Developing Quality Management Systems Order Instructions: please, this is my boy assignment, he doesn’t want to be identified. so please do it well.
it due before the 3rd, I need about 3 pages if possible.
Developing Quality Management Systems Sample Answer
Companies should develop and implement quality management systems which when integrated with other enterprise systems, focus on actionable decision-making, seek the root causes of business challenges, and improve systems and processes. The top management is meant to provide evidence of its dedication to the design and implementation of quality management systems and continually upgrading its efficiency in omitting all the possible errors (Evans & Lindsay, 2016). Inaccurate prescriptions develop because of errors made in the prescription process map. The paper herein discusses how the HMO pharmacy can mitigate prescription errors by analyzing the efficiency of their quality management systems.
Prescription-Filling Process Map
The prescription filling process begins from the point of patient consultation to identify the presenting condition by considering the chief complaint, signs, and symptoms evident in the patient. The process ends at the point of handing over the prescribed drugs to the patient for consumption. Documentation of patient care demands a collection of resources. An examination of the pharmacy practice area through inventory and the development of a process map will give insight into the resources available to eliminate errors in patient care (Ells & Sherman, 2013). Ells & Sherman (2013) also point out that for the manager to be able to monitor the current workflow from an objective perspective, one has to create a process map. The process map ensures efficient handling of prescriptions thus prevents occurrences of prescription errors.
Pyzdek & Keller (2014) state that the supplier, input, processes, outputs, and customers (SIPOC) model establishes the boundaries of any business process. The SIPOC model defines a process-driven approach that demarcates the beginning and end of a process. Suppliers and Resources mark the start of the process, whereas the outputs and customers show the end (Pyzdek & Keller, 2014). The model also serves as a cross-checking mechanism to ascertain compliance with business objectives. In this case, handling of prescriptions is the primary determinant of HMO’s staff’s ability to achieve adequate patient care. HMO’s pharmacy is experiencing a myriad of problems such as inaccurate prescriptions complaints and lawsuits. The management is reluctant to follow the right process of problem-solving saying it involves statistics which have an indirect effect on the presenting problem. The SIPOC model can cross-check prescriptions from the point of diagnosis till the patient is given the appropriate medicines as per the condition.
Developing Quality Management Systems and the Possible Main Causes of the Problem
The pharmacy in question is facing the problem of inaccurate prescriptions as presented in the complaints. Improper prescription writing can result from the incorrect recording of patient information, a mix-up of patient prescriptions, misdiagnosing the patient, prescribing wrong drugs for a particular condition, or assuming medical examinations which supplement the clinical diagnosis (Tabatabaei, 2014). Using the SIPOC model, resources such as the types of drugs available in the store can influence how the pharmacists prescribe. They could possibly manipulate the diagnosis to fit the drugs available in the pharmacy, thus wrong prescriptions. The output as per the SIPOC model could be adverse drug reactions experienced by the patient. These are common causes of false orders but are preventable through accurate and thorough prescription processing as outlined by Tabatabaei (2014).
Tools and Data for Problem-solving
Using an adverse drug reaction reporting program, patients can enter data pertaining their experience with particular drugs prescribed from the HMO pharmacy thus facilitating an easy way to assess the efficiency of prescription generation and handling (Maddison et al., 2009). The manager should develop standard operating procedures for quality management systems which are efficient in analyzing each step in the process map to eliminate any errors occurring at each step before reaching the patient.
Developing Quality Management Systems References Bottom of Form
Ells, A.W. & Sherman, J. (2013). Community and Clinical Pharmacy Services: A step by step Approach: A step by step approach. McGraw Hill Professional.Top of Form
Evans, J.R. & Lindsay, W.M. (2016). Managing for Quality and Performance Excellence-Business & Economics. Cengage Learning.
Maddison, J. E., Maddison, J. E., Page, S. W., & Church, D. B. (2009). Small animal clinical pharmacology. Edinburgh: Saunders/Elsevier.
Pyzdek, T., & Keller, P. A. (2014). The six sigma handbook (p. 25). McGraw-Hill Education. Top of Form
Tabatabaei, S. M. (2014). Designing a Structured Conceptual Model to Develop an Integrated Information System between a Hospital and a Pharmaceutical Company. Journal of Iranian Association of Medical Informatics, 1(1). Top of Form
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