Identify and assess all resources available to this population. Include the strengths and weaknesses of the resources.
Provide evidence to support your assessment and discussion points.
This is Prince Georges County. Please two pages with APA Format and college grammar and due in 5 days
SAMPLE ANSWER
Assessing Resources
Different states have different resources available to their people. These resources are important as they enhance the living standards of the residents. This paper deliberates on the resources available to the population of Prince George County. This is one of the counties of the Maryland state in the USA that borders Washington D.C. The county population estimate by the year 2010 was at 863, 420 people, making it second in terms of population density in the Maryland state (Prince George County, 2015).
Like any other county in the USA, Prince George County has an array of resources that support the people. These resources include, hospitals, learning institutions, transportation infrastructure, recreational facilities, highways, child centers, worshiping places, shopping malls, industries, and companies that offer employment to the people among many others.
The country has invested in education hence, has established enough learning institutions to provide learning services to its people. In the county, more than 86 percent of the people that are aged above 25 years have attained high school education or high level of education. More than 30 percent of the people above the age of 25 years are graduates holding either a bachelor or professional degree (Prince George County, 2015). This is therefore an indication of the value the country has placed on education. This is therefore, strength because when people are educated, the level of poverty reduces because they can easily gain employment or create new jobs.
The county as well is religious as it has a presence of more than 800 churches. It also has Buddhist and Hindu temples, synagogues, and mosques. These churches cover 14 square kilometers of land. This is a very important resource because it has helped to alleviate the morals of the people. Incidences of crime in the country are low compared to other counties hence, strength.
The county as well, has various organizations and business that contribute to the economic development. Businesses as well provide employment to the population hence, helping improve their living standards. Examples of major employers include organizations such as United Parcel Service, Verizon, Giant, and Marriott International among many others (Prince George County, 2015).
The county is also endowed with superb transportation services. The county has quite a number of major highways that facilitate transportation. The county as well has various bus services and heavy rail passenger service that service booth the county and outside the county. The strength of this resource is that it has also put into consideration people with disabilities such as handicapped. These people have a regional Metro Access para-transit system that caters for the handicapped people in the county.
The country has as well recreation and other youth services that population utilizes. The county has five star hotels and recreational locations that people visit to relax and take some rest from their daily hassles. Tourists’ sites are also available. Tourists use ferries for easier movement (Tuss, 2008). The county has as well various sports grounds that nurture youth’s talents. The county was ranked among the prospective counties in the basketball talent pool.
The county as well has hospitals that offer various health care services to the population. Health is a fundamental human right that people should not be denied. The county has made efforts to ensure that these health facilities are well resources and equipped to provide high quality services. The weaknesses in this sector is laxity and poor provision of child and women centered services in some of the facilities hence, affecting the health outcomes of some people (Prince George County, 2015).
The county in nutshell has vast resources available to its population. The quality of life of people is good because of these resources. People have an opportunity to pursue their studies because of availability of adequate learning institutions; they have better transport services, health care and recreational services among others.
Human Resource Management and Relationship Order Instructions: The relationship between employer and employees is crucial in ensuring high levels of performance and a clear return on investment.
Human Resource Management and Relationship
The balance of power is tipped in favor of the organization in this relationship – after all, the organization has the ultimate say in who is employed, under what terms and conditions they are employed and how they are rewarded. In some economies, employees have organized themselves into trade unions as a means of dealing with this inherent imbalance of power, yet these unions are experiencing a decline in membership in many industries. Although this may initially appear to be good news for employers, it would appear short-sighted to ignore the bargaining power still held by workers, especially those in short supply, who are able to make choices about who they work for and what they consider the appropriate level of reward.
In this essay, you explain how human resource planning impacts HR strategy. Furthermore, you critically analyze talent management and employee engagement.
To prepare for this essay:
•Review the attached files.
•Think of the approaches to human resource planning and talent management.
•Consider talent management and employee engagement in your response.
To complete this essay:
In an approximately 500-word response, address the following issues/questions:
•Explain how human resource planning impacts on HR strategy.
•Critically analyze talent management and employee engagement based on the examples presented in the Learning Resources.
•In formulating your essay, consider the following questions:
o What are the best practices presented in this week’s Learning Resources?
o Where are the flaws in organizations thinking and planning?
oWhat is the ethical practice in talent management and particularly in relation to the effort/reward bargain and the expectations of employees in the 21st century?
Also,
1)The answer must raise appropriate critical questions.
2)Do include all your references, as per the Harvard Referencing System,
3)Please don’t use Wikipedia web site.
4)I need examples from peer-reviewed articles or researches.
5)Turnitin.com copy percentage must be 10% or less.
Note: To prepare for this essay please read the required articles that are attached or sent by email.
Appreciate every single moment you spend in writing my paper
Human Resource Management and Relationship Sample Answer
Abstract
Human resource planning is a critical activity in human resource management and it involves the assessment of human resource demand in an organization. It includes forecasting of labor requirements and the future need for more or less labor (Mathis & Jackson, 2006). Human resource strategies developed as a result of the strategic activities that were adopted to address the perennial shortage and excesses of labor in some periods during the trading period mostly over a year (Beer, Spector, Lawrence, Quin & Walton, 1984). In the early 1980s, Atkinson (1984) developed the flexible firm model where employees would be engaged over short term periods or rotated over a shift through job sharing and more periphery group of employees would be hired when there was the need for more labor.
Human resource planning involves; a) the evaluation and appreciation of an organizations existing human labor b) an estimation of the current human or manpower resources that would still be available at a particular date as forecasted in future c) the additional requirement of labour as per the objectives of the organization at a particular date and d) the necessary measures to be undertaken to ensure that the labour requirements would be ready at the forecasted date.
The major objectives of human resource planning are to develop the human resource requirements as per the business objectives and strategies, reduce the uncertainties that develop due to staff high turnover by utilizing all the skills that the organization has in its manpower while taking care of the needs and aspirations of all the employees (Baird & Meshoulam, (1988).
Human resource strategies and planning alleviates the irregularities and the unpredictability’s that characterize unplanned human resource departments. Atkinson (1984) further supported the promotion of agency workers who could be hired for a specific type of work as a strategy to curb short term labour shortages without the organization having any employment responsibility after the work has been completed (Walsh & Deery, 1999).
The growing realization that workers are also a valuable asset to any company has led to the management of talents among employees to develop the employee efficiencies and also as a way of retaining good and talented employees in the organization. Michaels, Handifeld-Jones & Axelrod (2001) clarified that high staff turnover could be easily averted by human resource planning and engagement of employees through talent development and management. Most organizations invest a lot resource to attract and retain the best talents. However, the strategies should be researched well to avoid negative backlash to the organization in case the employees are against the company’s talent promotion (CIPD, 2014). Career development is one of the concepts of talent development among employees that an organization can adopt to engage the employees as well as to retain them much longer in the organization hence reduce staff turnover.
Employee engagement is a modern approach in HRM that allows the employees to understand that the organization requires more than their physical presences while at work. Employee engagement involves several dimensions of intellectual, affective and social engagement (CIPD, 2013). The employees should be made to contribute intelligently through positive thinking and active involvement in work related discussions. These efforts can be only achieved by engaging the employee positively through positive organization strategies that make the employee feel positive about his contribution and engagement by the organization (Valentin, 2014).
Human Resource Management and Relationship References
Mathis, R. L. & Jackson, J.H. (2006) Human Resource Management, 11th ed. Mason: Thomson South-Western, 175-87.
Baird, L. & Meshoulam, D., 1988, ‘Managing two fits of strategic human resource management’ Academy of Management Review, 13 (1), pp.116-128.
Beer, M. Spector, B., Lawrence, P.R., Quin Mills, D. & Walton, R.E., 1984, Managing human assets. New York: Free Press.
CIPD, 2013, Employee engagement [Online]. Available from: http://www.cipd.co.uk/hr-resources/factsheets/employee-engagement.aspx (Accessed: 2 March 2015).
CIPD, 2014, Employee outlook: Autumn 2014 [Survey report, Online]. Available from: http://www.cipd.co.uk/hr-resources/survey-reports/employee-outlook-autumn-2014.aspx (Accessed: 4 November 2014)
Michaels, E., Handifeld-Jones, H. & Axelrod, B., 2001, The war for talent. Boston: Harvard Business School Press.
Valentin, C., 2014, ‘The extra mile deconstructed: a critical and discourse perspective on employee engagement and HRD’, Human Resource Development International, 17 (4), 475-490.
Walsh, J. & Deery, S., 1999, ‘Understanding the peripheral workforce: evidence from the service sector’, Human Resource Management Journal, 9 (2), pp.50-63.
There are three assessments. Here just give you a outline of instruction, which means specifications. The clear instruction will attach to you later. I don’t
have document in PDF or Word format. Only I can give to you are photo images.
The First Assessment has two parts. The Part 1 must give teacher an operational plan template ( I will attach you a sample), contingency plan, outcome report and approval letter. The Part 2 need to hand out Job Advertisement or description, Sample interview questions( as a manager, you can create some questions) and letter of offer.
The Second Assessment has 2 parts. The Part 1 only require you to fulfil the Template in Appendix 2. Attention, you need to type out all the template. In Part 2 is included overview of operational plan ( summary of the operational plan, which has appeared in Assessment one), Performance template(please remember to type it in word document), meeting minutes ( which is to record all the meetings; I will send you a sample).
The Third Assessment has two parts. In part 1, you need to write down a recommendation report. This report will include identified non-performance ( at least 30) and recommendation. The format of the report is introduction, body and conclusion. The part 2, you need to write a coaching plan, which is included schedule and coaching session. In addition, answer the template in Appendix 2 at assessment 3 ( Do need to re-type the template in word document).
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The case is about Mondetta Everywear, a clothing company located in Winnipeg in Canada. The company is owned by four individuals also brothers (Laughren, 2013). The case therefore provides an in-depth analysis about the company that gives insights on the operation and best growth strategy for the company. The company has sound financial resources that have contributed to its expansion. Through licensing, the company has also managed to ensure that they preserve their copyrights (Laughren, 2013). There is also a fit between personal and corporate objectives since the four owners have resolved to work hard to ensure that the business to whom they have shares succeeds.
SWOT analysis as well provides insights about the company. Internal issues of the company are understood through the strengths and weaknesses. Strength includes, lean management structure and stable finances (Laughren, 2013). Weakness includes stiff competition. Opportunities include ready market in some of the foreign countries such as USA. Threats includes, different trade dynamics in part of the markets, and changes in fashion trends
Segment 1
Segment 2
Segment 3
Who
Young people
Adults
Young and adults
What
Jeans
Sweatshirts
t-shirts, swimming costumes
When
Throughout the years
Throughout the years
Throughout the years
Where
Canada
USA
Western Europe
Why
Usually clothing
How
Press exposure
Word of mouth, trade shows
Graphic appeal of clothing, display on transit shelters
Market size
Small
Larger
Larger
Implications:
Segment 1
Segment 2
Segment 3
Product
Variety of products to get wider customer base
Different designs increased customer base
Products came in various designs and this increased profitability
Price
Prices were competitive aimed to attract more customers and increase sales
Prices were competitive aimed to attract more customers and increase sales
Prices were competitive aimed to attract more customers and increase sales
Place
The markets varied and included Canada market which was potential
Extending in USA increased sales but was met with competition
Widened market to Europe and this impacted on sales volume
Promotion
Media helped to expose the company products
Use of word of mouth as well increased awareness
Use of graphics as well as word of mouth increased the level of sensitivity increasing sales volume
The products are distributed using independent stores and chain stores (Laughren, 2013). The company uses these distribution channels sparingly and decisively to ensure that the customers get access to their products. For instance, chain stores are preferred in USA as opposed to Canada markets hence, this ensures that more customers access to their products. Competitors in the market are many such as Passport International that contributes to stiffer competition in the market. They have reduced market share and as well leading to reduction in prices of the products.
The company is as well affected by various external factors such as social, economic, technological and politics. The environment of operation is stable hence, the company has confident in the markets. The economic situation is also stable. The advancement of technology requires the company to embrace innovation to remain competitive. Cultures vary and this should be considered in the designs of their clothing.
Corporate capabilities as well affect the business. The company uses various marketing strategies such as word of mouth which has enabled it to get more customers. This form of advertisement however takes long period for many customers to know about the products. Financial manages is good. The company employs competent employees that have enabled it to succeed in their initiatives. The company has as well managed to maintain its fixed costs as well as variable costs hence achieved a breakeven point.
I recommend the company to survey other potential markets that are yet to be explored and take the opportunity. They should as well change their distribution strategy, consider using technology to market, and sell its clothes to reach wider customer bas
Reference
Laughren, T. (2013). Management of Organizations COM 1007, Laurentian University; Ivey Publishers.
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SLP: Second Part
Many healthcare programs have modified their operational design and culture to one of being patient-centered while being fiscally viable. As part of your interview of a healthcare manager or executive selected for module 1 discuss how the program was or will be transformed to be patient-centered.
In your discussion please address the following questions.
1. How was the program restructured or re-engineered to adapt to internal and external factors impacting it?
2. What internal and external factors were considered in the transformation?
3. What were the barriers or obstacles were encountered (e.g. internal politics, economics, resource limitations, time constraints, etc.).
4. What is the potential impact on the program of technology, legislation, etc on the services provided on the program.
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Please read the attached file be email then answer the following question. Below are questions/issues that you may again like to further reflect upon:
•What links have you now identified between accounting and finance and effective strategic decision making?
•Further discuss those areas of financial and management accounting, plus financial management, that have most resonated with you.
•How do you see the concepts that you have studied applying to your professional experience, plus your personal finances?
•What steps might you now take to aid you in the transition of applying the coursework to your workplace?
•How can you link what you have studied in Managing Financial Resources with what you took away from your previous modules?
•What ethical and cultural issues have you considered important in this module and how have they impacted upon your views of global business?
•Do you feel that you have improved your ‘key skills’ (report writing, time management, etc.) as a result of your experiences with this module?
Also,
1) The answer must raise appropriate critical questions.
2) Do include all your references, as per the Harvard Referencing System,
3) Please don’t use Wikipedia web site.
4) I need examples from peer reviewed articles or researches.
5) Turnitin.com copy percentage must be 10% or less.
Note: To prepare for this essay please read the required articles that is attached or sent by email.
Appreciate each single moment you spend in writing my paper
Best regards
SAMPLE ANSWER
Managing Financial Resources
Introduction
Accounting is a dynamic discipline that keeps evolving, especially as business becomes global. According to Ozturk (2015), accounting applies to the private and public sector, as well as in the manufacturing sector. Furthermore, accounting is still relevant to a non-profit organization because it is also a commercial entity. Accounting applies to all functions of an organization, as each function will be affected by finance-related decisions. Therefore, the following discussion will indulge in discussing the link between accounting and finance and efficient strategic decision-making. In addition, the paper will look into those areas in management accounting, and financial management that are critical. Furthermore, the discussion will give an insight to how concepts of accounting can apply to a professional experience. Finally, the study will look into some of the ethical and cultural issues in accounting that can affect the professional in managing human resources.
Discussion
Links between accounting and finance and efficient strategic decision-making
The decision-making process in an organization cannot be useful if financial management, financial accounting, and management accounting lacks. Tanase & Stefanescu (2015, p.116) states that financial accounting is an accounting system that is concerned with outside parties such as creditors, investors, shareholders, lenders, and customers. Ozturk (2015, p.399) call financial accounting the purest form of accounting, as it entails proper record keeping and reporting financial data. This record keeping and reporting is significant in decision making as a manager, or a financial accountant can retrieve data necessary for making decisions.
On the other hand, managerial accounting is important in decision-making, as it enables the management of an organization to formulate policies, planning, controlling, and forecasting, not forgetting managing the day-to-day operations of an organization. The exceptional feature of management accounting is that it can capture qualitative information, which financial accounting cannot capture (Shrman, Weston, Willey & Mansfield (2014, p.165). Therefore, there is a link between financial accounting and management accounting to provide both qualitative and quantitative data paramount for a strategic decision-making process.
Financial management is another field dealing with how an organization can best finance a project. Financial management deals with the question of how to choose a project, how to evaluate the risks, and how to raise funds. Mathews & Marzec (2012, p.7094) dictate that all this information is derived from financial accounting and management accounting. In other words, these three concepts are interrelated to ensure that the financial decision of management is effective.
Indispensable areas of financial and management accounting, and financial management
Shrman, Weston, Willey & Mansfield (2014) argues that the functional area of management accounting is not only constrained to providing financial or cost data, but it also extracts significant and material information from financial and cost accounting to aid the management in budgeting, setting goals, and executing control functions. This functional area is made effective with such components as cost accounting, benchmarking, and life cycle costing. For instance, unit costs are used for product’s pricing and product discontinuance decisions.
On the other hand, benchmarking is used to identify the best practice and to compare the firm’s productivity to those methods with the aim of improvement. Lifelong costing involves calculating the total cost of a product throughout its life cycle through such aspects as introduction, growth, and maturity. Financial management has areas that are important in capital budgeting. Mathews & Marzec (2012, p. 7098) argues that this concept involves determining relevant costs and cash flows, as far as product decision-making is concerned. This process also entails calculating the cost of capital, which can be calculated using financial accounting methodologies. This wholesomely involves capital management, which requires controlling a project when installed to prevent loss. Sanyal & Sett (2011) adds that capital management requires the use of lean operations and just-in-time (JIT) philosophy. The lean supply chain requires the process of planning to minimize wastage, mostly in terms of holding crucial inventory. Financial management also involves cash management to sustain sufficient compensating balances at banks to facilitate the banking services that a firm benefits from.
Financial accounting has been known to assess business’ success from an external standpoint. To perfect in this assessment, an accounting manager uses the financial statements in financial accounting. The statement of the financial statement, also known as a balance sheet, is used to reflect how much business is worth a particular point in time. A balance sheet is equated with a picture of the market on a given day. Karadag (2015, p.36)argues that the income statement commonly referred to as profit or loss account, is under financial accounting, and has a significant role in not only comparing the cash a business gets over given time, but also matching it against what it owed. Financial accounting also uses the statements of cash flows, which is important to determine the profitability and liquidity of an organization.
Reflection
As a finance accountant assistant in the tourism industry, I have realized that all concepts of accounting comprising financial management, financial accounting, and management accounting are critical for a firm to succeed (Shrman, Weston, Willey & Mansfield, 2014). The concepts relate to my personal finances, as I have to determine what will be an implication of starting a project, which is if the project will bring profit or not. The concepts also apply to my professional experience that without carrying a proper financial accounting, a company may think it is making a profit, while it is not (Sanyal & Sett 2011, p.1922). My professional experience also indicates that a constituted project needs to be managed. This is through capital management that aims at reducing wastage. I have also realized that I utilize so many of the concepts I have learned in this module every day as I carry out my work. For instance, the decision relating to starting a new project involves bringing external and internal parties to come up with a strategic decision (Karadag, 2015). The use of financial accounting and ignoring management accounting produces a situation of having an infective decision, as qualitative data is not used to make the final determination. I did not realize that using the balance sheet, loss and profit account, and the statement of cash flows is essential in making strategic decisions to avert an impending worse financial situation. This is because it enables forecasting of the future.
Steps in the transition of applying the concepts to the workplace
When the concepts of accounting are integrated, it constitutes a strategic decision-making process that entails (Dennis & Walcott, 2014, p.23):
Analyzing the shared values and experiences of staff and board in the financial accounting department
Review and update the Mission Statement of the organization
Identifying and articulating a firm’s mission and purposes
Analyze the firm’s external settings through PEST (political, economic, social, and technological factors) as well as internal environments (performance and resources)
Undertaking a position examination, using methods such as SWOT analysis to evaluate the firm’s internal strengths, weaknesses, external opportunities, and threats
Creating smaller groups for more thoroughly planning in important areas
Identifying different existing strategies to enable the organization to attain its future strategic goals, and also short- and longer-term plans to execute them
Sketch a vision of where the firm will be for the next four years
Choosing between such strategies
Developing work plans illustrating particular activities, persons responsible, and capital wanted.
Calculating actual performance against that designed and bending strategies and goals as needed
Reflection on Managing Financial Resources
Managing financial resources is a critical role to any business. This management cannot be effective if the three concepts of accounting are unutilized. Pudlowski (2009) argues that failure to use accounting concepts guarantees a redundant decision-making process. The decision made will not only risk a business to incur risks, but it also prone the business to closure. For example, balance sheet enables a firm to identify if the company is making a profit or not. Budgeting in management accounting allows a firm to minimize potential financial risk. What this module has added is that all the concepts of accounting are interrelated such that the information of one concept is used in another concept to enable an efficient management of financial resources (Dennis & Walcott, 2014, p.17). I have also learned that managing financial resources is not relevant only for the current times, but also for the future. This is reinforced by the statement of Ozturk (2015, 400) who attests that the saved data will be retrieved when needed most to address any factor adversely influencing an organization. For instance, financial management can enable an organization to discover investment opportunities. By cost-analysis, an organization can effectively and efficiently find the chances, and get the capacity to pay for the desired acquisitions.
Ethical and cultural issues
One of the ethical questions in accounting is goal congruence. Atrill & McLaney (2013) argues that many employees in the most organization within accounting departments do not aim at fulfilling the set objectives (goal non-congruency). In addition, Dennis & Walcott (2014, p.20) give that individual accountants find themselves omitting financial figures from the balance sheet, which they think may taint the picture of an organization. One of the cultural issues in accounting is that the minority employees do not make accounting decisions. For instance, the Americans working in the U.K. cannot vote a director off a board in an organization in Britain (Pudlowski, 2009). These cultural and ethical issues have influenced my views of global business, which entails equity in decision-making in an organization. Therefore, there should be emphasized corporate social responsibility to deal with these matters.
Summary
In conclusion, accounting concepts are paramount for an efficient management and total excellence of a business. These ideas ensure that there is a productive managing financial resources process that at the end, guarantees maximization of resource utilization. However, several ethical and cultural issues are prevalent in accounting, and thus, there is a need to emphasize corporate social responsibly, and the installation of strong moral standards in organizations.
References
Atrill, P. & McLaney, E. (2013) Accounting and finance for non-specialists. 8th Ed. Harlow, UK: Pearson Publishing.
Dennis, V., & Walcott, J. (2014). Federal Financial Management Shared Sciences: The Move Is On. Journal Of Governmental Financial Management, 63(3), 18-24.
Karadag, H. (2015). Fincial Management Challenges In Small And Medium-Sized Enterprises: A Strategic Management Approach. EMAJ: Emerging Markets Journal, 591), 26-40.
Mathews, R., & Marzec, P. (2012). Social Capital, A Theory For Operations Management: A Systematic Review Of The Evidence. International Journal Of Production Research, 50(24), 7081-7099.
Ozturk, C. (2015). Some Issues Related To Cash Flow Statement In Accounting Education. The Case Of Turkey. Accounting & Management Information Systems/ Contabilitate Si Informatica De Gestiune, 14(2), 398-431.
Pudlowski, E. (2009). Managing human resource cost in a declining economic environment. Benefits, 25(4), 37-43.
Schimtz, C. & Ganesan, S. (2014). Managing Customer And Organizational Complexity In Sales Organization. Journal Of Marketing, 78(6), 59-77.
Shrman, M., Weston, H., Willey, S., & Mansfield, N. (2014). Risky Business: Managing Risk In A Complex And Connected World. Revenue Management Et Avenir, (74), 159-173.
Tanase, G., & Stefanescu, A. (2015). Developments Of The Human Resources Budget—A Non-Financial Perceptive. Audit Financier, 13(123), 111-117
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Case study to be written in four(4) sections
talking about Triggers for change , including wider Macro environment (PESTLE)
SECTION ONE: Introduction to the report (600 words)
The introduction allows your busy client/ reader to preview the nature of the project you have undertaken for your busy client/ reader. Essentially, the introduction forecasts the basic organization of the report. The following questions should be addressed and/or considered in the introduction to the report:
• What are the underlying and wider case study problems and key issues facing the SCC organisation?
Be specific and concise. Clearly and initially explain and outline how different external environmental pressures are causing the need for urgent change at
SCC. Then clearly explain how some different internal problems might arise from the need for change.
This means that the opening of your report should outline and explain the relationship between the internal and external environment, concisely using
theories, concepts and examples which are referenced.
Your goal here is to show the reader that you understand the problem or opportunity, as well as the relationships or events that will affect the problem and
its solution.
• What is the purpose of the report proposal?
Even through it might seem obvious to you, the purpose of the proposal is to describe a problem or opportunity and propose a course of action. Be specific in explaining what you want to do. A good report will provide the client with a clear selling point which clearly and concisely tells the reader what the
overall report will conclude and decide. This purpose of providing the reader with a clear selling point is to capture a busy client’s attention and interest.
• What is the organization of the proposal?
Provide concise signposts which clearly indicate what will be explored in each section. Signposts are important because they clarify for the reader/ client
how the report will be logically structured and what the report will focus upon in each section.
section 2 (2400 words)
SECTION TWO: Background
Because not all clients will necessarily be competent in your field, the background section needs to clearly articulate the context behind your research.
The Background Sections require you to conduct comprehensive research. Your suggestions need to be based on the research that you have conducted, and this research needs to be demonstrated to your client.
Again, your ethos as a sound provider of business advice is largely based on the research that supports your findings and ideas.
Background Sections
Normally all of the categories of background information listed in the report introduction can be fully developed. This means that the different report
sections will be logically linked.
Please use the following background sections as a guide for the focus and structure of section two of the report. The order of these sections can be varied
if such an alteration makes sense.
• How possibly might your client address the underlying problems faced outlined during the introduction?
Problems – Findings (750 words): In this sub-section of the report clearly outline and explain how your client can address the underlying problems, and theburning platform issue of the need for urgent change.
You might consider in this section Kotter’s idea of developing a guiding coalition to align top down down and bottom up change. This section will need to
connect more broadly with the relationship between organisational development and employee involvement. For example, a guiding coalition involves developing a group of managers/ leaders such as a management team. Therefore, involving groups relates to the collective character of change. A guiding coalition as a group relates also to the political character of change. Furthermore, individual members of a guiding coalition also requires change agency skills which also
relate, more broadly to both the management and leadership of change.
Solutions Focus – Findings (750 words) In this sub-section of the report clearly outline and explain what specific change management practices and
interventions such as organisational development methods might be used. Then outline how long the possible time scales or time frames (when) for these change management practices and interventions might be. In this section you might consider for example what specific time based organisational development (OD) methods such as future search and open space might be used, and when (time scale).
SECTION THREE: Conclusions
Limitations (450 words) Critically reflect upon and recognize the limitations of your proposed possible solutions. This section should present a balanced
conclusion to your work, and reflect your analysis in the preceding sections.
This section might consider the ongoing problems of continuous change for people in organisations such as the psychological contract, engagement and
insecurity, and practical difficulties of OD and employee involvement.
SECTION FOUR: Recommendations
Implementation – recommendations (450 words) In this final sub-section of the report clearly outline and explain how and in what ways your solutions outlined above can or will actually be executed or implemented.
This section of the report might consider leadership development programs which enable continuous change in the longer term to be addressed, and changes to leadership styles which enable more effective leadership of change. Other examples of what might be considered include:
• Employee Assistance programs (EAP) – these are OD and EI methods which directly address problems of employees coping with change, and link to softer
approaches to change
• External consultants or Envoys – You might consider SCC employing external change experts such as envoys (see ACAS) who can provide specialist knowledge and expertise regarding different aspects of restructuring and change.
• Team working/ building: You might consider recommending developing group working through use of T groups to help people cope with changing roles and relationships, or communities of practice to developing knowledge working and innovation and thus new product development
• Management accounting frameworks: You might consider linking accounting frameworks such as the balanced scorecard and intellectual capital to soft aspects of change such as leadership and people management.
Case study – CEO memo
County council staff warned over major job cuts
HUNDREDS of jobs will go at Suffolk County Council – but staff are not doing enough to prepare for the brave new world.
That is the blunt message to thousands of council staff from chief executive Andrea Hill in her latest newsletter.
Mrs Hill warns that while the council has developed a policy entitled “A New Strategic Direction,” staff have been far too slow in putting it into practice.
She said: “I am more convinced than ever that our new strategic direction is right.
“We spent many months co-authoring it and sharing it. My concern is that we are not delivering it.
“People know the ‘burning platform’ of financial crisis is coming, but we are acting as if it’s off the shores of Louisiana – too remote to affect us.”
She warned that losing jobs was not the answer to the council’s financial problems – a gap of £153 million is expected to open up in the council’s budget by
2013.
She said in the newsletter: “This will mean fewer people will work for the council in the future. There will be job losses. I don’t know how many – if I did,
I would tell you – but we need to reduce our staffing costs.
“Just reducing our headcount however won’t close our budget gap: I thought it would, but I was wrong. If we cut our managers by 30% – that’s about 400 posts
– it would save £55m. So cutting jobs alone is not enough.
“I don’t expect us to be running a big redundancy programme because we can’t afford it.”
Mrs Hill says she wants to reduce the demand on the council’s services: “To prevent the £153m budget gap, we need to switch off the demand for our services in two ways: by addressing the root cause of social problems and fixing them once and for all; and by building social capital to strengthen communities to help themselves.
“Where services still need to be provided, we will work collaboratively with district councils, health, police and the voluntary sector to join up services
across the public sector using lean systems thinking to cut out waste and meet real (rather than perceived) customer needs.
“Currently the council is not fit to do this.”
Opposition leader Kathy Pollard was surprised by the tone of the newsletter.
She said: “I’m not sure what she means about switching off the demand for services – how do you switch off the demand for children’s services? How do you stop people becoming old and frail? Do you stop them from using libraries? It just doesn’t make sense.
“And we pointed out that the council took on a lot of new members of staff last year. Is that all going to be pushed into reverse?”
Council leader Jeremy Pembroke has said that the county badly needs to change the way it operates, and that Mrs Hill was hired because of her skill at coming
up with radical solutions to serious problems facing the county.
“That is why we felt we had to pay for the best when it came appointing a new chief executive,” he said.
The full text of Mrs Hill’s newsletter:
Reshaping the council: A call to action
On Friday, whilst the country was excitedly watching the outcome of the General Election and who might form the next government, there was as much energy and excitement in a community hall in Kesgrave. Why? Because 175 managers from across the council were working out how to implement the New Strategic Direction.
We know a new government signals a new era of financial austerity. With the General Election Campaign over, politicians of all parties will need to get real about the size of the spending cuts to come. I’m not expecting our budgets to increase for the next 6 years, but our costs will. If we do nothing, our budget gap will be £153 million by 2013.
I am more convinced than ever that our New Strategic Direction is right. We spent many months co-authoring it and sharing it. My concern is that we are not delivering it. Friday’s workshop proved that at least 175 colleagues understand the direction. People know the ‘burning platform’ of financial crisis is coming, but we are acting as if it’s off the shores of Louisiana – too remote to affect us. So Friday was a call to action – the start of a new programme of
change that will reduce our costs.
The New Strategic Direction is about radically redesigning public services across Suffolk to achieve the Suffolk Story priorities in the new, reduced,
financial context. It is about challenging our spend and dramatically reducing our costs. To prevent the £153m budget gap, we need to switch off the demand
for our services in two ways: by addressing the root cause of social problems and fixing them once and for all; and by building social capital to strengthen
communities to help themselves. Where services still need to be provided, we will work collaboratively with district councils, health, police and the
voluntary sector to join up services across the public sector using lean systems thinking to cut out waste and meet real (rather than perceived) customer
needs. Currently the council is not fit to do this: that’s why I wrote ‘Reshaping the Council’ to challenge us into a new way of thinking. That’s why I’ve brought in a new Director for Organisational Change (Max Wide) to develop a hardnosed programme to implement the New Strategic Direction.
I believe the council needs to change. It is too slow, too complex, over elaborate, risk adverse, designed more for the regulator than the customer, and now
– in a new financial climate – too expensive. I know it will need to be leaner, smaller, cheaper, more creative, and more innovative. That means we need to radically rethink what we do and how we do it. We have to develop more commercial skills to understand our costs better and drive them down.
This will mean fewer people will work for the council in the future. There will be job losses. I don’t know how many – if I did, I would tell you – but we
need to reduce our staffing costs. I heard a rumour last week that some people thought if they got on the invite list for Friday’s workshop, their jobs were
safe. Not true. Those who attended heard me tell them that. I want our most creative, innovative, hardworking colleagues to stay in the council. I’ll try to encourage that to happen. Just reducing our headcount however won’t close our budget gap: I thought it would, but I was wrong. If we cut our managers by 30%
– that’s about 400 posts – it would save £55m. So cutting jobs alone is not enough.
I don’t expect us to be running a big redundancy programme because we can’t afford it. Nor do I think we have the public sympathy to spend taxpayers’ money on paying people to leave. So we’ll need to think more creatively about how we get staffing costs down – we certainly can’t afford to keep recruiting people (we recruited 1,800 new staff last year) or to allow non-performance to go unchallenged.
The great thing about Friday’s workshop is it showed managers across the council know that the council needs to change. The reality of the financial crisis
is well known. The need for change is accepted – what we now need to focus upon is how to change. How to “de-treacle” the council without alienating the regulators. How to radically rethink whether we should still deliver all services. How to reduce demand for our services in the future. How to rethink our current assumptions.
Andrea Hill
Chief Executive
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Designing a training program to train managers on using the new ERP system
Order Instructions:
Identify the general training topic you have selected for your training program (1–2 pages). Create your training scenario based on the topic you have selected. Include the following:
A general description of the training topic.
Why this training is needed.
Who is to be trained.
How many are being trained.
Develop a training needs analysis for your topic (3–4 pages). For the purposes of this project, you are not expected to actually conduct the training needs analysis (TNA). Instead, create the following information as if it is based on a TNA.
Identify what the trainees should know or be able to do after they have completed the training program. Research your topic to determine what you want your trainees to learn. Your sources might be anything from an Internet search for data, to a meeting with subject matter experts (SMEs) who are good at the task involved. For example, if you training topic is how to tile a wall, you might search the Internet for do-it-yourself instructions, or you might consult with a specialist at a home improvement store.
Summarize the results of your research or provide a set of the questions you would ask SMEs if you were to meet with them.
Identify what the trainees know or what they can do before the training.
Create a sample survey, a questionnaire, a set of interview questions, or an observation checklist. Include this in your assignment submission as a separate attachment.
Develop training objectives for your training program (1–2 pages). Create 3–5 specific training objectives for your topic.
Create your objectives based on what you have determined the trainees should know (or be able to do) after attending the training program.
Design a training program for your topic (3–4 pages). Define each of the following aspects and explain why you made the choices you did.
How long will the training program be?
Will there be one or more training sessions?
Will those who facilitate the training be internal or external instructors?
Where will the training program be held?
How will learners be motivated to learn?
Who is the intended audience for the training?
SAMPLE ANSWER
Designing a training program to train managers on using the new ERP system
Staff members who are well trained are of major importance to the company’s success and development. Training of employees is fruitful to both the members of staff and the employers. It is worth mentioning that integrating professional development and training could foster greater job satisfaction, which can result in employee loyalty as well as higher productivity (Moore, 2015). In this paper, the training topic is described exhaustively. The rationale for the training, who would be trained, and the number of trainees that would be trained is described. Moreover, a training needs analysis is developed in this paper and what the trainees should be capable of doing or should know following the completion of the training is discussed. Specific training objectives for the training program are described basing upon what has been determined the trainees need to know or be able to do following the completion of the training program. Lastly, a training program is developed for training employees of the firm to properly utilize the recently implemented ERP system.
General topic: Training managers to properly utilize the implemented ERP system
The organization – name not disclosed – is a manufacturing company involved in the manufacturing of pharmaceutical products and devices for health care organizations. Recently, this manufacturing firm implemented an Enterprise Resource Planning (ERP) system in order to achieve lean manufacturing, reduce costs of materials, and offer better customer care service. Training is needed since it would be very difficult to maximize the potential of the Enterprise Resource Planning solution without providing training to managers on how to utilize the software properly. Crisostomo (2010) reported that businesses could improve efficiency and profits with an ERP system, but is imperative for managers and/or staffs to get appropriate training for the company to recognize benefits of the software solution fully. The ERP software solution could make the work life easier at the company, but the workers first need to properly understand how this software functions. The upfront costs of implementing an ERP solution could be really high. However, when the user base understands the system, it would not be long before the company sees large returns on its investments. Enterprise Resource Planning software could enable the company to solve problems and overcome difficulties. Even so, it is very important to make sure that the workforce receives proper training for the implementation of the ERP to be successful (Powell, Riezebos & Strandhagen, 2013). If the workforce does not get adequate coaching, they may resist implementation of the ERP.
A total of 8 of the company’s managers would be trained. These are those IT users who would be using the ERP system often in their day-to-day work tasks in the business organization; they are the ERP users. In essence, simply implementing the new business management software would not increase efficiency at the firm; it is the combination of the Enterprise Resource Planning solution and knowing how to utilize the system right. If the users do not totally understand how to utilize this new system, then efficiency would not be achieved and the investment may be considered by others as wasted (Crisostomo, 2010).
Training needs analysis (TNA)
TNA basically entails assessing training requirements of a given grouping in terms of the following: professional and educational background of trainees; their number; their existing competence level; as well as the desired skill or behaviour level acquired at the end of the training (Sung & Choi, 2014). Effective training is dependent upon knowing what is actually required – for the department, the individual staff member, and the company altogether. With the need for cost-effective solutions and limited budgets, Moore (2015) noted that every organization should make certain that resources invested in training of staffs are targeted at areas in which training and development is required and there is a guarantee of a positive return on investment (ROI). In the anonymous company that is focused in this paper, examining what the training needs are is an important requirement for successful training programme. Merely training managers might overlook priority needs or may cover areas which are in fact needless. TNA allows companies to direct their resources into the areas in which they would contribute the most to the development of employees thereby improving morale as well as performance of the organization.
Basing on the TNA, what the trainees in the unnamed company which recently implemented a new ERP software system should be able to know and/or do after they have completed the training program is how they can use the ERP system. It is notable that the core feature of all Enterprise Resource Planning software is essentially a common database which supports many functions utilized by various business units (Crisostomo, 2010). At the company, this implies that members of staff in various divisions for instance sales and accounting can depend upon the same information for their specific needs. Enterprise Resource Planning systems also provide some level of synchronized automation and reporting. Rather than forcing managers to maintain separate spreadsheets and databases that need to be combined manually to produce reports, they should be able to use the ERP software in pulling reports from one system. For example, with sales orders flowing into the fiscal system automatically devoid of any manual re-keying, the company’s staffs in the order management department at the end of the training should be able to process order in a more accurate and quick way, and staffs in the finance department should be able to close the books faster (Powell, Riezebos & Strandhagen, 2013). Furthermore, the ERP system would have features such as a dashboard and a portal that should allow ERP users at the company to quickly understand the performance of the business on key metrics.
After the training session, the managers should know how to use the company’s ERP system to carry out business and financial planning functions that were previously done by smaller standalone applications. They should be able to use the ERP solution in managing financials and reporting around activities like manufacturing planning and execution, shipping logistics, sales forecasting, accounting, as well as customer care and support (Powell, Riezebos & Strandhagen, 2013). In addition, after the training, the managers should be able to use the real-time picture of the company’s fiscal status as provided by the ERP system in planning for orders and profitability. The users after the training should know that the ERP system can be utilized in tracking orders from receipt through production and shipment so as to better understand the levels of inventory, shipment lead times, as well as production bottlenecks.
Additionally, ERP users at the company should know how the ERP solutions can help them carry out their work tasks in a more efficient way by breaking down hurdles between business units. They should also know that the ERP solutions link systems across the company to share information amongst various departments, streamline workflow, and offer insight into the company’s operations (Leaman, 2014). Furthermore, ERP users and staff members at the company after the training should know that the ERP software stores all data of the company in one, relational database. Workers should be able to input the data and access this data through a number of modules which are intended particularly for every functional area.
Managers and ERP users should also know that storing all of an organization’s data inside one relational database would make it possible to write queries and produce reports which provide senior managers with a sense of how the business organization is performing and where they may make improvements in business process to save funds and increase revenue and profitability. After the training program, users should be able to access the ERP system on tablets and smartphones. It is notable that the company implemented an ERP solution that can be accessed not just from desktops. It actually allows the users to be productive on their tablets and smartphones yet ensuring that sensitive information remains secure. After the training the ERP users should know that the ERP system could be utilized in managing employee information across many business units and in so doing making it much simpler to track years of service as well as qualification for benefits (Powell, Riezebos & Strandhagen, 2013). The users should also know that the ERP software provides increased visibility of the process of order fulfilment from start to ending which will help the company to decrease work-in-progress inventory as well as finished goods inventory. Furthermore, after the conclusion of the training program, the ERP users should be able to utilize the ERP system in forecasting the demand for the company’s product and in ordering the needed raw materials. They should also be able to utilize it to establish production schedules, to allocate costs, to track inventory, and to project key fiscal measures (Crisostomo, 2010). A sample questionnaire (Appendix 1) is created that would be used to find out what the trainees know or are able to do as a result of the training.
Specific training objectives
The objectives for the training are based upon what has been determined the trainees should know or should be able to do after attending the training program. It is assumed that the training would be completed on September 3, 2015. Each of the objectives described below should be achieved by September 3, 2015. Objective 1: train ERP users on how to use the ERP solution in managing financials and reporting around activities like manufacturing planning and execution, shipping logistics, sales forecasting, accounting, as well as customer care and support by September 3, 2015. Objective 2: ERP users in the company to be able to use the real-time picture of the company’s fiscal status as provided by the Enterprise Resource Planning software solution in planning for orders and profitability. Objective 3: ERP users in the company’s order management department should be able to use this new system to process order more accurately and quickly. Objective 4: the users should know that the ERP system can be used in forecasting the demand for the company’s product and in ordering the needed raw materials. They should also know that the ERP software solution can be used to establish production schedules, to allocate costs, to track inventory, and to project key fiscal measures. Objective 5: the users should have the capability of using features of the company’s ERP system for instance the portal and dashboard to quickly understand the performance of the company on key metrics?
Training program for the topic
The training would last for a period of 4 weeks. This training period is somewhat lengthy in order to allow the managers who would be trained to gain an extensive understanding of the business management system, how to utilize this ERP properly and rightly, and how to maintain it since the vendor, which is SAP from Germany, would not be there to maintain the system all the time. After the 4 weeks of training, the managers should have a very good understanding of how to utilize this system and they should even be able to train other people on how to use this software solution.
The training sessions would be held multiple times hence it would not just be a single session. Given that the ERP software solution is an extensive system with much functionality, the trainees cannot be taught about the entire system and its functionalities in just a single session. As such, multiple training sessions would be held so that the trainees are taught a few aspects and functions of the ERP system per session. A total of 4 training sessions would be held, one training session per week. When the company spends a significant amount of its budget on an Enterprise Resource Planning solution, the top managers want to see result. In order to achieve the goals the company specified originally when buying the ERP solution, it is important to develop a training program that would help the company’s employees learn the new technology and even master it (Kashi, 2014). Those who would facilitate the training sessions would be external instructors.
To ensure that the company’s managers get the most out of the Enterprise Resource Planning solution, the following would be kept in mind: (i) holding instructor-led courses – the employer cannot expect its workforce and managers to merely understand the new system. Instead, external instructors would hold learning sessions for the managers. In these training sessions, every trainee would demonstrate her or his proficiency in Enterprise Resource Planning tools. (ii) Leverage virtual workshop: with current technology, classroom learning is not the only way that the managers could be trained on innovative software. As such, the other way that managers can be taught is by means of virtual workshops. Using these solutions, the managers can utilize their laptops, tablets, as well as smartphones in accessing educational content (Dunlap, 2015). As such, the training program would be held in a classroom room as well as through virtual workshops. (iii) Monitor progress of learners: it would be important to ensure that the learners are making progress in their training. Taking this into account, it would be critical to look at how the trainees are moving along with their training sessions (Sung & Choi, 2014).
Given that this would be an instructor-led training program, it would occur inside a training room which could be a conference room, a classroom or an office. One or more external instructors would teach material or skills to the group of 8 managers – the trainees – through the use of discussions, demonstrations, presentations, and lectures. Dunlap (2015) reported that instructor-led training is commonly utilized in instructing a group and enables the trainer to deliver several trainee-hours of training per hour of the trainer’s time. It is notable that the training could even be one-on-one, although this could be costly. In essence, using instructor-led training is especially beneficial when the material is complex or new such as in this case where the company has implemented a complex ERP software solution: here, to have an external trainer on hand to demonstrate concepts and answer questions could significantly enhance the learning experience of the trainee (Kashi, 2014). The intended audience of the training are managers of the company who would actually be the users of the new ERP software solution.
Motivation to learn is of major importance. The trainees should feel that they are going to benefit from the training. Learners would be motivated to learn by being told where they would apply the information. Leaman (2014) reported that learners often retain what is pertinent to them and what they need to do their work tasks. If the learners see where they would apply the information, they are likely to get motivated to learn better. Learners learn best by doing including active participation in the process of learning. Every trainee does not learn the same way. Therefore, the learners would also be motivated to learn by using various techniques of presenting material as this would provide dissimilar ways of learning such as hands-on experience, verbal discussion, and visual materials. Furthermore, short sessions would be used as these are most effective. Specific, timely and relevant feedback would also be given. Trainees like to get feedback on their capability of applying what they have learned from the training program (Moore, 2015). The learners would be evaluated and informed of their progress. Delivering the training sessions would also include methods like humour and methods that are corresponding to the different individual styles of learning to help connect.
References
Crisostomo, D. T. (2010). Management attributes of implementing an erp system in the public sector. Journal Of International Business Research, 7(S2), 1-15.
Dunlap, M. (2015). 5 Keys to an Effective Training and Development Program. Journal Of Financial Planning, 28(1), 20-21.
Kashi, K. (2014). Employees Training and Development: What Competencies Should be Developed the Most?. Proceedings Of The European Conference On Management, Leadership & Governance, 452-459.
Moore, P. (2015). The learning investment: A whole new approach. New Zealand Management, 64(5), 18-23.
Powell, D., Riezebos, J., & Strandhagen, J. O. (2013). Lean production and ERP systems in small- and medium-sized enterprises: ERP support for pull production. International Journal Of Production Research, 51(2), 395-409. https://www.doi:10.1080/00207543.2011.645954
Sung, S. Y., & Choi, J. N. (2014). Do organizations spend wisely on employees? Effects of training and development investments on learning and innovation in organizations. Journal Of Organizational Behavior, 35(3), 393-412. https://www.doi:10.1002/job.1897
Appendix 1: Questionnaire to determine what the trainees know and can do after attending the training program
Questionnaire to determine what the trainees have learned and/or are able to do after attending the training program
1. After attending the training program, are you able to use the ERP solution in managing financials and reporting around activities like manufacturing planning and execution, shipping logistics, sales forecasting, accounting, as well as customer care and support?
□ Yes □ No □ Not sure
2. Can you use the real-time picture of the company’s fiscal status as provided by the ERP system in planning for orders and profitability?
□ Yes □ No □ Not sure
3. Do you work in the order management department?
□ Yes □ No □ Not sure
4. If your answer in 3 above is Yes, are you able to process order more accurately and quickly as a result of the training?
5. Do you know that the ERP system can be used in forecasting the demand for the company’s product and in ordering the needed raw materials?
□ Yes □ No □ Not sure
6. Do you know that the ERP software solution can be used to establish production schedules, to allocate costs, to track inventory, and to project key fiscal measures?
□ Yes □ No □ Not sure
7. Are you able to use features of the company’s ERP system for instance the portal and dashboard to quickly understand the performance of the company on key metrics?
□ Yes □ No □ Not sure
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Note: To prepare for this essay please read the required article
((The impact of performance measurement in strategic planning’, International Journal of Productivity and Performance Management)))
that is attached then answer the following questions:
1)Evaluate the finding that PM is one of the key success factors in strategic planning.
2)What effect do you think a) the size of the organisation and b) the rate of change have on the effectiveness of performance measurement?
3)Support your argument with evidence from the study and other real examples where possible.
Also,
1)The answer must raise appropriate critical questions.
2)Do include all your references, as per the Harvard Referencing System,
3)Please don’t use Wikipedia web site.
4) I need examples from peer reviewed articles or researches.
5)Turnitin.com copy percentage must be 10% or less.
Note: To prepare for this essay please read the required articles that is attached
Appreciate each single moment you spend in writing my paper
Best regards
SAMPLE ANSWER
Performance Measurements and Strategic Planning
A company’s success depends highly on proper planning of organization activities, efficient and effective management as well as having a motivated team of employees. Therefore, corporate planning is paramount for ensuring that business activities are thriving, and organization is driven towards corporate sustainability. Employees and other stakeholders should work together to ensure that the organization is effective in its organization activities. And hence enable an organization achieves the company’s goals and mission. This is possible through performance measurement to help the organization in evaluating individual employee and motivate the employees to perform optimally. However, the paper discusses the notion that performance measurement is important in strategic planning. Further, the article provides insights on the relationship between the company size and how the rate of change impact on the efficiency of PM.
Performance measurement can be defined as a process by which the management in conjunction with the employees work as a team to plan, monitor and review employee’s work goals, and the overall contribution of each and every employee to the organization(Sena Ferreira et al., 2012) . On the flipside, strategic planning refers to a set of processes performed in an organization to conceptualize multiple plans that can help an organization achieve its goal and provide organizational direction (In Osman et al., 2014).
Empirical studies establish that performance measurement and organization strategy should be aligned together to help an organization achieve its strategic goals. Be as it may, performance measurement is paramount in enhancing the efficiency of strategic planning (De Waal, 2013). Performance measurement provides critical data and controls that enhance the development and implementation of strategic planning. Performance measurement’s is used by the organization as a tool that helps to provide a sense of direction for the company by directing on the allocation of resources appropriately (Tapinos et al., 2015). Proper allocation helps an organization to utilize the scarce resources to produce optimum services and increase the company’s revenue (Taticchi, 2011). This feature also enables an organization to allocate the resources according to the strategic plans put developed to govern the organization.
Performance measurement is also an important tool to help an organization to communicate and assess the development of an organization towards achieving strategic goals. Evaluation of managerial performance through balanced scorecard and assessment of employees based on their job performance is important in ensuring that the organization is working towards achieving what is laid down in the strategic plan. Having a well laid out performance measurement program addresses individual employees and organization performance issues that are necessary to develop an effective and sustainable strategic plan.
Strategic planning is essentially a disciplined effort geared to produce fundamental actions based on sound decision that help to provide direction. Therefore, performance measurement plays the important role of raising individual performance to help foster the overall development of employees. This tendency complements strategic planning efforts to increase the overall company effectiveness.
Performance measurement has a key role of translating strategy into practical plans. Managers develop overarching metrics to help track organization activities through performance measurements. Such metrics translates to the larger goals of the organization. The individual department focuses on specific performance measurement metrics to help improve the departmental performance. For instance, the marketing team is concerned more with the number of sales generated, qualified leads and the conversion rates within the sales department. The customer care department focuses on measuring performance relating to customer satisfaction. And finally, the operation department may focus on measuring performance based on quality fulfillment, delivery time, and number of orders filled. All these measurement metrics are geared towards achieving the overall strategic goals by translating strategy into action.
With increasing organization size the significance and strength of performance measurement decreases. According to Tapinos et al. (2005) influence of performance measurement is quite stronger in strategic planning for large organizations. Most performance management paradigms are designed to help address needs in large organizations compared to smaller organizations. Performance measurement is not as effective in small businesses as compared to the larger business organization. Smaller business organization lack proper reference to strategic planning, and their success depends much on entrepreneurial skills and strategies as compared to strategic planning.
Be as it may, small and medium enterprises lack effective and formal feedback system. Therefore, information gathered by performance management may not be effectively employed in strategic planning (Tapinos et al., 2005). Performance management and strategic planning are not linked effectively in a smaller organization as compared to larger organizations. On the flipside, performance measurement is more effective also in a larger organization because of its complexity in nature. Information is collected as feedback based on performance measurement. Large organizations require more information to help in coordinating activities and making decisions that are multilayered in nature between its complicated structures.
With respect to the rapidly changing environment, performance measurement influences strategic planning of organizations that operates in a rapidly changing environment more as compared to organizations in a slowly changing environment. Organizations operating in a competitive sector relies more on performance measurements to develop strategies to gain competitive advantage (Teeratansirikool et al., 2013). Organizations operating in the dynamic environment need to take a careful approach to the effective management of their investments. Performance measurement is imperative to help management develop strategic plans based on the judgment of organization ability through the performance of the employees compared to competitors.
Rapid changes in the business environment imply that organizations need to undergo strategic changes. Evidence shows that performance measurement provides a benchmark for developing strategic changes by providing constant feedback from the business environment. According to Tapinos et al(2005), performance measurement has a greater impact on effectiveness as compared to efficiency in organizations. This tendency is because of the potential challenges arising as a result of bureaucracy and slowing down of business activities (As cited Tapinos et al., 2005).
In conclusion, based on the discussion above, it is evident that performance measurements are paramount when it comes to development and strategic planning in an organization. Performance measurement’s complements strategic planning by providing information necessary and controls that are essential for developing and implementing strategic plans (Tapinos et al., 2015). The impact of performance measurement is greater in large companies as compared to small and medium enterprises. This trend is because of the nature of performance measurement’s paradigms and the nature of the larger organization to process and use feedback from their complex structure. However, performance measurement is often critical in ensuring that strategic planning and implementation is a success.
References
Taticchi, P. (2010). Business performance measurement and management: New contents, themes and challenges. Berlin: Springer.
In Osman, I. H., In Anouze, A. L., & In Emrouznejad, A. (2014). Handbook of research on strategic performance management and measurement using data envelopment analysis.
Teeratansirikool, L., Siengthai, S., Badir, Y., & Charoenngam, C. (2013). Competitive strategies and firm performance: the mediating role of performance measurement. International Journal of Productivity and Performance Management, 62(2), 168-184.
De Waal, A. (2013). Strategic Performance Management: A managerial and behavioral approach. Palgrave Macmillan.
Sena Ferreira, P., Shamsuzzoha, A. H. M., Toscano, C., & Cunha, P. (2012). Framework for performance measurement and management in a collaborative business environment. International Journal of Productivity and Performance Management, 61(6), 672-690.
Tapinos R.G. Dyson M. Meadows, (2005),”The impact of performance measurement in strategic planning”, International Journal of Productivity and Performance Management, Vol. 54 Iss 5/6 pp. 370 – 384. Retrieved form http://dx.doi.org/10.1108/17410400510604539
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Performance management in human resource management
Performance management in human resource management
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Dear Admin,
Please read then answer the question,
The University of Ghana in Legon, Ghana, was established in 1948 as an affiliate college of the University of London called University College of the Gold Coast. In 1961, the university was reorganized by an act of Parliament into what it is today: the independent, degree-granting University of Ghana (http://www.ug.edu.gh/).
The Balme Library is the main library in the University of Ghana library system. Situated on the main Legon campus, it coordinates a large number of libraries attached to the university’s various schools, institutes, faculties, departments, and halls of residence, most of which are autonomous. The library was started as the College Library in 1948 and was then situated in Achimota College, which was about 8 kilometers from the present Legon campus. In 1959, the College Library moved into its brand-new buildings at the Legon campus and was named after the University College of the Gold Coast’s first principal, David Mowbrary Balme.
As in the case of many other modern university libraries worldwide that face resources challenges and the need to serve an increasingly diverse customer base, the Balme Library has implemented numerous initiatives. One such initiative is a performance management system. However, several of the 5657components of the performance management process at the Balme Library are in need of improvement. First, there is no evidence that a systematic job analysis was conducted for any of the jobs at the library. Second, the forms that the employees are rated on contain vague items such as “general behavior.” The forms include no specific definition of what “general behavior” is or examples explaining to employees (or managers) what would lead to a high or a low rating in this category. In addition, all library employees are rated on the same form, regardless of their job responsibilities. Third, there is no evidence that managers have worked with employees in setting mutually agreed-upon goals. Fourth, there is no formal or informal discussion of results and needed follow-up steps after the subordinates and managers complete their form. Not surprisingly, an employee survey revealed that more than 60% of the employees have never discussed their performance with their managers. Finally, employees are often rated by different people. For example, sometimes the head of the library rates an employee, even though he may not be in direct contact with that employee.
Based on the above description, please answer the following questions.
1)Identify one component in the performance management process at the Balme Library that has not been implemented effectively and describe how the poor implementation of that component has a negative impact on the flow of the performance management process as a whole.
2)Make sure you identify the problem and not just symptoms.
Added thoughts:
In examining this case and other cases, let’s consider a critical thinking approach. Normally we want to move toward solutions before we have thoroughly formulated the problem; the text and author and your studies to date have emphasized that point; probably in your profession as well. We can define a problem as the difference between the current state and the desired state.
Critical thinking and analysis has two essential parts – a process on how we define the problem and can we assess our process? Elder and Paul (2005) instruct us that a problem should be formulated from various points of view. In the case we are examining, does your analysis consider the problem from the management point of view? What is the current and desired state? What if we examined the problem from the employee point of view – from department manager’s point of view – from customer points of view? Now we can move toward a solution!
Paul, R., & Elder, L. (2005). A guide for educators to critical thinking competency standards: Standards, principles, performance indicators, and outcomes with a critical thinking master rubric(Vol. 8). Foundation Critical Thinking.
Also,
1) The answer must raise appropriate critical questions.
2) Do include all your references, as per the Harvard Referencing System,
3) Please don’t use Wikipedia web site.
4) I need examples from peer reviewed articles or researches.
5) Turnitin.com copy percentage must be 10% or less.
SAMPLE ANSWER
Introduction
Performance management is an integral part of the Human Resource Management system. The objective of the system is to basically improve performance. If the performance of an institution is below average or has failed to deliver as expected then the first policies to be evaluated are the conduct and performance of the employees and whose responsibilities fall under performance management.
From the case sturdy, the major component that has failed the University of Ghana’s Library is the management’s inadequacy in conducting systematic job evaluation for the employees. Lack job analysis results in uncertainties in job responsibilities and the expectations of the management. The system is worsened by the vague description of responsibilities that are not effectively communicated to the employees. For employees to work effectively their duties and individual goals must be integrated and aligned with the organizations goals and objective. The organization cannot achieve much without the total input of the employees especially if their roles and expectations are not analyzed and matched with their performance. The failure of the university to conduct a job analysis of the institution’s employees has resulted in a performance management system that is not effective. Without proper job analysis, the PM cannot adequately develop the skills of the employees or even offer necessary training as the management is not aware of the needs of the available jobs.
The major objective of performance management is certainly to improve employee performance through effective training and development of skills together with the motivation needed to boost the performance. The University of Ghana’s library department has failed to deliver on the expectations of the institutions by failing to offer the necessary training for the employees as without job analysis, the organization cannot adequately address the needs of the jobs that are available in the department. Performance management assists in guiding the training, mentoring, job experience and other developmental skills that employees need to develop necessary capabilities. Effective performance management (PM) systems have organized systems that are well coordinated with processes that are effective and which discharge the functions required. Performance management also accomplishes evaluation of activities together with the definition of employee roles to ensure that they are efficiently executed. Job analysis forms the basis for pay and compensation decision (Lawler, 1994). Weak or lack of this function means that employees would be dissatisfied with their remuneration as the roles are not clearly analyzed and matched with the expected remuneration. This failure would result in attitude problems among the employees as they would perceive the management’s inability as intentional and directed towards their oppression. Their productivity would be affected and their morale would also reduce leading to poor services, lack of passion and satisfaction and finally the organization will end up with high staff turnover.
The effectiveness of job analysis cannot be underrated as it serves various functions in an organization. To establish an effective performance management system, the organization must determine the goals of the institution and the end results that the organization expects to be accomplish by the employees. These goals must also have a direct link to the success of the organization. The organization must link the goals of the individual employees with those of the organizations (Hillgren & Cheatham, 2000). The two goals have to be aligned together. The goals set should be difficult for the employees to achieve but they should be within their reach if they work extra hard. These processes motivate employees to work hard and be more productive while at the same time it makes it possible for the organization to conduct a proper job analysis for all the available jobs in the library. Job analysis provides the structures that the performance management measures would be pegged on. Without proper structures it would be difficult to implement the functions of the PM and it would result in an ineffective system.
The organization cannot evaluate the efforts of the employees as lack of clear and adequate structures that would ordinarily provide the feedback on the performance of employees are non-existent. The employees are not accountable and their inefficiencies cannot be evaluated as the management is incapable of gathering the pre-requisite information on their overall performance (Paul & Elder, 2005). The Balme Library administration has a weak performance management system that can only be salvaged by the adoption of the current standards of the Balanced Scorecard system that would institute a strategic performance measurement system that would be capable of turning the institutions performance requirements to be above the management’s expectations by adopting the standards of the BSC (Balanced Scorecard) (Murby & Gould, 2005).
Performance Management puts a lot of emphasis on the feedback system as it provides an opportunity to correct the inefficiencies of the employees and it also removes any obstacles on the path of achieving optimal production for the company. Lack of job analysis provides no opportunity for any generation of information from feedback systems.
Pulakos (2004) states that “…For the feedback process to work well, experienced practitioners have advocated that it must be a two-way communication process and a joint responsibility of managers and employees, not just the managers. This requires training both managers and employees about their roles and responsibilities in the performance feedback process. Managers’ responsibilities include providing feedback in a constructive, candid and timely manner. Employees’ responsibilities include seeking feedback to ensure they understand how they are performing and reacting well to the feedback they receive. Having effective, ongoing performance conversations between managers and employees is probably the single most important determinant of whether or not a performance management system will achieve its maximum benefits from a coaching and development perspective…pg.7”
To conclude, the performance management system that was introduced by the Balme Library administration is ineffective and cannot achieve its desired goals if corrective measures are not adopted to rectify the defects in the system (Nankervis & Compton, 2006). For performance management to succeed, it requires the cooperation of the PM management’s implementation team and also the consultation of the employees on the systems to be used to evaluate their performance and the methods of the feedback systems that the management would rely on. Lack of clear communication and effective feedback system by the management of Balme Library has contributed immensely to the current performance crisis at the institution. By not implementing the required systems and operations that are needed for the institution to perform and conduct effective job analysis, the institution has also contributed to the problems facing the organization. The administration of Balme Library would still not be in a position to help the deterioration of the performance standards at the institution if it does not implement the PM in the right way and also motivate the employees to work hard.
References
Hillgren, J.S., & Cheatham, D.W., 2000, Understanding Performance Measures: An Approach to Linking Rewards to Achievements of Organization Objectives, Scottsdale, AZ: Worldatwork.
Lawler, E., 1994, Performance management: The next generation. Compensation and Benefits Review 26(3): 16–20.
Murby, L. & Gould, S. (2005) Effective Performance Management with Balanced Score Card, Chartered Institute of Management Accountants, London: CIMA
Nankervis, A.R. & Compton, R. L., 2006, Performance Management: Theory in Practice? Asia Pacific Journal of Human Resources, vol. 44 (1)
Paul, R., & Elder, L. (2005). A guide for educators to critical thinking competency standards: Standards, principles, performance indicators, and outcomes with a critical thinking master rubric (Vol. 8). Foundation Critical Thinking.