Using Touch Screens to Enhance Customer Experience
Using Touch Screens to Enhance Customer Experience
Touch screen kiosks can be spotted in different locations as businesses continue to look for new ways to enhance communication with their customers. Companies that want to provide excellent customer service will always be on the lookout for ways to ensure customers or visitors have a delightful experience, whenever they interact with the company. As the service industry expands, using technology becomes an integral part of market outreach.
Touch-screen kiosks are useful in marketing, sales, advertising, and public relations. A company that uses technology can effectively manage to reduce its staff in every area. Many consumers today prefer interactive kiosks to deal with staff at physical shops. The fact that the touch screen kiosks have videos and can provide all the information needed means that people do not have to engage with customer service agents or other personnel.
Many busy companies know the critical role that the mobile touch screen kiosks play. Visitors to bustling commercial centers do not want to wait in long queues to speak to customer care agents and receptionists. This is considered a waste of time, and it is essential to have an alternative where customers can find out all they need to know.
Supermarkets and other retail stores have introduced touch screens that act as self-service kiosks. Also called ‘Quick Checkouts,’ the screens are fast and efficient, allowing the customers to conduct their business in the shortest time possible. The refined customer service has seen many customers choose to shop in the stores that are equipped with the facility. The screens are effective at advertising the different products and services offered.
Waiting rooms and lobbies are places where people spend a significant amount of time. A perfect way for a company to ensure that the visitors and customers do not get bored is by providing touch screens that will provide information and entertainment. The visitors can access the internet as they wait, which makes the waiting period delightful. Customers who find this service where they go often feel that the time spent waiting has been well-spent.
The competition in the market has meant companies have to go the extra mile to upgrade their operations. Most successful businesses have one characteristic in common, and that is an excellent customer care service policy. A business that treats its customers well will always grow, as this is the most important way to advertise and expand operations. People tend to talk about their wonderful experiences to friends and contacts, and a good business will expand faster due to word of mouth. It is essential to give the customers something useful to talk about.
Those businesses looking to take the concept further by being socially responsible can use eco-friendly kiosks. The green kiosks are made using recycled materials and have a low carbon footprint. The energy saving technology used, allows the machine to automatically switch off at night when it is not in use. The touch screens come in many different sizes and designs, and most companies have them custom made to suit their needs.
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He said to answer the question “How might increasing technological advancements and the changing nature of entertainment, as explored by David Pogue, challenge, reinforce, or nullify the analysis of advertising techniques explained by Catherine Gourley and/or Arpad Papp-Vary? In other words, are their analyses still relevant in our changing world? The internet has drastically changed the advertising industry, and it continues to change as new technology and platforms are released.
Technology and Telecommunications in International Management 1. How has globalization affected different world regions? What are some of the benefits and costs of globalization for different sectors of society (companies, workers, communities)?
Technology and Telecommunications in International Management
How has NAFTA affected the economies of North America and the EU affected by Europe? What importance do these economic pacts have for international managers in North America, Europe, and Asia?
Why are Russian and Eastern Europe of interest to international managers? Identify and describe some reasons for such interest.
Why would MNCs be interested in South America, India, the Middle East, and Central Asia, Africa, and the less developed and emerging countries of the world? Would MNCs be better off focusing their efforts on more industrialized regions? Explain.
In what ways do different ideologies and political systems influence the environment in which MNCs operate? Would these challenges be less for those operating in the EU than for those in Russia or China? Why, or why not?
2. How do the following legal principles impact MNC operations: the principle of sovereignty, the nationality principle, the territoriality principle, the protective principle, and the principle of comity?
3. How will advances in technology and telecommunications affect developing countries? Give some specific examples.
4. Why are developing countries interested in privatizing their state-owned industries? What opportunities does this privatization have for telecommunication MNCs?
How might different ethical philosophies influence how managers make decisions when it comes to offshoring of jobs?
In recent years, rules have tightened such that those who work for the U.S. government in trade negotiations are now restricted from working for lobbyists for foreign firms. Is this a good idea? Why or why not?
What are some strategies for overcoming the impact of counterfeiting? Which strategies work best for discretionary (for instance, movies) versus nondiscretionary (pharmaceutical) goods?
Why are MNCs getting involved in corporate social responsibility and sustainable business practices? Are they displaying a sense of social responsibility, or is this merely a matter of good business, or both? Define your answer.
Business or service that was made obsolete by technology
Business or service that was made obsolete by technology
Pick any one of the two options to write your paper.
A. Find a company/business/service that emerged based on a new/existing technology
a. What was the business/service? Be specific and provide a description of the business/service
b. What was the technology that caused the change in that business/service?
c. What and how it happened? – Be descriptive in your details
OR
B. Find a company/business/service that was made obsolete by technology
a. What was the business/service? Be specific and provide a description of the business/service
b. What was the technology that caused the change in that business/service?
c. What and how it happened? – Be descriptive in your details
*You need to provide a detailed answer. Answering each question with one or just a few words is not acceptable and you will not receive credit for that question.
Company/Technology Overview Section Questions:
1. Provide a description of the company that you picked
2. Did this company miss an opportunity to make a lot of money?
a. What was that opportunity?
3. Did this company take advantage of an opportunity which resulted in them making a lot of money?
a. What was that opportunity?
4. What is the company’s logo and is it helpful in its business image?
5. What were some of the major technologies that this company implemented in the last 20 years?- If it’s a new company then keep the horizon at 3-5 years.
6. What are some of the challenges that the company faced when they implemented these technologies?
a. How did they handle these challenges?
7. If the company did not implement any new technologies in the past 20 years, why did the company decide or did not try to use new technologies?
8. Do you think that they should implement new technologies? Why?
9. What is their overall business model?
10. Give an example of a business process that they have implemented or utilize?
11. How do they provide CX?
12. Do a SWOT analysis of that company?
13. Using the table on page 23, which competitive advantage strategy do you think that the company used?
14. Is their business model Customer or Product centric, provide brief details?
15. List some of the company’s KPI? Page 41 has examples of company’s KPI
16. From the company you picked, give an example of an external transaction?
17. What are some of the business challenges that this company faces or might face?
18. Do they have a centralized or distributed Database system? (your answer must be based on a resource that you read; provide this resource)
19. What is the difference between the company’s database and data warehouse?
20. What is the market share of this company?
a. Compare it to the market share of their competitors?
21. Give an example of Inbound and outbound marketing that was used by your company?
Assuming that you are the SEO consultant for the company
1. Provide a list of keywords that your company currently use in their website.
2. Create a list of keywords (at least 10) that you think the company should use to optimize their site for search engines.
3. Put the keywords in a list and rank them on a score from 1-10.
4. Go to https://www.google.com/trends/explore and enter your keywords. Each keyword will have a graph that shows how often it has been used in search queries.
5. Based on the results you got for the ten keywords, what are the top three keywords that you would pick? Why? (provide a screenshot to support your answer)
List some of the Apps that your company created to improve their CX?
Summarize your company’s social media campaign; how do they use and manage their social media campaign
Looking back that the company/technology, if you where the CFO/CEO/CIO/CTO of that company what would you do differently? (Give a detailed answer and “I will do the same thing as the CFO/CEO/CIO/CTO” is not an acceptable answer)
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Subnet Masking Configuration in IPv4 Class 1. In an IPv4 class subnet mask configuration, each octet will have a value of either 255 or 0.
Subnet Masking Configuration in IPv4 Class
What does this identify, what does it mean and how is it used by routing components?
2. In an IPv4 classless (CIDR) subnet configuration one octet is likely to have a value other than 255 or 0. Include a mask configuration
other than 255.255.240.0 and explain what that is identifying. How many bits are being used to identify each aspect of the IP address and how many hosts can there be on that network. Do not repeat a configuration that was previously described
in this thread?
each question is different should not be in essay forum one paragraph each sho
Find five free podcasts about media and technology report the following information.
– The publisher of the podcast.
– The format of the podcast. (e.g., news, music, travel, comedy, etc.).
– How frequently the podcast is updated.
– The intended audience.
– Commercial sponsors of the podcast, if there are any. You may have to listen to the podcast to find this out – reads are often around the half hour mark.
Lab resource: http://www.itunes.com;http://podcasts.com/;http://podcastone.com; but feel free to browse around. Your resources from Lab 1 may work great here.
Each entry is worth up to 10 points, and points are delegated based on the completeness of your information and grammar/syntax.
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Source: Writing Arguments: A Rhetoric with Readings 10th ed., 2016. Ramage, Bean, and Johnson. New York: Pearson
Longman. ISBN: 9780134586519
4 Pages, double spaced, MLA, with a 5th page work cite. Parenthetical citation required.
Read the Digital Literacies section in the Writing Arguments, pages 520-535. NO outside research allowed!
Write a classic argument to a neutral or possibly skeptical audience addressing the issue question or claim from your exploration assignment or your reading of the sources. The issue question must be unique unto yourself. DO NOT borrow and issue question from the sources—I know their questions. I want your inquiring mind front and center!
Choose the two following sources to help you address the issue question:
• “Digital Demands: The Challenges of Constant Connectivity”
• “Diagnosing the Digital Revolution” Why It’s So Hard to Tell if It’s Really Changing Us”
• “Deconstructing Digital Natives
• “Help Teens Erase Their Web Indiscretions
• “An Internet ‘Eraser’ Law Would Hurt, Not Help, Oregon Teens”
• “The Age of the Selfie: Taking, Sharing Our Photos Shows Empowerment, Pride”
• “The Age of the Selfie: Endless Need to Share Tears Society’s Last Shred of Decency”
1) Introduction (one paragraph): Introduce the topic, focus the issue, and provide needed context and background.
There must be a claim with a because clause (see WA 60-62). Your claim must take a position.
2) Presentation of the writer’s position (multiple paragraphs): The presentation is usually the longest part of a classical argument.
3)
4) Summarize and or respond/refute and/or concede to opposing views. The alternate view must be sourced.
5) Show weakness in alternate/opposing views and wrap up argument.
6) Conclusion (one paragraph): Sum up the argument by creating a sense of closure and leaving the audience with a strong final impression.
In total, your essay should add up to 4-5 typed, double spaced,
MLA formatted pages. A Works Cited page is required and is not part of the 4-page minimum length.
Classic Argument Essay
Read the Digital Literacies section in the WA, pages 520-535. NO outside research allowed!
Write a classic argument to a neutral or possibly skeptical audience addressing the issue question or claim from your exploration assignment or your reading of the sources.
o The issue question must be unique unto yourself. DO NOT borrow and issue question from the
sources—I know their questions. I want your inquiring mind front and center!
Choose the two following sources to help you address the issue question:
• “Digital Demands: The Challenges of Constant Connectivity”
• “Diagnosing the Digital Revolution” Why It’s So Hard to Tell if It’s Really Changing Us”
• “Deconstructing Digital Natives
• “Help Teens Erase Their Web Indiscretions
• “An Internet ‘Eraser’ Law Would Hurt, Not Help, Oregon Teens”
• “The Age of the Selfie: Taking, Sharing Our Photos Shows Empowerment, Pride”
• “The Age of the Selfie: Endless Need to Share Tears Society’s Last Shred of Decency”
Choose ONE dataset in the attached PDF: Maeve Duggan’s “The Demographics of Social Media Users” to help you address the issue question.
Altogether you will have 3 and only 3 sources.
Using the chart “Organization Plan for an Argument with a Classic Structure” on page in the WA 53 text as a guide, organize your essay as follows:
1) Introduction (one paragraph): Introduce the topic, focus the issue, and provide needed context and background.
There must be a claim with a because clause (see WA 60-62). Your claim must take a position.
Sample claim: The world’s energy needs can (or cannot) be feasibly met with renewable sources
Sample reason: because by the year 4150 the Martian government regulation will be green.
Sample warrant that the audience must grant: Green government is good (remember the warrant does not appear in the paper, but the audience must understand and grant it nonetheless).
2) Presentation of the writer’s position (multiple paragraphs): The presentation is usually the longest part of a classical argument. Present your own position with grounds, warrants, and evidence that support the claim (see WA chapter 4 pages 67-76). Use the persuasive techniques of ethos, pathos, and logos. To support your points, include evidence such as examples, the visual, short quotations, or paraphrasing from the articles.
Parenthetical citation required.
3) Insert a line or bar graph (of your own creation), which tells the story of the data in the body of the argument.
Make sure to reference WA pages 200-206 for help with this section.
4) Summarize and or respond/refute and/or concede to opposing views. The alternate view must be sourced.
5) Show weakness in alternate/opposing views and wrap up argument.
6) Conclusion (one paragraph): Sum up the argument by creating a sense of closure and leaving the audience with a strong final impression.
In total, your essay should add up to 4-5 typed, double spaced, MLA formatted pages. A Works Cited page is required and is not part of the 4-page minimum length.
Step 1: Re-read the Classic Argument assignment sheet.
Step 2: Read the sources.
Step 3: Begin the drafting process
Step 4: Post 2-page rough draft to BB on-line Bull Pen/Discussion Peer Review session by (one page + visual). Due date TBA.
Step 5: BB on-line Bull Pen/Discussion Peer Review session must be completed. Due date TBA.
Step 6: Face to face (in-class) Content Peer Review/Introduction Workshop. Due date TBA.
(2-page, typed, printed draft required for instructor initials).
Step 7: Face to Face Peer Review. (2 copies of the 3-full page [absolute minimum-no exceptions no giant spaces] typed draft, with internal citations, visual, and with accompanying Works Cited pages are required) will take place. Due date TBA.
Step 8: Final paper is due online. Due date TBA.
• Make sure to scan all components of the essay into a separate document:
o Complete peer reviewed, instructor initialed [complete]copies—all of them—all the pages
o Tutor drafts and slips (Extra Credit)
__________________________________________________________________________________________________
Tips:
• Highlight and annotate the WA as you read and re-read the sources, making notes as you prepare to draft the Classic Argument.
• Look up words and concepts you don’t understand.
• Start right away and do not be shy about asking for clarification or help.
• Make sure the visual, is of your own creation—no copy paste from source!
• Make sure the visual, in its entirety, does not consume more than ¼ page.
• Book tutor appointments early. Remember 2 points extra credit for presenting tutor slips with drafts (these are new drafts not previously reviewed by peer or instructor) with essay (up to 4 points).
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Instructions
Up to this point, you have developed several goals that you have determined to be of value to you. You have also consulted with at least one of these goals with a colleague. This week, you will narrow the field further by prioritizing these goals, and then select two to develop more fully. Because technology-related issues change so quickly, for this assignment you will select goals that could most likely be addressed within the next 12 months, and then develop a framework around which they can be accomplished. Complete the following steps in order to conclude your Assignment:
Step 1: Prioritize your goals.
Review your goals and think about which two you would like to address within the next 12 months. Although all your goals are important, you cannot tackle everything at once. Therefore, look at what you would most like to address (or begin) in the short term. You must apply personal criteria to this decision-making process, but here are some general guidelines to get you started:
Are any of these goals critical and urgent?
Do any of these goals involve opportunities available now that should be taken utilized?
Do any of these goals address expectations that are required of you now?
Are there goals that can be achieved in a shorter time and yield benefit to your students?
Do any of these goals address something you’ve started and need to complete?
Can you expect to achieve this goal in the next 12 months?
Do any of these goals address a standard you need to focus on?
Do any of these goals relate to your district technology plan?
Step 2: Select two goals for further development.
With the information above, select two goals for further development at this time.
Step 3: Consider the Technology Goals Action Plan.
Create a spreadsheet or template to record information as you continue the planning process. Begin by filling in the Focus Area and Goal parts for each. Complete the planning process and submit an action plan on your template for each goal. Include the template as part of your assignment report.
Step 4: Determine outcomes for each of the two goals you have chosen.
How will you know when you have achieved the goal? What will result from implementing this goal? What do you expect to be able to do or to have learned—or what do you expect your students to be able to do or to have learned—once you have met the goal?
Step 5: Determine resources.
Determine some of the resources you will need to meet each goal. Resources can include tangible items such as materials, supplies, and equipment, or abstract items such as information from educational research, journals, or websites. You can also draw on people such as district personnel, technology coordinators, other colleagues, parents, and even students as resources. Other potential resources include community groups, government agencies, grant-funding sources, or professional organizations.
Step 6: Develop action steps.
For each goal, create a step-by-step listing of what you will need to do to achieve that goal. The action steps should represent key benchmarks in the process, not minutiae. Remember, however, that this document is for your use and as such should include those steps that will best guide you to achieve the goal. If, for example, you need to learn to use PowerPoint more skillfully in order to achieve your goal, then factor that into your steps. One person’s steps for meeting a goal are likely to be very different from those of another person.
Step 7: If appropriate, begin to develop a timeline.
Apply benchmark dates to each action step. Although it may not be practical for you to attach specific dates at this time, giving yourself a general timeline may help you stay organized and on task. If you are able to set dates, do so.
Step 8: Begin listing collaborative needs for the action steps.
Add space to your template to address collaborative needs of each action step. As you determine a step, consider who you might need to help you complete it. (For example, if an action step is “Network all classroom computers,” you will probably need to enlist the aid of a technology specialist.) Notes such as these will give you a heads-up when you put your plan into action.
Step 9: Determine evaluation criteria.
Decide how you will assess your progress and evaluate whether you have satisfactorily met your goal.
Prepare a report that describes the process you experienced to prioritize your goals. Address the following in your report:
1. Identify the criteria that you applied that resulted in the two final goal choices.
Outline an action plan for each technology goal you selected.
2. Explain when you will evaluate your progress in meeting the goals of your plan. How will you determine if you are on track, or if your plan needs to be revised or updated?
Length: 5 pages
References: Minimum of three scholarly resources
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DIGITAL TRANSFORMATION LEVEL AND ITS LABOR COST OUTCOME IN FMCG SECTOR FOR DIFFERENT ORGANIZATIONAL MEMORY TYPES
Literature Review was made mainly about DIGITAL TRANSFORMATION LEVEL AND ITS LABOR COST OUTCOME IN FMCG SECTOR FOR DIFFERENT ORGANIZATIONAL MEMORY TYPES
The literature review basically focused on;
Problem Statement: In todays world, companies are in a busy period for digital transformation. The one of main focus point for digitalization is eliminating non value added activity and based on that, decreasing the labor cost. But in this stage, organizational memory types may reflect digitalization speed or level for companies. Some old fashion organizational memory types may resist for digitalization but some young type organizations may accelerate the change speed.To support this argument, we may check the ten-year past and see how this venture companies live long. After some calculations, we may show the labor cost effect based on digitalization for different type of organizational memories.
Finally, two hypothesis that I want (you may suggest better one) :
1.Digital transformation level has a negative relationship with labor cost of FMCG companies.
2.Organizational and cultural memory characteristics directly affects the change rate of digital transformation level in FMCG sector.
I kindly request from you to complete:
3. MAIN ARGUMENT
3.1 Hypothesis
3.2 Problem Statement
3.3 Aim
3.4 Objectives
3.5 Target Audience
3.6 Impact
4. DATA AND METHODOLOGY
5. TEST RESULTS
6. CONCLUSION
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