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Managing Human Resources in Health and Social Care Sample Answer

Managing Human Resources in Health and Social Care

Introduction

Recruiting efficient workers remains an important factor to the success of every organization. Consequently, organizations adopt approaches involving training and developing the most effective employees. Within the health and social care fields it is imperative measures aimed at understanding systems used to monitor and promote the development of employees are integrated.

The paper explores the various legislative frameworks that must be observed during recruitment processes. This includes exploring leadership theories which can promote effective team spirit.  This is particularly important to progress the healthcare organization leadership and management of the employees as well as the recruitment processes.

Task 1

• Factors to Be Considered in Planning and Recruiting Individuals

The element of planning and recruitment can be defined as the process through which organizations find and hire best and qualified employees for a job placement in a manner that is timely and sot efficient (Sumelius, Björkman, Ehrnrooth, Mäkelä, & Smale, pp. 569. 2014). This process therefore requires the consideration of an effective planning process in which the requirements of the job are analyzed, the employees are screened and selected based on their qualifications and integrated in the organization. The primary factors that need to be considered in this process include the qualifications of the applicants and their level of experience.

Many health institutions today have significantly increased their attention towards human resource management. Human resource is the major principle of health systems alongside physical capital (Sumelius et.al.2014). Human resources in relation to health can be defined as a diversified non-clinical and clinical staff in charge of both private and public health care. It is important to consider the fact that the most significant input in the health system is its presentation and the benefits realized from these systems.

The first aspect that needs to be considered in the planning and recruitment of employees is the establishment of the overall aim of the hiring process, with particular focus drawn on the aspects an organization would want to achieve. For instance, some organizations may plan to recruit employees in a bid to replace the existing workers as a result of career advancement, retirements, or in some cases the creation of new job positions.  Given this, a clear understanding of the competency, skill sets, and educational experience of individuals remains essential in the recruitment process.

An organization, therefore, needs to take consideration of the availability of employees that are required to fill the job requirements and the need to establish is they already work for the same organization (internal recruitment) or reside within other areas (external recruitment). In instances where these employees are unavailable, the organizations need to consider the financial implications that are associated with their pieces of training to meet the required job levels or the need to offer remunerations and relocation incentives to encourage the skilled workers from other areas. Once the organization determines these aspects, the need to attract the right employees for the available jobs is initiated. The jobs are then advertised in areas where there are skilled workers through the newspapers and local employment centers.

• The Relevancy of Legislative Measures and Policy Frameworks of UK In the Selection, Recruitment and Employment Process of Personnel at Hounslow Care Ltd

It is essential to determine that policies are defined as the functions that determine an organizations principle and actions that are adopted and proposed by an organization. On the other hand, legislations can be defined as laws that are developed by the government to protect and govern the rights of employees within an organization.

It is necessary that each and every country has its own rules and policies that guide them in the recruitment, selection and employment of personnel. Therefore, it is vital for Hounslow care ltd to apply related policies. It is important to note that the prevailing laws in the United Kingdom gives equal opportunities for every citizen irrespective of the race, religion, community or even gender to access healthcare.

The United Kingdom government provides laws and policies that govern the employment, selection and recruitment of a new workforce. The major laws involved in Hounslow care ltd includes The Race Relation Act, Sex Discrimination Act, Employment policy, legislation Employment Relations and lastly but not least The Race Relation (Colvin, & Gough, pp. 1019. 2015). Legislation Employment and Employment policy helps to ensure that equal wages are paid to the employees and also enforces the tribunal methods of employment are adhered to.

The Sex Discrimination Act in this case protects the employees from discrimination within this organization considering the fact that those seeking for job opportunities are frequently discriminated directly or indirectly. Direct discrimination may entail rejecting their training, denying them a promotion, giving hostile conditions or even worse, rejecting people because of their secluded characteristic  (Colvin, & Gough, pp. 1019. 2015). On the other hand, indirect discrimination occurs in situations whereby the terms and the policies of the organization do not favor those individuals with particular protected characteristics.

The Employment Act principally deals with conflict declaration and achievement of the required principles of employment. Hounslow Care ltd is currently focusing on employing more qualified personnel that caters for the whole society. In order for them to effectively achieve this, they must uphold and sustain applications primarily from the people that are not represented in the institution (Colvin, & Gough, pp. 1019. 2015). Additionally, there is a need of supporting the applicants who are bound to feel that equality and justice is not achieved within a recruitment process so that can easily have their issues addressed.

• Evaluation of Different Approaches Used to Ensure the Selection of the Best Personnel’s at Hounslow Care Ltd

In achieving this, it is essential to take cognizance of the two main procedures that should be followed during selection and evaluation of workers. This includes interviewing candidates through conducting tests in the centers. An additional approach includes evaluating and ensuring that the candidate is well equipped and can offer high quality services (Hollenbeck, & Jamieson, pp.380. 2015). Therefore, it is highly essential for Houslow Care ltd and other health institutions to adhere to these approaches so that they can be able to choose qualified workers.

It is important to know that conducting interviews is the most crucial step when choosing employees. When conducting interviews, the interviewer talks about the candidate’s impersonation and can make any conclusion (Hollenbeck, & Jamieson, pp.380. 2015). The main advantage of interviewing is that the candidate can easily be evaluated by the interviewer with no possible mistakes since it is one on one. Additionally, this aids in choosing the best out of the candidates since the interviewer is able to distinguish a more confidence candidate. Another approach that can aid in choosing excellent employees is the use of tests where every candidate conducts a test concerning the type of job that is being offered. It is usually assumed that the outcome of the test depicts the job applicant’s mindset.

(M1). Critical analysis of the different approaches of the recruitment process employed in recruiting individuals at Hounslow Care Ltd

In developing an effective approach of recruitment aimed at aiding in the employment of individuals at Hounslow Care Ltd, it is significant that the job description is clearly developed and that give information on the detailed aspects of the job that include the responsibilities, pay, and reporting requirements. On the other hand, there is a need of developing a skills inventory and a job posting strategy.  This clearly gives a depiction of the systematic interview process to the candidates as well.

Task 2

2.1 How Individuals Interact In Groups within Health and Social Care Settings

2.1.1: Formation of Groups

It is essential to note that the theories of behavior can be defined as the behaviors that are displayed by leaders since behavior remains the single most predictor of a leader’s results, success and influences. The Tuckman’s model remains the most famous theory that explains the manner in which individual’s work in groups. Tuckman divided the team interaction stages in four phases that include the forming phase, storming, norming, and performing. Armstrong believes that the forming phase implies to the high reliance on leadership as an approach for guidance. Employees within these systems await information on determining what is new with everyone within this system, thus retaining their selves’ as cautious, polite and well organized (Armstrong & Laschinger, pp.134, 2006). During this point, the individuals learn to cope with the opportunities and challenges and try to agree to specific matters in handling tasks, and responsibilities effectively.   In order to ensure that interaction and communication is effective between the group members and the co-workers, it is vital that everyone acquires the opportunity to share thoughts, information, and ideas with the aim of knowing each other.

Armstrong alleges that various ideologies are determined to differ within this step for deliberation. Within the step of storming, teams or groups are determined to identify various issues and derive approaches of effectively solving these issues. Storming therefore remains one of the vital steps for a group’s growth (Armstrong & Laschinger, pp.134, 2006). However, this may turn out to be a challenge for individuals within the team who have an issue with disputes. This therefore determines the fact that every individual within the team needs to reflect patience and have the capacity of bearing to the issues since avoiding the element of tolerance and patience within a group may turn out to be a challenge in achieving success within an organization. The efforts of the managers and the supervisors are therefore essential in directing leadership and behavioral patterns within the process.

The forming stage is another essential stage that allows the group members to agree, frankly discuss issues in regards to their views and ideologies with the aim of adjusting to the behavioral patterns and attitudes of the others with the aim of developing an effective work habit (Rodgers, pp. 373.2014). This therefore sees the members of a team agree in the rules and values including the change of methods and the inclusion of professional patterns. Managers and supervisors are bound to turn out as more energetic with the capacity to improve more.

2.1.2 Linking the Theories to Health and Social Care

In light of the formation of group’s theory, it is important to determine that the theory primary guides on how effective groups can be developed within the health and social care industry. The theory can be incorporated within this industry in the formation of effective groups that goes through the formation process (Rodgers, pp. 373.2014).  The Belbin theory on the other hand provides appropriate approaches through which groups can work in partnership. The two theories in this case would aid in the formation of an effective group that incorporates the element of teamwork in the achievement of goals.

2.2. Approaches Used By the Staff within Different Levels in Promoting Efficient Team Work at Hounslow Care Home Ltd

At Hounslow Care Home Ltd, the element of teamwork helps in initiating a collaborative effort between group members geared towards the achievement of an organizations goal (Rodgers, pp. 373.2014). Team working therefore brings several individuals within a group together in addressing some of the needs of an organization through the incorporation of group activities where individuals are assigned different roles within the team.

In line with this, it is important to consider the types of groups that include the formal and the informal groups (Rodgers, pp. 373.2014). Formal groups are developed by an organizations manager with the aim of achieving a specified goal that meets the needs of an organization. Formal groups exist within organization for the purpose of performing and achieving specific goals and objectives of an organization. On the other hand, informal groups may be considered as self-created groups that are formed for several reasons to fulfill the needs of the workers or teams.

2.2.1 Advantages of Teamwork

Teamwork has the capacity to grant the members of a team an opportunity to learn from each member, thus presenting a potential workforce that is flexible in meeting the needs of an organization (Rodgers, pp. 373.2014). On the other hand, teamwork presents members and an organization the opportunity to combine different abilities and ideas together, thus making it easier to discover new work approaches.

2.2.2 Disadvantages of Teamwork

Team members are likely to experience less motivation and enter into conflicts especially n events where the interests of the team members fail to match an organizations objective. Change resistance also remains one of the challenges that teams are bound to face within a team.

It is imperative to determine the fact that there is not a single developed approach that may be considered as essential in working with a team collaboratively (Rodgers, pp. 373.2014). This is attributed to the fact that teams are unique and need to locate their own collaborative working methods in an effect manner. In consideration of Hounslow Care Home Ltd, there is a need to take consideration of the following approaches in establishing an effective team working relationship.

1. There is a need to ensure that the core objectives of a team and understood explicitly and accepted by every individual.
2. There is a need to consider the diversity of personality’s ad skills as one of the essential factors in ensuring a team is effectively working. This therefore requires that the members of a team employ their strengths in supplementing the weaknesses of others.
3. It is important that the levels of transparency and understanding about the responsibilities of the employees is understood clearly.
4. The members also need to discuss about some of the different subjects that allow them to meet at a point of agreement. This requires that they are provided with the opportunity that grants them social time, a factor that opens communication.
5. Cultivating trust within the members of a team through the spending of personal time with the team members is essential in understanding the team members.
6. Engaging the group members within activities that are socially inclined mitigates the barriers that may hamper the performance of the team.

D.3 Creative Thinking in the Planning, Development and Building of an Effective Team in Hounslow Care Home Ltd

In this case, one of the essential elements that I considered in developing an effective group in this organization was to ensure that the diversity of the group members was considered in the formation of the group. This helped in blending different individuals with different traits and abilities within the group, a factor that developed unity of purpose within the group.

Task 3

3.1 How the Performances of Employees Working Within the Health/Social Care Can Be Appraised

The monitoring of the performance of employees can be achieved through several approaches. First and foremost, the identification of the current employee’s performance where improvements are considered as indicators can be developed in a bid to establish the milestones an organization achieves. To ensure these improvements are achieved, the managers are required to link them with the team’s objectives and aims, an aspect that enables employees to understand their roles within the teams.

The element of performance management entails a process that seeks to establish a shared understanding on the aspects that need to be achieved and the manner in which they can be achieved in managing people, a factor that increases the chances of an organization in achieving success (Downey, et.al.2011, pp 280). This therefore determines the fact that several approaches developed to measure performance within an individual in the health care sector and social organization. The approach in this case involves the improvement of the candidates, marketing and performances, a factor that determines the appropriate avenues of improving the performance levels of individuals, the evaluation of specified standards through the inclusion of tests and fixing of standards that need to be achieved.

The manner in which performances of individuals are measured is termed as performance appraisal (Downey, Lee, & Stough, pp. 280.2011). There are five primary approaches of performance evaluation that includes: measurement, feedback, inclusion of positive reinforcement, the sharing of ideas and reaching an agreement. Measurement means the achievement of an organization goals established, with the individual performance level requiring appraisal.

When this information is provided, the individuals within an organization are determined in reference to their performance and progress, a factor that provides feedback (Downey, Lee, & Stough, pp. 280.2011). Positive feedback in relation to criticisms needs to be made in regards to the matters that need to be developed, a factor that initiates a positive and constructive reinforcement. The exchange and sharing of ideas within the next phase in a situation where challenges are faced is measured with the aim of determining the way of recovering performance. Agreement determines the last phase in which employees are considered to understand their objectives and targets and how these may be achieved.

3.2 Individual Training and Development Needs and How They Can Be Identified At Hounslow Care Home Ltd.

In order to identify the development and training needs of the employees, the organization needs to re-evaluate their institution’s business goals with the aim of addressing the crucial activities that include the monitoring of performance quality, the assessment of problem domains, the evaluation of weak points and appraisal (Van Bogaert et.al. 2016). It is essential to consider that everyone has flows and need to keep updates on where there is a need of expanding their knowledge base. After a close observation and measurement of the employee’s performance and progress, the outcomes are achieved that enables the organization to understand the population’s training needs and what is required during training.  In this case, having a clear understanding of the employees at Hounslow care Home Ltd helps in developing appropriate training approaches for the employees.

Hounslow care Home Ltd needs to provide the employees with appropriate training resource’s that are aimed at completing the learning process and that advances the aspect of knowledge acquisition and improves the skills  expertise, ideas, concepts, and behaviors of employees progress and performances  (Van Bogaert, et.al,2016). This can be depicted in an instance where the employees within this organization lack proper communicational skills. After measurement and evaluation, the management of the organization developed a training program aimed at developing these skills among the employees.

3.3 Different Strategies Aimed At Promoting the Continuing Development of Individuals in This Sector

3.3.0 Supervision and Appraisal

Performance incentives and feedback remains fundamental within an organization and that are developed to promote the continuous development of employees within the healthcare sector. Performance feedback infers to a vital approach developed to enhance and boost the performance level of employees in cases where feedback is not provided on how individuals may understand on the performances done (Decramer, Smolders, & Vanderstraeten, pp.354.2013). In this instance, employees need to have information in regards to how they can enhance their professional careers within the sector. Through performance feedback’s, the positive and the negative individual’s within an organization  are given the opportunity to solve issues since this aspect updates them on their weaknesses and mistakes and provides them with the opportunity to learn. Performance feedback does not only enlighten the employees on their weaknesses, but provides them with the recommendation of how they can be trained (Decramer, Smolders, & Vanderstraeten, pp.354.2013).

3.3.1 Training versus Education

On the other had, it is imperative to training and education remains significant in promoting the continual development of employees within this sector. The healthcare organization clearly needs to invest in the training and development of its employees in order to effectively improve on their skills and competencies within the work environment (Decramer et.a.2013, pp.315). As detailed, an organization aiming to be effective in the market needs to ensure that its employees are trained to improve their current and future knowledge and performance of employees through an approach that includes the increase of their ability to learn. Appropriate performance based incentives are essential in motivating the employees and considers the increments of wages and the provision of training and developmental programs as part of the benefits enjoyed by the employees.

3.3.2 Mentoring

Mentoring the employees is considered as another effective approach that organizations may use in ensuring the continual development of their employees. The managers in this case are required to guide the employees by offering mentorship and training programs aimed at improving the skills of the employees within their job functions.

D1)     How to Monitor My Own Personal Training and   Development Needs

In determining my personal training and development needs, it is important to consider the level of productivity within my department. This can be determined through the evaluation of the achieved goals in relation to the organizations goals that will determine the need of training and development.

Task 4

4.1 Leadership Theories That Apply In This Industry

Theoretical, theory explains that leadership patterns and styles commonly depend on the level of leadership. The theory also alludes to the fact that the most successful style of leadership is determined by the conditions under which leaders are subjected to. According to this theory, it is equally important to understand that leadership has three main branches which include democratic, laissez faire styles and authoritarian. Among the three, it is considered that authoritarian is the most efficient especially for the period of disaster (Manroop, Singh, & Ezzedeen, pp.780.2014). However, if a leader decides to use this method every time, it ends up failing since it does not gratify the members. On the other hand, a leader who uses the democratic form of leadership successfully runs his empire since it is most simple and suitable for many situations. There are two main theories of leadership that affect health care facilities which include: transactional theory and the transformational theory.

4.0.1 Transactional Theory

The transactional leadership approach is one that incorporates the element of employee motivation through appeals made through their own interests. In this case, transactional leaders are granted powers from their authorities and responsibilities within an organization, with the employees expected to follow and obey the formal instructions offered by such a leader (Manroop, et.al.2014, pp.345). Transactional leaders on the other hand believe in motivating the employees through the inclusion of punishments and rewards.

4.0.2 Transformational Theory

The transformational approach of leadership is one that sees leaders and their subjects raise one another in levels of motivation and morality in order to meet their shared goals. Transformational leaders in this case are viewed as effective and are likely to collaborate wit the employees with the aim of achieving the goals of an organization.

Application of these Theories in this Industry

            Since the behavioral theory of leadership aids in reaching to an agreement, it should be used in both social and health care institutions. If this theory is formulated within the conceptual framework of an organization by the leaders in social workplaces, it would be exceptionally easy for t to administer responsibilities and duties for the subordinates. On the other hand, situational theory is more useful in areas where more complicated issues are involved.

4.2 How working relationships can be managed at Houslow care Ltd

Every worker in Houslow care ltd should be positioned accordingly so as to ensure that work is easily monitored. On the other hand, there are other aspects that can be used to ensure that work is administered effectively (Mitchell, Obeidat, & Bray, pp.901. 2013). For example, trust is the main fundamental aspect of any working environment. This can be achieved through the inclusion of teamwork and teambuilding within an organization.

Secondly, employees in Houslow care ltd should know that in any working environment, innovation is very much necessary in order for the organization to offer effective and quality services (Mitchell et.al.2013, pp.901). In order to incorporate this culture within the functions of this institution, it is important that the leaders incorporate the use of emotional intelligence in practice. They should also consider the fact that communication and mutual understanding among the employees is also very vital, a factor that can be achieved through constructive feedback within the organization.

4.3 Evaluating the developments that have been influenced by management approaches

Leadership basically refers to a dynamic and lively relationship between workers and leaders who have a universal interest and are principally motivated by better results (Mitchell, et.al.2013).Team working means working collectively in order to jointly achieve the goals set by an organization.

Actually, team working is the most crucial aspect and each institution should apply as it helps the workers to perform their duties effectively. According to some assessments that have been made, it is important to know that teamwork generates incredible performance and thus should be highly recommended through the initiation of confidence within the team members (Mitchell, et.al.2013).

Recruitment on the other hand entails choosing the most qualified candidates amongst the many who turn up for interviews. In addition, employers need to develop effective communication approaches in order to corporate as teams. Additionally, organizations and managers need to take cognizance of their career development in order to remain relevant in skills.

 (M3)    Comparison of how different leadership styles can be used within your branch of Hounslow Care Ltd

It is important to consider the fact that leadership remains an essential element for any entity. Different managers present different leadership styles in impacting productivity among the employees. However, it is important to note that an effective leadership style would impact the growth and development of the organization immensely. Employing the delegative approach of leadership would not be an effective approach of leading the organization and the employees to the achievement of their goals since the leaders are in most cases bound to arrive on decisions on their own. However, the participative leadership approach would be effective since the leaders include the participation of the employees in the decision-making process, a factor that would yield results in this organization.

D2. How to address the dilemma of a member of staff who was underperforming

Many organizations consider firing their staff members who do not perform within their organizations. However, it is essential to consider that the underperforming staff members are sometimes affected by some work-related situations that hinder their performance. This would, therefore, require an approach that would ensure that the staffs are motivated and are trained to remain productive within the organization.

Managing Human Resources in Health and Social Care Conclusion

This study has in this case discovered that recruiting best workers is important to every organization. This paper seeks to describe the approaches which involve training and developing the most effective employees. The aims at improving at understanding systems used to monitor and promote the development of employees so that they can work as a team.

Managing Human Resources in Health and Social Care References

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