OL-322-Q6652 Managing Organizational Change
Southern New Hampshire University
Dr. Victor Wang
As an organizational change advisory, it is a pleasure to be given the opportunity to assist ABC Company on changing and shaping your business. We understand that it can stressful during the changes; however, we trust that with these changes it can be successful, and we are here to support you and your organization along the way.
After reviewing ABC’s business operations, there is a few things that would need attention to. The first thing that I have taken notice is the lack of management and leadership because the President is barely involved with day to day business and business is only conducted from home that leaves little or no contact with managements and leadership. Which leads to poor correspondence between the President and downstream within the organization. The third area that needs attention is perseverance within the organization amount the employees and associates which leads ABC’s turnover rate to be very broad.
This suggests agents don’t regard the staffs and exhibit no immovability to it. Eventually is the augmentation in feature. The organization has been and worked for quite a while under these management with immaterial changes along these lines leaving the organization torpid and unfit to create.
For ABC Company to stay in business. Things needs to change within the organization, the business operations and quality needs to improve. The President and management need to have a grip of the business operations, which means that the President to be more involved in day to day business decision and make any necessary changes that is needed. The President needs to be in the office more and conduct business and meetings on a face to face communications which will gives managements and leaders to address any concern they may have regarding business operations. This will assist the managements to have a better understand and plans for a successful implement and execution of changes with employees. This will also give the employees a chance to voice their concerns and is able to taken the changes if they have a better understand and trust with the management team. By giving the employees a chance to take part of the changes this will make them feel valued and loyal towards the company which ABC Company will have a less turnover rate. One last suggestion would be looking into another location and which will help ABC Company to expand their products into other areas; however, this process must take time and researching areas for the next location.
Positive guest experience is mainly the result of guests who have positive encounters and interactions with employees who provide the utmost quality service. Based on the hospitality industry you chose in Assignment 1- HOTEL INDUSTRY, identify methods, strategies, and tools this industry uses to deliver the “wow” factor and enhance the guest experience.
Write a five to six (5-6) page paper in which you:
Describe how the industry involves the guest in order to provide quality service.
Summarize two (2) service standards the industry uses to meet customer expectations.
Recommend one (1) “wow” element the industry could apply to each of the two (2) service standards in order to make the guest’s experience more memorable.
Recommend at least one (1) way the industry could better provide information to its guests.
Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other websites do not quality as academic resources.
Your assignment must follow these formatting requirements:
This course requires use of new Strayer Writing Standards (SWS). The format is different than other Strayer University courses. Please take a moment to review the SWS documentation for details.
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow SWS or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required page length.
The specific course learning outcomes associated with this assignment are:
Explain the typical service expectations of customers and the behaviors associated with providing these services.
Apply service quality standards used in other industries to the hospitality industry.
Synthesize customer perceptions into service performance standards.
Assess and implement quality standards as a “turnaround strategy.”
Use technology and information resources to research issues in quality service assurance.
Write clearly and concisely about quality service assurance using proper writing mechanics.
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This is an individual assignment. The work must be your own original work; all sources including internet sites must be fully and properly referenced. The maximum word count for each question is given below. You must avoid any breach of the University’s assessment regulations. You are encouraged to use graphs or charts to illustrate your answers.
Weighting: This assessment carries 25% of the total module marks.
Word limit guide: 1000 words excluding references.
Deadline: Wednesday 6th March 2019 by 13:00 (UK time) – work must be submitted on-line through Blackboard/Alternative Assessment. A Turnitin link will be created for this purpose. It will be marked anonymously.
Feedback: Wednesday, 27th March 2019 at 17:00, via Blackboard.
This assignment builds on the seminar activities you have undertaken in the first two weeks of the module and provides some contextual background for the simulation game by looking at emerging trends in the ‘real world’ sneaker market.
1. Access the Statista (2019) website:
Gather data on the Athletic footwear market in the UK and one other
European country (this should include revenues, sales volume, price, sales channels, market shares of brands and any other indicators you consider relevant). Use this to produce a comparative analysis of the two markets setting out their key similarities and differences. (Word limit: 700 words; 70 marks).
Ref: https://www.statista.com/outlook/11020000/156/athletic-footwear
Please try to create your own charts using Excel wherever possible.
2. Read the article: ‘Sneakernomics: All change in the trainer business’, BBC News, 30th December 2018 (Available as a pdf on Blackboard)
Write a short summary of the article explaining the key arguments it makes and critically reviewing its conclusions. (Word limit: 300 words; 30 marks).
You are encouraged to bring in your own ideas, but these should be based on evidence from wider reading or research.
From the Module Handbook
The assignment is designed to:
Test students’ ability to use their research skills to identify and select appropriate financial and economic data, gathered using a range of media, to analyse the particular market on which the simulation game is focused and to present this in the form of a market briefing.
4. Use quantitative information to verify and extend existing theory;
6. Critically review current research and critically evaluate assumptions, abstract concepts and data to make own judgement;
7. Understand and apply suitable business and management research methods.
Assessment Criteria
Students will be assessed on their:
• Skills in research and data gathering
• Quality of analysis of a particular market
• Presentation of findings in an appropriate format Equally weighted criteria
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Advocacy for Clients: Promoting Action in Your Organization
Advocacy for Clients: Promoting Action in Your Organization
POWER-POINT PRESENTATION
According to Migration Policy Institute (MPI, 2018) the US “has been the top destination for international migrants since at least 1960, with one-fifth of the world’s migrants living there as of 2017. Despite its long history of immigration, the United States has oscillated between perceiving immigration as a valuable resource and as a major challenge” (para 1). MPI reported that as of 2016 nearly 44 million immigrants were residing in the US comprising 13.5% of the population. Further, according to the 2017 Current Population Survey, immigrants and their US-born children comprised 27% of the US population (86.4 million people).
According to Sue and Sue (2016) reasons for migration include escaping poverty or political unrest and seeking a better quality of life. Yet conditions for immigrants to the US, especially for undocumented immigrants, may include poverty-level wages, sexual abuse or gang violence, and or lack thereof health insurance. Given the large percentage formed by immigrants in our society, it is critical for counselors and therapists to understand the historical and sociopolitical factors, cultural and gender characteristics, and resulting implications for effective counseling or therapy and advocacy with immigrants and their US-born children.
Scenario
Your Site Supervisor has been observing your counseling or therapy practice with diverse clients on site over the quarter. She notes that you have consistently taken care to consider how your worldview influences your counseling or therapy practice and that you have also been conscientious in building your awareness, knowledge, and skill of the diverse clients assigned to you.
She anticipates a position will be opening up soon and sees an opportunity for you to showcase your expertise. Since there has been an increase in clients from local immigrant and refugee populations in the past year and the team would all benefit from what you have learned, she asks you to prepare a PowerPoint presentation for an upcoming team meeting.
Since there is a full agenda for the team meeting the two of you meet to develop a brief list of topics that will be most helpful for the team.
Sue, D. W., & Sue, D. (2016). Counseling the culturally diverse: Theory and practice (7th ed.). Hoboken, NJ: Wiley.
Assignment Instructions
Create a PowerPoint presentation that succinctly conveys the challenges faced by an immigrant or refugee population (you may choose a population that was presented in Riverbend City: Experiences and Challenges in Help Seeking Among Immigrants and Refugees, your textbook, or one of relevance from your own life or professional experience), as well as the counselor or therapist’s and organizational roles in helping individuals and families meet and overcome these challenges. Your PowerPoint should also provide some education regarding strategies and resources for working with an immigrant or refugee population.
For the challenges faced by your chosen population, you may select from content from the Riverbend City media piece, your textbook, outside literature, or personal experiences.
You will be required to record an audio of your presentation for the 3 to 5-minute advocacy section only.
For an example of a recording of an advocacy pitch focused on the organizational level, you may wish to review the following:
Literacy Advocacy at the Organizational Level (linked in the Resources).
In your presentation, make sure you address the following:
Describe the characteristics and concerns of an immigrant or refugee population.
Identify roles and strategies for a counselor or therapist to adopt that could help address the challenges for immigrant families related to acculturation.
Explain the challenges and barriers for a selected population with regards to optimal development, mental health, and help-seeking.
Present the counseling or therapy practice implications that are key for team members in order to effectively assess and work with individuals and families from a selected population.
Advocate for resources the agency needs to increase the accessibility of services and more effectively serve the population.
This is the portion of your PowerPoint for which you need to record 3–5 minutes of audio.
See Slide 7 in Unit 9 – Advocacy Presentation Sample Template (linked in the resources).
Submissions that do not include an audio recording of this portion of the presentation will receive a lower grade.
Communicate a presentation in a manner that effectively informs the audience about culturally alert practices, is appealing visually, as well as persuasive and respectful in its message.
The Unit 9 – Advocacy Presentation Sample Template (linked in the resources) provides you with an example structure for this assignment. It also provides some guidance, or ideas, about what you might want to include in each section in order to successfully address all of the scoring guide criteria for the assignment.
If you would like additional information about using PowerPoint the Microsoft Office Software Tutorials linked below has a number of links and resources that you may find useful.
If you need more information about using Kaltura to record the advocacy portion of your presentation, consult the Using Kaltura resource linked below.
Submission Requirements
Your PowerPoint should meet the following requirements:
Template: Use the template provided in the resources.
Length: A minimum of 7–10 bulleted slides.
Notes: Speaker notes that fully explain each slide.
Written communication: Written communication must be grammatically correct and free of errors that detract from the overall message. Writing should be consistent with the graduate-level scholarship.
APA formatting: Appropriate APA citations and peer-reviewed references on each slide, as well as a reference list slide at the end, as necessary.
You may wish to review the following APA resource (linked in the Resources) if you have questions about APA Style and Format
Number of resources: A minimum of five scholarly resources from peer-reviewed journals published within the past 5–7 years. Distinguished submissions typically exceed this minimum.
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Directions: Produce an original, cogent argument using any one of the choices below as your starting point. Impress us with your ability to locate and incorporate relevant ‘secondary sources’, i.e. reasonably current philosophy journal articles into your work.
A1. Green, “When is ‘Everyone’s Doing It’ a Moral Justification?”
A2. Davis, “Some Paradoxes of Whistleblowing”
A3. Moore, “What is Really Unethical about Insider Trading?”
A4. Hoffman, “Business and Environmental Ethics”
Length: 6 – 8 double-spaced pages
Primary source: As indicated in the choice
Secondary sources: 4 – 6 (see Rule 2a)
Required method of citation: MLA style, but include a separate title page (see Rule 4b) Due:
24 Mar; Deadline: 26 Mar, 4.00p (see esp. Rule 8)
Lateness deduction: 10% per solar day, until both versions are in (see Rule 7)
The Rules
1. General. Develop an original, textually informed, and philosophical (vs. literary, historical, scientific, religious, etc.) response to any ONE of the choices indicated above. Your ‘assessment’ (see Rule 4a) should take the form of a cogent or sound argument. FYI, the premises in a sound argument guarantee the truth of their conclusion, but in a cogent one they establish only that their conclusion is likely.
2. Evidence. a) Two sorts are required: primary (= the author(s) and reading(s) indicated in the question) and secondary (= scholarship in related research literature). For 100-level courses, you are expected to include three to five secondary sources in addition to the primary one(s); for 200- level courses, it’s four to six. Dictionaries, encyclopedias, webpages (even those by university professors), newspapers, magazines, pamphlets, and the like are prohibited because they carry little to no weight, at least when compared to peer-reviewed articles written by experts in the particular field of research – and that’s why you’ll lose marks if you include them.
b) Many students get quite angry when they realize – inevitably too late to do anything about it – that if they’d only remembered this Rule 2 they could’ve avoided losing all those marks under the ‘quality of research’ parameter (see Rule 5 below). Your paper constitutes a research task whose leeway while considerable does not extend so far as to permit you to include in your supporting evidence what has here been categorically defined as out of bounds, or to exclude what has here been required. Think long and hard about this: It’s a big part of my job to make scholarly demands of you and an even bigger part of yours to do everything in your power to fulfil them. This rule in no way precludes you from surprising us with your inventiveness in fulfilling those expectations.
3. Length. For 100-level courses, four to six double-spaced pages in a no-nonsense font (e.g. Times New Roman 12) and 1″ margins all around; for 200-level, the page count is six to eight. (See illustration in Rule 4c below.)
4. Format. (a) First half of paper = analysis, description; all your ‘research’ is to be confined to this half, including explanations and/or examples of points expressed in the primary material; secondary sources are often quite helpful for this purpose. Second half of paper = assessment, evaluation; your own argument is restricted to this half. Because ‘your own argument’ = your point plus your reasons, if you agree with A’s argument then it falls to you to say why you think A’s reasons are such good ones. If the reporter’s job is to describe things accurately but the editor’s is to express a well-reasoned opinion about something that’s already been reported, then be a reporter in the first half and an editor in the second.
(b) Small but significant tweak. Steal a bit of space from the first half of your paper for a vitally important sub-section: the ‘Abstract’. Divide its 50-word limit into no more than two sentences, one expressing your point and the other expressing your supporting reasons. The abstract is a summary of your own argument (= your intellectual results) rather than about what you’ll be doing in the paper. (If you don’t know what an argument is, find out before you lose lots of marks under the ‘quality of own argument’ parameter just because you didn’t.) In this way, the abstract – in effect a ‘report’ on your own argument – naturally belongs in the first half of your paper. Note that MLA format reserves some space for name, course, title, etc. on the first page of the body; for our purposes, move that information to your title page and use the resulting freed- up space for your abstract. Papers lacking this two-sentence abstract will not earn a grade higher than B+ no matter how excellent they otherwise are; it’s hard work, but once you actually do it you’ll see why it was worth learning how to do.
Abstract
(goof example) In this paper I will argue that X. My main reason is that Y.
In this case, X and Y are statements, and as such it makes sense to ask whether or not they are true, but not whether or not they exist.
compare:
(Bad example) In this paper I will discuss X, which will be compared to Y.
Here, X and Y are subjects or topics but not statements, and as such it might make sense to ask whether or not they exist, but not whether or not they are true. This sort of paper uses words to say things (maybe interesting, maybe not) without ever actually arguing anything. Only an argument even attempts to make a point.
Warning: Any such paper will fail to meet the expectations of this course unless your ‘discussion’ is in fact an argument.
(Bad example) A thinks X. A’s main reason is Y.
This is a descriptive report on A’s argument rather than one of your own. The most that can be said, in this scenario, is that it’s true that something exists – namely that the author’s argument is in fact what you say it is.
Warning: Any such paper will fail to meet the expectations of this course because you are to invent an argument of your own rather than to present someone else’s.
5. Evaluation criteria. Major criterion: Quality of content (80%, divided equally between ‘quality of own argument’ and ‘quality of research’). Minor criterion: Quality of expression (20%), including such things as clarity, substance, conciseness, spelling/grammar, and eloquence; this parameter also covers lots of other things, for instance those pertinent to format (quality of Title page, Works Cited page, and section sub-titles) as well as style of referencing. Evaluation form included below; please attach a duly filled-in copy to the physical version you hand in for formal evaluation.
6. Deductions. Submission of work for credit in this course implies your acceptance of the following:
a) It loses some marks due to lateness. The lateness penalty is 10% per solar day (e.g. from Mon 8.31 a.m. to Tue 8.30 a.m.); note that the lateness clock doesn’t stop ticking just because the University is open when you’re ready to hand in your work: I or my designate (but not a department secretary) must also be physically available to receive it. So: If you miss me because I’m not on campus that day (e.g. Thursdays, Fridays), then you’ve just lost another 10% for each of them. The price clearly goes up very quickly.
b) It loses some marks due to unoriginality. A SafeAssign “matching score” above 25% often indicates that you’re relying too much on others and not enough on yourself. Each additional 5% block beyond the limit (26–30%, 31–35%, etc.) in the body of your paper is subject to an unoriginality penalty of 5%.
c) It loses all marks due to the particular sort of unoriginality known as plagiarism. The crime of ACADEMIC THEFT doesn’t distinguish between ‘not much’ on one hand and ‘too much’ on the other, so correct it before it’s too late to avoid sinking your ship – in this course if not also beyond. The consequences are severe and uncompromising (see FAHSS template for definition). Use your 48-hour penalty-free extension to make any needed adjustments given the feedback from SafeAssign’s “Matching Score” feature. It’s as easy to fix as giving credit where it belongs and thus explains why the penalty for not fixing it is so significant. The due date is preliminary and for a private informational purpose whereas the deadline is final and for a public declaratory one.
7. Completeness. Papers will remain unevaluated (while lateness penalties continue to accrue) until they are complete, and they are not ‘complete’ until they are submitted in two formats: (i) physical, directly to me – or, if for some good reason that is not possible, to my assistant – and (ii) electronic, directly via Blackboard (Resources > ‘Research assignment upload link’; to discover the “Matching” score for yours, upload your file, click ‘Submit’, and wait for your SafeAssign matching score to be returned; it takes a little while, so be patient). It is the later of these two dates/times (physical/electronic) that will count for official ‘submitted by’ purposes. You are advised to check for unoriginality and plagiarism well before the deadline, because after that although you’ll be able to submit your work you’ll not be able to make any needed adjustments to it; in order to check for unoriginality you will need to ensure that your file type (*.docx, *.pdf, etc.) can actually be processed by SafeAssign. Also, you’ll find that any reason along the lines of “But *&^%$#@!, I’ve never used SafeAssign before!” will go absolutely nowhere with me. Always upload your latest version in case of horrifying last-minute computer-related malfunctions, just to be sure you have something on file even if it’s not the final and best response you were able eventually to formulate. Note that physical papers will not be accepted unless they are stapled in the upper left-hand corner: no dog-ears, envelopes, ribbons, or paper clips.
8. Extensions. Everyone gets two no-questions-asked penalty-free days. Don’t confuse the DUE DATE
Page4of 6
and the DEADLINE; the due date/time does not include an extension sufficient to handle all emergencies whether computer-related or not (e.g. morbidity, mortality) that arise in the last two days. That’s why the the time budget stipulated in Rule 6 above includes your having set aside 48 hours to make any needed adjustments to your unoriginality score on SafeAssign. Get started, then, as soon as the choices are published so that you can absorb any delays imposed by the things beyond your control in those last two days – everyone knows they always happen at the worst possible time (the last day or two), so if you plan for them you won’t be devastated. On the plus side, if nothing terribly devastating happens, you’ll be able to improve your work even more given the windfall of two extra days.
If you need more than that, though, you have to pay the lateness fee. Lateness continues until you provide me with a copy of the documentary evidence in support of a compassionate-grounds claim (see FAHSS course outline template).
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PART A: REPLY WITH YOUR OWN WORDS WITH 100 WORDS+:
Rebecca:
I have in fact heard of Airbnb and I have also used Airbnb and it was a very pleasant experience. But before this video I did not know a lot about this company including how it started, I found that story pretty interesting and I was a little surprised that a big company like that was so easily made. The thing that this company did differently was that Joe Gebbia decided that there needed to be a better and more reliable way to trust people and have the customers feel safe in the house they are staying in. The way he accomplished this is by creating a review section for Airbnb and it is not just a review of the house and the host but also of the are and overall experience that was had at the particular location.
Part B: REPLY WITH YOUR OWN WORDS WITH 100 WORDS+:
Antonio:
AirBnB, I’ve heard of this company and after watching the video I had no clue of how it was started. Joe Gebbia is the prime example of entrepreneurship in times of need. There was a need to make money to pay his rent after his roommate had moved out. He recognized there would be an event coming to town with plenty of guest needed a place to stay but no rooms was available. Being the creative mind he were, he thought fast and provided room and breakfast to the guest by opening up his home and letting strangers stay. This was dangerous and he took the risk and made the money he needed for his rent and creating a company to provides comfortable stay for guest for any occasion. The idea of having breakfast for the guess was great for their brands and that added service make guess feel like the are home. Creating trust was a bit uncomfortable at first but Joe knew that he would have to give up his comfort to make his guess comfortable and he saw the difference it made. Airbnb are used by million of guest in America, the rates are cheap and homes are spacious.
You can get a comfortable stay no matter what
your family size is.
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Given the following information for Jawa Corp. prepare a full cash budget for the months of April, May, and June.
Feb Mar Apr May June July
Sales in Units 10,000 12,000 15,100 16,250 16,675 16,000
All units are sold at a price of $24.75, with a per unit cost of $13.50. Sales are collected as follows: 60% month of sale, 30% month after sale and remainder 2nd month after sale. Purchases of materials, which account for 50% of the product cost (remainder of the product cost is Factory worker wages) are paid for 75% month of purchase and 25% month after purchase. Materials are purchased a month in advance.
In addition the following are paid monthly: Building Lease $21,750, Office salaries $10,500, Management Salaries $20,000, Trash removal $1,500, Utilities based on a rate of 20 cents per unit, Payroll taxes at the rate of 7.65% (paid on all wages), Equipment maintenance based on a rate of 35 cents per unit.
The company will also be making the following payments: May Insurance payment for the months of May-July $15,000, In April Income tax deposit of $30,000, the company will declare a quarterly dividend in May to be paid June 15th of $25,000, Employee first aid training at a cost of $2,500 is planned for July.
Depreciation is $21,265 per month based on straight line and Income taxes are based on an average effective tax rate of 11.50%.
At the start of April the company had a cash balance of $35,450.
Requirement #2
Based on the previous information prepare a traditional income statement (in proper format) for the month of June.
Requirement #3
The company likes to maintain a cash balance of $30,000 at all times. They are considering purchasing new machinery at the beginning of July at a cost of $175,000. Do they have a sufficient amount of cash on hand to make this purchase or would they need to make arrangements for any financing?
Requirement #4
Given that the company has the following dividend policy:
Dividends are paid quarterly based on the annual rate of $2.00 per share.
How many shares of stock are currently outstanding?
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Business Research Analytics.Discuss your strategy to prevent plagiarism in the authoring of a well-researched and written paper.
Be sure to incorporate information from the literature (in-text citations) to support your response and include your APA references at the end of your discussion.
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