 1999.

Wheeler, David. Worship and witness: Becoming a great commission worshipper. Alpharetta, GA: North American Mission Board of the Southern Baptist Convention, 2010.

[1] Jerry F. Pipes and Victor Lee. Family to Family: Leaving A Lasting Legacy. (Alpharetta, GA: North American Mission Board of the Southern Baptist Convention, 1999), 4.

[2] Pipes and Lee. Family to Family, 12

[3] Pipes and Lee. Family to Family, 18

[4] Pipes and Lee. Family to Family, 24

[5] Pipes and Lee. Family to Family, 52-58

[6]  David Wheeler. Worship and witness: Becoming a great commission worshipper. (Alpharetta, GA: North American Mission Board of the Southern Baptist Convention, 2010), 56

[7] Wheeler. Worship and witness. 68

[8] Jerry F. Pipes and Victor Lee. Family to Family: Leaving A Lasting Legacy. (Alpharetta, GA: North American Mission Board of the Southern Baptist Convention, 1999), 34

[9] Pipes and Lee. Family to Family, 25

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Communication discourses that apply to television journalism

Communication discourses that apply to television journalism
Communication discourses that apply to                                  television journalism

Communication discourses that apply to television journalism

Order Instructions:

What are the communication discourses that apply to television journalism? What are some of the power relationships surrounding the field? What are some of the discourses that surround a television news room?

SAMPLE ANSWER

Introduction

Media acts as a powerful medium, which connects the global world in the slightest of time, thus turning the worlds into one small global village. This clearly explains the reason why people hear more of the languages from the media than they do in a normal direct conversation(Hoskins, & O’Loughlin,  2007) This clearly explains the reason why people hear more of the languages from the media than they do in a normal direct conversation since people mainly talk about the things they see, read and hear through other platforms such as the internet and the mass media. It has been determined that these elements affect the manner in which people interact and learn different things about the world that surrounds them (Maier, & Potter, 2001).

It is however, essential to note that the manner in which the media presents the world and the events that surround it remains controversial. The manner in which the media covers certain issues in the society is considered subtle and can only be explained in various ways(Hoskins, & O’Loughlin,  2007). These media discourses can therefore be elaborated based on different perceptions since journalism has always been viewed as a critique that selectively represents groups, thus creating stereotypes that depict identifiable and unchanging negative characteristics (Segado, Grandío, & Fernandez Gomez, 2015). In addition to this, the media is also criticized for its approaches in portraying women, old and the young people including other minority groups in a derogatory way.

CommunicationDiscourses That Apply To Television Journalism

Giving discourses an illusion that they are social practices implies that there are relationships between a particular situation and event, structures and institutions which frame and shape a discursive event. A discourse socially constitutes the relationships between people and groups (Lorenzo-Dus, 2009). As persons are predisposedto the proponents of media, their opinions are also transformed, strengthened and exposed as well. It is therefore evident to ascertain that media affects the manner in which people interact and learn about the world and remains an important domain to which the communication discourses are applied.

The Media discourse remains a critical discourse among other discourses such as political discourse, inequality, gender, racism, and nationalism (Kovacic, &Erjavec, 2008). A media discourse therefore gives the totality of how reality may be presented and characterized within the print and the broadcast media, radio and newspapers (Lorenzo-Dus, 2009). Discourse therefore remains a medium that power and norms operate.

In the modern world, a scientific discourse that majorly covers the human sciences that reveal information through the television establishes norms within a people and approaches of conduct. This discourse also determines ways through which deviant subjects can be identified, understood and managed (Meinhof, & Smith, J. 2000). An instance of such a discourse is that of the advertisement discourse within a capitalist society. Through an advertisement, luxury products are portrayed that are naturalized to meet the needs of the people, a factor that depicts the manner in which a discourse reinforces a culture that is driven for consumption.

Power Relationships Surrounding the Field

Power remains an important element in a communication discourse. In this analogy, power defines the use of language by those in power through the media. Journalists have the capacity to control mass media discourses and access to various forms of shows and talks(Attallah, 2010). In many instances, communication discourses captures through its proponents in the analysis of language and the use of those who are in power who remain answerable for the inequalities that may exist since discourse can reproduce social domination, the abuse of power and manner through which the dominated groups may resist abuse caused through these platforms.

It is also vital to disclose that social power also have the capacity to influence the patterns of discourse. Ordinary people in a way have active access and control over social discourse genres since their everyday conversations revolve around the family, colleagues, friends, and in some cases the access of institutions through either a bureaucratic or media discourse (Haavisto, & Maasilta, 2015).The elites on the other hand may also have control and access to both the public and informal institutions through the media.

As indicated by the theoretic godfather of communication the media Phillips and Jorgensen, power has the capacity to hold good and what may make this accepted is the fact that it should not weigh on people but navigate and produce things(Thomson, & White, 2008). Power according to these thoughts can indulge pleasure, and inform individuals thus producing a discourse. Power in this case should therefore be treated as a productive network which runs through the media and the social body rather than act as a negative function represses the community (Masip, Guallar, Suau, Ruiz-Caballero, & Peralta, 2015)

Discourses That Surround a Television News Room

In determining the discourses that surround the television newsrooms, it is essencential to disclose that the use of visual imagery remains the central element of how organizations are represented through the media. Through the newsrooms, organizations are given the opportunity to represent themselves, communicate with the rest of the world and create their identities(Wodak, 2006). However, through a communication discourse through mainstream news websites remain an important element that is available in a newsroom. Nowadays there are mainstream news websites have provided online approaches of communicating with the aim of modifying the professionalized consumers aesthetic that has the capacity to attract a large audience. Visual communication in the newsrooms therefore remains vital in the discourses.

Conclusion

Media acts as a powerful medium, which connects the global world in the slightest of time, thus turning the worlds into one small community. However, the manner in which the media covers certain issues in the society is considered subtle and can only be explained in various ways (Cottle, & Matthews, 2013). In addition to this, the media is also criticized for its approaches in portraying women, the old and the young including other minority groups in a derogatory way.

In determining the impact of media in the society, it is essential to understand the communication discourses that embody a televised broadcast. A discourse socially constitutes the relationships between people and groups (Arno, 2009). As personalities are subjected to the media, their opinions are also changed, reinforced and exposed as well. Discourse therefore remains a medium that power and norms operate (Roy, 2013). On the other hand, power remains an important element in a communication discourse in that it defines the use of language by those in power through the media. Power should therefore be treated as a productive network which runs through the media and the social body rather than act as a negative function represses the community.

References

Arno, A. (2009). Alarming Reports. Communicating Conflict In The Daily News. New York: Berghahn Books. [[[B][Lg: Eng][Isbn: 9781845455798 (Alk. Paper)][Social Conflict In Mass Media][Discourse Analysis][Mass Media][Mass Media And Anthropology]]]

Attallah, P. (2010). Television Discourse And Situation Comedy. Canadian Review Of American Studies40(1), 1-24.

Cottle, S., & Matthews, J. (2013). U.S. TV News And Communicative Architecture: Between Manufacturing Consent And Mediating Democracy. Journal Of Broadcasting & Electronic Media,57(4), 562-578. Doi:10.1080/08838151.2013.845831

Haavisto, C., & Maasilta, M. (2015). Towards A Journalism Of Hope? Compassion And Locality In European Mediations Of Distant Suffering. Critical Arts: A South-North Journal Of Cultural & Media Studies29(3), 327-341. Doi:10.1080/02560046.2015.1059548

Harro-Loit, H., &Kõresaar, E. (2010). National Temporality And Journalistic Practice: Temporalising Anniversary Events In Estonian Television News.Trames: A Journal Of The Humanities & Social Sciences,14(4), 323-341. Doi:10.3176/Tr.2010.4.03

Herrmann, G. (2008). Documentary’s LaboursOf Law: The Television Journalism Of Montse Armengou And RicardBelisJournal Of Spanish Cultural Studies9(2), 193-212. Doi:10.1080/14636200802283712

Hoskins, A., & O’loughlin, B. (2007). Television And Terror. Conflicting Times And The Crisis Of News Discourse. Houndmills, Basingstoke New York: Palgrave Macmillan. [[[B][Lg: Eng][Isbn: 0230002315 (Alk. Paper)][Terrorism][Television Broadcasting Of News][Journalism][National Security]]]

Kovacic, M. P., &Erjavec, K. (2008).Mobi Journalism In Slovenia. Journalism Studies9(6), 874-890. Doi:10.1080/14616700802227860

Lorenzo-Dus, N. (2009). Television Discourse. Analysing Language In The Media. Basingstoke England New York: Palgrave Macmillan. [[[B][Lg: Eng][Isbn: 9781403934291 (Paperback)][Television Broadcasting][Television Talk Shows][Television Broadcasting Of News][Discourse Analysis]]]

Maier, S. R., & Potter, D. (2001). Public Journalism Through The Lens: How Television Broadcasters Covered Campaign ’96.Journal Of Broadcasting & Electronic Media45(2), 320.

Masip, P., Guallar, J., Suau, J., Ruiz-Caballero, C., & Peralta, M. (2015). News And Social Networks: Audience Behavior. El Professional De La Information24(4), 363-370. Doi:10.3145/Epi.2015.Jul.02

Meinhof, U. H., & Smith, J. (Eds.). (2000). Intertextuality And The Media. From Genre To Everyday Life. Manchester: Manchester University Press. [[[B] [Media Discourse] [News Discourse]]]

Patrona, M. (2012). Journalists On The News: The Structured Panel Discussion As A Form Of Broadcast Talk. Discourse & Society,23(2), 145-162. Doi:10.1177/0957926511431505

Peterson, M. A. (2001). Getting To The Story: Unwriteable Discourse And Interpretive Practice In American Journalism. Anthropological Quarterly74(4), 201-211.

Richardson, J. E. (2007). Analysing Newspapers. An Approach From Critical Discourse Analysis. New York: Palgrave Macmillan. [[[B][Lg: Eng][Isbn: 1403935653 (Pbk.)][Journalism][Newspapers][Discourse Analysis]]]

Rochester, S. (2011). Good News At Gerasa. Transformative Discourse And Theological Anthropology In Mark’s Gospel. Oxford: New York. [[[B][Lg: Eng][Isbn: 9783034302944 (Alk. Paper)][Theological Anthropology]]]

Roy, D. (2013). Juggling With Pronouns: Racist Discourse In Spoken Interaction On The Radio. Australian Aboriginal Studies,2013(1), 17-30.

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Thomson, E. A., & White, P. R. R. (Eds.). (2008). Communicating Conflict. Multilingual Case Studies Of The News Media. London New York: Continuum. [[[B][Lg: Eng][Isbn: 0826497829][Social Conflict In Mass Media][Discourse Analysis]]]

Wodak, R. (2006). Disorders Of Discourse. London: Longman. [[[B] [Bib] [Doctor-Patient Talk] [School Committee Hearing] [Educational Discourse] [News] [Text Understanding] [Sociolinguistics] [Therapeutic Discourse] [Cda]]]

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Business law Case Study Essay Available

Business law Case Study Essay
 Business law Case Study Essay

Business law Case Study Essay

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This document consists of three (3) pages including this page.
There are three (3) questions and all questions must be answered. This assessment task contributes 30% of your final grade. The questions are not equally weighted. This assessment task is based upon the content covered in Weeks 4 and 5 (Contract law).
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SAMPLE ANSWER

Business law Case Study Essay

Advice to Dorothy

Dorothy does not have a binding contract with Brian. A contract is a written or verbal agreement which meets particular conditions thereby making it enforceable at law (DiMatteo, 2013). The conditions are as follows: (i) offer and acceptance; (ii) each term of the offer has to be agreed upon; (iii) each party has to intend to be legally bound to the contract; and (iv) there has to be consideration – a valuable something has to be exchanged during the transaction (LaMance, 2011). Dorothy and Brian did not agree upon all of the terms of the contract. Dorothy wanted Brian to pay cash of $1,500,000 in one lump sum on settlement but Brian insisted on paying the amount in 4 instalments. However, Dorothy has a binding contract with Lionel since they both agreed upon the terms of the offer, that is, $1,750,000 in cash for the family home. Moreover, with Lionel, there was offer and acceptance but with Brian, there was no offer and acceptance.

Advice to Rachel

Although Rachel denies that Fang’s temper was ever a term of the contract, it in fact was. The promise that Rachel made to Emily – that Fang is even tempered – is binding. If the parties in a contract exchange promises, in contract law, every promise is a consideration for the other promise. Failing to fulfil a promise in a contract is an infringement of the contract, for which the other party might take legal action for damages and/or performance (Weitzenbock, 2012; Mathews, 2015). When Rachel promised Emily that Fang is even tempered, this promise is binding and Emily may sue her since Fang turned out not to be even tempered.

Phillip cannot sue the ferry company

The ferry company had an Own Risk clause and this clause applies to the contractual relationship between the Ferry Company and Phillip. This clause is effective (Howard, 2015). It relieves the Ferry Company from liability for negligence navigation by its captain that resulted in the ferry colliding with an underwater obstruction marked by a warning buoy. If there was no Own Risk clause, then the Ferry Company perhaps would have been liable for Phillip’s damages in this case (Clarke & Yates, 2013).

References

Clarke, M. A., & Yates, D. (2013). Contracts of carriage by land and air. American Business Law Journal, 34(2), 67-75.

DiMatteo, L. A. (2013). Fifty Years of Contract Law Scholarship in the American Business Law Journal. American Business Law Journal, 50(1), 105-158. https://www.doi:10.1111/ablj.12006

Howard, J. S. (2015). Contract Resurrected! Contract Formation: Common Law ~ UCC ~ CISG. North Carolina Journal Of International Law & Commercial Regulation, 40(2), 245-291.

LaMance, K. (2011). Contract for the purchase or sale of a home. American Business Law Journal, 50(1), 105-158.

Mathews, K. (2015). CloudConsumer: contracts, codes & the law. Computer Law & Security Review, 31(4), 450-477. https://www.doi:10.1016/j.clsr.2015.05.006

Weitzenbock, E. M. (2012). English law of contract: Terms of contract. Governance Directions, 62(7), 430-434.

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