Communication Therapeutic Tool for Health Professionals

Communication Therapeutic Tool for Health Professionals Order Instructions: WRITTEN ASSIGNMENT

DETAILS OF TASK:

Word Limit: 2500 WORDS

Communication is an extremely powerful therapeutic tool required by all health professionals.

Communication Therapeutic Tool for Health Professionals

Communication facilitates the expression of thoughts, feelings and attitudes, assists in gathering important information, and supports therapeutic relationships.

In view of this statement:

(i) Define the terms communication and therapeutic communication. [The definitions should be in your own words but supported by scholarly references]

(ii) Identify two (2) barriers to communicating with clients/patients.

(iii) Discuss strategies to effectively manage the two (2) barriers you have identified.

STEPS IN TASK DEVELOPMENT:

Step 1: Use your textbook and scholarly articles to identify definitions of therapeutic communication and learn about specific communication barriers and management strategies you have chosen. Make sure you find evidence to support the existence of the barriers and effectiveness of the strategies to manage the barriers you identified.

Step 2: Consider two (2) important or significant barriers and the key strategies for managing these barriers.

Step 3: Research your ideas further using credible academic sources. [Database searching; academic writing and referencing skills are taught in Weeks 1,2 and 3 to assist you with this task].

Step 4: Write up your findings as a formal piece of scholarly writing, addressing all three questions above.

Include a clear introduction, body paragraphs, and a conclusion paragraph. The marking rubric indicates the expectations for each component of your essay, at each grade level.

Word limit: 2500 words including in-text references

Presentation requirements: Please observe the following formatting instructions:

Word document (doc; docx) [do not PDF or lock the document as Markers will work within the document to provide feedback]
12 point font and double-spaced
Save as Student ID_NUR1110 written assignment
Student ID only (no names) in header or footer
Page number

Communication Therapeutic Tool for Health Professionals Sample Answer

Introduction

It is important to maintain good communication between the patients and nurses with the aim of achieving the positive outcome of the individualized nursing care offered. To achieve this objective requires the understanding of the patients by the nurses through demonstration of sincerity, kindness, and courtesy. The necessary confidentiality should be adopted which indicates the devotion of the healthcare providers while communicating with the patients. The healthcare providers should also remember that communication also requires the involvement of the person or people surrounding the patients such as the family members or the care providers at home (Meuter et al 2015). In this case, the communication language should be understood by all those involved in the process. Experience and education also matter during the process of communication. During the process of interaction, there is a special kind of communication identified as psychotherapy which involves one or more patients with the therapist with the aim of acquiring the desired results among the patients (Boddy et al, 2013).

Despite the fact that verbal interaction is involved in therapeutic communication, it is different from other social conventions because of its focus, objectives, topics, settings, and roles. Therapeutic relationships are supported by the active communication between the patients and healthcare providers. However, there are barriers that hinder the effective communication and the maintenance of the therapeutic relationships between the patients and the healthcare providers. These factors that hinder effective communication can either be classified as patient barriers or the healthcare professional barriers (Swei et al, 2016). The healthcare professional barriers include the high workload, lack of support or the staff conflict while the patient barriers include environmental items such as lack of privacy and control or the emotional weakness. In this paper, better exploration of the barriers to communication and therapeutic communications would be done while also identifying the best strategies to address the barriers thus enhancing effectiveness during healthcare related interactions (Yelland et al, 2016).

Communication Therapeutic Tool for Health Professionals

Communication is considered to be essential in the nursing field especially in areas concerned with education, health promotion, rehabilitation, therapy, treatment and prevention interventions. In this case, communication is identified as the exchange of feelings, thoughts, and information between two people either through speech or other means when interacting (Wong et al, 2015). The message creation and transaction process occur in the context that consists of psychological conditions, social values, and cultural values and physical space. Through communication, consistent and accurate performance and easy nursing work are enhanced. Therefore, healthcare professionals are protected, and patient satisfaction is also increased. The importance of communication during healthcare interactions makes it necessary for healthcare professionals to be properly trained in communications skills. The nature of the relationship created during communication depends on how the sequence of communication is understood by the parties’ involved (Suurmond et al, 2016).

Effective communication requires the understanding of the experiences expressed by the patients carefully. The sincere intention of the healthcare providers to understand and handle the patient’s concerns through the application of the necessary skills is required to ensure communication is effective in nature. The negative conclusions and attitudes are at most times the results of failing to recognize the two-way communication. The interactions through communication results to the therapeutic relationship between the healthcare providers and the patients. Therapeutic relationships are thus considered important during the communication between the patients and healthcare providers.

Therapeutic Communication

Therapeutic communication entails the strategies adopted with the focus on advancing the emotional and physical well-being of the patients. The psychotherapy form of communication uses both verbal and non-verbal techniques (Shahid et al, 2013). It is important for the nurses to learn the principles of therapeutic communication as it helps them in best meeting the patient’s needs. The main objective of therapeutic communication is providing the best care environment for the patient where they feel understood, well cared for and thus leading to the establishment of a strong long-lasting relationship where they can freely express their concerns. Through the therapeutic communication, psychological distress is decreased while increasing the self-worth through assessment and modification of behavior, determination of illness after collecting information and also through the provision of health education. The therapy should be patient-centered while it is the role of the therapist to build an effective therapeutic relationship (Shwei et al, 2016). Expressing the thoughts and feelings by sharing of observations is a method adopted in therapeutic communication.

Silence is also used as the method where observation of the non-verbal cues among the patient is done by the therapist. A mutual understanding has to be there for therapeutic communication to be successful thus preventing cases of misunderstanding. The continual and genuine concern for what is expressed by the patient is promoted through open communication. Constant understanding of human behaviors and possessing the observational skills are essential for any healthcare provider that seeks to develop the therapeutic communication skills through verbal or non-verbal cues. The proper adoption and implementation of therapeutic communication impact the health of the patients positively.

Communication Therapeutic Tool for Health Professionals and Language Barrier to Communicating with Patients

There are instances where communication between the patients and the healthcare providers is faced with barriers thus negatively affecting the interaction process. The language barrier is one of the hindrances that affect the communication process thus making it a growing concern among the healthcare providers and the patients. The language communication barrier has resulted in adverse effects such as poor adherence to the treatment services, less access to quality care which results in the increased health disparities (Paternotte et al, 2015). The issue is vital among healthcare providers because of the need for the lengthy and frequent patient interactions and intimate contact. The healthcare providers have continuously reported language barrier as a great impediment provision of quality health care and also making their work more challenging during delivery of services. An example is the impediment caused when the patients have limited English proficiency. Such a case has been said to result in the misunderstood medical information and incomplete nursing assessments in the healthcare field (O’Halloran, 2015). The limited English language proficiency among the patients has also led to the poor therapeutic relationships between the patients and the healthcare providers. The language barrier between the patients and the healthcare professionals has also affected the ability of the patients to explain their symptoms and also making appointments in their bid to seek the healthcare services.

Due to the limited interactions, the patients experiencing the language barriers also report the lower use of the preventative type of care and fewer visits to the healthcare providers. An example is where the non-English speaking women are likely to receive less Pap tests, breast examination or mammogram. In such a case, the language barrier to effective communication acts as a major impediment to the women from receiving the regular primary care (O’hagan et al, 2014). The language barriers have also been identified to contribute to the poor nurse-patient relationship which has a negative impact on the services delivered by the healthcare providers.

The poor therapeutic relationships attributed to the language barrier of communication leads to low patient satisfaction rates for the health care services provided. The use of the second language by the healthcare providers or the patients in the health sector is a major factor for miscommunication which can be life-threatening. The communication errors due to the language barriers could be as a result of the rising number of foreign-trained staff or the immigration of the patients in a particular health center or area. In this case, the language barriers to communication result in poor therapeutic relationships and also affects the efficient delivery of healthcare services (Mole et al, 2016).

Management Strategies for Language Barrier and Communication Therapeutic Tool for Health Professionals

The linguistically diverse populations amongst the healthcare providers and the patients make it necessary for the adoption of the right strategies with the aim of addressing the communication problems caused by the language barrier. The need for adopting the effective strategies is due to the adverse effects that arise during the language-discrepant communication. Choosing aid so as to enhance communication is one of the strategies to transcend the language barrier to communication. These materials include the translated or culturally appropriate which are also written well in a plain language. According to (Meuter et al, 2015) the use of the visuals such as graphs and pictures could also be used as essential materials that enhance communication thus addressing the language barrier of communication effectively. The use of qualified medical interpreters can be helpful in dealing with the language barrier to communication. These interpreters can be the trained bilingual clinical staff, workers for the language agencies or the community-based medical interpreters among others.

The qualified medical interpreters are efficient in according the necessary support to the patients with limited English proficiency. In this case, they help in translation of instructions from the healthcare providers to the patients, interpretation of languages and also ensuring that ethical standards are followed during the communication process (Merlo et al, 2015). It is important to ensure that qualified medical interpreters are used for translations since they are more conversant with the scientific or technical language, diverse in nature and less likely to commit the medical errors. Such actions would efficiently address the language barriers to communication experienced by the healthcare providers and the patients.

The provision of the language classes to the healthcare providers would help in enhancing the proficiency of their language skills. Such a strategy would help lessen the language barriers between the patients and the healthcare providers (McGrath, 2013). It is also important to encourage healthcare providers to participate in the microscopic and macroscopic activities making them more aware of the language services in healthcare. The adoption and implementation of these strategies would be effective in addressing disparities caused by the language barrier of communication.

Health Literacy Barrier to Communicating with Patients

Health literacy is another barrier to communication which affects the smooth interaction between the healthcare providers and the patients. Health literacy is identified to be the degree to which a person or individuals can obtain, understand or process the basic services and information provided to them by the healthcare providers (Mother, 2014). The understanding is required when making the appropriate health decisions. Health literacy is identified to be a major obstacle during the provision of healthcare. Health literacy is a dynamic process involving both the healthcare provider and the patients. Health literacy is identified to be a major hindrance to the communication or interaction since the individuals with inadequate health literacy are more likely to misunderstand the information provided to them.

They would face difficulty to follow the instructions provided for medical purposes by their care providers. The patients with low health literacy would not be able to consult or interact with their healthcare providers well thus they might end up infrequently or inappropriately using health care services (Hamrosi, 2014). Effective communication could be affected by the tendency of health care providers stereotyping the patients by either under or overestimating their health literacy. One of the major challenges that should be considered by healthcare providers while communicating with the low health literacy individuals is gaining their trust.

There are instances where patients hide the fact that they are facing difficulties when told to interpret some information because they feel embarrassed or do not seem to be challenging the health care providers (Clark et al, 2014). Such a case is the perfect example of how the low health literacy levels of individuals hinder effective communication with the healthcare providers. According to (Darlton et al, 2014) the most unfortunate thing is that the patients with the low health literacy might not receive care from the same person over time which makes it cumbersome for the development and maintenance of the good relationships. In this case, there is ineffective therapeutic communication and poor interaction between the healthcare provider and the patient. The healthcare providers can assess the health literacy of the patients by evaluating their cultural norms and linguistic skills which are essential for integration during the patient’s care plan with the aim of addressing the communication problems brought about by low health literacy levels (Cochrane, 2016). The importance of assessments using the linguistic skills and cultural norms is because they have some relationship with the health literacy barrier to communication. The low health literacy is a significant barrier to communication and effective patient care. The full spectrum of health literacy should be understood by the healthcare providers in the context of the roles they play. Therefore, the problem of health literacy should be acknowledged as a major obstacle to effective interactions during the provision of healthcare services.

Management Strategies of Health Literacy Communication Barrier

There are various strategies adopted to address the health literacy barrier to communication (Clark et al, 2014). Development of patient-friendly education materials and plain language is identified to be effective in addressing the issue of low literacy among the patients thus enhancing effective communication. These education materials include printed health information in the form of books, brochures, and articles. It is also important to educate the healthcare providers about health literacy and its related issues since inadequate knowledge by the professionals makes it more challenging to handle cases of low health literacy that hinder the effective interactions (Clark et al, 2014). Redesigning the patient informed consent forms is important in increasing the literacy levels of the patients thus making it an effective strategy to manage the barrier (Chedid, 2013). The teach-back technique which is considered to be an established communication method can be adopted during the communication process with the patient which makes it possible to manage the low health literacy issues. These communication methods and educational resources would be effective in easing the health literacy burden that affects the interactions. Allowing the healthcare providers more time with their patient with low health literacy in a bid to create room for fruitful interactions is essential in managing the issue. In this case, the environment where the interactions or the therapeutic relationships been created is taking place is a vital factor to be considered by the healthcare providers who should ensure it does not fault the process of communication which is essential in enhancing the appropriate healthcare procedures and outcomes ( Boddy et al, 2013). The effective implementation of these strategies would result in positive outcomes during communications (Boddy et al, 2013).

Communication Therapeutic Tool for Health Professionals Conclusion

In a nutshell, effective communication and maintenance of the therapeutic relationships are essential in ensuring the services provided to the patients are quality and efficiently delivered. It is the role of the patients and healthcare providers to cooperate and interact appropriately. The main objective of therapeutic communication is providing the best care environment for the patient where they feel understood, well cared for by the healthcare providers. There have been cases where healthcare providers do not allow room for communication. Such cases have been said to result in the adverse effects thus making it impossible to build and maintain the therapeutic relationships. Various barriers to effective communication such as language and health literacy should be appropriately managed through the effective strategies to ensure the interaction process is smooth (Boddy et al, 2013). Some of the major strategies adopted to manage the communication barriers between the patients and healthcare providers include the use of qualified interpreters to help solve the language problem and use of educational materials for the patients and training nurses for addressing health literacy issue. The adoption of these strategies would promote effective communication between the healthcare providers and patients which also improves the delivery of healthcare services.

Communication Therapeutic Tool for Health Professionals References

Boddy, J., Chenoweth, L., McLennan, V., & Daly, M. (2013). It’s just too hard! Australian health care practitioner perspectives on barriers to advance care planning. Australian journal of primary health, 19(1), 38-45.

Chedid, R. J., Dew, A., & Veitch, C. (2013). Barriers to the use of Information and Communication Technology by occupational therapists working in a rural area of New South Wales, Australia. Australian Occupational Therapy Journal, 60(3), 197-205. doi:10.1111/1440-1630.12016

Clark, A., Gilbert, A., Rao, D., & Kerr, L. (2014). ‘Excuse me, do any of you ladies speak English? ’Perspectives of refugee women living in South Australia: barriers to accessing primary health care and achieving the Quality Use of Medicines. Australian journal of primary health, 20(1), 92-97.

Cochrane, F. C., Brown, L., Siyambalapitiya, S., & Plant, C. (2016). “… Trial and error…”: Speech-language pathologists’ perspectives of working with Indigenous Australian adults with acquired communication disorders. International journal of speech-language pathology, 18(5), 420-431.

Dalton, J. A., Rodger, D. L., Wilmore, M., Skuse, A. J., Humphreys, S., Flabouris, M., & Clifton, V. L. (2014). “Who’s afraid?”: Attitudes of midwives to the use of information and communication technologies (ICTs) for delivery of pregnancy-related health information. Women and Birth, 27(3), 168-173.

Hamrosi, K. K., Raynor, D. K., & Aslani, P. (2014). Enhancing the provision of written medicine information in Australia: pharmacist, general practitioner and consumer perceptions of the barriers and facilitators. BMC health services research, 14(1), 183.

Mather, C., Cummings, E., & Allen, P. (2014). Nurses’ use of mobile devices to access information in health care environments in Australia: a survey of undergraduate students. JMIR mHealth and uHealth, 2(4), e56.

McGrath, P., Henderson, D., & Holewa, H. (2013). Language issues: an important professional practice dimension for Australian international medical graduates. Communication & medicine, 10(3), 191.

Merlo, G., Page, K., Ratcliffe, J., Halton, K., & Graves, N. (2015). Bridging the gap: exploring the barriers to using economic evidence in healthcare decision making and strategies for improving uptake. Applied health economics and health policy, 13(3), 303-309.

Meuter, R. I., Gallois, C., Segalowitz, N. S., Ryder, A. G., & Hocking, J. (2015). Overcoming language barriers in healthcare: A protocol for investigating safe and effective communication when patients or clinicians use a second language. BMC Health Services Research, 15(1), 1-5. doi:10.1186/s12913-015-1024-8

Mole, T. B., Begum, H., Cooper-Moss, N., Wheelhouse, R., MacKeith, P., Sanders, T., & Wass, V. (2016). Limits of ‘patient-centredness’: valuing contextually specific communication patterns. Medical Education, 50(3), 359-369. doi:10.1111/medu.12946

O’hagan, S., Manias, E., Elder, C., Pill, J., Woodward‐Kron, R., McNamara, T., … & McColl, G. (2014). What counts as effective communication in nursing? Evidence from nurse educators’ and clinicians’ feedback on nurse interactions with simulated patients. Journal of advanced nursing, 70(6), 1344-1355

O’Halloran, R., Worrall, L., & Hickson, L. (2015). Environmental factors that influence communication between patients and their healthcare providers in acute hospital stroke units: an observational study. International Journal of Language & Communication Disorders, 1-18.

Palmer, R., & Paterson, G. (2013). To what extent can people with communication difficulties contribute to health research?. Nurse Researcher, 20(3), 12-16.

Paternotte, E., van Dulmen, S., van der Lee, N., Scherpbier, A. J., & Scheele, F. (2015). Factors influencing intercultural doctor-patient communication: A realist review. Patient education and counseling, 98(4), 420-445.

Schwei, R. J., Del Pozo, S., Agger-Gupta, N., Alvarado-Little, W., Bagchi, A., Chen, A. H., … & Jacobs, E. A. (2016). Changes in research on language barriers in health care since 2003: A cross-sectional review study. International journal of nursing studies, 54, 36-44.

Shahid, S., Durey, A., Bessarab, D., Aoun, S. M., & Thompson, S. C. (2013). Identifying barriers and improving communication between cancer service providers and Aboriginal patients and their families: the perspective of service providers. BMC health services research, 13(1), 460.

Suurmond, J., Rosenmöller, D. L., el Mesbahi, H., Lamkaddem, M., & Essink-Bot, M. L. (2016). Barriers in access to home care services among ethnic minority and Dutch elderly–A qualitative study. International journal of nursing studies, 54, 23-35.

Wong, P., Liamputtong, P., Koch, S., & Rawson, H. (2015). Families’ experiences of their interactions with staff in an Australian intensive care unit (ICU): A qualitative study. Intensive and Critical Care Nursing, 31(1), 51-63.

Yelland, J., Riggs, E., Szwarc, J., Casey, S., Duell-Piening, P., Chesters, D., … & Brown, S. (2016). Compromised communication: a qualitative study exploring Afghan families and health professionals’ experience of interpreting support in Australian maternity care. BMJ quality & safety, 25(4), e1-e1.

Public Speaking and Business Communication Skills

Public Speaking and Business Communication Skills Order Instructions: Assignment: Designing and Developing an e-Learning Course – Part 3
This is a continuation of assignment PART 2
Preparation:

Click here to access the CourseSites Tutorial Series.
Go to the Course sites Website and go through the tutorials. You will use this Website to create your course. https://www.coursesites.com/webapps/Bb-sites-course-creation-BBLEARN/pages/getstarted.html
Write a five to six (5-6) page paper in which you:
Part A Course Content – Described
List the three to five (5) learning outcomes for Weeks 4-6 of instruction.
Design a weekly schedule for Weeks 4-6 of instruction that includes: (a) Topic(s) and (b) learning outcomes that are aligned with the topics.
Include in the weekly schedule (a) two (2) discussion questions for each of the three (3) weeks and (b) required activities.
List two (2) assignments: (a) an essay test with three (3) questions and (b) a writing assignment.
Discuss at least two (2) challenges and two (2) benefits with the process of designing and developing this mini online course.
Part B Blackboard Shell – Developed
Build content areas for Weeks 4-6 of instruction in the course shell. (Note: Each content area must include at least one item that has 3-4 completed power points slides pertaining to the content and knowledge domain of your mini-course. Use the steps listed Week 4-Part A to complete this task.)
List three to five (3-5) learning outcomes for the last three (3) weeks of instruction. (Use the steps listed from Week 4-Part A to complete this task.)
Build in the weekly schedule for Weeks 4-6 of instruction that includes: (a) Topic(s) and (b) learning outcomes that are aligned with these topics. Use the steps listed from Week 4-Part A to complete this task.
Create a new forum and name it Weeks 4-6 Discussion Forum.
Provide (a) two (2) discussion questions based on the information presented for Weeks 4-6 and (b) required activities in the weekly schedule. (Post the two (2) discussion questions by creating a new thread for each question.)
Develop three (3) essay questions by creating an assignment in the Assessments link (Left Course Menu) based on the content from Weeks 4-6. Use the steps listed from Week 4-Part A to complete this task.
Develop the Gradebook, ensuring that all the assignments, discussions, and quizzes are included with the appropriate points and possible weight. (Control Panel>Grade Center>Full Grade Center.)

Public Speaking and Business Communication Skills Essay Formatting Requirements

Your written assignment must follow these formatting requirements:
Be typed, double-spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA. Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
The specific course learning outcomes associated with this assignment are:
Design an online learning experience.

Public Speaking and Business Communication Skills Sample Answer

Designing and Developing an e-Learning Course: Public Speaking and Business Communication Skills _ PSC201

Learning Outcomes

In week four to six of this course, students will learn:

According to Gilbert (2015), the elements and foundational competencies that make up total communication
Advanced communication skills in public speaking and business presentation
Nonverbal communication and the power of body language
How to listen better to public speakers
The importance of asking insightful questions in public meetings
Communication and public speaking for business meetings
Public speaking and communication skills for cross-cultural audiences
Impromptu public speaking
Public speaking and communication for interview situations
Strategies for communicating complex messages more clearly, confidently and effectively
Assessing the expectations of the audience and engage with them effectively
Overcoming nervousness and confidence for speaking in public
Discover how to use voice to convey a confident and engaging communication style
Identifying similar and divergent cultural characteristics in the audience

Public Speaking and Business Communication Skills Weekly Schedule

Week Four: In the fourth week, students will learn advanced skills and competencies for audience engagement and making impactful formal presentations

Topic 7: Non-verbal Communication and Body Language

The learning objectives for this module are:

The Importance of body language in public communication
Some truths and myths about body language in communicating effectively
Demonstrating appropriate body language that engages the audience
Using body language and eye contact to establish a personal connection with the audience

Topic 8: Total Communication and Audience Engagement

The learning objectives for this module are according to (Baccarani & Bonfanti, 2015).

Using language that engages and influences the audience
Push versus pull techniques for engaging and influencing audiences
Combining voice and tone, and non-verbal communication for engaging audiences
Using voice effectively through tonal diction, intonation, rhythm, and pacing
Vocal skills of elocution and accent softening
Dynamic language for improving overall communication skills
How to transition from one topic to the next

Public Speaking and Business Communication Skills Discussion questions

Explain some truths about the use of body language in communicating effectively and compare them with some common myths concerning their use in public speaking.
Explain the basic underlying principles that should guide the use of voice and tone in public communication.

Required Activities:

Write a three-page report in which you discuss the various strategies and underlying principles that you would apply in using body language and tone variation to keep an audience engaged.

Week Five: In the fifth week, students will learn the best practices and patterns for speaking and leading formal business negotiation and meetings for conflict resolution

Topic 9: Business Meetings

The specific learning objectives for this module are:

Delivering formal speeches professionally while incorporating style, passion, and impact
How to structure business presentations and meetings effectively
How to help team members in contributing positively to meetings
Using questioning to improve audience engagement
Using language that engages others while being specific to the message of the meeting
Presentation and audience management skills for increasing content retention by the audience.
Making dynamic and engaging presentations so the audience will never forget
Key communication skills needed for successful team leadership
Managing communication in a meeting once it is in progress
Bring the meeting to a successful conclusion that conveys the final message

Topic 10: Conflict Meetings

According to Bachner (2014), the specific learning objectives of this module are:

Focusing on behavior as opposed to the personality of the speaker and audiences
Emotional intelligence for understanding the mood of audiences
How to influence and direct the emotional state of the audience
Reading and anticipating the emotions and behavior of audiences.
Interpersonal skills for managing conflict situations at meetings and public venues
Communication skills to manage conflicts better and calming volatile situations.
Communicating assertively in conflict resolution.
Effective cross-cultural communication in the modern globalized workplace (Bachner, 2014).

Discussion questions:

Write two paragraphs discussing how you can use a planning checklist for guiding the agenda at business meetings, and which communication style is most appropriate for business meetings.
What emphatic communication skills would be most relevant in preventing conflict in a meeting in which the audience takes opposing sides?

Public Speaking and Business Communication Skills Required Activities

Conflict is an inevitable component in dealing with people, but it does not have to be a bad thing. Write a three-page report explaining how conflict can be turned into an opportunity for increasing the value of communication (Baccarani & Bonfanti, 2015). What communication techniques would be applicable for preventing, managing and controlling conflict to change the situation for the better and strengthen relationships?

Week Six: In this week, students will learn competencies and skills that are specific to public communication in responding to queries by the audience.

Topic 11: Impromptu Speaking

Strategies for building confidence and combating anxiety in impromptu public speeches and meetings
Understanding the importance of rapport and sharpening one’s rapport with audiences
Establishing rapport and engaging audiences
How to build proper rapport using simple voice and body language techniques
Using eye contact, pacing and leading to enhance rapport with audiences

Topic 12: Interviews

The specific learning objectives for this module are:

Techniques for managing nerves and exuding confidence at interviews
Importance of listening actively in interviews and meetings
Skills for handling media interviews
Non-verbal communication and body language awareness for interviews
Communication techniques for conducting interviews
How to use body language for building rapport with interviewers
Preparation techniques for performing in interviews
Delivering convincing answers to interview questions

Discussion Questions:

Discuss techniques that can be applied by speakers to establish rapport with large audiences.
Discuss communication strategies that can enable an interviewee to establish rapport with interviewers

Required Activities:

What key points should a speaker take note of when faced with impromptu media interview situations?

Public Speaking and Business Communication Skills Assignments

Essay Test Assignment:
1. Describe the rules that govern written language in public communication
2. Describe the planning process and essential elements of a business meeting in teamwork settings
3. Examine possible techniques for overcoming common obstacles in conflict resolution meetings

(b) Writing Assignment:

In a scenario where you have been posted for an international assignment, describe the most important aspects of ensuring effective communication with strongly accented audiences. Define and discuss effective strategies for facilitating effective intercultural communication while living and working abroad

Challenges and Benefits Encountered in Designing the Course

A major challenge of using an online approach to teaching is that the instructor cannot guarantee all students the opportunity for receiving personalized instruction and tutoring. The instructor cannot ensure that the number of students that register for the online course will be small and easy to teach in a one-on-one communication basis with each student (Bachner, 2014). The registration process for the online course cannot guarantee that the instructor will be working with the same number of students in each course semester. The instructor can also not guarantee that all students that register for the class would keep up regular attendance. Other challenges of online teaching relate to the specific course content being taught (Rattenborg, Simonds & Hunt, 2010). In teaching public speaking and business communication through an online course, the instructor will have limited access to opportunities for face-to-face communication with the students. The teacher cannot directly assess the development of speaking and communication skills through oral tests (Guffey & Loewy, 2010). The online platform for learning, however, offers the option for students to upload videos of themselves taking oral tests at speaking and communication. The benefit of the online approach to teaching is that the method offers flexibility in the range of learning materials and instruction methods. The teacher can use various electronic media such as video conferencing and multi-media content, blog posts and classroom forum areas to serve learning materials and course content to students (Gilbert, 2015). Online learning provides an enriching experience for students to learn using technology and provides an efficient method for the instructor to reach all students at their own convenience without requiring to meet students in a traditional classroom environment (Baccarani & Bonfanti, 2015).

Public Speaking and Business Communication Skills References

Baccarani, Claudio & Bonfanti, Angelo (2015). “Effective public speaking – a conceptual framework in the corporate-communication field”, Corporate Communications, 20(3), 375-390. Accessed from http://search.proquest.com/openview/774d9f722a013978aba5f56758d72030/1.pdf?pq-origsite=gscholar&cbl=25916

Bachner, Jennifer (2014). “Chapter 2: Challenges and Solutions when Designing and Teaching Online Courses”, In Orleans, Myron (Eds.) Cases on Critical and Qualitative Perspectives in Online Higher Education. Hershey, PA: Information Science Reference, IGI. Accessed from http://advanced.jhu.edu/wp-content/uploads/2014/01/Challenges-and-Solutions-when-Designing-and-Teaching-Online-Courses.pdf

Gilbert, Brittany (2015). “Online Learning Revealing the Benefits and Challenges”, Education Masters – Fisher Digital Publications, paper no. 303. Accessed from http://fisherpub.sjfc.edu/cgi/viewcontent.cgi?article=1304&context=education_ETD_masters

Guffey, Mary E. & Loewy, Dana (2010). Business Communication – Process and Product. South-Western Cengage Learning.

Rattenborg, A. N., Simonds, C. J., & Hunt, S. K. (2010). Public speaking: Prepare, present, participate (1^st ed.). Boston, MA: Allyn & Bacon.

Dilemma of Information Provision and Confidentiality

Dilemma of Information Provision and Confidentiality Order Instructions: Hello writer sir, how are you today
Thank you so much for helping for this peri-operative clinical area specialty assignment. The topic is mentioned below.

• APA Referencing
• At least 15 genuine references from 2010 to 2016 study based,
• 90 % references have to be Peer Review-Journal article AND books
• Australian and New Zealand based study articles are preferable.
• Please have a look Rubric guideline for a given topic, I need good grades in this assignment so please do me a favor and give me a good paper.

Write a paragraph of your understanding of the dilemma of providing information to carers while considering the confidentiality concerns relating to the patient/client. Don’t forget to consider the ethical implications in your consideration of the issues.
For your kind information, my clinical specialty area is
“Perioperative Nursing”, so please find out the dilemma related to perioperative nursing.

Dilemma of Information Provision and Confidentiality Sample Answer

Dilemma of Providing Information to Carers while Considering the Confidentiality

According to Braaf, Riley, and Manias (2015), the information that a patient provides for receiving medical attention is in most cases if not all quite sensitive and personal. It is the kind of information that most people will not be willing to be made public or held carelessly lest they fall into the wrong hands. Having such essential reason in consideration, it is a requirement that every medical practitioner in Australia is bounded by rules that are meant to protect the privacy of patients. Maintaining this kind of confidentiality is quite essential because it upholds professional, ethical and legal obligations which exhibit that the rights of privacy and confidentiality of the patients are seriously and wholly respected (Burchill, Anderson & O’Connor, 2015).

Maintaining a strict rule to uphold their privacy is what will protect the trust that exists between a patient and medical practitioner. As a peri-operational nurse in Australia, there are times when they are met by the confrontation which causes them to release sensitive patient information so that further medication or specialized care may progress by such information. Such times can be when the caregivers need that kind of information and hence ensures the dilemma that lingers about releasing the sensitive information while having confidentiality concerns at the same time (Graaff, Sarfo, Wolfswinkel, Werff & Schouten, 2015).

Such a dilemma is common especially when the information in question is sensitive which was collected only by the consent of the patient. A peri-operational nurse who works closely with surgeons in Australia might be in custody of such sensitive data for instance operation photographs of the patients, and hence there exists a struggle within the nurse when they are required to transfer such data to another person. Even though the Australian Law wholly protects the collection and dissemination of personal information, a peri-operational nurse is usually burdened by the fear of poor handling of the information they are required to provide (Treacy et al. 2015)

Belavy (2014) explains that to reduce the burden of such dilemmas, some policies can be used to transfer responsibility in a safe manner. Under the Australian Privacy Principles (6-9), it is clearly stated that personal information is allowed to be sued or disclosed only for the primary purpose that it was collected. Otherwise, the patient has to consent if the information collected is to be used or disclosed for other secondary purposes. Furthermore, under Australian Privacy Principles (APPs 3-5) which elucidates the collection of personal information, it is, therefore, significant that patients have to be notified when the information is being collected. This ensures that they know who will have the privilege of getting acquainted with their information and hence will be at liberty to either agree or refuse to release the information. Such processes reduce the weight of the dilemma that per-operational nurses are likely to encounter when they are asked to give out information about the patients (Johnston et al. 2014).

By sticking to the rules and regulations that govern how information is collected, stored and disclosed, every medical practitioner, therefore, carries an onus of ensuring that any personal or sensitive information that lies within their jurisdiction is safe and held with respect for the sake of the patient’s satisfaction and privacy (Staggers & Blaz, 2013). By allowing the regulations that are meant to govern how the patients are to be treated to supersede personal issues, then the dilemmas can be significantly reduced and make it much easier and manageable to handle personal information (Belavy, 2014).

Dilemma of Information Provision and Confidentiality References

Belavy, D. (2014). A mobile telephone-based SMS and internet survey system for self-assessment in Australian anesthesia: the experience of a single practitioner. Anaesthesia & Intensive Care, 42(6), 771-776.

Braaf, S., Riley, R., & Manias, E. (2015). Failures in communication through documents and documentation across the perioperative pathway. Journal Of Clinical Nursing, 24(13/14), 1874-1884.

Burchill, C., Anderson, B., & O’Connor, P. C. (2015). Exploration of Nurse Practices and Attitudes Related to Postoperative Vital Signs. MEDSURG Nursing, 24(4), 249.

Graaff, J. C., Sarfo, M., Wolfswinkel, L., Werff, D. M., & Schouten, A. J. (2015). Anesthesia-related critical incidents in the perioperative period in children; a proposal for an anesthesia-related reporting system for critical incidents in children. Pediatric Anesthesia, 25(6), 621-629.

Johnston, M. J., King, D., Arora, S., Cooper, K., Panda, N. A., Gosling, R., & … Darzi, A. (2014). Requirements for a new communication technology for handover and the escalation of patient care: a multi-stakeholder analysis. Journal Of Evaluation In Clinical Practice, 20(4), 486.

Staggers, N., & Blaz, J. W. (2013). Research on nursing handoffs for medical and surgical settings: an integrative review. Journal of Advanced Nursing, 69(2), 247.

Treacy, P. J., North, J. B., Rey-Conde, T., Allen, J., & Ware, R. S. (2015). Outcomes from the Northern Territory Audit of Surgical Mortality: Aboriginal deaths. ANZ Journal Of Surgery, 85(1/2), 11.

Writing Appropriate and Effective Emails

Writing Appropriate and Effective Emails Order Instructions: Assignment requested deadline June 4 by 5 pm. Please read below for information concerning assignment.

Support responses with examples and use APA formatting in the paper. You may access the school’s website by logging into:

https://mycampus.southuniversity.edu/portal/server.pt

Please note that when you log into the website you must click launch class, and on the next screen click syllabus to view this week’s readings (week 3) and Academic Resources to access the school’s library.

To support your work, use your course and text readings and also use outside sources. As in all assignments, cite your sources in your work and provide references for the citations in APA format.

Writing Appropriate E-Mails

Given below is an example of a poorly written e-mail.

To: Sylvia Greene (sgreene@financialsolutions.com)

From: Chester Goings
(cgoings@financialsolutions.com)

Subject: No Go on Baby Charity Thing
Cc:
Bcc:

Hey, Syl, you’re one in a million. But we can’t give you time off to work on that charity fashion show/luncheon thingy you want to coordinate. And Financial Solutions can’t make a big contribution as we’ve done in previous years. It’s no, no, no, all the way around.

Look, we admire the work you have done for the Newborn Hope Foundation. It has raised millions of dollars to make differences in the lives of babies, particularly premature ones. But we need you here!

With the upcoming release of our Planning Guide 5.0, we need you to interview clients. We need you to make video testimonials, and you are the one to search for stories about customer successes. Plus a zillion other tasks! Our new website will launch in just six short weeks, and all that content stuff must be in final form. With the economy in the tank and our bare-bones staff, you certainly must realize that each and every team member must be here and making a difference. If our Planning Guide 5.0 doesn’t make a big splash, we’ll all have a lot of time off.

Due to the fact that we’re the worldwide leader in on-demand financial planning and reporting software, and in view of the fact that we are about to launch our most important new product ever, you must understand our position. When things get better, we might be able to return back to our past practices. But not now!

Chet

Your assignment is to rewrite this as a professionally written, appropriately toned e-mail. Your version of this e-mail must satisfy the following parameters:

• The subject line should be professional, informative, and include a verb.

• The opening should cordial and the topic should be introduced using the indirect method.

• The body should provide good information, be logical, discuss only one topic, and be easy to read.

• Closing should conclude with action information, dates, or deadlines, summarization of the message, and a closing thought.

Writing Appropriate and Effective Emails Sample Answer

Writing Appropriate Emails

To: Sylvia Greene

From: Chester Goings (cgoings@financialsolutions.com)

Subject: No time off for Baby Charity, instead attend the release of Planning Guide 5.0

Cc:

Bcc:

Hi Sylvia Greene,

Thanks for all your hard work on that charity fashion show/luncheon event that you would like to coordinate. I know that you can do a fantastic job coordinating the event just like you have done in the past. I just wanted to let you know that we cannot give you time off to work on that charity show/luncheon event because during that time, all Financial Solutions employees would be needed when we will be releasing a new product.

At the moment, the firm is not able to make a significant contribution as it has done previously. I am afraid that the company would not be able to let you work on the charity fashion. We think highly of what you have done in the past for Newborn Hope Foundation. While working with New Hope Foundation and together with others, you have been able to raise a substantial amount of money to make a difference in the lives of young babies, particularly babies who are born prematurely. This is really commendable and a great accomplishment on your part. However, Financial Solutions needs you more than ever to be here for an imminent event and no employee of this company is taking time off since everybody would be required to attend and make a difference (Lamb, 2012; Terminello & Reed, 2011).

With the upcoming release of the company’s Planning Guide 5.0 product, your cooperation would be appreciated. There are quite a few tasks that we need you to carry out to ensure the successful release of the product into the market. In particular, we would like you to talk to customers and interview them. Furthermore, we would like you to make video testimonials and search for stories with regard to customer successes, in addition to a number of other tasks that would be assigned to you during this event.

Financial Solutions’ new website would be launched soon, only six weeks from today. Therefore, it is important to ensure that all the contents of this website are actually in fine form as soon as possible. The information that you will gather after interviewing clients, making video testimonials, and searching for stories regarding customer successes would all serve as content for this new website. For this reason, your role in the upcoming release of the company’s Planning Guide 5.0 is very crucial. We believe that you can carry out these tasks in an effective manner.

At the moment, the economy is bad and the company is not making as much revenue as it used to previously when the economy was healthy. Moreover, the company does not really have a large workforce. Therefore, it is important that all team members attend the release event and make a difference. It is important to keep in mind that in case our Planning Guide 5.0 does not make a big splash in the market, then we will all have a lot of time off.

We hope you understand our position considering that Financial Solutions is the global leader in on-demand fiscal reporting and planning software, in addition to the fact that the company will be launching its most significant novel product yet very soon. When the economy gets better and things improve, we would revert to our previous practices. However, I am afraid not this time. We cannot afford to give you time off for the charity luncheon. If you have any questions, feel free to ask.

Regards,

Chester Goings

Writing Appropriate and Effective Emails References

Lamb, S. E. (2012). How to Write It. A Complete Guide to Everything you’ll ever Write. Berkeley, CA: Ten Speed Press.

Terminello, V., & Reed, M. G. (2011). Net Effect Series: E-mail Communicate Effectively. New Jersey: Prentice Hall.

A Communication Plan for Blackberry Limited

Order Instructions:

Assessment Task 3: Communication/education plan
Develop a company-wide plan detailing the implementation of the change.

Scenario or background information:
The strategy you proposed in Assessment Task 2 has now been approved and has been given the green light to proceed. Your task is to now develop a communication/education plan that will be written in a report format designed to assist staff and key stakeholders of your chosen organisation. The intention is to help staff and stakeholders understand what is going on and to guide them through the process you have previously identified. It should help them see, feel and understand why this is necessary and will need to demonstrate your concern for the people element in the change process. Note: there is no specific word limit.

SAMPLE ANSWER

Abstract

The communication plan in this project is for Blackberry, which is a Canadian telecommunications and connectivity company, which once dominated the industry of electronic and computer science. However, due to the fast-paced and increasing demand of the technological industry, the company was not able to maintain its stability and is currently experiencing negative sales profits and on the verge of bankruptcy. To aid the company in regaining its stability in the business industry, a strategy of facilitating changes in several business operation areas (training, recruitment, outsourcing, strategic partnerships and open innovations) is proposed to the company. The primary goal of this communication plan is to disseminate to employees coming from different departments all information concerning the chances that the company will undertake. It seeks to distribute all information necessary to prepare employees to deal successfully and cooperate with all the alteration in the operations and policies of Blackberry. Discussed in this paper are the specific details of the communication plan (who are the individuals responsible, who are the persons affected by the communication plan, the process information distribution).

Keywords: Blackberry, communication plan,

A Communication Plan for Blackberry Limited

Introduction

Advancements in the field of technology and connectivity are one world’s greatest scientific innovations. First-world countries and eminent technological corporations are now racing against one another to produce the most innovative connectivity products to sell in the market. Both micro and macro companies are continuously developing connectivity products that would provide them access to the world market of electronic and computer science. One of the brands that ultimately made its name in the technological industry is the Blackberry. Founded by Mike Lazardis, Blackberry initially operated as Research in Motion (RIM). The company gained popularity as the pioneer wireless data developer in America and the first company to create and innovate connectivity products for Mobitex wireless packet-switched data communications network outside Scandinavia. Continuous state-of-the-art technological developments made RIM renowned in the industry of electronic and computer science in the late 1980’s.

Discussion

Modernization and fast-rising mobile and connectivity companies spring forth thousands competition for Blackberry. Although the company has mastered the production of mobile phones, smartphones, and other connectivity products, the company was not able to maintain its sales performance and incurred a negative growth in sales, which resulted in the company’s bankruptcy. In 2013, the shareholders decided to sell the company to about $4.7 billion (“BlackBerry timeline: A look back at the tech company’s history,” 2013). Despite the company’s attempt to revive its popularity in the technological industry, the company is still on the verge of bankruptcy and is innovating and developing a variety of products in the hope of regaining its popularity in the technological market.

After all the efforts that Blackberry exerted to maintain its position in the business industry, Blackberry does not have any room to accommodate risks that would deteriorate the company’s performance. This strategy requires the company to undertake a holistic change and improvement regarding training, recruitment, outsourcing, and partnerships with other businesses. Improvements in these areas guarantee a change in the performance of the company. Increasing economic progress furnish large-scale companies with greater chances to prosper and equip employees to improve product development and marketing; An opportunity that Blackberry must grab and use to its advantage.

To provide to the company’s continuous sales decline, a strategy which suggests facilitating changes and developments in four specific business areas. The strategy proposes to create alterations and enrichments in training, recruitments, outsourcing and partnerships with other companies.

Trainings. During training, outsourcings recruitments and partnerships, businesses and employees both benefit from the aftermaths. Worldwide companies provide training for employees to improve their work performance through developing their skills and abilities (Bashir & Jehanzeb, 2013). Despite the cost and effort needed to train employees, the outcomes are all directed to the company’s development. Training provides employees with additional information and skills needed to perform their efficiently. Nassazi (2013) conducted a qualitative research that determined the effects of training on the performance 120 respondents. The research had 120 employees who are all working the largest communication companies in Uganda. The results of the study showed that the amount and quality of training provided to employees significantly affect the manner by which they execute their respective jobs. Thus, furnishing the employees with training in various areas of specification (e.g. customer service, performance development, work motivation) increase the capacity of the company to achieve development in sales and growth.

Recruitment., Recruitment, and Selection of employees is an essential Human Resource Management activity that significantly contributes to the organization or company (Evans, Glover, Guerrier &Wilson, 2007). Recruiting competent and highly skilled employees require experience and sufficient knowledge regarding employee selection and hiring qualified employees are one of the secret strategies of a top-performing company. Primarily, the recruitment process mostly affects the kind of employees that the company would be dealing with and nurturing. Developing a hiring process that would hire more competent employees guarantees the company with a set of the knowledgeable workforce which delivers satisfactory, if not, excellent job performance. In a study conducted by (Abidin & Ismail (2010), he evaluated the effects of worker competence on job performance. The research had a total of 1136 participants who are all employed in the Malaysian private sector. The results of the study indicate that competence significantly affects the kind of work performance that an employee delivers. Competent employees bring out the excellence of the company.

Outsourcing. Another factor in the proposed strategy is outsourcing. Outsourcing requires a company to hire employees from outside the organization. Over the past few years, Blackberry experienced difficulty to catch-up with the demands of increasing technological innovation in the industry of telecommunications and connectivity. Outsourcing furnishes the company with employees outside the company who are capable of bringing more insights, innovative ideas, more skills needed to enhance the company’s products and performance and additional workforce.

Strategic Partnerships. Though it is hard to accept, Blackberry must admit to the reality that other renowned large-scale technological companies have already outstood the performance and quality of the products created by Blackberry. Partnering with more stable and competent companies would provide Blackberry with more opportunities to improve the company’s performance and create innovative products to suit the high demands of the customers.

Open Innovations. Open innovations allow the company to open the search for new ideas and creative product reinventions deviating the outdated product productions of the company and allowing changes to transfer smoothly inward and outward. Innovations enable the company to create products that cater the demands of the continuously advancing telecommunications and connectivity industry.

To further increase the profit of the company, a cost-benefit analysis the strategy also encourages the company to conduct a cost-benefit analysis to identify which investment provides the company with the greatest benefit. The cost-benefit analysis proposes four (training, recruitment, outsourcing, and partnerships) changes that the company must conduct to gain an increase in annual sales and profit. A cost-benefit analysis is a process of comparing the costs and the benefits of a particular project to determine its efficacy to the company sales and growth. The CBA also presents a realistic preview of the amount of money that the company would be spending to improve its performance and sales further. It allows the company to determine the amount of impact that a proposed strategy to the company’s development.

To quickly and efficiently execute the facilitation of these changes, the company must follow a communication plan that would furnish the company with rubrics for the proper execution of the proposed changes. A communication method guarantees the company that all employees are prepared and are knowledgeable about the impacts of the changes in the company.

Communication Plan

The communication plan seeks to disseminate all information with regards to the proposed strategy for the company. A communication plan provides a framework that summarizes the approach and the methodologies to be used for information distribution, feedback, project distribution and stakeholder management (Charles Sturt University, 2011).

The communication plan aims to disseminate information regarding the factors (training, recruitment, outsourcing and partnering with other companies) considered in the strategy proposed for Blackberry. Although are the primary audience of the communication plan, it is of high importance to provide due attention to the group of employees affected by the changes that would be implemented by the company.

Communication Media Effectiveness

Circulation. The communication plan was designed to assure that employees from different departments receive all essential information regarding the alterations in the company. All department heads serve as coordinating bodies that receive and transfer information to all employees coming from different departments. Furthermore, memorandums are utilized as tools for disseminating information to all individuals in the company’s workforce.

Frequency. The communication plan aims to communicate the necessary information regarding company changes through monthly memorandums and meetings (both annual and monthly meeting).

Credibility. Since authorized personnel distributes all information, employees are guaranteed to receive specific details of training (e.g. agenda, schedule, venue). Furthermore, letters serve memorandum letters sent to all staff serve as direct and credible media of communication.

Feedback. The communication pattern the strategy is designed to establish interaction between the communicator and the message receiver. Since the communication will be done both through letter and face-to-face interaction, all employees have the opportunity to provide feedbacks and idea.

Communication Plan Table

	Key Message	Target Audience	Communication methods.	Who is responsible.
T R A I N I N G	· Equip all the employees with necessary skills essential for work performance improvement and product enhancement. · Imbibe quality service in the work habits of all staff in the company · Employees to acquire skills vital in gathering new, creative and innovative ideas for the company	· Human Resource Director · Employees from different departments · Department Heads	A. Issue training memorandum to department heads B. Monthly meeting regarding training agenda C. Company announcements on bulletin boards.	A. Human Resource Director or Personnel B. Department Heads and Human Resource Department C. Human Resource Department
R E C R U I T M E N T	· Assure that all employees hired are competent and have excellent work performance · Guarantee that all employee has excellent skills to offer to company · Improve its sales and growth through ensuring that all employees will contribute competence and excellence in all fields of specification	· Human Resource Director · Human Resource Employees · Employees from all departments	A. Issue a memorandum letter to the Human Resource Employees B. Conduct monthly meetings regarding recruitment policies. C. Provide employees with intensive training regarding recruitment procedures D. Monthly meetings with staff from different departments	A. Human Resource Director B. Human Resource Department C. Human Resource Department D. Human Resource and Department Heads.
O U T S O U R C I N G	· Generate more ideas for innovations and new product ideas · Hire employees who will provide the company will be fresh ideas on product marketing and product design · Hire employees who will contribute new and modern ideas that will allow the company to catch-up with the fast-paced technological industry	· Human Resource Director · Human Resource Employees · Employees from all departments	A. Job vacancy posts on the company’s website B. Media advertisements in social networking sites and other publicity websites C. Outsourcing notices in local newspapers D. Coordinating with other business managers	A. Human Resource Department B. Human Resource Employees C. Human Resource Director D. Human Resource Director
P A R T N E R S H I P S	· Facilitate business, consumer, and resource expansion · Facilitate improvement of innovative efforts and technological advancement	· Senior Managers · Stockholders · Company President	A. Corporate meetings with the company’s stockholders B. Corporate meetings with the employees C. Corporate meetings with other potential partners	A. Company’s CEO B. Human Resource and Department Heads C. Company’s CEO
I N N O V A T I O N	· Enhance company’s acceptance towards new and innovative changes meant to catch-up with the demands of the industry.	· Product development department · Product development employees	A. Communicate the new goals of the company through meetings and memorandums	B. Department Director and Human Resource Department

Key Message

Target Audience

Communication methods.

Who is responsible.

· Equip all the employees with necessary skills essential for work performance improvement and product enhancement.

· Imbibe quality service in the work habits of all staff in the company

· Employees to acquire skills vital in gathering new, creative and innovative ideas for the company

· Human Resource Director

· Employees from different departments

· Department Heads

A. Issue training memorandum to department heads

B. Monthly meeting regarding training agenda

C. Company announcements on bulletin boards.

A. Human Resource Director or Personnel

B. Department Heads and Human Resource Department

C. Human Resource Department

· Assure that all employees hired are competent and have excellent work performance

· Guarantee that all employee has excellent skills to offer to company

· Improve its sales and growth through ensuring that all employees will contribute competence and excellence in all

fields of specification

· Human Resource Director

· Human Resource Employees

· Employees from all departments

A. Issue a memorandum letter to the Human Resource Employees

B. Conduct monthly meetings regarding recruitment policies.

C. Provide employees with intensive training regarding recruitment procedures

D. Monthly meetings with staff from different departments

A. Human Resource

Director

B. Human Resource

Department

C. Human Resource

Department

D. Human Resource and Department Heads.

· Generate more ideas for innovations and new product ideas

· Hire employees who will provide the company will be fresh ideas on product marketing and product design

· Hire employees who will contribute new and modern ideas that will allow the company to catch-up with the fast-paced technological industry

· Human Resource Director

· Human Resource Employees

· Employees from all departments

A. Job vacancy posts on the company’s website

B. Media advertisements in social networking sites and other publicity websites

C. Outsourcing notices in local newspapers

D. Coordinating with other business managers

A. Human Resource

Department

B. Human Resource

Employees

C. Human Resource

Director

D. Human Resource Director

· Facilitate business, consumer, and resource expansion

· Facilitate improvement of innovative efforts and technological advancement

· Senior Managers

· Stockholders

· Company President

A. Corporate meetings with the company’s stockholders

B. Corporate meetings with the employees

C. Corporate meetings with other potential partners

A. Company’s CEO

B. Human Resource and Department Heads

C. Company’s CEO

· Enhance company’s acceptance towards new and innovative changes meant to catch-up with the demands of the industry.

· Product development department

· Product development employees

A. Communicate the new goals of the company through meetings and memorandums

B. Department Director and Human Resource Department

Monitoring

Monitoring must be conducted to prepare the company for the consequences of the changes that it will facilitate in its core communication operations. A forecasting of possible dilemmas and communication difficulties are formulated to furnish the company with solution options if such circumstance occurs.

Scenario

Two months after the implementation of the communication plan, the company discovered that some employees who are members of a union asked assistance from their organizations to issue the company a complaint letter regarding staff cuts and changes. The union representatives want to determine the number of employees who will be affected by the changes and what specific alterations concerns the staff conditions. The company must provide a letter that responds to the inquiries of the union representative to professionally deal with the problem, (see figure 1, for the letter). June 06, 2016

Mr. Adam Smith

USA Workers Union

Union Representative

To the Union Representative,

Blackberry Corporation is currently implementing changes in its core operations to produce high-quality and innovative products to satisfy the needs of customers worldwide. Furthermore, the company is also performing alterations on the policies and core activities of the company to provide Blackberry employees with a stable and competent workplace. The changes in the company are meant to improve all services that Blackberry Corporation offers to both customers and staff. Changes take form in training, recruitments, outsourcing, strategic partnerships and open innovation.

As of this writing, the estimates of the company revealed that impacts of the alterations in the highly affects employees in the product development and production department. The staff cuts are due to the changes in positions and job descriptions of employees from different departments. As much as the company desires to retain all employees who offered services and labor for Blackberry, the company is still exerting many efforts to regain its stability in the industry and have a high need to conduct staff cuts and alterations on staff conditions. Employees are mandated to attend training to enhance their skills and abilities. However, the company must remove employees who do not exhibit any sign of improvement to improve the service offered by the company. We understand that the sudden alteration in the staff conditions significantly affects the welfare of our employees. However, rest assured that all changes in the company are tailored to suit and cater the rights and privileges that Blackberry employees deserve to have.

If you wish to provide suggestions concerning staff conditions and learn more about the company’s new policies, please do send the company a response letter and Blackberry corporation will gladly accommodate it.

Human Resource Director

Blackberry Corporation

United States

Results

Throughout the project, the company will undoubtedly encounter difficulties in disseminating all the necessary details of the changes that will occur in the core operation of the company. Communication failures are consistent in all project implementations, proper information distribution does not eliminate communication failures, however, it diminishes the occurrence of communication misunderstandings and information mismatch. It is important the specific and accurate instructions are provided to the employees to lessen the impacts of communication failure throughout the implementation of the changes in a company.

Since Blackberry is a large-scale company, it is not easy to transport information accurately without any added or removed detail to all departments of the organization. In this case, the cooperation and active participation of the department directors (heads) mainly contribute to the success of the change plan. These are the individuals who serve as contributors and distributors of all necessary information in relevance to the changes facilitated by the company. Furthermore, it is unavoidable to experience complaints from employees, business partner and customers and the best solution that the corporation could equip employees with is knowledge. All employees must be given individual memorandums and must be mandated to attend meetings dealing with all matters concerning the modifications in the company, to ensure that all members organization receive an update about the status of the company.

Also, to lessen complaints and employee-related dilemmas, the company must practice transparency in disseminating all information that concerns (positive and negative) the welfare of the employees. The company has all the right to terminate, retain, and promote employees, however, the employees, regardless of their work performance, also have all the right to recognize the reasons for all actions that affect their employment in the company.

At the end of the day, there exists no finite set of possible dilemmas that a company would encounter will implementing a change plan. The only viable way to ensure the success of the program is to: First, before applying a change plan, identify first the amount of risks and benefits that it will cost the company and the employees. Second, determine whether the impacts of the changes in the company are reasonable and would pay off the efforts and investments that the company will make. Third, prepare all the employees for the changes that company will undertake. Lastly, ensure that the company facilitates clear and precise communication throughout the implementation of the company modification plan.

Summary

This paper discusses a communication plan tailored to transfer information efficiently throughout the implementation of a proposed change plan for Blackberry corporation. The communication plan is designed to facilitate the exchange of ideas and feedbacks between the information distributors (Blackberry Corporation) and the receivers (Blackberry employees). The communication plan focuses on the department heads and the Human Resource personnel as primary transporters of all essential information regarding the details and the status of the change plan proposed for Blackberry. This paper gives emphasis on coordination between department heads and employees as key components in the success of the proposed communication plan.

References

Abidin, S. Z., & Ismail, R. (2010). Impacts of worker’s competence on performance in the Malaysian private sector. Business and Economic Horizons, 29-35.

Bashir, N., & Jehanzeb, K. (2013). Training & development program and its benefits to employee and organization. European Journal of Business and Management, 244-255.

BlackBerry timeline: A look back at the company history. (2013). Global News. Retrieved 4 June 2016, from http://globalnews.ca/news/860689/blackberry-timeline-a-look-back-at-the-tech-companys-history/

Charles Sturt University. (2011). Research Office Implementation Communication Plan. Charles Sturt University, 2-3.

Glover, J., Evans, C., Guerrier, Y., & Wilson, C. (2007). Effective recruitment strategies & practices: addressing skills needs and gender diversity challenges in ITEC and related sectors. Equalkitec Advanced Women, 7-8.

Nassazi, A. (2013). Effects of Training on Employee Performance. Business Economics and Tourism, 35-52.

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Communication in Home Healthcare

Communication in Home Healthcare Order Instructions: please use attached documents for references pay attention to the selected topic
Issues are Communication in home healthcare.

Application: Systems Theory
As noted in the Learning Resources, systems theory provides a meaningful and beneficial means of examining challenges in health care organizations. To do this effectively, however, it is essential to assess all system components, as some may be relatively healthy while others are problematic.
For this Assignment, you apply systems theory to the examination of a problem in a department or a unit within a health care organization. (Note: You may use the same problem you identified for the Discussion as long as it meets the criteria for this assignment.)
To prepare:
• Review the Meyer article, “Nursing Services Delivery Theory: An Open System Approach,” in this week’s Learning Resources. Focus especially on the information presented in Table 1 (p. 2831) and Figure 2 (p. 2833).
• Reflect on your organization or one with which you are familiar. Within a particular department or unit in this organization, identify a problem the staff is encountering. COMMUNICATION WITH FIELD STAFF.
• Using Table 1 in the Meyer article as a guide, analyze the department or unit, identifying inputs, throughput, output, cycles of events, and negative feedback. Consider whether the problem you have selected relates to input, throughput, output, cycles of events, and/or negative feedback.
• Think about how you could address the problem: Consider what the desired outcome would be, then formulate related goals and objectives, and translate those goals into policies and procedures.
• Research professional standards that are pertinent to your identified problem.
• Reflect on the organization’s mission statement and values. In addition, consider how addressing this problem would uphold the mission and values while improving the organizational culture and climate. (Depending on the organization you have selected, you may have explored these in the Week 1 Discussion.)
To complete:
Write a 3- to 5-page paper (page count does not include title and reference page) that addresses the following:
• Describe a department or unit within a health care organization using systems theory terminology. Include a description of inputs, throughput, output, cycles of events, and negative feedback.
• Describe the problem you identified within the department or unit using an open- systems approach, and state where the problem exists using the systems theory model (input, throughput, output, cycles of events, or negative feedback).
• Based on this information, explain how you would address the problem as follows:
o Formulate the desired outcome.
o Identify goals and objectives that would facilitate that outcome.
o Translate those goals and objectives into policies and procedures for the department or unit.
o Describe relevant professional standards.
• Explain how your proposed resolution to the problem would uphold the organization’s mission and values and improve the culture and climate.
The Assignment, Systems Theory, is due by Day 7 of Week 2.
Reminder: The School of Nursing requires that all papers submitted include a title page, introduction, summary, and references. The Sample Paper provided at the Walden Writing Center provides an example of those required elements (available at http://academicguides.waldenu.edu/writingcenter/templates). All papers submitted must use this formatting.
The assignment rubric is located under Course Information on the left navigation bar under Course Home.
All papers must be submitted to a draft Turnitin and receive a similarity report of 15% before final submission. Turnitin Drafts are found under the Academic Integrity link on the left navigtion bar under Course Home.
This Assignment is due by Day 7 of Week 2 (this week) and must be submitted through the Week 2 Assignment Link.

Communication in Home Healthcare Sample Answer

Application of Systems Theory

In health care settings understanding how staff influences patient outcomes remain unmeasured, as a result, vague information concerning the link between staff and patient outcomes exist. Several theories have been established to explain the link between the nursing profession, the work environment and the outcomes in different health care settings to inform the management of the decision when allocating resources (Cowling et al, 2013). A system based theory will be discussed to understand the nature of the emergency department and how certain changes need to be implemented to promote quality care that can be measurable.

Description of System

An emergency department is a unit where patients go through registration within the hospital. Within the emergency department, administrative intake processes occur with a series of diagnostic testing. This includes several therapeutic interventions being carried to determine if patients can either be admitted to the hospital or discharged after treatment (Cowling et al, 2013).

Inputs

At the emergency units, input data includes personal patient’s information which is fed into the hospital information system. This includes their demographics or insurance information, patient’s medical history and his current condition (Cowling et al, 2013).

Throughput

At the emergency department services includes the triage nurse make an initial judgment of the type of care one needs. The physician orders for a series of specific diagnostic tests like an electrocardiogram, x-rays or blood tests. The patient can be moved into other areas to enable certain tests to be done especially radiology and other imaging tests. While other tests are being conducted, the nurse continues to monitor the patient and reevaluating his condition (Cowling et al, 2013).

Characteristics of Caregivers: The physician can at times be forced to contact other service providers to obtain important information about the patient from his personal physician or get his previous medical records. Depending on the emergency, the physician can recommend various therapeutic interventions to be initiated as suggested by Cowling et al. (2013).

Characteristics of care receivers: depending on the information generated by monitoring the current patient condition, the previous intervention can be modified. In the emergency department patient display many complicated social and psychological problem including their medical problem that needs to be sorted out at the emergency department according to Cowling et al. (2013).

Outputs

Cowling et al. (2013) states that at the emergency department decision can be made to either admit the patient or discharge him, discharge means treatment has been administered and the patient feels much better. In the output, there cannot be two paths within the emergency department systems. The decision by nurses and physicians as to what need to be done for patients are continuously being modified as time unfolds.

Negative Feedback

Every patient who goes through the emergency department comes with the complication that can unfold over time leading to the more complex medical problem. Some patients who experience severe pain can suddenly develop respiratory distress forcing the Emergency systems to reprioritize their response causing the problem to the whole systems. Lack of coordination can affect the patient’s overall diagnosis hence affecting the patient health outcomes (Brennan-Cook & Molloy, 2016).

The emergency department is the largest contributor of adverse patient health care outcomes. For example, if there are no free beds for admitting a patient in the wards, the patient might not be transferred from the emergency department to the ward. This forces patient to stay in the waiting room when the flow of patients keeps coming and the patients are unable to be moved out of the emergency rooms staffs will be forced to attend to patients along the corridors until rooms are available (Brennan-Cook & Molloy, 2016).

Communication in Home Healthcare and Communication Problems in the emergency department

Complexity exists in the emergency department in different domains, mostly being timely communication to enable nurses to make timely decisions. Communication is one of the key elements that can assist emergency nurses to exchange vital information about patients with the physicians. according to Brennan-Cook & Molloy (2016), lack of coordinated information affects the functions of the emergency department.

According to Meyer et al. (2014), open system theory requires one to be familiar with each level of the organization and understand the subsystems that are interrelated. In large organizations, energy transformation needs to occur within these subsystems because labor is divided within these systems to accomplish specific tasks. For Meyer et al. (2014) the foundation of service is the division of labor which determines the structure and workflow within the subsystems. It is important that the management establish adaptive and supportive systems necessary for evaluation and completion of nursing work within the subsystems.

The nursing internal production demands determine the nature of the work performed. Negative feedback, in this case, is the long waiting period experienced at the emergency departments. As an open system, the emergency department needs to adapt its functions to respond to negative feedback by making an adjustment to enable the system to evolve as it maintains its characteristics (Meyer et al, 2014).

Desired outcome

Effective communication requires complete, accurate, timely information that needs verification, verifying information is important to ensure that the meaning of the message sent is mutually agreed upon . The entire emergency team needs to discuss patient plans in meetings to limit negative feedbacks according to Press et al. (2015).

Goals and objective

Cowling et al. (2013) suggests that developing a team based approach using the open system will promote a collaborative treatment plan for patients. Communication channels should be open to enable other team members to be aware of the physical, spiritual, medical and psychological needs of patients to deliver quality service. Patient outcomes can be measured by reviewing shift staff reports and documentation; this approach success can be measured by the quality services offered through positive health outcomes

Policies and Procedures

Some of the policies and procedures should enable nurses to form part of the care team to discuss patient treatment decisions, activities, follow-up needs, and overall unit status especially when changing shifts. These procedures will ensure that every staff within the emergency department is updated on the patient health status .patients personal records need to be updated and well documented including the number of Emergency Department visits and patients concerns (Meyer et al, 2014).

Professional Standards

Within the health care setting, it is the responsibility of every health care worker to document and reports specific changes noted to his coworkers; this requires open communication to facilitate discussion on appropriate solutions. Promoting a collaborative approach to patient care can prevent negative patient outcomes (Meyer et al, 2014).

How Resolutions will uphold visions, values, and Mission

Developing a collaborative approach to care allows staff to develop open communication hence improving their performance. Open communication also improves work relationships and patient outcomes. By improving patient care through the emergency units, forms part of the organizations’ values and mission. Health care organizations need to be committed to ensuring continuous improvement to accomplish their vision by identifying their shortcoming and improving their work process (Press et al, 2015). Therefore positive work relationships between staff will enable them to embrace ethical behavior in managing patient’s health and improving the quality of care.

Communication in Home Healthcare References

Brennan-Cook, J., & Molloy, M. A. (2016). Utilizing Trigger Films to Enhance Communication

Skills of Home Care Clinicians. Home Healthcare Now, 34(7), 376-380.

Cowling, T. E., Cecil, E. V., Soljak, M. A., Lee, J. T., Millett, C., Majeed, A., & Harris, M. J. (2013). Access to primary care and visits to emergency departments in England: a cross-sectional, population-based study. PloS one, 8(6), e66699.

Meyer, R. M., O’Brien-Pallas, L., Doran, D., Streiner, D., Ferguson-Paré, M., & Duffield, C.

(2014). Boundary spanning by nurse managers: effects of managers’ characteristics and

scope of responsibility on teamwork. Nursing leadership (Toronto, Ont.), 27(2), 42-55.

Press, M. J., Gerber, L. M., Peng, T. R., Pesko, M. F., Feldman, P. H., Ouchida, K. & Casalino,

P. (2015). Postdischarge communication between Home health nurses and physicians:

measurement, quality, and outcomes. Journal of the American Geriatrics Society, 63(7),

1299-1305.

Writing Appropriate Emails for Effective Communication

Writing Appropriate Emails for Effective Communication Order Instructions: Please read below for information concerning assignment. Support responses with examples and use APA formatting in the paper.

You may access the school’s website by logging into:

https://mycampus.southuniversity.edu/portal/server.pt

To support your work, use your course and text readings and also use outside sources. As in all assignments, cite your sources in your work and provide references for the citations in APA format.

Writing Appropriate E-Mails

Given below is an example of a poorly written e-mail.

To: Sylvia Greene (sgreene@financialsolutions.com)

From: Chester Goings
(cgoings@financialsolutions.com)

Subject: No Go on Baby Charity Thing
Cc:
Bcc:

Chet

Your assignment is to rewrite this as a professionally written, appropriately toned e-mail. Your version of this e-mail must satisfy the following parameters:

• The subject line should be professional, informative, and include a verb.

• The opening should cordial and the topic should be introduced using the indirect method.

• The body should provide good information, be logical, discuss only one topic, and be easy to read.

• Closing should conclude with action information, dates, or deadlines, summarization of the message, and a closing thought.

Writing Appropriate Emails for Effective Communication Sample Answer

Writing Appropriate Emails

To: Sylvia Greene

From: Chester Goings (cgoings@financialsolutions.com)

Subject: No time off for Baby Charity, instead of the trend release of Planning Guide 5.0

Cc:

Bcc:

Hi Sylvia Greene,

With the upcoming release of the company’s Planning Guide 5.0 product, your cooperation would be appreciated. There are quite a few tasks that we need you to carry out to ensure a successful release of the product into the market. In particular, we would like you to talk to customers and interview them. Furthermore, we would like you to make video testimonials and search for stories with regard to customer successes, in addition to a number of other tasks that would be assigned to you during this event.

Regards,

Chester Goings

Writing Appropriate Emails for Effective Communication References

Lamb, S. E. (2012). How to Write It. A Complete Guide to Everything you’ll ever Write. Berkeley, CA: Ten Speed Press.

Terminello, V., & Reed, M. G. (2011). Net Effect Series: E-mail Communicate Effectively. New Jersey: Prentice Hall.

Leadership and Communications Teams at Wells Fargo

Leadership and Communications Teams at Wells Fargo Order Instructions:

must be at least 2 pages, which doesn’t include title & reference pages, using APA formatting. Each paragraph should contain at least 4 sentences and should not end with citied material ex. (Franklin, 2015.)

I am including the actual assignment from the course as well as the headings required, the chosen company is Wells Fargo. Please use the following to access South University’s as all information must be supported by the weekly lecture & text reading (located under the syllabus tab) as well as the school library. Lecture readings from weeks 4. INTERNET SOURCES ARE NOT ACCEPTED. Feel free to contact me at 334-201-0479

https://mycampus.southuniversity.edu/portal/server.pt
Once you have logged in successfully you have to click launch class and then click the academic resource tab to access the library. When you click the syllabus it will give you access to the weekly lectures & text readings.

Please remember ALL references must come from these areas.

Assignment

Leadership, Communications, and Teams

Research your chosen company. Find a minimum of one library source, which will support your thesis in this assignment. Review your assigned weekly lecture and text reading. Select from this reading 3-5 key concepts, which will also support your thesis. In a two to three page paper, address the questions below. Your paper should follow APA format including a title and reference page. The two to three-page paper length requirement does NOT include the title page and reference page. Refer to your classroom area titled South University Policies and Guideline: Using APA Standards in Your Coursework to ensure you are following the correct format.

Describe both the formal and informal communication methods within the organization. Address whether or not the organization uses effective communication techniques. Evaluate the role culture plays in both the formal and informal methods of communication. Make recommendations for improvement for both informal and formal communications. Describe how the organization uses teams. Evaluate the effectiveness of the use of teams based on the model of team effectiveness described by Daft.

Week Four Assignment

Assignment Headings

Leadership and Communications Teams at Wells Fargo Introduction

You should write your introduction here. Describe what your paper is going to be about. Make sure you use third person referencing throughout your entire paper.
Formal and Informal Communication
Both the lectures and the reading materials discuss formal and informal communications. In this section, you should use that material to discuss these types of communication in the organization. Minimally you should be writing one full paragraph with 4-5 sentences. You may need two paragraphs to fully address this. You should include one piece of information from the text or lectures to support your work. You must use in-text citations to demonstrate you have used this material.

Effectiveness of Communication Techniques

This section will require you to evaluate whether or not the communication techniques in the organization are effective. Refer to the Managing Communications chapter in the text for help in this section of your paper. Minimally you should be writing one full paragraph with 4-5 sentences. You may need two paragraphs to fully address this. You should include one piece of information from the text or lectures to support your work. You must use in-text citations to demonstrate you have used this material.

The Role of Culture in Formal and Informal Communications

In this section of the paper, you should refer to the lecture materials related to how culture affects communication. Minimally you should be writing one full paragraph with 4-5 sentences. You may need two paragraphs to fully address this. You should include one piece of information from the text or lectures to support your work. You must use in-text citations to demonstrate you have used this material.

Leadership and Communications Teams at Wells Fargo Recommendations for Improvement

In this section, I am looking for clear recommendations for improvement. Refer back to what the text and lectures have stated about this. Please do not state you have no recommendations. All organizations need to improve. Attempt to identify these and use course materials to support why you think these are areas for improvement. Minimally you should be writing one full paragraph with 4-5 sentences. You may need two paragraphs to fully address this. You should include one piece of information from the text or lectures to support your work. You must use in-text citations to demonstrate you have used this material.

Use of Teams within the Organization

There are several materials that will help you with this section of your paper. The Leading Teams chapter in the textbook should help you as well as the lecture materials on this. Minimally you should be writing one full paragraph with 4-5 sentences. You may need two paragraphs to fully address this. You should include one piece of information from the text or lectures to support your work. You must use in-text citations to demonstrate you have used this material.

Effectiveness of the Use of Teams

In this section, you will interpret the effectiveness of the use of the team. There are specific lecture materials on this that could be used to support your evaluation of this. Minimally you should be writing one full paragraph with 4-5 sentences. You may need two paragraphs to fully address this. You should include one piece of information from the text or lectures to support your work. You must use in-text citations to demonstrate you have used this material.

Leadership and Communications Teams at Wells Fargo Conclusion

Write a one paragraph conclusion summarizing your paper.

References

Leadership and Communications Teams at Wells Fargo Sample Answer

Leadership, communications, and teams at Wells Fargo

Introduction

Communication allows information to be exchanged between 2 or more persons and that information to be understood (Lasater, 2010). This paper discusses how informal and formal communication techniques are used at Wells Fargo bank and their effectiveness. The role of culture in both informal and formal communications is also discussed and recommendations for improvement are made. Furthermore, this paper provides a comprehensive discussion of the use of teams at Wells Fargo bank in addition to how effective they are.

Formal and informal communication

At Wells Fargo bank, formal and informal communication channels are used in conveying different types of messages. The formal communication techniques used include face-to-face meetings and discussions, and writing letters and memos. The main techniques of informal communication used at Wells Fargo include instant messaging, e-mailing, the use of telephone, chatting online and texting, and using social media. They also talk in an informal manner while walking around. These techniques are usually utilized for certain purposes only but not for business communications which call for formal communications (Daft, 2015).

Effectiveness of communication techniques

The communication channels and techniques have been effective to a certain extent, but not very effective and there is room for improvement. At Wells Fargo bank, communication techniques have been effective since the managers and supervisors usually keep communication lines open at all. However, the downside is that the managers at Wells Fargo do not often seek feedback from clients or workers, as they are afraid of hearing bad news from them. The managers also do not ask workers about their problems or concerns.

Role of culture in formal and informal communications

In informal and formal communications, culture plays a vital role since it may present a barrier to effective communication. Employees should have awareness of the importance and sensitivity of effective cross-cultural communication in the place of work as this would help overcome cultural communication barriers (Lasater, 2010). During cross-cultural communication, it is important to avoid stereotyping. When communicating to an employee of a different culture, the manager has to tailor his/her communication approach to cultural differences – for instance by using reflective listening – and make sure that communication is received and understood in a clear manner.

Recommendations for improvement

In order to improve communication effectiveness at Wells Fargo, it is recommended that the managers in this financial firm tailor their messages to suppliers, clients, and staff members. They should also seek feedback from clients and/or staff members without fearing to hear bad news from them. In general, it is important for managers to obtain feedback as this would enable them to be able to respond to opportunities or problems in an adequate manner, and their decisions and plans may align with the interests and perceptions of staff members (Daft, 2015). Managers should also communicate with candor, ask workers questions about their concerns and problems, and listen to them well. With effective communications, employees at Wells Fargo would know what is actually going on in their company.

Use of teams within the organization

A team basically refers to a unit that consists of at least 2 persons who interact and coordinate their work in order to achieve a common objective to which they are all devoted and hold themselves mutually answerable (Daft, 2015). At Wells Fargo, various teams have been put together for different purposes. These teams comprise people who have the appropriate set of skills, specialties, and personalities. The goals of the teams are described and the responsibilities and roles of every team member are defined clearly. Proper channels of communication are established in the teams and information is shared effectively.

Effectiveness of the use of teams

The teams at Wells Fargo bank have been successful to a certain degree as they have contributed a lot to the company. The contributions of teams at this firm have resulted in stronger competitive advantage in addition to a somewhat high overall performance of the organization. Since the team members have different perspectives, experiences, strengths, and skills, they actually contribute to high levels of innovation and creativity at Wells Fargo bank. They also bring about improved quality of services, increased the speed of response, lower costs and higher productivity, in addition to enhanced employee satisfaction and motivation.

Leadership and Communications Teams at Wells Fargo Conclusion

In conclusion, at Wells Fargo bank, formal communication techniques used are face-to-face meetings, and writing letters and memos, whereas informal communication channels utilized are instant messaging, e-mailing, telephone conversation, texting, and using social media. These techniques are effectual to a degree, though not very effective and they can be improved. To improve communication effectiveness, the managers need to seek feedback and communicate with candor. At Wells Fargo, teams have been created for different purposes.

Leadership and Communications Teams at Wells Fargo References

Daft, R. L. (2015). Management (10^th ed). Columbus, OH: South-Western College.

Lasater, I. (2010). Words that work in the business: A practical guide to effective communication in the workplace. US: Keep Coming Back/Puddle Dancer Press.

Sharing of Information in an Informative Firm

Sharing of Information in an Informative Firm Order Instructions: No cover/Title Page

In developing an organizational climate that supports innovation, management often overlooks critical issues. This is true especially when setting up and nurturing communication networks. Many good ideas are lost because the right person is not available at the right place at the right time to bring the innovation to fruition. What issues do you believe are critical in planning for the integration and sharing of information in an innovative firm? How do these issues differ for product and process innovations?

2. In this chapter, we discussed several companies and how they have created climates for innovation. At each level of the organization (top, middle, lower), what do you think are the critical issues? What are the potential advantages of an innovative strategy for individuals at each level? What should be the biggest fear at each level?

Please answer these two questions accordingly based on the research thank you.

Sharing of Information in an Informative Firm Sample Answer

Introduction

In any innovation-oriented enterprise, there exists a challenge in managing creative and innovative information developed instantly. Organizations are unable to survive well because of the shortcomings faced daily as a result of their approaches to work and the structure of the human resource. It is very crucial for the organizations to change their strategy of management, which relies on the innovation involved or their type of business engagement. Firms that have majored in creative arts ought to install computerized systems everywhere to prevent their employees from duplicating their unique business ideas (Akhavan & Zahedi, 2014). Other organizations that have ventured into the art also, on the other hand, tend to protect their creative innovations through monitoring information flow carefully since it is core to their innovation. It is, therefore, factual that proper strategy and planning is vital for sharing information effectively.

Critical issues in sharing of information in an informative firm

A very much characterized innovation methodology offers the organization some assistance with defining which innovation difficulties to concentrate on and what strategies will best provide the association some assistance with overcoming those difficulties. An innovation strategy gives a guide to allude back to as undertakings and thoughts are being assessed. A development system ought to impart to the association the sorts of advancement that will be most profitable to the organization in offering it some assistance with achieving its corporate technique. It is best practice for a development procedure to bolster the authoritative strategy (Akhavan & Zahedi, 2014). The absence of an innovation strategy forces an enterprise to get it pulled in a broad range of headings, scattering its advancement energy keeping it from quickening its development pace by merging the results of deliberately related advancement endeavors.

Critical issues for planning for integration

One reason is the effect that a downturn has on asset values: Other things being proportionate, it’s a not too horrible time to buy. Bain examination of more than 24,000 trades some spot around 1996 and 2006 shows that acquisitions completed in the midst of or not long after the 2001-2002 retreat made dodging on triple the wealth returns of acquisitions made in the midst of the key impact years. This finding stayed continuing paying little regard to industry or the measure of the technique. Given today’s sensibly low respect values, acquirers with cash to contribute are inclined to find approaches that go on near returns (Akhavan, Reza-Zahedi & Hosein Hosein, 2014).

A second reason is that diverse affiliations are demonstrating at change at M&A. Toward the begin of the period from 2000 to 2006, around 60 percent of mergers in the US neglect to meet desires their industry list. Going before the end of the period, just around 30 percent were neglect to meet wishes. One lighting up, in light of our experience, is that a couple of affiliations have what to look like for after courses of action closer to their inside business, which adds to the odds of accomplishment. They more occasionally pay cash instead of stock, which underpins better due relentlessness and that is only the starting sensible expenses (Akhavan, Reza-Zahedi & Hosein Hosein, 2014). The whole game plan delineation of all the all the more unremitting acquisitions have furthermore pushed the relationship to make repeatable models for valuable blend and directors with master coordination affiliation aptitudes. Innovations continue dazzling in three-wide ranges of post-merger coordination.

Missed targets in innovations indifference to delineate obviously and quickly the course of action key wellsprings of worth and its key perils, so they don’t set clear necessities for a deal. A few acquirers seem to expect the goal association’s family to compose themselves. Others do have a blend program office, yet they don’t get it up and running until the game plan closes. Still others mess up the move to line affiliation when the joining is unmistakably completed, or carelessness to embed the charming centrality centres in the recognizing quality unit’s money related course of action. Each one of these inconveniences is at risk to impel missed targets or an inadequacy to appreciate if the destinations have been hit or not (Andreeva & Kianto, 2011).

Loss of key people is clear where diverse affiliations hold up too long to put new element structures, and affiliation set up; meanwhile, skilled forces leave for greener fields. The relationship in like the way may rejection to address social matters the sensitive issues that routinely pick how people feel about the new environment.

Poor execution in the base business happens occasionally, deal sprinkles up a tremendous measure of essentialness and thought or on an exceptionally fundamental level surrender too long, including authorities from the inside of the business (Andreeva & Kianto, 2011). In others, unbalanced exercises or deficiently guided structures movements lead to part impedance with the base business, for example, diverse (and restricting) exchanges with customers.

Gainful joining an ideal approach to managing to sidestep the dangers of a merger or getting and to observation its potential quality is reliably a test. So also, it is puzzled by the sensible reality that no two courses of action should be made correspondingly, with the same needs, or under the enormously same timetable. Regardless, 11 pivotal statutes can make the errand on an essential level more sensible and lead to the right result (Andreeva & Kianto, 2011).

Advantages of innovation strategy

Creativity

Development innovations overall use a foremost number of imaginative and skilled individuals who can show something else, moreover see it through to faultlessness. Development affiliations occasionally utilize vast measures of people who control all seasons of thing change and ensure the thing’s achievement in the business locale through a procedure of conceptualization, plan and use that results in a wrapped up that is essentially boggling to buyers. For little innovations that wish to climb in the get-together, finding and getting the most creative point of confinement possible is crucial for accomplishment (Ciabuschi, Forsgren & Martín, 2011).

Activity

The creative imperativeness showed up by advancement innovations as often as possible spots them in positions of relationship within their unmistakable business winds. Apple, for the occasion, reliably makes the news of its latest sorts of advancement which in light of current circumstances set the bar for other relative things that are later made by various affiliations attempting to piggyback off of their flourishing. Right when these innovations finally see how to get up to speed, Apple and specific affiliations having development sway have made another creative thing to toward the day’s end lead the way (Ciabuschi, Forsgren & Martín, 2011). Little business is not in light of current circumstances in a position to have sort of activity effect from the beginning they can add to their reputation and do this through the extent of time, one thing at the earliest opportunity.

Experience

Development relationship in like way has the upside of experience on their side. They all around get the strategy of thing advancement down to a cautious science that can underscore over and over (Corniani, 2012). Their ability to repeat this system with efficiency limits them from various affiliations that endeavor to make new things shockingly.

Sharing of Information in an Informative Firm Conclusion

Poor execution in the base business happens occasionally, deal sprinkles up a tremendous measure of essentialness and thought or on an exceptionally fundamental level surrender too long, including authorities from the inside of the business. Other organizations that have ventured into the art also, on the other hand, tend to protect their creative innovations through monitoring information flow carefully since it is core to their innovation.

Sharing of Information in an Informative Firm References

Akhavan, P. & Zahedi, M.R. (2014), “Critical Success Factors in Knowledge Management Among Project-Based Organizations: A Multi-Case Analysis”, IUP Journal of Knowledge Management, vol. 12, no. 1, pp. 20-38.

Akhavan, P., Reza Zahedi, M. & Hosein Hosein, S. (2014), “A conceptual framework to address barriers to knowledge management in project-based organizations”, Education, Business and Society: Contemporary Middle Eastern Issues, vol. 7, no. 2, pp. 98.

Andreeva, T. & Kianto, A. (2011), “Knowledge processes, knowledge-intensity, and innovation: a moderated mediation analysis”, Journal of Knowledge Management, vol. 15, no. 6, pp. 1016-1034.

Ciabuschi, F., Forsgren, M. & Martín, O.M. (2011), “Rationality vs ignorance: The role of MNE headquarters in subsidiaries’ innovation processes”, Journal of International Business Studies, vol. 42, no. 7, pp. 958-970.

Corniani, M. (2012), “Innovation, Imitation and Competitive Value Analysis”, Symphonya, no. 2, pp. 37-52.

Brief Statement Problem on Information Systems

Brief Statement Problem on Information Systems Order Instructions: Hi, I need some help editing these two pages.

I took this document from online. I just need someone to go over it and write it on his/her words so I don’t plagiarism.

Brief Statement Problem on Information Systems Sample Answer

Brief Statement of Problem

In the current world of technology, there have been new practices that ought to be followed in an organization or company. These new practices require the employee information is changed to fit the current practices in the workplace (Lacity & Hirschheim, 2012). These changes have taken some time to record due to the manual nature of changing the information on each employee. In turn, the time wasted has caused other functions of the organization to be delayed over time. Functions include issuing paychecks, deductions on the payroll, and updating of information on employees who have been transferred. Therefore, wrong mailing information may be sent to the wrong address due to the limitations of the manual system of handling employee information. Then the information also takes days to be inputted into the computer system.

Brief Statement of Expected Solution

The company has been approached to acquire a new system using state of the art technology. The new system will digitize all their computing systems for the company to provide quality service to their customers. There was the need to modernize the company’s resources to ensure efficient handling of information including employee details, time, attendance and payroll, which is part of phase one of the plan to modernize the companies resources (Lacity & Hirschheim, 2012). The task is to create an employee service system. This system will be developed to handle effectively the information of the employees to ensure efficient management of the employees of the organization.

Problem Statement

The current system has an outdated database and file technology. The solution for the new system will be web-based enterprise level system that will effectively ensure the security features function appropriately. The new system will not use the employee roster that is time-consuming and wastes a lot of money, however, the new system will ensure that the attendance of the employee is recorded in solid records that cannot be destroyed in any way. The new system will also enhance the management and the chain of command in the company. Essentially, the new system will have an easy to use GUI, which will help the employees of the organization understand how the system works, as opposed to a static graphics system. The system will ensure that the data on the employees will be recorded online by the employees himself. This will save the organization time on the overhead handling of employee information. Also, there will be efficiency since the details will be recorded by the employees themselves thus the accuracy of the information is guaranteed (Lacity & Hirschheim, 2012). The new system will be purchased and adapted to the organization to fit into the strategic goals of the organization for a modernized system. Essentially, the information about the employees on the mainframe system is sometimes redundant and inadequate or has some errors. However, the new system will ensure that the data stored in the database is not redundant, is efficient, valid, has integrity and is working according to the strategic goals of the organization. The new system will ensure that the information on the current employees is updated as it is required this will ensure that the information is current and therefore, there will be no mistakes made when sending company mailing to a certain employee (Lacity & Hirschheim, 2012). Hence, it will be an efficient system that addresses the information needs of the specific organization

Brief Statement Problem on Information Systems Reference

Lacity, M. C., & Hirschheim, R. (2012). The information systems outsourcing bandwagon. Sloan management review, 34.