Operations and Supply Chain Management Based on the Multi Media case; Exquisite Cakes [EC] ,contained in Site for Operations and Supply Chain Management
Question/Tasks :
1- contracut an ITO,and contextualise the performance dimensions for EC.
Operations and Supply Chain Management
2- Map the process for order fulfilment manufacture of the cake products.
3- contracut an upstream and dwonstream supply network digram for EC.
I NEED AN excel file FOR THE WORK.
Distination:
Extensive ITO application covering major
and minor inputs, outputs and resources
.PD ‘s applied consistently and
comprehensively
Thorough and convincing mapping of the
processes within the operation, using
suitable symbols and showing high standard
of clarity and presentation
Supply chain network correct linkages and
coverage of all players.
links :
http://www.youtube.com/watch?v=OhZPSv-ELF0&feature=youtu.be&hd=1
For report writing wmv:
Management Practices in Competitive World Order Instructions: Note: To prepare for this essay please read the required articles that is attached
I need an essay in the following subject:
Your task is to prepare an annotated outline of your Final Project, briefly indicating the content you plan to include in each section of the report and the concepts and techniques you plan to apply for analysing any data and developing your argument.
Management Practices in Competitive World
The outline should not include detailed sections of the Final Project. Instead, it should be a specific and crisp overview of the contents that will comprise the final report.
You need to briefly describe what information you will include in each section of the report that will work to satisfying these requirements. The work that will be carried out in the outline should represent a higher-level view than the contents of the Final Project. As such, you must remain at this level to avoid reusing the same wording in the final document.
Also,
1) The answer must raise appropriate critical questions.
2) Do include all your references, as per the Harvard Referencing System,
3) Please don’t use Wikipedia web site.
4) I need examples from peer reviewed articles or researches.
5) Turnitin.com copy percentage must be 10% or less.
Note: To prepare for this essay please read the required articles that is attached
Appreciate each single moment you spend in writing my paper
Management Practices in Competitive World Sample Answer
In today’s competitive world, management practices play a key role in bringing success to any business organization. Managers develop strategies that help to steer the organization and bring success in the long run. Companies need to develop clear and attainable goals to in order to reflect success in it’s the value of the business. To attain business excellence, there is a need for quality management which focuses on customers, suppliers, employees and other stakeholders to build an efficient and smooth running of business activities. Business excellence can be attained by the commitment to improving the business situation, by seeking breakthrough through innovation and creativity.
However, these annotated provides an outline to assess the BEST model by shading light on the importance of teamwork. On the same note, the paper shows how BEST tools and competencies could be applied to attain excellence.
Business Excellence through Speed and Teamwork (BEST) is a powerful tool used in management to drive a company to attain top notch performance in business practices. Development of improvement programs must go hand in hand with managing the speed of business process since slow implementation process may not enable the organization attain its goal keeping in mind the extreme competition in today’s business world. BEST model view that timely implementation of business processes are paramount in order to add value and reduce the turnaround time and hence deliver business value.
Efficient teamwork and team spirit plays an important role in the pursuit of excellence by facilitating sharing of beneficial ideas and knowledge. On the same note, provide support to each other within the organization in order to have an advantage over the competitors Luburić, 2014). Team spirit and team work constitute the core values of huge organizations such as Philips. Their success in business is attributed to their willingness to work together to attain business excellence. BEST ensure quality management through constant perfection of organization management by employing the following best tools
Balanced Business Scorecard
BBS involves strategic planning of business processes and employing management system that can help align business practices with the organization goals and core values. This can be achieved through the improvement of external and internal communications and also monitoring the company performance against strategic goals of the organization. Of late, BBS has evolved into a full management and strategic planning system. BBS help to transform organization plan from blue prints by implementing the ideas and merging them with organization day to day activities.
Process Survey Tools (PST)
These tools are ideally used to assess organization business process in order to come up with a plan that can help to improve the organization and ultimately lead to attainment of world class performance.
Regular Headquarter Audits (HQA), In order to substantiate the value of leadership in providing a clear direction to the employees and other stakeholders within the organization.
By and large, it is quite imperative that the best model can perform better when implemented simultaneously with the PDCA model. PDCA is a continuous process revolving on Plan, Do, Check and Act to help in planning and implementing of strategic plans.
Ideally the two paradigms BEST model and Total Quality Management need to complement each other for the organization to record an active and continuous improvement of an organization. After practicing these two strategic models, the ideology has been proved that the core of these paradigms are developed based on the notion of stakeholder satisfaction, pursue of excellence in business, quality organization management, and attainment of competitive edge based on better utilization of resources and quality management. BEST model emphasizes the value of teamwork and strong corporate culture built based on the corporate culture which perceives the workers as valuable in achieving excellence.
The BEST model focus on teamwork and paying attention to various stakeholders as compared to Edebanjo’s ideologies which focus on Total Quality Management where he proposes that internal stake holder provides off value within the organization. Adebanjo (2001)found out that the performance measurement system provides insights to organizational loyalty to the TQM principles in pointing out varied stakeholders aspect with respect to satisfaction, process competence and as well as organization sensitivity (Evans, 2013). Process Survey Tools (PST) in the BEST model enables teams to evaluate on the excellence of the design in order to improve teamwork. On the same note, HQA is employed when evaluating business management team in attaining business distinction (Oakland, 2003).
BEST tools and competencies can be applied in organization in order to benefit the organization. Employing EFQM excellence model for self-assessment can be employed in the managerial processes to reduce bureaucracy and help deliver employees to deliver during their day to day activities. BEST model can enable an organization to simplifying and speeding the decision-making and implementation process (Ooi, 2012). An organization such as Global Oil and Gas Company (BP exploration LTD) has been able to reduce bureaucracy and delays in internal procedures. These can enable the organization to avoid past mistake of wrong decisions and delay which caused them disasters in the past. Finally, the BEST model allows the organization to enjoy knowledge management that helps to internalize learning hence improve the quality of sharing.
Management Practices in Competitive World Bibliography
Adebanjo, D. (2001) ‘TQM and business excellence: is there really a conflict?’, Measuring Business Excellence, 5 (3), pp. 37–40.
Evans, J. (2013). Quality & performance excellence. Cengage Learning.
Luburić, R. (2014). Total quality management as a paradigm of business success. Journal of Central Banking Theory and Practice, 3(1), 59-80.
Ooi, K. B. (2012). The effectiveness of TQM: A stimulator for knowledge distribution?. Total Quality Management & Business Excellence, 23(5-6), 653-671.
Oakland, J. S. (2003) TQM: text with cases (pp. 454–470). 3rd ed. Oxford: Butterworth-Heinemann.
Organizational Employee Efficiency in Team Work Order Instructions: Your organization has traditionally encouraged its employees to work in teams to improve efficiency.
Organizational Employee Efficiency in Team Work
You are tasked with outlining a culturally sensitive orientation and training program for your new employee. The key element of the orientation and training is to promote the company’s culture of a teamwork-based environment.
Explain your mindful approach to designing training that is best suited to assist employees with developing a mindset that builds team spirit, morale, and support for success. Use the following questions to guide your response:
• Based on what you know of the culture in Japan and Turkey what obstacles, if any, might you encounter as you train new hires in your organization’s environment?
• How will you design a training environment that minimizes these obstacles?
Organizational Employee Efficiency in Team Work Sample Answer
Introduction
According to the author, it has been proved that relations in many workplaces are highly affected by culture differences. Sometimes, they also affect interactions between companies and customers. The purpose of this paper is to analyze the various ways of solving problems and encouraging employees to work as a team so as to be more productive. Due to the need to avoid problems in workplaces, most companies have introduced strategies and training programs to educate new workers (Farrell, & Hurt, 2014). Although there is no proper agreement on how to make the training successful, two important suggestions have been put across.
Firstly, there should be equity in every company in the sense that if a company is determined to get rid of cultural differences, interactions should involve every worker regardless of the rank. Secondly; an organization should ensure that its programs tackle more significant problems like enhancing communication instead of dwelling so much on less important issues like etiquette. Some employers tend to concentrate on teaching their workers to respect them, how to address them, and when to bow before their seniors (Farrell, & Hurt, 2014). In order to have an effective training program, both visible and invisible differences among all the employees should be solved irrespective of their different cultures.
Design a Training Environment and Organizational Employee Efficiency in Team Work
In order to have a good and effective plan, that will help the employees from different cultures, it is important to handover different responsibilities to different people after which they are interchanged after a certain period of time. This will help the workers realize that they are all equal irrespective of their cultural differences. It is important for a trainer to spend time and evaluate his or her workers and try to obtain information so as to have a clear mind on what needs to be addressed (Kuvaas, Buch, & Dysvik, 2012). This will help the trainer to seek information from different departments thus making the process easier.
A good trainer should interact with other instructors from different departments, which helps them to be diverse and always have something different to offer. In larger organizations, a decision has to be made on whether the trainer wants to have one lesson for all employees or group them according to their levels. In order for the outcome to be impressive and be of great help to the workers as well as improving their understanding, training should be conducted differently since the learning abilities vary from one employee to another (Kuvaas, et.al). Some understand when given materials to read others, are good at observing and others by listening from informants. The workers tend to benefit more when training is done in favor of their preferred style. The workers should be allowed to contribute and give their views and feelings about different issues since they have the highest contribution on the success of any organization.
Obstacles in training new employees and Organizational Employee Efficiency in Team Work
Different cultures differ in the way they express themselves in different situations. A misunderstanding is created whenever two people from different cultures try to analyze something together. When expressing a point, a person may have good intentions but somebody else from a different culture might end up having a wrong perception about it. Therefore, trainers may find it difficult to teach workers with a different understanding about different things and who react differently in different situations. Language barrier is also a very common challenge faced by trainers (Yap, & Webber, 2015). If some employees use only their mother languages to communicate, it may be extremely tricky for the trainers to meet their demands. Time may also be a problem since the trainers need time for themselves. All these differences are likely to cause disagreements in workplaces thus leading to poor performances at work.
Organizational Employee Efficiency in Team Work Conclusion
It is very significant for new employees to be directed before they begin their work as it helps them to understand, appreciate and change according to the expectations of the job. It helps the employees to be successful and adjust immediately. This enhances oneness among the workers who interact during training and gives them the spirit to work together as a team. Training should consist of introductions to the employees, community, job and the organization. When all this is done, the rest is left to the employees to make sure that they work to their level best and maintain an established relationship. All the basic information about an organization, are attained through training.
These include the position of an employee, the community and help the worker to know where and when to go and how to interact with others. It is important for employers to have a prolonged orientation period as it allows workers to have enough time to absorb information slowly by slowly thus enhancing understanding. The success of any organization depends on the effectiveness of its workers. The first thing that a new worker should focus at is trying to familiarize his or herself with other workers. If employees take the training positively, the outcome can be very impressing, and it can lead to considerable improvement thus improving the quality of work they offer.
Organizational Employee Efficiency in Team Work References
Farrell, L., & Hurt, A. C. (2014). Training the Millennial Generation: Implications for Organizational Climate. E Journal of Organizational Learning & Leadership, 12(1), 47-60.
Kuvaas, B., Buch, R., & Dysvik, A. (2012). Perceived training intensity and knowledge sharing: Sharing for intrinsic and prosocial reasons.Human Resource Management, 51(2), 167-187. doi:10.1002/hrm.21464
Yap, Q. S., & Webber, J. K. (2015). Developing Corporate Culture In A Training Department: A Qualitative Case Study Of Internal And Outsourced Staff. Review Of Business & Finance Studies, 6 (1), 43-56.
Be sure to answer each part of each question.<br />
1. Forecasting Models
Discussion Question for Operations Management and Quantitative Techniques
From Chapter 9, answer Discussion Question 1: Which forecasting techniques do you think should be used in calculating fuel prices? Time series models?
Qualitative models? In casual modeling, what types of independent variables might be used? Justify your answer.
Chapter 7: Supply Management
Chapter 9: Forecasting
Chapter 8: Logistics
2. Pros and Cons of Outsourcing
From Chapter 7 readings, answer: What are some of the pros and cons of outsourcing? Why do you think many organizations are experiencing an increase in their
levels of outsourcing?
Chapter 7: Supply Management
Chapter 9: Forecasting
Chapter 8: Logistics
3. Level vs. Chase Production Plan
From the end of Chapter 10, answer Discussion Question 3: In general, under what conditions might a firm favor a level production plan over a chase plan? A
chase production plan over a level plan?
Chapter 10: Sales and Operations Planning (Aggregate Planning)
Chapter 11: Managing Inventory throughout the Supply Chain
Chapter 12: Managing Production across the Supply Chain
4. JIT/EOQ/ROP Interrelationships
From the end of Chapter 11, answer Discussion Question 6: The just-in-time (JIT) movement has long argued that firms should
a. Maximize their process flexibility so that ordering costs are minimal;
b. Stabilize demand levels;
c. Shrink lead times as much as possible; and
d. Assign much higher holding costs to inventory than has traditionally been the case.
Using the economic order quantity (EOQ) and reorder point (ROP) formulas, explain how such efforts would be consistent with JIT\’s push for lower inventory
levels
Chapter 10: Sales and Operations Planning (Aggregate Planning)
Chapter 11: Managing Inventory throughout the Supply Chain
Chapter 12: Managing Production across the Supply Chain
ERP Solutions for Operations Management and Quantitative Techniques
5. ERP Solutions
From the end of Chapter 12S, answer Discussion Question 3: SAP is the world leader in enterprise resource planning (ERP) systems software, and has developed tailored ERP systems for different industries. Go to SAP Industry Solutions and examine the solutions for (1) a service industry and (2) a manufacturing
industry of your choice. How are they similar? How are they different?
Chapter 12S: Supply Chain Information Systems
Chapter 13: JIT/Lean Production
6. Calculation of Kanban Cards
From the end of Chapter 13, answer Discussion Question 4: The chapter notes that kanban is not a planning tool but a control mechanism. What does this mean?
How does the Marsica MRP-kanban example in Example 13.4 in Chapter 13 of the textbook illustrate the point?
Chapter 12S: Supply Chain Information Systems
Chapter 13: JIT/Lean Production
Text referenced: Bozarth, C.C. and Handfield, R.B. (2014). Introduction to operations and supply chain management (3rd ed.). Upper Saddle River, New Jersey:
Pearson Prentice Hall. ISBN: 9780132747325
Website
SAP Industry Solutions
http://www.sap.com/index.epx#/industries/index.
Management Organizational Design Guidelines Assignment of Organization Design Guidelines
1.The maximum length of the coursework is 3,000 words
Management Organizational Design Guidelines
2. The title of the assignment is: A critical review of two articles relating to aspects of contemporary organisational design
Both articles below were published in Organization Studies
a) T.Jensen & J.Sandstrom, Stakeholder Theory and Globalisation: The Challenge of Power and Responsibility, 2011, Vol. 32 (4) pp.473-488
b) S.Helm & J.Sandstrom, Resisting a Corporate Code of Ethics and The Reinforcement of Management Control, 2010, Vol.31 (5) pp.583-604
3. These two critical reviews have to be done separately, one by one, instead of comparison or mix together in one review.
4. The critical review should include the following:
?The titles of the articles being reviewed using the Harvard referencing system
An outline of the contents of each article
An explanation of the research method employed by the authors and an assessment of its advantages and disadvantages
A discussion of the findings of each article and their contribution to the relevant debates within Organisational Design
An overall assessment of each article, giving reasons for your views
Management Organizational Design Guidelines and Assignment Notes
Notes on preparing the assignment
These notes are intended to clarify what is required by this assignment and to answer any questions you might have about it.
You need to remember that a critical review is about more than criticising an author’s work. It’s about evaluating the overall quality of the writing – in
this case the 2 articles you have been asked to review. You need to look at both the strength and weaknesses of each article.
Obviously you need to follow the guidelines set out in the brief I prepared for the assignment which is in the Assessment section of Blackboard.
In relation to research method – here you are being asked to look at the conclusions reached in the articles and assess the extent to which these are
supported by the evidence presented by the authors and how this evidence was produced. In other words you need to say whether their research methods were
appropriate and whether they have yielded enough evidence to justify the arguments in the article.
You can give your opinions about the articles you are reviewing BUT again, you must support your opinions with evidence – e.g. if you say an article has
weaknesses, give examples. Distinguish between fact and opinion.
Think about whether the articles are coherent, logically structured, and are the conclusions linked to the evidence set out in the main part of the article.
Don’t forget to give the appropriate citation for each article.
There should be a brief introduction to your report setting out the key theme in each article.
This should be followed by the 2 reviews
There should be a concluding section to the report explaining how the articles aid our understanding of the relevant aspects of Organization Design.
Make sure the presentation is coherent in terms of typeface, font size etc., given that it is the result of more than one person’s efforts. Look at each
others’ contributions and co-ordinate them before you produce the final version.
(Total 100 marks)
Operations Management: Incident and Disruption Management
Order Instructions:
Please read the pages, beginning from where it says “Case Study: Convex Productions, Revisited” on the first page. I only need an answer for question number 1 on the third page. It does not necessarily have to be one entire page, just enough to answer the question. No sources or references needed either. Thank you
SAMPLE ANSWER
Operations Management: Incident and Disruption Management
In the event Convex Production plans to produce Native Sun, it is prone to many risks. One of the risks is human related risks, which most of the cases are inevitable. For example, a leading actor in the Native Sun might die unexpectedly. In some incidents, actors may become sick with flu when filming in places such as in London. The production of Native Sun is not limited to financial risks. This is because Convex Production receives funding from Malomar, and in the event production of the film is not productive, Convex production have agreed to purchase completion insurance for the project which guarantee the return of Malomar investment. Financial risks extend to the fact that in the event disruptions happen, Convex Production will be forced to fly in and out personnel throughout that period. This automatically would double its expenses while filming, and will end up tiring and complicating employees.
Convex Production estimates that filming will take place in three locations, which amounts to six weeks per location. However, they are posed to natural risks such as raining during the occasion. It is also aware that during filming, technical risks can occur which can take the form of permit to close streets expiring before filming there finishes in such place as in San Francisco. The climax of these disruptions poses Convex productions to reputation risks. This is because it can opt to skip marketing/reediting phase of post-production, therefore it will be edited one. This poses it a risk of not popular, which would annoy Malomar as it was nit the deal. Competition risks come last, as it with rumors, a rival company who rushes a similar story into production for release at the same time or earlier, which will pilfer Covex marketing efforts is on its move.
We can write this or a similar paper for you! Simply fill the order form!
Total Quality Management of Products Order Instructions: To prepare for this essay please read the required articles that is attached
I need an essay in the following subject:
Total Quality Management of Products
Read the case study in the attached files then answer the following questions:
Comment on how process performance at D2D was reviewed and improved?
2. Could this approach be applied to process management in your company or another you know well?
3. Explain with examples.
Also,
1) The answer must raise appropriate critical questions.
2) Do include all your references, as per the Harvard Referencing System,
3) Please don’t use Wikipedia web site.
4) I need examples from peer reviewed articles or researches.
5) Turnitin.com copy percentage must be 10% or less.
Note: To prepare for this essay please read the required articles that is attached
Appreciate each single moment you spend in writing my paper
Total Quality Management of Products Sample Answer
TQM W6 RPLYS
Quality of products that a company produces in terms of quantity, price, and delivery time is very important to the customer. A determined organization in maintaining its competitive position in terms of quality products should ensure that it integrates all levels of management in it organization in quality management to achieve total quality management at all levels. Most companies nowadays are using total quality management to gain a competitive advantage over competitors, this is because, and they have realized that quality can only be achieved if all operations of the organization were involved. An organization is expected to improve quality and performance in all its aspects to to exceed customer expectations.
To achieve total quality management the organization is expected to have a culture which ensures continuous improvement in the quality of products and services to its customers. In total quality management, customers define what quality is, the top management has the total responsibility to improve quality of the organizations products, increased quality comes from a continuous analysis and improvement of the work processes and quality improvement is a continuous activity which is carried out throughout the organization. Total quality management enables an organization to enjoy good profits from its sales, recognitions from other organizations, and increased customer loyalty and market share (Murray, 2015, para 2).
In D2D process performance was reviewed and improved in the following ways. D2D trained all its employees on quality whereby it defined the process as the mechanism in which materials provided by suppliers are changed into outputs provided to customers. Each process had a performance measure and a target to meet, this was to ensure that the D2D could evaluate how its processes were fairing and making the necessary changes. Manager and teams were formed so as to review how D2D process were fairing on daily, weekly, monthly, quarterly and annual cycles.
The company knew that customers are important to its success. Therefore, it provided them with score cards, and other surveys to get their views on their products and suggestions about what the company should do to create their loyalty and gain more customers. This is because the company knew if they do not deliver products that meet customer requirements in terms of cost, quality or service they would lose them to competitors. To identify the need to review process management methods and reevaluate top level a self-assessment was carried out against the business. The most critical processes were identified by senior management and was supported by the reviews carried out in the particular cycles. The company had targets, benchmarks, measurements and process performance for all processes.
To improve on their process performance the company, it ensured that each person assigned to a particular process was qualified and was aware of his her responsibilities in the process. Also, all processes were developed and performance measures of the process agreed between customers and suppliers. To assess how the process was performing the company used, business and customer satisfaction performance measures to set requirements for each process. By reviewing these measures process owners were able to identify new bench marks, new targets and this made available information about new competition and benchmarks in the market. Measures for particular manufacturing processes included; chemical concentration in solutions, test yields and failures from thermal screening and configuration. To measure the supply process the company considered factors such as delivery time, right deliveries according to customer specification, informing customers before delivery was made, and the introduction of new products in the cycle. Benchmarks were also carried out for non-manufacturing processes, such as human resource management, finance, and document distribution.
In 1981, the company registered allied quality assurance procedure and ISO 9002 in 1988. In every six months, the British standards institution audited the companies system. This auditing enabled the company to be able to measure its effectiveness of their own process and also enable them to measure the performance of their own auditing system. To review process performance and targets improvement, people made improvements to processes and any errors reported by customers were managed for analysis and improvement.
Quality team leaders and their members were trained about Pareto diagrams, force field analysis, paired comparisons and Ishikawa root cause analysis. This was to enable tea leaders and their members to be able to know how to measure quality and be able to assess how their processes were fairing. Corrective teams were also trained on the methods to use so as to make the total quality management initiative a success. Customers were also informed on what to expect from the company through biannual customer survey, scorecards, and visits to the factory, delivery phone calls, and customer reply cards among many others.
The company set out performance targets which were based on customer requirements, appropriate world class standards, machine and equipment capability, and previous performance. This enabled the company to be able to have a direction by being able to evaluate their performance. The company was also able to get accurate information about their performance, what improvements to make in their processes to achieve their goals. To deal with challenging targets the company compared with competitors in major business streams to obtain details on the achieved performance and the expected requirement of customers. D2D recognized the fact that teamwork is very important in achieving every success that the company needed in its total quality management issue therefore it employed teamwork in its operations. Companies such as dell used total quality management in its process so as to improve on its customer satisfaction. Tesco supermarket in the UK has used total quality management in its operations and it has been able to improve on its services and customer satisfaction too. It has also enabled the company to achieve excellence in all its business operations through total quality management (Bowersox, & Cooper, 2010, p. 30)
D2D’s approach could be applied to my company this is because the process shows how a company can use the available resources in the organization to gain competitive advantage. D2D approach promotes team work, team work is important to the success of any organization because if a company’s workforce is divided probability of delivering what is expected is very low (Cummings, & Worley, 2009, p. 263). In addition, it shows how groups in an organization can help in achieving an organizations goal. Groups make work easier because of the availability of different ideas and work is done on time. If applied in my organization this approach will also make us improve on our customer relationship with one another because it promotes a lot of interactions between the organization and its customers.
In addition, this approach will enable my organization to gain a competitive advantage over competitors and be able to maintain for a long time (American Society for Quality, 2015, para2). In addition, it will also enable us to be able to identify those processes which are not performing well and improve on them. Finally, this approach will make our organization’s reputation be the best all over the world hence gaining more and more customers. It is therefore very important for every organization to apply total quality management in its organizations process to be able to gain a competitive advantage over competitors. In addition, when producing a product it is very important for an organization to ensure that they meet customer needs in terms of price, quality, and delivery (Coyle, & Coyle, 2009, p. 53).
Total Quality Management of Products Reference
American Society for Quality. (2015).Total Quality Management Benefits. Retrieved April 23/2015, from:asq.org/learn-about-quality/total-quality-management/overview/tqm-gets-results.html
Bowersox, C. & Cooper, 2010. Supply Chain Logistics Management. New York: McGraw-Hill.
Coyle, J. J., & Coyle, J. J. 2009. Supply chain management: a logistics perspective. Mason, OH, South-Western Cengage Learning.53
Cummings, T. G., & Worley, C. G. 2009. Organization development & change. Australia, South-Western/Cengage Learning.263
Murray. M. 2015. Total Quality Management (TQM). Retrieved April 23/2015, from:http://logistics.about.com/od/qualityinthesupplychain/a/TQM.htm
Establish Networks & Develop Teams and Individuals
Establish Networks & Develop Teams and Individuals
Order Instructions:
Please answer 1-7 questions, thanks
SAMPLE ANSWER
Establish Networks & Develop Teams and Individuals
Identify two (2) potential development needs for three (3) of the employees.
Succession Training
This involves identification of the employee by the company who has managerial skills and incorporates the employee in day to day running of the company to sharpen those skills. This ensures that there are always new managers to succeed the company in future. As such, this prevents the company from outsourcing managers. This is exhibited in Tim is who is an extremely popular employee who is always willing to help others and pass on any knowledge
Supervisor Contact
This involves strengthening the working bond between employees and supervisors. This approach enhances productivity and on-the-job training. The Supervisors who take the initiative to spend some time with the employees each day give very valuable advice to the employees. John has delegated the role of advising the employees concerning their morale at work to Trish.
Customer relations
There is need for Lee to get more training on customer relations because of the nature of her work. She has the obligation of answering calls, and welcoming visitors, administration duties and this requires that she train in soft skills to render her services well. She has only worked for six months and therefore, she is in a better position to train more about the customers of the company and the best way to engage them to improve in her service delivery.
Select one staff member. Using the form provided complete, a learning plan for that staff member detailing two potential needs development activities.
One of the staffs is Lee. She is eager to learn .her role in the organization is to greet customers, answer calls, and perform some of the administration roles that require computer skills.
Learning plan for Lee
Short Course
Duration
1. Office Communication
2 months
2. Human relations
2 months
3. Telephone skills
2 months
4. Computer practice
2 months
Justify the reasons for selecting the learning delivery method.
The learning delivery method is based on cognitive approach hence will include attending lectures and through e-learning. This delivery method will be done through oral or written to equip Lee with skills and knowledge on how to render her duties well. It is also important method since knowledge and attitudes keep on changing. Lee is able to keep updated on the current knowledge and changes in her roles. Lee has ‘I can do it’ attitude therefore will excel in this kind of learning despite the fact that they are busy on numerous occasions.
Suggest methods to determine how development will be monitored and evaluated ie how can you determine that performance has improved?
Review the employee’s performance agreement besides any written document pertaining performance feedback which was provided by the employee.
Discuss with the employees on whether employees have succeeded or did not meet their performance expectations and to what extent
Consider the employee’s input and document them
Tim has described John as his mentor. Explain the role of a mentor. Identify several tasks that are suitable to develop through coaching and mentoring.
A mentor is a person who shares with mentee information about his/her career path. The mentor also provides guidance, motivation, emotional support and guides someone’s character. A mentor is very essential in exploring someone’s career and setting of goals. A number of tasks are developed through coaching and mentoring such as leadership and managerial tasks, administration responsibilities among many others. A mentor or a coach provides this help through talking and interacting with the mentee. They also lead by example for the mentee to emulate the behavior. They therefore set precedence for the others to follow
Describe two methods to collect feedback on performance.
Feedback on performance of employees is important to provide an evaluation of their progress. One method of collecting feedback on performance is through use of surveys. The organization uses questionnaires to get the performance of employees by scoring on various attributes that assess their performance. The second method is use of forums to establish customer’s perception of the products being produced. The company of a third party (Azulay, 2012 p 300) hosts the forums. Other ways is to analyze data on the employees’ performance such as sales volume among others.
7. Explain two reasons why it is important to maintain a record of staff development.
Maintaining a record of staff development is important because it allows the organization to plan on the training needs of its staffs to ensure that it remains updated on the same. The second reason is to ensure that there is no lack of certain skills or competencies to ensure that the organization remains competitive and achieves its goals. This as well allows the organization to be aware of the skills needed as well as the cost of equipping employees such skills (Hatry, Newcomer & Wholey, 2013)..
References
Azulay, H. (2012). Employee development on a shoestring. Alexandria, Va: ASTD Press, c2012.
Crisis Management
Organizational leaders often see crisis as a uniformly negative event that should be avoided at all costs. They often focus crisis management efforts on trying to predict every negative situation that could possibly occur and developing a plan to avoid them. Such an approach is impractical according to researchers Antonacopoulou and Sheafer (2011) because unexpected crises are an inevitable part of business. Moreover, they propose “a dynamic view of learning and crisis as central to manage¬ment and organization practices” (p. 4). Crises, they say, not only happen during large-scale disasters but also occur on a smaller scale each time someone is pressured to make a decision for which prior solutions are inadequate. These situations force people to “make new connections” among existing knowledge to arrive at novel solutions. Research such as this suggests that crises can be learning opportunities.
To prepare, identify a crisis the organization that you chose for your SSP (Apple Inc.) has faced in the past, a crisis that it is currently facing, or a crisis that a competitor in that industry has faced that your selected organization may face in the future.
Write a 4 paragraph (2 page word document minimum) explanation of the crisis that you selected and a crisis management response recommendation. Include an analysis of
– the ethical implications of that recommendation.
– Reference at least one scholarly peer-reviewed resource in your recommendation.
Resources:
• Senge, P., Smith, B., Kruschwitz, N., Laur, J., & Schley, S. (2008). The necessary revolution: Working together to create a sustainable world. New York, NY: Broadway Books.
o Chapter 19, “Innovation Inspired by Living Systems” (pp. 285–291)
In Chapter 19, the authors highlight printing and photocopying company Xerox’s “Lakes Project.” The authors explain the innovation that was inspired by living systems after several employees spent time observing natural living systems. The author demonstrates how companies have connected nature’s approach, also known as systems thinking, to their business and product development models.
o Chapter 20, “Unleashing Everyday Magic” (pp. 292–301)
In Chapter 20, the authors suggest that a shift from a negative outlook to a positive outlook regarding sustainability is required. The authors stress that becoming part of the solution instead of ruminating about problems that lie ahead for businesses requires optimism. The authors remind readers of the lack of success of many well-known “anti” campaigns and caution against the act of demonizing those who are perceived as having done wrong. They suggest that necessary changes occur most effectively if approached with positive attitudes and feelings of empowerment.
o Chapter 22, “From Low-Hanging Fruit to New Strategic Possibilities” (pp. 310–323)
In Chapter 22, the authors provide strategies and examples to help companies move from making small sustainable changes to escalating their efforts toward larger sustainable solutions. The authors purport that for those companies whose main product offering is not in alignment with sustainable futures, it is still possible to change course to harness emerging business opportunities.
SAMPLE ANSWER
Crisis Management
Crisis faced by Apple Inc’s competitor BlackBerry Limited
A crisis is basically anything that can damage the financial performance of an organization; that can threaten a significant business unit or product line; can harm the well-being and health of staffs, consumers, the environment, or surrounding communities; or can destroy the trust of the public in an organization, or can destroy the organization’s image, and reputation. The selected company is Apple Inc., which operates in the Electronic Equipment industry and is well-known for its iPhone smartphones. In the smartphones business, one of Apple’s direct competitors is BlackBerry Limited.
In the year 2013, BlackBerry Limited faced a crisis that Apple Inc may face in the future. Hamblen (2013) reported that BlackBerry’s senior managers would seek a review by Canadian and American securities officers of what it referred to as a misleading and false report by Detwiler Fenton, an investment analyst. Following a research, Detwiler reported that in several cases, the returns of Blackberry Z10 smartphones are more than sales, a phenomenon that has never been observed previously (Hamblen, 2013). BlackBerry stated that the statistics of return rate reveal that the company is below or at its forecast and actually in proportion to the industry. Suggesting otherwise, according to the firm’s officials, is either willful manipulation or gross misinterpretation of the data. BlackBerry added that Detwiler’s conclusion is totally with no basis and that the company would challenge it (Hamblen, 2013).
All in all, BlackBerry’s officials stated that Detwiler’s findings that its smartphones were being returned in very high numbers was absolutely false, and that they would seek an Ontario Securities Commission and U.S. Securities and Exchange Commission review. BlackBerry specified that Z10 sales are actually meeting expectations and data gathered from its carrier and retail partners shows that consumers are satisfied with their BlackBerry Z10 devices (Hamblen, 2013). In essence, this misleading and false report said that customers are returning BlackBerry’s Z10 smartphones in very high numbers. Market reaction to this report by Detwiler resulted in a 7.8 percent decline in the company’s stock a week later, down to $13.55 a share (Hamblen, 2013). This crisis greatly threatened the reputation and image of BlackBerry Limited. Such a crisis involving misleading and false report is one that Apple Inc. may face in future.
Crisis management response recommendation
If Apple Inc faces such a crisis in future, it is recommended that its senior managers tell the truth regarding the incidence and tell it speedily (Senge et al., 2008). In general, an organization has less than 24 hours to speak out its version of the truth. After that, external stakeholders especially the media would have tapped into tertiary and secondary experts who would have their own viewpoints with regard to what has occurred. The ethical implication of this recommendation is that the organization should not lie to the media reporters and to the public. If indeed there were many Apple product – for instance iPhones – returns, the company should say so to the media reporters and to other external stakeholders. It is notable that today’s world is one in which the truth could be revealed very fast. A manager being caught telling lies about his or her company’s inappropriate actions or lying about sales can really devastate his or her organization (Senge et al., 2008). Generally, an attempted cover-up could turn a media reporter into a folk hero. There could be a huge payoff for revealing wrongdoing of an organization.
Senge, P., Smith, B., Kruschwitz, N., Laur, J., & Schley, S. (2008). The necessary revolution: Working together to create a sustainable world. New York, NY: Broadway Books.
We can write this or a similar paper for you! Simply fill the order form!
Based on your request for a two-week work experience placement in our center, I am very pleased to invite you once the semester is over. After reviewing all the information received throughout our selection process, we are able to accept you as an intern with our conference center.
It is always our intent throughout the selection process to select people who possess the abilities and desire to learn and assist others in developing skills. With your Diploma in management, I think that you will serve as a positive representative of your college.
Thank you for your interest in this conference center and I hope to see you soon.
Sincerely,
Manager Casper’s Conference Centre.
Dear Customer Service Manager,
RE: FAULT MOBILE PHONE
On 1st July 2014, I bought a Samsung mobile phone at your headquarters. My transaction number is P675NTY and the receipt number is 23450.
I am very disappointed because the mobile phone was a fault because the on/off button does not work properly making it to turn itself off unexpectedly. This problem is giving me much headache because the mobile phone was meant for the office. For instance, several businesses of the office are being hindered due to ineffective communication.
To resolve this problem, I would like you to replace the phone as early as possible to allow me to carry my business effectively.
Enclosed are copies of the receipt and transaction number sheet.
I look forward to hearing from you as soon as possible.
Please contact me through the address above.
Yours Sincerely,
Manager Casper’s Conference Centre.
Small Business Specialists,
101 Collins Street,
Melbourne 3001.
Dear Gallagher.
RE: PRESENTATION
This is to inform you that I will not available to deliver a presentation at the business seminar that will be held on 15th October 2015. I have an obligation to attend a National Conference that will be held in Perth during the same week. I would wish to be available but the roles that I will play at the National Conference cannot be left to anyone else.
I am aware that the rest of the team members may wonder about the issue but I will call them to let them know about it.
Once again, I am very much aware that you will be disappointed but I request you to allow my brother who we work with to make the presentation. I also assure you that a similar sudden panic will never occur in the future.
I apologize and assure you that I will be briefing you and my brother about the presentation.
I look forward to other future business meetings,
Kind regards
Manager Casper’s Conference Centre
phone: 95662000 | fax: 95662001 | 14 White Street, Windsor, Victoria 3181 | www.jasperscfc.com
