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Report on Telstra Corporation Limited

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instructions are in the two attached files.

SAMPLE ANSWER

Introduction

The listed company that is subject of this report is Telstra Corporation Limited. Telstra Corporation Limited, hereafter referred to as Telstra, is the largest telecommunications and media company in Australia. The corporation builds and operates telecommunication networks in its target markets and also deals in pay television, internet access and mobile voice devices among other services and products (www.telstra.com). Telstra is a public company founded in 1975 and is headquartered in Telstra Corporate Centre in Melbourne in Australia. Telstra’s expenditure in research & development doubled from $2 million in 2013 to $4million in 2014. This attests to the importance that the company places on research & development activities in its business model (www.telstra.com). Telstra was initially a company owned by the government but was later privatized in three separate stages in 1997, 1999 and the last stage in 2006. In the first stage in 1997, the government sold A$14billion and floated the company’s share in the Australian Stock Exchange in an initial public share offer (IPO). The 1999 privatization saw the government reduce its shareholding to 51% after selling 16% shares in the company (www.telstra.com). The 2006 divestiture from the company resulted in the government placing the remaining shares it still held in Australia’s Future Fund which in effect made the Australian government a minority shareholder in the company. Subsequent divestitures in 2009 and 2011 saw the government relinquish all its shares in Telstra. Telstra is the most widely held public company in Australia with over one million shareholders (www.telstra.com).

Brief disclosures that Telstra made for intangible assets in its annual statements as at 30^th June, 2014

Telstra disclosed that it had intangible assets of $6,382 million as at 30^th June, 2014 as compared to $8,202 million that the company disclosed during the same period in the previous year. This represented a 29% decline in intangible assets in 2014. Intangible assets constituted about 16% of the total non-current assets that the company reported in the financial year ending 30^th June, 2014. The company went further to expound on how these intangible assets were computed in its Notes to Financial Statements in Note No. 14(www.telstra.com). The Intangible assets were made up of goodwill of $395 million and internally generated intangible assets which included software assets developed for internal use of $4,265 million. Acquired intangible assets also formed part of the intangible assets that the company reported in the financial year ending 30^th June, 2014. Acquired intangible assets were made up of patents and trademarks of $12 million, licenses of $816 million, customer bases valued at $ 42 million and brand names of $ 9 million. Deferred expenditure was also included as part of intangible assets and was valued at $843 million (www.telstra.com). The company has gone ahead to explain how the intangible assets were incurred in the same note to the financial statements. The company closed the year with software assets that were under development which were not ready for use and which were recorded as intangible assets. The company capitalized costs for borrowing that related to the software assets and spectrum licenses and captured them as intangible assets (www.telstra.com). Deferred expenditure related to deferral of direct incremental costs that were incurred by the company to establish customer contracts. These costs were amortized in the income statement to goods and services purchased during the period. Connection and basic access installation fees were also included in deferred expenditure that formed part of the intangible assets in the financial year ending 30^th June, 2014

(http://www.telstra.com.au/uberprod/groups/webcontent/@corporate/@aboutus/documents/document/uberstaging_280884.pdf).

Disclosures made by Telstra on intangible assets and their consistency with the requirements of paragraphs 118 – 123 and paragraphs 126 – 128 of AASB 138 on Intangible Assets

According to paragraphs 118-123 and paragraphs 126-128 of AASB 138 on intangible assets, Telstra is required to disclose internally generated intangible assets and other intangible assets or intangible assets that are not generated from within the company (Deegan, 2012). Telstra has endeavored to do that to some degree in its annual report for the financial period ending 30^th June, 2014. The company is required by paragraph 118 of AASB 138 on intangible assets to disclose whether the useful lives of the intangible assets are finite or indefinite (Deegan, 2012). The company has not disclosed this fact for all the intangible assets listed in its annual report for financial period ending 30^th June, 2014. The company is also required to provide amortization rates used which have not been provided. The treatment of intangible assets by Telstra is therefore in contravention to paragraphs 118-123 and paragraphs 126-128 of AASB 138 on intangible assets. For intangible assets with finite useful lives, the company is required to disclose amortization methods used in treating these assets which has been provided for some of the assets but not for all of them (Deegan, 2012). Paragraph 118-123 and paragraphs 126-128 of AASB 138 on intangible assets requires that the company discloses its gross carrying amount and any accumulated amortization. Telstra has provided this information on page 113 of the annual report for the financial year ending 30^th June, 2014. Reconciliation for the carrying amount is also a requirement in paragraph 118-123 and paragraphs 126-128 of AASB 138 on intangible assets. This is a requirement that Telstra has fulfilled on page 113 of the annual report. Amounts amortized on the intangible assets are to be expensed in the income statement for the period; a requirement that has been complied with by Telstra

(Devalle &Rizzato, 2012; http://www.aasb.gov.au/admin/file/content102/c3/AASB138_07-04_ERDRjun10_07-09.pdf).

The company is also required to group assets of a similar nature and use in the method it treats intangible assets. Telstra has treated intangible assets according to use and similarities in how they are used. Licenses are treated or grouped together, masts are grouped together, customer bases are grouped together and deferred expenditures are also grouped together in accordance with paragraph 118-123 of the AASB138 on Intangible Assets (Deegan, 2012). An entity is also required to disclose information on intangible assets which Telstra has done in its annual reports as at 30^th June, 2014. The company has not however provided an assessment of the useful life of some of its intangible assets and the residual value which is in contravention of the paragraph 118-123 of the AASB138 on Intangible Assets (www.telstra.com). According to paragraphs 126 – 128 of AASB 138 Intangible Assets, Telstra is required to disclose the aggregate amount of research and development expenditure and the amount should be treated as an expense in the accounting period. Telstra has consistently done that as it included research and development expenses of $4 million incurred as part of the operating expenses for the period and expensed them in the income statement. The company also disclosed intangible assets that were fully amortized and those that were not in accordance with paragraphs 126 – 128 of AASB 138 Intangible Assets

(http://www.telstra.com.au/uberprod/groups/webcontent/@corporate/@aboutus/documents/document/uberstaging_280884.pdf)

References

Deegan, C. (2012), Australian Financial Accounting, 7^th edition, McGraw Hill

Devalle, A., PhD.,&Rizzato, F., PhD. (2012). The impairment test of goodwill and the quality of

mandatory disclosure required by IAS 36.: An empirical analysis of european listed companies. GSTF Business Review (GBR), 2(1), 1-6. Retrieved from http://search.proquest.com/docview/1039135033?accountid=45049

http://www.aasb.gov.au/admin/file/content102/c3/AASB138_07-04_ERDRjun10_07-09.pdf

http://www.telstra.com.au/uberprod/groups/webcontent/@corporate/@aboutus/documents/document/uberstaging_280884.pdf

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Reflection on Survival Activity Assignment

Reflection on Survival Activity

Order Instructions:

See the attached files for instructions.

SAMPLE ANSWER

Reflection on Survival Activity

This reflection is based on a Team survival situation where my team went through after having crash landing on a desert. Luckily just before the pilot informed us on the next step to take, the most updated information from the plane indicated that the temperature on the ground level will be 54 degrees. Looking at my team all of us had dressed in light clothing, in fact, the majority of us had short sleeved shirts, socks, pants and streets shoes. Everyone also had handkerchiefs. This meant that we needed to find a way to survive through as we found our way to the rescue destination. The main objective of the team exercise was to learn to how to work as a team and also coordinate with one another so as to reach our destination safely (Boonstra, 2013). This called for embracing proper communication skills and collaborative style of making decisions. Application of the big five personalities aspect would prove to be very crucial.

The Exercise

As part of teamwork, we began by choosing items that were most important to ensure our survival in the next 20-25 hours which was the time estimated for us to reach our destination safely. We all sat down as a team and brainstormed on the choices at hand, all of us had their own time to decide on which item should be priority. It was important to note that we were able to communicate and coordinate with one another very well in comparison to other groups in the class (Murphy, 2011). We came to a consensus early enough because we discouraged arguing and more of active listening (Hackman, 2012). And even though our choice of priority items may not have been correct in the first instance, we all remained positive that the items we chose would help us survive through the desert.

This made the team appreciate that the most effective way to making a decision was through communication and actively listening to the opinion of each member of the team. In addition, by practicing the knowledge we learned in the class also helped each member of the team to remember (L & Laeticia, 2014). This activity allowed each member of the team to choose fifteen helpful tools to use to survive and escape from the crash point to a much safer place in order of priority (Bell, 2010).

As a team leader, I was able to make use of the Big Five personality approach in solving issues that arose from the team (Rubin, 2015). Where as a leader I was able understand the personality of each team member through the five major traits. There were some members of the group who expressed themselves through extroversion; they would stress their points with a lot of energy (Archad, 2012). For these people I would listen to them more as the team leader, there were also those who were agreeable to everything, for this part of the team (Wyatt, 2014). I would ask them questions in order to understand what they felt, another team member was also conscientious, this member of the team would repeatedly ask us to get to the end of the discussion, for this member I would constantly update on what the discussion entailed, there was also one member who expressed neuroticism (Lencioni, 2011), he was always negative in all the choices we made, I would contain this person in order not to allow him influence other member negatively (Bennis & B.Nanus, 2010).

The Big Five personality model allowed each member to feel that his or her contribution was important, forexample, as we made the decision about which tool would be the most important, we had two different opinions (Johnson & Johnson, 2010). I suggested that a bottle of water would be the most important, the reason was that we were facing harsh temperature of about 53%, this means that the most important thing was to keep hydrated so that we could not die or lose time resting due to dehydration (Smith & Lehman, 2010). Another member of the team however, believed that the cosmetic mirror was the most important because it would be used to reflect with the direct sunlight and enable a flying plane to spot us (Johnson M. , 2011). As a result after actively listening to one another, and the reasons for their choice, our group was able to agree on priority items for survival. We ranked the priority items as follows: Cosmetic mirror, Top coat, water, parachute, Jack-Knife, Plastic raincoat, Caliber Pistol, Sunglasses, compress kit with gauze, magnetic compass, sectional air map of the crash area, book, Vodka and lastly the bottle of salt tablets (Nester, 2012).

Conclusion

From the exercise, I learnt a lot about the importance of communication in solving problems in a conflict situation with my team (Jay, 2013). I was also able to learn that the most effective way of making a better decision would only be derived from communicating with one another and actively listening to the needs and opinions of each member of the team.

References

Archad, M. (2012). The Communication Skills Handbook: How To Talk To Anyone & Become A Powerful Leader (Strong & Powerful Communication Skills) . Amazon Digital Service.

Bell, J. (2010). Social Intelligence: A Practical Guide to Social Intelligence: Communication Skills – Social Skills – Communication Theory – Emotional Intelligence. Communication Masters.

Bennis, W., & B.Nanus. (2010). Leaders: Strategies for taking charge. New York: NY: Harper and Row.

Boonstra, J. J. (2013). Cultural Change and Leadership in Organizations: A Practical Guide to Successful Organizational Change. Wiley-Blackwell; 1 edition.

Hackman, R. (2012). Leading Teams: Setting the Stage for Great Performances . Harvard Business Review Press; 1 edition.

Jay, D. (2013). Group Dynamics for Teams. SAGE Publications, Inc; Fourth Edition edition.

Johnson, D. H., & Johnson, F. P. (2010). Joining Together: Group Theory and Group Skills (10th Edition). Pearson; 10 edition.

Johnson, M. (2011). The Ultimate Desert Handbook : A Manual for Desert Hikers, Campers and Travelers. International Marine/Ragged Mountain Press; 1 edition.

L, & Laeticia. (2014). Teamwork: Become the Greatest Team member ever: Be a Powerful Link in the Chain of your WorkGroup (performance team, human resources development, communication … management, management, relationship ad). Routledge.

Lencioni, P. (2011). The Five Dysfunctions of a Team: A Leadership Fable. Jossey-Bass; 1st edition.

Murphy, P. W. (2011). Always Know What To Say – Easy Ways To Approach And Talk To Anyone . Routledge.

Nester, T. (2012). Desert Survival Tips, Tricks, & Skills. Diamond Creek Press; First edition.

Rubin, G. (2015). Better Than Before: Mastering the Habits of Our Everyday Lives. Crown.

Smith, D., & Lehman, C. A. (2010). Desert Survival Handbook : How to Prevent and Handle Emergency Situations. Primer Publishers; Revised edition.

Wyatt, W. (2014). Communication Skills: The Ultimate Guide To Improve Your Communication Skills And Get Your Ideas Across. CreateSpace Independent Publishing Platform.

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Reliability and Credibility of CAM Resources

Assessing Reliability and Credibility of CAM Resources Presentation

Create a 12- to 15-slide Microsoft? PowerPoint? presentation on a methodology you create for assessing credibility and reliability of sources of CAM
information. Include detailed speaker notes and reference citations.

Devise three to five objective criteria to judge the credibility and reliability of a source of information on CAM, such as a book, newspaper article, or
speaker. Research websites on a CAM therapeutic modality.

Review one of the websites and determine how reliable the site is for CAM information, using your three to five criteria.

Describe how a consumer’s attitudes and beliefs about CAM could hinder objective assessments of reliability and credibility in CAM.

Demonstrate, in detail, how you reached your conclusion about the website. Consider using a grading scale or grid for this exercise.

Discuss what steps the website could take to increase its credibility.

Present the Assessing Reliability and Credibility of CAM Resources Presentation.

For Local Campus students, these may be (at the discretion of the faculty) oral presentations accompanied by Microsoft? PowerPoint? presentations.

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Environment, Crime, and Disease-Germany

Environment

In this, the final of your research assignments, you will be creating a report that addresses issues of environment, crime and disease. Their interface is
tremendously important to consider in the context of increasing globalization of the world. An example would be the resource of water which some are calling
the “next oil.” In this assignment you will write a report to an individual/agency within your assigned country who may be able to address some of the
problems you have identified. Your research in your first paper regarding the structure of government may be of help here. In this report, you will begin
with an overview section. The second section should be a development/details of the issue(s) you feel are most important for your assigned country to
address. The final section should be a conclusion in which you make your recommendation on how the issue(s) should be addressed.
Using the following resources, and at least two of your own from your research give an overview of environment, crime, and disease in your assigned country.
Water of Life in Peril
Population and Sustainability
Global Warming and Climate Change Video National Geographic
The World Bank
LexisNexis Academic is one of the academic databases available through the Franklin University Nationwide Library.
BBC Global Crime Report
World Health Organization
Human Trafficking
Cyber crime
United Nations Department of Economic and Social Affairs Division for Sustainable Development.
Read this article about Today’s Hidden Slave Trade.
Watch the Tanzania Video. to find out how global warming and deforestation are melting the vast snow fields of Mount Kilimanjaro, once admired by Ernest
Hemingway.
Now, select one or two of the issues you have read about and the impact they have had or are having on the economy and development of your assigned country.
Address these issues in a report to an individual/agency within your assigned country who may be able to address some of the problems you have identified.
Finally, write a conclusion for this report for the agency or individual to consider regarding implications for continued globalization.
This should be a 4- to 5- page report as outlined in the overview, using APA format.
Include a reference page and relevant internal citations to support your paper. This should include all of the works that you cited using APA citation
guidelines.
Submit your assignment to Turnitin.com at least 48 hours before the due date, and revise your paper according to the feedback you receive from this system.
Purpose of the paper:
Examine the effects of globalization on issues of the environment, crime and disease
Investigate issues of environment, crime, and disease of a given country
Synthesize the environmental, crime, and disease issues of a given country
Critique how the environmental, crime, and disease issues have affected the development and economy of the country
Analyze the issue of overpopulation

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Cultural Activity Report Assignment Available

Cultural Activity Report

Visit a museum or gallery exhibition or attend a theater, dance, or musical performance. Write a two to three (2-3) page report (500-750 words) that
describes your experience.

Clearly identify the event location, date attended, the attendees, and your initial reaction upon arriving at the event.
Provide specific information and a description of at least two (2) pieces.
Provide a summary of the event and describe your overall reaction after attending the event.
Use at least the class text as a reference (additional sources are fine, not necessary unless required by your content). Your report should include
connections you make between things observed in your activity and things learned in the course and text.

This is what I have learned in the course:
• the arts, literature, belief systems, and major events in the development of cultures around the globe from the European Renaissance to the contemporary
period.
• Baroque style
• The drama of painting Caravaggio and the caravaggisti
• Beethoven and the rise of Romantic music
• Beethoven; Art and Protest in the 1800s
• Tchaikovsky and Women in Art
• Harlem Renaissance
• Government and the Arts; Abstract Expressionism; Minimalist Music

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My Values Reflective Report Assignment

My Values Reflective Report

Purpose:
The first assignment focuses on identifying your values using at least one self- assessment (work values inventory; interview with significant other;
structured autobiography), reflection on experiences and academic readings.
Values are deeply embedded in our identity and usually we are not conscious of our values, or the values of other people. One way that we can become aware of these implicit values is when they clash. Thus, in this report you are asked to describe and reflect upon experiences in which you have experienced value conflict. The report can be written in the first person, as it is a report about you.
The report should focus on conflict that has an ethical dimension, rather than issues of quality or worth. Such as: Health or safety, Moral or religious
concerns, Fairness or equity.

Tips
• Adhere to all requirements
• Focus on ethical situations – Eg You were asked to lie, ?cheat or steal, or someone is being dishonest, morally ?questionable etc
• Do not use work performance issues. Eg Being told off for ?being late or making a work process error
• Focus on understanding actions rather than attributing ?blame
• Apply knowledge from assigned readings

Required Format:
1. Introduction: Define values (approx. 200 words)
a. Using at least two academic sources, define what values are and identify core values.
b. How does the definition/s relate to your personal and work experience?

2. Describe 2 experiences of values in conflict (approx 800 words):

2a Experience 1
Recall a time in your work experience* when your values conflicted with what you were expected to do, in a particular important work-related decision, and
you spoke up and acted to resolve the conflict. In your description include the answers to the following questions:
i. Describe what happened and the impact of your action.
ii. What motivated you to speak up and act?
iii. How satisfied are you with the action? How would you have liked to have responded? (This question is not about rejecting or defending
past actions, but rather about imagining your ideal scenario)
iv. What would have made it easier for you to speak or act? (Consider both things within your control and things within the control of others).

2b Experience 2
Recall a time in your work experience when your values conflicted with what you were expected to do in a particular important work-related decision and you did not speak up and act to resolve the conflict. In your description include the answers to the following questions:
i. Describe what happened.
ii. Why didn’t you speak or act?
iii. How satisfied are you with the action? How would you have liked to have responded? (This question is not about rejecting or defending past actions, but rather about imagining your ideal scenario).
iv. What would have made it easier for you to speak or act? (Consider both factors within your control and things within the control of others).
* You can use experiences from your full time job, summer job, internship, student club, student team project or family setting. Always describe your role in the organization at the time of the decision.

3. Conclusion: Reflection and lessons learned (approx. 500 words)
Reflect on the experiences described above in light of the results of at least one of the self assessments (WVI, ISO and autobiography).
Identify 2 lessons learnt from the experiences above. Apply what you have learned about yourself to your career. You are expected to use at least two academic sources to support your analysis.

4. Reference list
You must cite all work properly throughout your report in Harvard style and provide a reference list.
Some useful book and information

Badaracco, J. L. Jr, 1998. The discipline of building character. Harvard Business Review, Vol 76. No. 2. pp.114-124.
Gentile, M. C., 2016. Values: What they are and what they are not. Giving Voice to Values: How to Speak Your Mind When You Know it’s Right. 1st Ed. Yale
University Press. pp.24-46.
Kidder, M.R. 2017. Ethics is not optional. Association Management Vol. 53. pp. 30-32 Urbany, J. E., Reynolds, T. J. & Philips, J. M, 2015. How to make
values count in everyday decisions. MIT Sloan Management Review, Vol. 49. No. 4, pp.75-80.

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Lab Report for Research Available Here

Lab Report for Research

After completing Sniffy exercises 1-5 (Photos of the exercises are uploaded in additional files.) write an APA style lab report concerning how classical
conditioning occurred for Sniffy. Include the following key concepts: acquisition, extinction, spontaneous recovery, and conditioned emotional response. Your report must be in APA style, have at least 3-5 outside references and include the following sections: Abstract, Introduction, Methods, Results, Conclusion, and References.

1) The 3-5 references should be in your introduction section. They should be peer reviewed articles and\or the textbook that provide support for classical
conditioning from the literature.
2) The abstract should be an overall summary of the article (less than 50 words). It should include data from each part.
3) The methods should just be a general summary of what you did for each experiment. You do not need to get too specific since the experiments were done on a
computer.
4) The results section should be a brief summary of what you did and include graphs from the experiment.
5) The discussion section should have the conclusions that you can make from the results, some generalizations or implications of the research for a wider population (ie humans), and the limitations of your work.
6) The future studies section should discuss how you would improve the limitations that you discussed above in future research.
*I also uploaded a rubric to see what is needed specifically.
All information needed for the Sniffy exercises can be found in the uploaded photos (screenshots of the exercises) and scanned pages of the Sniffy textbook
explaining the process of the experiments and what they show. If any additional information is needed, message me right away!

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The Final Research Report Assignment

The Final Research Report consists of two sections:
Section 1 (parts 1-6) should detail and build upon the information you provided in your presentation.
Section 2 (parts 7 and 8) is a systematically compiled bibliography for your chosen research area. This will detail your search method string and refinements
– details below.

Research report should contain the following:
Section 1
(1) Title
a short title which summarises your research project
try to keep your title simple don’t to be too complicated
(2) Area of Research
A brief outline of the area to be studied & the main issues to be explored
(3) Research Question(s)
a sentence or two which outlines your main research question(s).
This may be your hypothesis.
Try to keep your question(s) simple – don’t be too ambitious and try to be as precise as possible and operationalize your terms.
(4) Information that will answer your question
Define what information you will need to answer your research question.
(5) Research Design
a) Define what research method will reveal or allow you to gain the information you need to answer your question.
b) Define the actual methods you will use to obtain this information; you must provide details – these will differ depending on the methods you will use but
may include information on sample size, interview schedules, etc.
(6) Critical issues in your research
What areas do you think will cause problems in your research?
Are their any ethical issues involved?
What about access issues?
Alternative solutions – if you cannot gain access to the sources you need what alternatives are there?
Section 2
(7) Literature search
List the key words / terms and variants you used in developing your search string.
Note your search string in Boolean format (AND, OR) and “ “ for the terms and variants of.
Note the date and database on which you ran the string.
(8) Bibliography
Provide a 30 item bibliography of you research area built using your literature search.

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Business Report Writing Services Available

Business Report

Order Instructions:

Business Report – Students will review and select a topic from the business-related topics provided by the faculty. They will write an effective formal report inclusive of the following parts: title page, table of contents, executive summary, body with at least one page with graphic/s, and appropriate referencing (APA or MLA style). The total of the body is three to five pages not including the title page, table of contents, executive summary, and reference page. (15%)

You should pick a current (less than six month) business issue to research and write about for your paper. You may choose a topic that is related to your group presentation but it should not be exactly what your group presentation is focused on. For example, let’s say your group presentation is focused on the technology problems related to signing up for coverage under the Affordable Healthcare Act. Your paper could be on another, related topic such as the government accounting/tracking of the new law or the financial need to have younger people sign up for coverage.

Your paper should also relate to the main topic in this class, business communication. So, if your paper is on the Affordable Healthcare Act, you should include some discussion on a business communication related topic, such as an analysis of the communication with the public on issues/problems. Please approach this in a dispassionate, businesslike way – be balanced and leave your politics (and emotions) out of your paper, as much as possible (I realize everyone has strong opinions, but in business communication, we try to be balanced, objective, and analytical before finalizing any position).

Please remember that the paper will be graded based on: 10 points for directions, 20 points for writing mechanics, and 70 points for content.

I would like to have three pages for the body and the rest for table of contents, executive summary.

SAMPLE ANSWER

Business Report

Tale of contents

Executive Summary ……………………………………………………………………………….3

Introduction………………………………………………………………………………………..4

Overview of the Issue……………………………………………………………………………..4

Managing the Problem…………………………………………………………………………….5

Communication Plan………………………………………………………………………………6

Alternative Strategy……………………………………………………………………………….6

Conclusion……………………………………………………………………………………..…7

References …………………………………………………………………………………………8

Executive Summary

The report focuses on the business aspects pertaining to the failures and technologies used to implement Obama care. User of technology expects provision of better healthcare. However, failures affect accessibility of services and disappoint many. People may as well lack trust and confidence in such technologies. The glitches occurred after many people had paid their premiums and many had to pay cash to access healthcare. The consequences of the failures affected many users as well as the economy.

Communication during such incidences is a strategy that organizations must employ to manage their reputation. Adopting poor strategies leads to failures and poor public image as in this case.

Different communication channels suits different stakeholders and organizations should select the most appropriate ones to convey their messages. Some of these channels include print media, television briefings, posters and other.

Increasing the confidence level of the citizens and perception about the credibility and capability of the technology is critical to get their support. The government through various avenues must assure citizens on appropriate measures taken to solve the problem to ensure it do not happen again.

Business Report

Introduction

Business is one of the most important pillars of the economy as products and services of all kinds are accessible through business transactions. Health care is one of the most important sectors affecting the lives of people. Hence, without good health care, the economy cannot thrive. The report deliberates on the recent glitches of Obama care Technology.

Overview of the Issue

Affordable Care Act is a major Obama administration initiative for citizens to access quality health care at an affordable cost. The initiative hopes to promote quality healthcare to all people in USA. The recent technology glitches have affected many people as thousands that had met the signing-in deadlines by purchasing the health insurance through this scheme had no cover because of the challenges experienced in enrolment system (The Wall Street Journal, 2014). This situation hurt many who could not understand the reason their detailed lacked in the system as insured. Others had to postpone their medication and others had to pay these bills by themselves hence compromising on their healthcare.

This incidence portrays the government and the stakeholders in bad limelight as people and other stakeholders would not have expected such incidence to happen (The Wall Street Journal, 2014). However, because of this, it becomes very important to understand the appropriate strategies to adopt to ensure that the situation does not go overboard.

Business communication is a vital strategy to reach to different stakeholders including, the customers/patients, the government, insurance providers and the medical practitioners among many others.

Technology failure had financial ramification to the economy. The fact that people could not access their healthcare services after signing in meant that they had to part away with money to access to health care services. It therefore affected their level of income, as they had to adjust on their consumption behaviors to cater for the medical costs. Furthermore, people that could not manage to cater for the private health care had to delay to get access to medical care and in the process; some succumbed to death because of poor medical attention (The Wall Street Journal, 2014).

Communication during the crisis

Conveyed to the stakeholders

Managing the Problem

Technology failure is a problem many institutions and organizations encounter. However, it is important that they develop appropriate disaster recovery plan to ensure that quick measures are in place to counter the same. The cost of a technological failure in terms of profitability is huge hence, the reason why such plans should be in place.

In this case, the problem persisted without tangible solutions as no amicable strategies were in place. Poor communication strategies contributed to the uproar and these disappointments. Had effective communication plan in place, customers would have prepared early and this problem could have managed well. Businesses must understand the important of effective communication as one of the pillars of success of the endeavors.

Communication in business is adapting to appropriate channels to promote understanding to achieve the objectives and goals set.

Management strategy

Communication Plan

The moment the government realized the problem it needed to communicate this to the members of the public. The government communication department should have called a press briefing to inform members of the public that had signed-in of the failures in the technology. Such briefings enable members of the public to be aware of the situation hence consider alternatives. The challenges and the dissolutions experienced by citizens that had signed-in and not yet insured could not surface.

In business communication, it is important to communicate through appropriate tools and to target specific audience (Meredith, 2012). The communication therefore, should be clear on the cases of the failures and the way forward. Information on the commencement of operations and the alternative course of action is as well essential. The strategy is appropriate in bringing the temperatures of the citizens already disappointed low. It also ensures that the public image and confident about the program is not indented.

Alternative Strategy

It is important for the leaders to come out clearly and talk about the problem. The individual in charge of technology should provide a clarification about technological hitches experienced. The individual has requisite skills and knowledge on systems operations hence, will increase the level of confidence and credibility among the citizens. Information from first hand sources have greater impact due to credibility believes. Such aggressive strategy will change the perception of the technology user (Ainsworth, 2013).

Users must gain confident that the system is effective and will not again let them down. Restoring this confidence requires use of persuasive messages using alternatives sources or channels of communication. For example, email, social media, print media and other mainstream media such as magazine, posters and radio and opinion leaders to reach a wider audience.

Conclusion

Business encounters various challenges that affect their income streams. Solving this challenge require problem analysis before adapting an appropriate strategy. Communication is a key ingredient in business and therefore, managers must communicate effectively in case of such glitches in their systems. Communication is essential in building the level of confidence of technology users. Using appropriate communication channels such as press briefing would be a good way to reach many affected users.

References

Ainsworth, J. (2013). Business Languages for Intercultural and International Business Communication: A Canadian Case Study. Business Communication Quarterly, 76(1): 28-50.

Meredith, M. (2012). Strategic Communication and Social Media: An MBA Course From a Business Communication Perspective. Business Communication Quarterly, 75(1): 89-95. The Wall Street Journal. (2014). Obamacare’s Technology “Glitches” Leave Customers Without Coverage. Retrieved from: http://energycommerce.house.gov/icymi/obamacare

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Real Estate Multiple Listing Assignment

Real Estate Multiple Listing

Real Estate Multiple Listing & State Patrol Ticket Processing System

Order Instructions:

Read chapters 7 and 8 of the text and the case studies at the end of these chapters.

Answer the questions about the following case studies at the end of chapter 7 and 8
• Real Estate Multiple Listing
• State Patrol Ticket Processing System

Suggestions and Guidelines:
• Use your own words and Thoughts. Plagiarism and/or cheating will result in a grade of Zero.
• Give short answers to each question (not more than 3-4 lines)
• Total page length (not more than 3 pages, 300 words per page)
• 1-inch margins, Double spaced, 12-point, Times New Roman font

SAMPLE ANSWER

Refined domain model class diagram.

Information Changes

Price changes previous information

Corrections or indicating that the house is sold.

Listing Information

Address, year built, square feet, number of bedrooms, number of bathrooms, owner name, owner phone number, asking price, status code.

Additional information

House information, the Agent who listed the house information, the real estate office the agent represents

Use case diagram with a CRUD analysis

A CRUD matrix is referred to as a table that shows links between the various processes, data and resources of a given system. It involves the creation, reading, updating and deletion of an operation on the data or resource. The creation of the listing is done by the help of the real estate agents. The information collected is used in the making of a list book, which is then verified by the agents and the homeowners. Any mistakes that are found are then corrected and updated in the list book while irrelevant information is deleted.

Activity diagram

As mentioned above in the diagram, listing the houses is important in that it helps in supplying information about the houses on sale to prospective buyers. It also helps to ensure that houses are classified according to various categories and price ranges. Listing information verification is also important in that it ensures correct information is put in the listing book while information updating and correction ensures that the information is accurate and timely.

System sequence diagram

State Machine Diagram
State Patrol Ticket Processing System

RFP outline – State Patrol Ticket processing system

Project Description
To record driver violations, to keep records of the fines paid by drivers and to notify the court that a warrant for arrest should be issued when such fines are not paid in a timely manner.

Technical and Infrastructure Requirements.

The requirements that pertain to the design of the project include internal servers to store all the collected information, ticketing machines for the officers to use in issuing out the tickets.

Functional Requirements
verification of financial responsibility and insurance, production of driving record reports from the tickets and accident records for insurance companies and also the issuing, suspension and renewal of driver’s licenses

Logical and physical design can be accomplished using either the traditional structured approach or the object-oriented approaches to systems development. However, because in using the object oriented approach, key objects and classes of objects are designed in the new or updated system. Because of this, it is important to record this in the RFP.
Matrices for evaluating RFP responses

Weight (High = 5 , Low = 1 )
Requirements
Availability of experienced staff	5
Developmental cost	5
Expected value of benefits	5
Length of time until deployment	2
Low impact on internal resources	5
Requirements for internal expertise	5
Minimal organizational impacts	3
Performance record of the provider	5
Level of technical support provided	5
Warranties and support services provided	5

Total	45

List of vendors to whom the RFP should be sent include the court, the insurance companies, the service providers, and the members of the esteemed police force.

References

John W. Satzinger, R. B. (2010). Systems and Analysis Design in a Changing World. New Mexico: Cengage Learning.

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